酒店前厅、客房英语(练习稿).doc

精品文档就在这里-各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽有-惯用表达语一、问候语1、早上（下午、晚上）好，先生/女士。Good morning(arternoon,evening),sir/madam.2、很高兴见到您。Glad to meet you.3、欢迎到我们酒店。Welcome to our hotel.4、希望您在我们酒店过得愉快。（客人刚入店时）I hope you will enjoy your stay with us.二、电话用语1、XX饭店，前台。请问有什么可以帮忙的？XX hotel,front desk.Can I help you ?2、您需要留言吗？Would you like to leave a message ?3、对不起，请再说一遍，好吗？Pardon.I beg your pardon.三、祝贺语1、祝贺您！Congratulation!2、生日快乐！Happy birthday!3、新年快乐！Happy new year!4、圣诞快乐！Merry Christmas!5、节日快乐！Have a nice holiday!四、答谢和答应语1、非常感谢。Thank you very much.2、感谢您的信息（帮助）。Thank you for your information(help).3、谢谢，您真客气。Its very kind of you.4、不用谢。You are welcome.Not at all.Dont mention it.5、非常高兴为您服务。Its my pleasure .With pleasure.My pleasure.6、感谢您在我们酒店下榻。Thank you for staying in our hotel.7、很抱歉。那是我的过错。Im sorry. Its my fault.8、对不起，让您久等了。Sorry to have kept you waiting.9、对不起，打扰您了。Sorry to interrupt you.10、我为此道歉。Im sorry about this.I apologize for this.11、没关系。Thats all right.五、征询语1、我能帮您什么吗？Can (May) I help you ?What can I do for you ?Is there anything I can do for you ?2、请稍等一下。Just a moment, please.3、我能借用您的电话吗？May I use your phone?4、当然可以。Certainly.Yes,of course.六、指路用语1、上楼/下楼。Go upstairs/downstairs.2、在二（三）楼。Its on the second (third) floor.3、对不起，请问盥洗室（休息室、电梯）在哪儿？Excuse me. Where is the washroom (restroom, elevator)?4、请这边走。This way, please.5、往左转/右转。Turn left/right.6、在大厅靠近大门。Its in the lobby near the main entrance.七、提醒用语1、请走好。Mind(Watch) your step.2、请当心。Please be careful.3、别担心。Dont worry.4、放心好了。Take it easy.八、告别语1、再见。Good bye.See you later.2、晚安。Good night.3、明天见。See you tomorrow.4、再见，谢谢您的光临。Goodbye and thank you for coming.5、再见，希望再见到您。Goodbye and hope to see you again.6、一路平安！Have a nice trip!7、祝您旅途愉快！Wish you a pleasant journey!九、前厅用语1、您预订过了吗？Have you made a reservation?2、您能告诉我您的名字与房间号码吗？May I know your name and room number?3、这是您的房间钥匙。Here is your room key.4、请到那边的收银台付款。Please pay at the cashiers desk over there.5、这些是您的行李吗？Are these your baggage ?6、我来帮您拿好吗？May I take them for you ?十、客房用语1、客房服务员，我可以进来吗？Housekeeping. May I come in ?2、请等一会儿，夫人，我马上送来。One moment, madam. Ill bring them to you right away.3、我希望没有打扰您。I hope Im not disturbing you.4、我给您请大夫（护士）。Ill send for a doctor( nurse).-精品 文档-