场景英语-酒店.doc

精品文档就在这里
-------------各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽有--------------
--------------------------------------------------------------------------------------------------------------------------------------------

---------------------------------------------------------------------------------------------------------------

At the Hotel
(Ms. Zhang together with Mr. Baker arrived

at the hotel that the former had booked forthe latter. Now the former is helping thelatter to check in. This is the dialoguebetween Ms. Zhang and a hotel clerk.)

A: Hello, welcome to Tulip Hotel, what can Ido for you?
B: Hi, yes, I had a reservation of a room.
A week ago I called and booked the room
for the guests coming from New York. Thereservation should be for a double bed,non-smoking room.
A: And under what name was it made?
B: Mr. Baker B-A-K-E-R.
A: Let me check.… Oh, yes, here it is.You’ve got a non-smoking room with adouble bed, on the 17th floor
B: My guest doesn’t like a room overlookingthe street.
A: No, sir. This is a quiet room with abeautiful view.
B: Very good! Does the room rate includebreakfast?
A: Yes.
B: What time is breakfast served?
A: There’s an English breakfast buffet from
6 am—9 am. It’s in the lobby
B: My guest would like to have the morningcall service at 7 am tomorrow morning. Andwould you send breakfast to his room at7:30 am?
A: All right, no problem. By the way, if youdon’t mind, I need to see someidentification, and the credit card youbooked the room with.
B: Sure, here it is.
A: Okay, it’ll be all settled if you wouldsign here, and initial is ok. Here’s thekey to room 1709
B: I want to have this suitcase carried up.
A: Ok, I will have a porter to take it upthere at once.
B: Oh, I almost forget it. This suit needs tobe cleaned and pressed right now. And myguest spilled some oil on his pants.
III Notes and Guidance to the Dialogue
1.to spill sth. on / down / over…
把…洒到…上
Oh no! I’ve spilt coffee all down
my shirt!
糟糕，我把咖啡洒得满衬衫都是！
•He spilled the wine all over thecarpet.
他把酒洒得满地毯都是。
2.to guarantee sth. 保证某事
We can guarantee your safety.
我们可以保证你的安全。
Money does not guarantee happiness.
金钱并不能保证幸福。
3.I had a reservation of a room.
我预定了一间房。
Similar expressions:
* I reserved a double bed, non-smoking room.
* My secretary called and booked a standard
room for me
* I’d like to reserve a single room with a
bathroom.
* I want to book a single room for a week.
* I’d like to reserve a deluxe room from
April 1 to April 5.
•I had the room booked with a VISA and a
gold card a couple of days ago.
He doesn’t like a room overlooking the
street. 他不喜欢临街的房间。
Similar expressions:
* I don’t like a room with a rear view.
* I like a room with a front view.
* I’d like a room with a beautiful view.
* I’d like a quiet room.
I want to have this suitcase carried up.
我需要人帮我把箱子提上去。
Similar expressions:
* Would you have my luggage sent up to my
room?
* I need a porter to carry my baggage to my
room.
* Will you have someone bring my suitcase up?
IV New Words
reservation 预定
to overlook 俯视
identification 身份证明
confirmation 确认
buffet 自助餐
credit 赊账；赞扬
initial 姓名的首字母
to spill 洒落
porter 行李员
VConversations B
A: Good morning, Mr. Baker, How do you
like it here in this hotel?
B: Well, it’s really nice. They offer very
good services, I just feel as comfortable
as at home.
A: Mr. Baker, this is your flight ticket.
B: Thank you. Is it for this afternoon? When
will the plane take off?
A: At 1:30 pm.
B: Is it all right if we go from our hotel
at 12 o’clock?
A: It’s ok. Do you need any other hotel
services?
B: No. Oh, it’s almost 10:30 am, so would
you do me a favor and help me to check
out now?
A: No problem. How do you want to pay your
bill?
B: I wonder whether they accept traveler’s
checks.
A: As far as I know, they do. And you can
have the change in dollars.
B: That’s good!
A: Now I’m about to go downstairs to haveyour bill prepared and you can take yourtime and pack your luggage here.
B: Thank you. You are really helpful.
A: You are welcome! Wait a moment. I’ll beback soon.
(A moment later, Ms. Zhang comes back with
a bill in her hand.)
A: Mr. Baker, this is your bill, please
check and see if it is right.
A: Mr. Baker, this is your bill,
please check and see if it is right.
B: Let me see…phone calls…laundry…food
and drinks…yes, there is nothing wrong.
Here is a signed check of $800 and here
is the key to the room.
A: Mr. Baker, if you’ve finished packing
already. Shall we leave together?
B: Okay, let’s go now.
A: After settling the account for you, we’llhave a simple lunch and then I’ll take youto the airport.
B: You are really considerate, Ms. Zhang.
A: It’s all my pleasure.
VI Notes and Guidance to the Dialogue
1.to do sb. a favor 帮某人的忙
Could you do me a favor and turn on thatlight?
劳您的驾，请把那盏灯打开好吗？
They want me to do them a favor and drive them
to the airport.
他们想让我帮忙开车送他们去机场。
2.as far as sb. know(s) 据某人所知
As far as I know, this species is hard to find.
据我所知，很难找到这个物种。
As far as we know, he left school for everafter that accident.
据我们所知，那次事故后他就永远地离开了学校
3.to be about to do sth. 马上（即将）做某事
Sit down everyone. The film is about to start.
大家坐好，电影马上开演。
Our company is about to have a spring sales
promotion.
我们公司即将举行春季促销活动。
I’d like to check out now.
我要办理离店手续
Similar expressions:
* I’m ready to check out.
* I need to check out now.
Can I check out in the morning?
Do you accept traveler’s checks?
你们接受旅行支票吗？
Similar expressions:
* May I pay in cash?
* May I pay with credit card?
Do you accept personal checks?
VII New Words
comfortable 舒适的
to pack 把…打包；把…装箱
to sign 签名
favor 恩惠
laundry 待洗/刚洗过的衣服
account 帐单
VIII Relative Vocabulary
accommodation cost 宿费
check in 入住登记
deluxe suite 豪华套间
single room 单人间
foreign exchange counter 外币兑换处
hotel lobby 饭店大堂
porter 行李员
room with the bath 有浴室的客房
room with the charge sheet 有房价表的客房
suite 套间
room with the good ventilation 通风良好的客房
telephone operator 总机接线员
reception office 接待室
registration form 登记表
postal service 邮局服务处
bar 酒吧间
roof garden 屋顶花园
dining-room, dining hall 餐厅
double bed 双人床
mattress 褥子
blanket 毯子
bedspread 床罩
pillow 枕头
mat 席
bathroom 浴室
shower bath, shower 淋浴
cold and hot water taps
冷热自来水龙头
sprinkle-nozzle,(shower) nozzle 喷头
mirror 镜子
towel 毛巾
toilet, lavatory, washroom 卫生间
water closet, W.C. 厕所；抽水马桶
bathrobe 浴衣
waste-paper basket 废纸篓
thermometer 温度计
shutters 百叶窗
transom, transom window 气窗
curtain 窗帘
windowsill 窗台
radiator 暖气
ashtray 烟灰
clothes-hanger 衣架
manager 经理
toilet roll, toilet paper 卫生纸
waitress （餐厅）女服务员
bill 账单
buffet dinner 自助餐
English breakfast
英国式早餐(包括熏肉、蛋、烤面包等)
continental breakfast
欧洲大陆式早餐, 清淡早餐（包括咖啡、面包配黄
油和果酱）
soup 汤
wash bag 洗衣袋
safe 保险柜
traveler’s check 旅行支票
to pay in cash 用现金付账
passport number 护照号
confirmation number 确认号
cashier 出纳
check out 办理退房手续
dining hall 餐厅
double room 双人间
hotel directory 旅馆指南
hotel rates 房价
room charge 房价
room charge sheet 房价表
sweet 甜点
information desk 问讯处
hotel register 旅客登记簿
news-stand 售报处
shop 小卖部
lounge 休息厅
billiard-room 球房
single bed 单人床
twin beds 成对床
quilt 被
sheet 床单
cotton terry blanket 毛巾被
pillowcase 枕套
cushion 垫子
bath tub 浴盆
dressing table 梳妆台
washbasin 洗脸盆
toilet, lavatory 卫生间
bathrobe 浴衣
thermometer 温度计
sash window 上下开关窗
Transom 气窗
lace curtain 挑花窗帘
air-conditioned 有空调设备的
central heating 暖气
electric iron 电熨斗
door-mat 门前的擦鞋棕垫
desk clerk 值班服务员
bath towel 浴巾
bill 账单
pizza 比萨
exchange rate 汇率
front desk 前台
credit card 信用卡
lobby 大厅
initial 首字母
VIIII Culture References
1. Accommodation for the visitors should be thetop priority.
2. In fact, the hotel arrangement for theoncoming guests/visitors should be done priorto their arrival.
3. Obviously, budget matters. Almost all thearrangements are done according to his or herstatus
4. Be the reminder. On the way from airport
to hotel, the guest will be pleased to learn
about the hotel he's going to stay in.
5. If possible, make the visitors feel at
home, leave enough time and space for them to
relax, and help them out with their return
ticket as soon as the date get fixed. Keep
the company of the guest for some procedures
such as checking-out and seeing off.

---------------------------------------------------------精品 文档---------------------------------------------------------------------