场景英语-酒店.doc

精品文档就在这里-各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽有-At the Hotel(Ms. Zhang together with Mr. Baker arrivedat the hotel that the former had booked forthe latter. Now the former is helping thelatter to check in. This is the dialoguebetween Ms. Zhang and a hotel clerk.)A: Hello, welcome to Tulip Hotel, what can Ido for you?B: Hi, yes, I had a reservation of a room.A week ago I called and booked the room for the guests coming from New York. Thereservation should be for a double bed,non-smoking room.A: And under what name was it made?B: Mr. Baker B-A-K-E-R.A: Let me check. Oh, yes, here it is.Youve got a non-smoking room with adouble bed, on the 17th floorB: My guest doesnt like a room overlookingthe street.A: No, sir. This is a quiet room with abeautiful view.B: Very good! Does the room rate includebreakfast?A: Yes.B: What time is breakfast served?A: Theres an English breakfast buffet from 6 am9 am. Its in the lobbyB: My guest would like to have the morningcall service at 7 am tomorrow morning. Andwould you send breakfast to his room at7:30 am?A: All right, no problem. By the way, if youdont mind, I need to see someidentification, and the credit card youbooked the room with.B: Sure, here it is.A: Okay, itll be all settled if you wouldsign here, and initial is ok. Heres thekey to room 1709B: I want to have this suitcase carried up.A: Ok, I will have a porter to take it upthere at once.B: Oh, I almost forget it. This suit needs tobe cleaned and pressed right now. And myguest spilled some oil on his pants.III Notes and Guidance to the Dialogue 1.to spill sth. on / down / over 把洒到上 Oh no! Ive spilt coffee all down my shirt! 糟糕，我把咖啡洒得满衬衫都是！He spilled the wine all over thecarpet. 他把酒洒得满地毯都是。2.to guarantee sth. 保证某事 We can guarantee your safety. 我们可以保证你的安全。 Money does not guarantee happiness. 金钱并不能保证幸福。3.I had a reservation of a room. 我预定了一间房。 Similar expressions: * I reserved a double bed, non-smoking room.* My secretary called and booked a standard room for me* Id like to reserve a single room with a bathroom.* I want to book a single room for a week.* Id like to reserve a deluxe room from April 1 to April 5. I had the room booked with a VISA and a gold card a couple of days ago. He doesnt like a room overlooking the street. 他不喜欢临街的房间。Similar expressions:* I dont like a room with a rear view.* I like a room with a front view. * Id like a room with a beautiful view. * Id like a quiet room. I want to have this suitcase carried up. 我需要人帮我把箱子提上去。Similar expressions:* Would you have my luggage sent up to my room?* I need a porter to carry my baggage to my room.* Will you have someone bring my suitcase up?IV New Words reservation 预定to overlook 俯视identification 身份证明confirmation 确认buffet 自助餐credit 赊账；赞扬initial 姓名的首字母to spill 洒落porter 行李员VConversations B A: Good morning, Mr. Baker, How do you like it here in this hotel? B: Well, its really nice. They offer very good services, I just feel as comfortable as at home. A: Mr. Baker, this is your flight ticket. B: Thank you. Is it for this afternoon? When will the plane take off? A: At 1:30 pm. B: Is it all right if we go from our hotel at 12 oclock?A: Its ok. Do you need any other hotel services?B: No. Oh, its almost 10:30 am, so would you do me a favor and help me to check out now?A: No problem. How do you want to pay your bill?B: I wonder whether they accept travelers checks.A: As far as I know, they do. And you can have the change in dollars.B: Thats good!A: Now Im about to go downstairs to haveyour bill prepared and you can take yourtime and pack your luggage here.B: Thank you. You are really helpful.A: You are welcome! Wait a moment. Ill beback soon.(A moment later, Ms. Zhang comes back witha bill in her hand.)A: Mr. Baker, this is your bill, please check and see if it is right.A: Mr. Baker, this is your bill, please check and see if it is right.B: Let me seephone callslaundryfood and drinksyes, there is nothing wrong. Here is a signed check of $800 and here is the key to the room.A: Mr. Baker, if youve finished packing already. Shall we leave together?B: Okay, lets go now.A: After settling the account for you, wellhave a simple lunch and then Ill take youto the airport.B: You are really considerate, Ms. Zhang.A: Its all my pleasure.VI Notes and Guidance to the Dialogue1.to do sb. a favor 帮某人的忙 Could you do me a favor and turn on thatlight? 劳您的驾，请把那盏灯打开好吗？They want me to do them a favor and drive them to the airport. 他们想让我帮忙开车送他们去机场。2.as far as sb. know(s) 据某人所知 As far as I know, this species is hard to find. 据我所知，很难找到这个物种。 As far as we know, he left school for everafter that accident. 据我们所知，那次事故后他就永远地离开了学校3.to be about to do sth. 马上（即将）做某事Sit down everyone. The film is about to start.大家坐好，电影马上开演。Our company is about to have a spring salespromotion.我们公司即将举行春季促销活动。Id like to check out now.我要办理离店手续Similar expressions: * Im ready to check out. * I need to check out now.Can I check out in the morning?Do you accept travelers checks?你们接受旅行支票吗？Similar expressions: * May I pay in cash? * May I pay with credit card? Do you accept personal checks?VII New Wordscomfortable 舒适的to pack 把打包；把装箱to sign 签名favor 恩惠laundry 待洗/刚洗过的衣服account 帐单VIII Relative Vocabulary accommodation cost 宿费 check in 入住登记deluxe suite 豪华套间single room 单人间 foreign exchange counter 外币兑换处 hotel lobby 饭店大堂porter 行李员room with the bath 有浴室的客房room with the charge sheet 有房价表的客房suite 套间room with the good ventilation 通风良好的客房telephone operator 总机接线员reception office 接待室registration form 登记表postal service 邮局服务处bar 酒吧间roof garden 屋顶花园dining-room, dining hall 餐厅double bed 双人床mattress 褥子 blanket 毯子bedspread 床罩pillow 枕头mat 席bathroom 浴室 shower bath, shower 淋浴cold and hot water taps 冷热自来水龙头sprinkle-nozzle,(shower) nozzle 喷头mirror 镜子towel 毛巾toilet, lavatory, washroom 卫生间water closet, W.C. 厕所；抽水马桶bathrobe 浴衣waste-paper basket 废纸篓 thermometer 温度计shutters 百叶窗transom, transom window 气窗curtain 窗帘windowsill 窗台radiator 暖气ashtray 烟灰clothes-hanger 衣架manager 经理toilet roll, toilet paper 卫生纸waitress （餐厅）女服务员bill 账单buffet dinner 自助餐English breakfast英国式早餐(包括熏肉、蛋、烤面包等)continental breakfast欧洲大陆式早餐, 清淡早餐（包括咖啡、面包配黄油和果酱）soup 汤wash bag 洗衣袋safe 保险柜travelers check 旅行支票to pay in cash 用现金付账passport number 护照号confirmation number 确认号cashier 出纳check out 办理退房手续dining hall 餐厅double room 双人间hotel directory 旅馆指南hotel rates 房价room charge 房价room charge sheet 房价表sweet 甜点information desk 问讯处hotel register 旅客登记簿news-stand 售报处shop 小卖部 lounge 休息厅billiard-room 球房single bed 单人床twin beds 成对床quilt 被sheet 床单cotton terry blanket 毛巾被pillowcase 枕套cushion 垫子bath tub 浴盆dressing table 梳妆台washbasin 洗脸盆toilet, lavatory 卫生间bathrobe 浴衣thermometer 温度计sash window 上下开关窗Transom 气窗lace curtain 挑花窗帘air-conditioned 有空调设备的central heating 暖气electric iron 电熨斗door-mat 门前的擦鞋棕垫desk clerk 值班服务员bath towel 浴巾bill 账单pizza 比萨exchange rate 汇率front desk 前台credit card 信用卡lobby 大厅initial 首字母VIIII Culture References1. Accommodation for the visitors should be thetop priority.2. In fact, the hotel arrangement for theoncoming guests/visitors should be done priorto their arrival.3. Obviously, budget matters. Almost all thearrangements are done according to his or herstatus4. Be the reminder. On the way from airportto hotel, the guest will be pleased to learnabout the hotel hes going to stay in.5. If possible, make the visitors feel athome, leave enough time and space for them torelax, and help them out with their returnticket as soon as the date get fixed. Keepthe company of the guest for some proceduressuch as checking-out and seeing off.-精品 文档-