酒店餐饮部基础英语.docx

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Part 1 Greeting & Farewells
Vocabulary:
Sir. 先生/ Gentleman 先生（正式用语）
Miss 小姐（年轻未婚的女子）
Mrs:夫人（结过婚的女子）
Madam:女士（正式用语）
Ms..小姐，女士（女性的统称）
Phrases on the job
•Good Morning Good Afternoon
早上好（12:00之前） 下午好（12:00—18:00）
Good Evening Good Night
晚上好（18:00 之后） 晚安
•Welcome back How do you do/How are you？
欢迎回来 你好/你好吗？
Fine, thank you, and You? It was nice to meet you again
Nice to meet you Have a good weekend
Have a safe trip Have a good day
Hope to see you again/Look forward to seeing you again. Thank you/hanks for coming
Good bye for now/Good bye Enjoy your stay

Welcome and Greetings
Good morning/afternoon/evening, Sir.
Good morning/afternoon/evening, Ms.XXX/ Mr.XXX.
How do you do
Welcome to our hotel/restaurant.
Wish you a most pleasant stay in our hotel.
Have a good time.

Conversations (A for hotel staff, B for Guest)
A: Good morning sir.
B: Good morning
A: Welcome to our hotel
B: Thank you very much.
A: You are welcome. I hope you will enjoy your stay with us.

Offering Help
Can /May I help you?
Ms./Mr.XXX, How may I help/assist you?
Is there any thing I can do for you?
If there’s anything I can do to help, please let me know.
Can I give you a hand if you don’t mind
I’d be very glade to help you.

Conversation
A: Excuse me, May I help you?
B: Yes, I am looking for my room.
A: May I know your room number ,please?
B: Yes, my room number is 1358.
A:That’s at the other end of the corridor. Follow me please. I’ll show you to your room.
B:Thank you. It’s very kind of you.
A:It’s my please to serve you. Please enjoy your stay.
B:Yes, I will.

Thank you (very much).
Thank you for your help/advice/information.
It’s very kind / nice of you.
You are welcome. / That’s all right./ That’s OK./Not at all. / Don’t mention it.
It’s my pleasure. / With my pleasure. / My pleasure.
I am at your service / At your service.
Thank you for stay with us.
I an sorry, Excuse me
I am sorry to keep you waiting
I am sorry on/about this.

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