视频学英语-酒店前台登记入住.doc

视频学英语-酒店前台登记入住Tom Sanders先生从旧金山飞过来，入住Transnational hotel。他在酒店前台登记时，因酒店电脑系统的问题他预订的房间没有了，怎么办呢？对话内容文本：W: Good morrning. Welcome to the Transnational Hotel. What can I do for you?M: Good morning. My name is Tom Sanders. I have a reservation for a single room for three nights.W: Alright, Mr. Sanders. Let me pull up your reservation. I cant seem to find a record of your booking. Did you book the room directly through us, or did you use a hotel reservation service or a travel agent?M: I booked it directly through you. Ive already also paid a deposit on the first night. I have a reservation number if that helps.W: Yes. Sure. Can I see that, please? Thank you. Oh, I see. Maybe there was a glitch with the booking system. Well, we dont have any more single rooms available, with the exception of one adjoined room. But you would then be right next door to a family with children, which might get noisy. But thats not a problem. I can upgrade you to one of our business suites. They all come with jacuzzis! M: Oh! That sounds nice. But how much more is that going to cost?W: That would of course be at no extra charge to you.M: Oh, thank you.W: My pleasure.M: What about the wireless internet?W: Oh. Its really easy. This is your access code and instructions on how to use it. If you have any problems, feel free to call the front desk. And this is a list of all the hotel amenities, like the gym and the indoor pool.M: Ah, thank you very much.W: Youre welcome. Has the valet already taken your car or will you be needing a parking pass?M: Oh. I dont have a car. I took a taxi from the airport.W: Alright. Can I have some form of ID please? And could you just fill out this registration form?M: Sure. Heres my drivers license.W: Thank you. Oh, youre from San Francisco.M: Yes, I am. All the way from the west coast!W: I hope you had a good trip.M: Yes, I did. Thank you. The flight was long. But it was smooth and I slept almost the whole way.W: And is this your first time in the Big Apple?M: Yes, it is. I have a business conference to attend, but Im looking forward to getting some sightseeing done as well.W: Well, Id be more than happy to give you some sightseeing tips if you need any.M: Thank you.W: Alright. Ive got you all checked in to your room. This is your room key. Youre in room 653. Just take the elevator on the right up to the 6th floor. When you get off the elevator, turn right. Your room is at the end of the corridor on the left-hand side. Just leave your suitcase here and the bellboy will bring it up.M: Great. Thank you very much.W: If you need anything, please feel free to dial the front desk. Enjoy your stay.M: Thank you.W: Youre welcome.酒店旅游英语用语登记入住女：早上好，欢迎来到Transnational Hotel，有什么可以帮您的？男：早上好，我是Tom Sanders。我预定了一个单间住三晚。女：好的，Sanders 先生。让我找出您的预定信息。我好像找不到您的预定的记录。您是直接在我们这里订的还是通过酒店订房服务或通过旅社订的？男：我直接在你们这里订的。并且我已经付了第一晚的定金。我有一个预定号不知道有没有用。女：当然有用。我能看一下吗？谢谢。我知道了。也许是因为预定系统出了故障。可是，我们现在没有空余的单人间了，只有一个附加的房间。那样的话你的隔壁是住的一家人，有孩子，可能会比较吵。不过没关系，你可以住我们的商务套房，都配有按摩浴缸的。男：哦，听起来不错。那么要多付多少钱？女：当然是不不需要你再付费的。男：好的，谢谢。女：没事。男：那怎么上无线网?女：很简单。这个是登录密码和使用指南。如果你有任何问题随时呼叫前台。这一份是酒店所有设施的清单，包括健身房和室内游泳池。男：真的很谢谢。女：不客气。服务员已经帮你停好车了还是你需要一张停车卡？男：我没有车，我是从机场打的过来的。女：好的。我能不能看一下您的有效证件，并且麻烦您填一下入住登记表。男：好的，这是我的驾照。女：谢谢。噢，您从洛杉矶来的？男：是的，从西海岸来的。女：旅行还不错吧？！男：还行。谢谢。虽然坐飞机要坐很久但是很舒服而且我基本上是一路睡过来的。女：那这是你第一次来Big Apple吗？男：是的。我来参加一个商业会议，但是也会参观旅游一下。女：如果你需要一些旅游指导的话，我很乐意帮您。男：谢谢。女：好的。我已经帮您办好入住手续，这是您的房间钥匙，房号653。坐右边的电梯到六楼，出电梯后右转。走廊左边的最后一间就是您的房间。就把行李放在这里好了，服务生会给您送上去。男：那太好了，谢谢。女：有任何需要随时联系前台。希望您住的愉快。男：谢谢。女：不客气。