酒店日常英语培训.doc

精品文档就在这里-各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽有-一、礼仪英语（公用部分）欢迎和问候语：1、Good morning ( afternoon , evening ) , sir (madam) .早上（下午、晚上）好，先生（女士）。2、How do you do? 您好！（初次见面） How do you do? 您好！ Glad to meet you . 很高兴见到您。3、How are you?您好吗？Fine ,thanks. And you?好的，谢谢。您呢？4、Welcome to our hotel(restaurant,shop).欢迎到我们酒店（餐厅、商店）来。5、Wish you a most pleasant stay in our hotel.愿您在我们酒店过得愉快。6、I hope you will enjoy your stay with us.希望您在我们酒店过得愉快（客人刚入店时）。I hope you are ejoying your stay with us.希望您在我们酒店过得愉快（客人在饭店逗留期间）。I hope you have enjoyed your stay with us.希望您在我们酒店过得愉快（客人离店时）。7、Have a good time.祝您过得愉快！电话用语：8、Peace Hotel , Front Desk .Can I help you ?和平大酒店，前台。我能帮您做什么吗？9、Sorry, I ve dialed the wrong number.对不起，我拔错号了。10、May I speak to your General Manager? 能和你们总经理说话吗？Speaking.我就是。11、Sorry ,he is not in at the moment . 对不起，他现在不在。Would you like to leave a message?您要留口信吗？ 12、Pardon ?对不起，请再说一遍好吗？I beg your pardon? 对不起，请再说一遍好吗？答谢和答应语：13、Thank you(very much) .谢谢您（非常感谢）。14、Thank you for your advice(information,help) .感谢您的忠告（信息、帮助）。15、Its very kind of you .谢谢，您真客气。16、You are welcome.不用谢。17、Not at all.不用谢。Dont mention it.不用谢。18、Its my pleasure.非常高兴为您服务。With pleasure.My pleasure.19、I am at your service.乐意为您效劳。20、Thank you for staying in our hotel.感谢下榻我们酒店。道歉语：21、Im sorry. 很抱歉。22、Excuse me.对不起。23、Im sorry. Its my fault.很抱歉，那是我的过错。24、Sorry to have kept you waiting.对不起，让您久等了。25、Sorry to interrupt you.对不起，打扰您了。26、Im sorry about this.对此表示抱歉。27、I apologize for this.我为此道歉。28、Thats all right.没关系。29、Lets forget it.算了吧！30、Can(May)I help you? 我能帮您什么吗？Yes,please.好的。31、What can I do for you?我能为您做点什么？32、Is there anything I can do for you?有什么能为您效劳吗？33、Just a moment,please.请稍等一下。34、May I use your phone? 我能借用您的电话吗？Yes,of course./Certainly.当然可以。35、Its opposite our hotel.它在我们饭店对面。36、Its on the second(third) floor.在二（三）楼。37、Excuse me.Where is the washroom(restroom,elevator)?对不起，请问盥洗室（电梯）在哪儿？This way,please.请这边走。38、Turn left/right.往左/右转。39、Its in the lobby near the main entrance.在大厅靠近大门。40、Its at the end of the corridor.在走廊尽头。提醒用语：41、Mind /Watch your step.请走好！42、Please be careful.请当心。43、Please dont leave anything behind.请别遗忘您的东西。44、Dont worry.别担心。45、Take it easy.放心好了。46、Please dont smoke here.请不要在这里抽烟。47、Goodbye.再见。48、See you later.等会见。49、Good night.晚安。50、See you tomrrow.明天见。51、Goodbye and thank you for coming.再见，谢谢您的光临。52、Goodbye and hope to see you again.再见，希望再见到您。53、Have a nice trip!一路平安。54、Have a nice trip home!祝您归途愉快！二、前厅服务1、Good morning .This is Room Reservation . May I help you?早晨好！客房预订处，我能为您做什么？2、For which date ?您要订哪一天的房间？3、For how many nights ?您要住几个晚上？4、A single room or a double room ?要单人房间还是双人房间？5、For how many people ?你们一起几个人？6、What time will you be arriving ?您将在何时到达？7、Have you made a reservation ?您有没有预订房间？8、May I know your name and room number ?您能告诉我您的名字和房间号码吗？9、May I see your passport ?能看一下您的护照吗？10、Your room number is您的房间号码是11、Could you fill in this form , please ?请您填一下这张登记表好吗？12、May I take your luggage for you ?我来帮您拿行李，好吗？13、This is your room card and room key .这是您的房卡和房间钥匙。14、Sign your name , please .请签上您的名字。15、May I take a message for you ?我帮您传个口信，好吗？16、Here is the paper and pen . please write down your message .这是纸和笔，请写下您的留言。17、Here is your bill . Its 2000 Yuan in all .这是您的账单。总共2000元。18、Please pay at the cashiers desk over there .请去那边账台付款。19、How would you like to pay , sir , in cash or by credit card ?先生，请问您是用现金付账还是用信用卡付账？20、Please check it and sign here .请核对一下，在这里签个字。月份一月 January 二月February 三月 March 四月April五月 May 六月June 七月 July 八月 August 九月 September 十月 October 十一月 November 十二月 December实用英语30句、ow are you?您好吗？、Welcome to peace hotel。欢迎光临和平大酒店。、Hope youllenjoy your staying here 希望在这儿过得愉快。、Thank you very much.非常感谢、You are welcome。不客气、Im sorry。对不起。、Sorry to disturb you.抱歉打扰您了。、Im sorry ,I dont understand .Ill get the manager.对不起，我没明白您的意思，我马上请我们经理过来。、May I help you。我能帮助您吗？、Yes,of course。是的，当然。、Just a monent, the elevator will be here.请稍等，电梯马上就到。、The waiter will be with you in a minute.服务员马上就到。、Let me give you a hand.让我来帮您一下吧。、After you ,sir您先请，先生。、Where are you going ,sir?您要去哪里，先生？、Shall I show you your room?我领你去房间，好吗？、Here you are.给您。、I beg your pardon?您能再说一遍吗？、Im sorry,the line is busy.will you call later?对不起，线路正忙，要不您晚点再打过来。、Hold the line,please.Ill put you through.请稍等，我将为您接通。、This way,please请往这边走。、Can I have your name and room number,plesase?您能告诉我您的姓名和房号吗？、How many nights will you stay?您住多少个晚上？、Its only ten minutes walk.步行只需要十分钟。、Do you want to live continuously,sir?您想延住几天，先生。、Go straight ahead till you reach the lobby,then turn right.请先直走到大堂后再右拐。、Business Center is at the end of the hallway to the left.商务中心在走廊尽头的左边。、Go straight。请直走。-精品 文档-