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酒店英语
Unit two Concierge service礼宾服务
1. bellboy行李员 2.corridor走廊
3. channel 频道 4.brochure小册子
5.doorman门童 6.name tag名签
7.case 案件,箱子 8..prepayment预付
9.master switch 总开关 10.right away马上
11.in a minute 过一会儿 12.laundry bags洗衣袋
13.take off 起飞,脱下, 14.reconfirmation再次确认
15.This way ,please 这边,请!
16.at the end of the corridor 在走廊的尽头
17.it’s nice to see you again , Mr.Smith 很高兴再次见到您,史密斯先生
18.very glad to have you here.很高兴您能来我们这儿。
19.shall I call a taxi for you,sir?要我为您叫出租车吗,先生。
20.Are you going up or down?你要上升还是下降
21.After you, sir 先生,您先请!
22.Please watch your step,sir.请注意脚下,先生。
23.You car is already waiting for you at the main entrance 您的车已经在主要入口处等候您了!
Unit three check in 登记入住
1. register 登记
2. registration form入住登记表
3. key card钥匙卡
4. reservation record预定记录
5. schedule时间表
6. arrangement安排;
7. breakfast voucher早餐券
8. envelope信封
9. executive floo行政楼层r
10. no show预订了但没来的客人
11. wait-in guest没有预订的客人
12. In whose name was the reservation made?以谁的名字预订的?
13. Yes,we have the reservation under your name?是的,我们有您名下的预订记录。
14. How will you be paying?您要怎么付款?
15. by credit/in cash/by a traveler’s check用信用卡/用现金/用旅行支票支付
16. Hope you’ll enjoy your stay with us.祝您住得开心
17. would you please sign your name here?请您在这儿签个字好吗?
18. if you want to make room-to-room calls,please dial 9 first and then the room number .如果您想打饭店内部电话,请先拨9.然后拨房间号码。
19. check in 的入住过程: greeting-asking ID-name-nights-room types-rate-how many people-breakfast- non-smoking floor-registration-how to pay-ID card-greeting
20. check out 的离店过程: greeting-check name/room number-how would you stay with us-print folio-ask guest how to pay -folio sign-put folio in the envolope-greeting-have you clean your safety box
Unit four reception desk 前台服务
1. take/leave a message 留言
2. at the moment 此刻,现在
3. extend扩展,延长
4. tour group旅游团
5. cancellation取消
6. in front of在……前面
7. inconvenience不便
8. exchange rate兑换率
9. lost and found失物招领处
10. setting餐具,餐位
11. if you don’t mind transferring to another room,we may manage it for you.如果您愿意搬到另一个房间住,我们可以为您安排一下。
12. I’m very sorry for the inconvenience给您带来不便,非常抱歉。
13. how much longer would you like to stay?您想留多久?
14. I will send a bellboy over to help you with your luggage.
我会派一个行李员去帮您拿行李
Unit five housekeeping 客房服务
1. housemaid客房服务员
2. reception desk前台
3. suitcase行李箱
4. turn-down service做晚床
5. draw拉,画画,稻草,吸管,抽奖
6. curtain窗帘
7. turn on打开(灯,电器等)
8. safe-deposit box保险箱
9. item物件,商品
10. maintenance维修部
11. send……up派……来
12. express service快洗服务
13. charge收费,管理,充电
14. permission允许,准许
15. folding bed折叠床
16. briefcase公文包
17. inform通知
18. bed spread床罩
19. the day shift白班
20. valet熨烫
21. pillowcase枕头套
22. staff员工
23. tissue厕纸
24. coordinate with与……协调
25. When would you like me to make up your room, sir? 先生,您想要我什么时候为您做晚床服务呢?
26. Would you like me to clean up your room right now, sir? 先生,您愿意我现在为您打扫房间吗?
27. Shall I draw the curtains for you, sir/ma’am? 先生/女士,需要我为您拉上窗帘吗?
28. May I turn on the lights for you? 需要我为您打开灯吗?
29. We’ll have the maintenance department check it for you。我们将会叫维修部为您检查。
30. We can have it repaired. 我们会修理的。
Unit seven food &beverage
1. continential 欧式的 2.bread rools 面包卷
3.croissant 羊角包 4.jam果酱
5.cornflake玉米片 5.scrambled炒
6.poached 水煮 7.baguette法棍
8.pancake 煎饼 9.waffle华芙
10.crispy脆 11.hash browns土豆块
12.skimmed脱脂 13.semi-skimmed半脱脂
14.pepper胡椒 15.omelet蛋饼
16.cilantro香菜 17.spinach菠菜
18.porridge粥 19.peanut花生
20.veggies蔬菜 21.carrot胡萝卜
22.almond杏仁 23.strip / check条/格子
24.appetizer 开胃菜 25.vegetarian素食主义
26.lean瘦肉 27.mineral矿物的
28.sprite雪碧 29.spirits烈酒
30.soft drink软饮料 31.napkin餐巾纸
32.chopsticks 筷子 33.scone丝康饼
34.low tea/high tea下午茶 35.spaghetti意大利面
36.well done/medium/rare全熟/五成熟/三成熟 37.pudding布丁
38.buffet 自助餐 39.a la carte零点
40.black coffee纯咖啡 41.white coffee牛奶咖啡
42.sunny-side up单面煎
43.let me confirm.我来确认一下
44.in the name of liang.以梁女士的名义预订
45.how would you like your eggs ?您对煎蛋有什么要求吗?
46.how many people is it for?有多少人?
47.in whose name,please? 以谁的名义登记?
48.today’s special is T-bone steak.今天的特色菜是T骨牛排
49.I would recommend this bish to you.我推荐这道菜给你
50.Breakfast can be served in your room from 6 o’clock to 9 o’clock.早餐在6点到9点可以在您房间服务。
51.Could you sign for it?您能签它吗?
52. Excuse me,may I put your breakfast on the table.
打扰一下,我可以将您的早餐放在桌上吗?
Unit Eight Bar Service
1.bitter 苦啤酒 2.brand 品牌
3.blend 混合 4.whisky 威士忌
5.cocktail 鸡尾酒 6.brandy 白兰地
7.champagne 香槟酒 8.aperitif 开胃酒
9.alcoholic 含酒精的 10.rough 烈酒的
11.bartender 酒保 12.suggestion 建议
13.slim/fit 苗条/匀称 14.wise/clever/smart 聪明
15.black tea 红茶 16.lose weight 减肥
17.have a change 变换一下口味 18.be classified as 分类
19.sparkling wine 气泡酒 20.shake hands 握手
21.has an immense impact on 对……有巨大的影响
22. what tea do you prefer? 你想喝什么茶?
23.why not try something typically Chinese? 为什么不尝试一下地道的中国菜呢?
24.I will be right back. 我马上就来。
25.would you like to put it on your hotel bill?把费用计入您住店的总账上吗?
Unit Eleven health & recreation
1. sauna-bathing桑拿浴
2. massage推拿
3. gym/fitness center健身中心
4. towel毛巾
5. robe长袍
6. wrap裹
7. pin sweeper扫瓶板
8. pin number密码
9. lift/elevator电梯
10. badminton court羽毛球场
11. snack快餐,点心
12. hanger衣架
13. we do not charge for the use of towels and soap.我们不收毛巾和香皂的费用
14. Would you please inform the attendant if you need to polish shoes or need a massage.如果你需要擦亮鞋子或需要按摩,需要我帮您通知服务员吗?
15. would you please show me your deposit receipt,sir?
先生,您可以先出示押金收据吗?
16. we have a resident coach here.He supervises all the activities.
我们有长期教练,他会监督所有在健身房的活动。
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