超五星级酒店人力资源培训大全15.doc

精品文档就在这里-各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽有-THE ST.REGIS SHANGHAI上海瑞吉红塔大酒店TRAINING ACTIVITY OUTLINE培训活动纲要Task 任务：SPP 仕达屋优先计划者计划Code 序号： OH-SM-CS-S001Objectives目的：At the end of this session, each trainee will be able to1. Aware of the SPP knowledge.掌握关于“仕达屋优先计划者计划”的知识。2. Flexible use SPP to enroll.灵活运用“仕达屋优先计划者计划”来发展客户成为会员。3. Can answer client question about the SPP.能够回答出客人提出的关于“仕达屋优无计划者计划”的问题 Standard标准：Refer to S&P 参照标准与程序Resources培训器材：Flip Chart 白板, Handout 培训资料.Method培训方式Training Steps培训步骤Time时间Introduction介绍 Prepare on Flip Chart准备白板Contents课程Lecture教室式Roll Play角色扮演Summary总结Show “W.I.F.M.”(objective)表明从此课所能学到的内容(目标) The course should be divided into two parts: 课程可分为二部份：1. Introduction of SPP关于仕达屋优选计划的介绍。2. Introduction about the benefit of SPP关于仕达屋优先计划的优惠情况介绍。3. How to enroll member 如何使客户加入SPP 1. Explain the SPP to the trainee (refer to S&P). 概括讲解有关仕达屋优先计划(根据标准与程序上所提到的项目)。2. Explain the benefit about SPP to the trainee.讲解有关仕达屋优先计划的优惠情况。SPP can help catering sales associate have more loyalty client, so every one should identify other potential opportunities, and follow up.仕达屋优先计划可以帮助每位宴会销售人员获得更多的忠诚客户，所以应注意到其它可行的潜在客户，并负责跟进。 Explain each steps of communicate (objectives), and present some demonstration during the explaining. 讲解有关沟通的每一步骤(目标)，并做相关演式。According to the explanation, each trainee practices as a staff to enroll a potential client. Remember to present the SPP benefits.根据上述讲解，每位学员练习发展一名潜在客户成为我们的仕达屋优先计划者计划的会员，并注意在练习过程中运用优惠政策。Give critique after each practice.在每个练习之后进行评估。1. Ask question and have participant explain.提问，并请回答者解讲其内容。2. Summarize the point of this session.总结此次课程要点。10min 50min 15min 15min 20min10minTotal: 60min-精品 文档-