超五星级酒店人力资源培训大全15.doc

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THE ST.REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要

Task 任务：SPP 仕达屋优先计划者计划

Code 序号： OH-SM-CS-S001

Objectives目的：At the end of this session, each trainee will be able to
1. Aware of the SPP knowledge.
掌握关于“仕达屋优先计划者计划”的知识。
2. Flexible use SPP to enroll.
灵活运用“仕达屋优先计划者计划”来发展客户成为会员。
3. Can answer client question about the SPP.
能够回答出客人提出的关于“仕达屋优无计划者计划”的问题

Standard标准：Refer to S&P
参照标准与程序

Resources培训器材：Flip Chart 白板, Handout 培训资料.

Method
培训方式
Training Steps
培训步骤
Time
时间

Introduction
介绍

Prepare on Flip Chart
准备白板

Contents
课程
Lecture
教室式

Roll Play
角色扮演

Summary
总结

Show “W.I.F.M.”(objective)
表明从此课所能学到的内容(目标)

The course should be divided into two parts:
课程可分为二部份：
1. Introduction of SPP
关于仕达屋优选计划的介绍。
2. Introduction about the benefit of SPP
关于仕达屋优先计划的优惠情况介绍。
3. How to enroll member
如何使客户加入SPP

1. Explain the SPP to the trainee (refer to S&P).
概括讲解有关仕达屋优先计划(根据标准与程序上所提到的项目)。
2. Explain the benefit about SPP to the trainee.
讲解有关仕达屋优先计划的优惠情况。

SPP can help catering sales associate have more loyalty client, so every one should identify other potential opportunities, and follow up.
仕达屋优先计划可以帮助每位宴会销售人员获得更多的忠诚客户，所以应注意到其它可行的潜在客户，并负责跟进。

Explain each steps of communicate (objectives), and present some demonstration during the explaining.
讲解有关沟通的每一步骤(目标)，并做相关演式。

According to the explanation, each trainee practices as a staff to enroll a potential client. Remember to present the SPP benefits.
根据上述讲解，每位学员练习发展一名潜在客户成为我们的仕达屋优先计划者计划的会员，并注意在练习过程中运用优惠政策。

Give critique after each practice.
在每个练习之后进行评估。

1. Ask question and have participant explain.
提问，并请回答者解讲其内容。
2. Summarize the point of this session.
总结此次课程要点。

10min

50min

15min

15min

20min

10min

Total: 60min

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