旅游英语第二册unit-1-Job-Interview-and-Training-of-New-Cl.ppt

大连理工大学出版社,Unit One,Job Interview and Training of New Clerks,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,单击此处编辑母版标题样式,Background Material,Tips for Reference,As an applicant for a post of being a tour guide offered by a travel service,if you want to get more information about the post,the following seven steps are for your references:,1.Identify the type of job you are after,and the kind of niche you want.Knowing exactly what you want can be vital in helping you narrow down your job search.,2.Read newspapers and magazines for job openings.Browse the Internet for related job vacancies.There are many professional human resource websites.Look at company websites.Be active at online trade forums.Get to know people working in a similar role,and you ll get some helpful hints and information from them.,3.If you feel you lack confidence,ask a friend or colleague to help you practice your interview technique with them.,Background Material,Tips for Reference,4.Being as confident as possible and positive visualization can be quite powerful in helping you achieve the goal.,5.What you wear to an interview is also a very important factor in making a good first impression.First you should know the company.While you are researching the company,visit the office and take a look at how the staff are dressed.Then for the interview,try to dress in a similar way.,6.Prepare your personal data,rsum,references describing your good qualities in very perfect English.And think about questions often asked in the job interview.Write an application letter,or fill out some forms.,7.Even if you don t get the job,you get to know about how to attend such interviews,the kind of questions asked.Every interview is a great practice and you ll increase your chances of success.,Situational Dialogue,Vocabulary,Dialogue One,statistics,n.,统计,统计数字,统计学,psychology,n.,心理学,academic,adj.,学院的,理论的,学术性的,punctuality,n.,准时,rsum,v.,再继续,重新开始,n.,简历,履历,credentials,n.,(,个人能力及信用的,),证明书,证件,diploma,n.,文凭,certificate,n.,证,(,明,),书,执照,Situational Dialogue,Vocabulary,Dialogue Two,vice-prefix,副，次，代理,congratulation,n.,祝贺,mentally,adv.,心理上地，精神上,amiable,adj.,和蔼的，亲切的,harmonious,adj.,和谐的,sufficient,adj.,足够的，充分的,Situational Dialogue,Vocabulary,Dialogue Two,routine,adj.,常规的，例行的,n.,常规,gesture,n.,手势，姿态,v.,作手势，作姿态,posture,n.,态度，情形,v.,做,姿态,Situational Dialogue,Dialogue One,Jocelyn is a graduate from higher vocational college who majors in tourism management.Now she is taking a job-interview at travel agency for a post of English tour guide.,L:Lori,an interviewer J:Jocelyn,an interviewee,L:May I help you,please?,J:Yes,I m here for an interview as requested.,L:I m Lori Snow,the manager of Human Resources Department,.May I ask your name?,J:My name is Jocelyn Tu.How do you do,Ms.Snow?,L:I m glad to meet you,Jocelyn.Please take a seat.,L:We have received your letter and rsum,and we thought we would like to ask you to come here for an interview.,J:It is a great pleasure for me to have this opportunity for interview as a tour guide.,L:,Have you brought your credentials,?,J:Yes,here they are.This is my ID card.This is my diploma.And this is my certificate for tour guide qualifications.,Situational Dialogue,Dialogue One,J:I am interested in working with your travel agency because I know yours is one of the largest travel agencies in our province.My major in the college is English tour guide,so I wish to have the opportunity to apply my language and professional knowledge and skills here.,L:Do you choose our travel agency,on account of high pay,?,J:No,not only for high pay,but also for a good working environment.As far as I know,working in your agency,calls for punctuality and responsibility,.It is such a working environment that I am looking for.,L:Sounds good.OK,Jocelyn.Thank you for coming to our travel agency.We ll contact with you for further information if necessary.,J:You are welcome.,Notes,1.the manager of Human Resources Department,人力资源部经理,2.Have you brought your credentials,？你带了相关证件来吗？,3.Marketing Principles in Tourism,Management of Travel Agency,Professional skills for Tour Guide,Basis of Accounting,Statistics,Psychology in Tourism and Tour guide s Practical English,市场营销学、旅行社管理、导游业务，会计学基础、统计学、旅游心理学和导游实用英语,4.I ve been on the honor roll for three academic years.,我在三学年中都获得了各种荣誉。,5.on account of high pay,是因为想获得高薪,6.calls for punctuality and responsibility,要求高度的工作效率和责任心,Situational Dialogue,Dialogue Two,A:That s right.You must provide good service to all of your customers because they are interested in China.,J:By the way,Annie.Could you please tell me how to make your tourists feel satisfied with your service?,A:Yeah.You see,“service”is made up of seven words:smile,excellence,readiness,viewing,invitation,creativeness and eye.That means you should always provide smiling service to your guests,always make your work perfect,always be ready to serve your guests,always view your guest individually,always invite your guests to come again,always create an amiable and harmonious environment for your guests,and always keep your eyes open on every guests.,J:Sounds so good and reasonable.,A:Besides,you have to develop a lot of professional skills,such as the skill of solving various problems,sufficient language skill,listening skill and observing skill,etc.,J:Oh,Susan.It s said that,encountering problems or unexpected situations can become a daily routine of a tour guide,.In your opinion,how to handle them?,Notes,1.Now I make it.,我终于实现了这一目标。,2.Are you mentally prepared well?,你思想上准备好了吗？,3.“the customer-is-always-right”,顾客永远是上帝,4.Encountering problems or unexpected situations can become a daily routine of a tour guide.,遭遇各种意想不到的麻烦是每一位导游日常工作中的家常便饭。,5.remain cool and detached,保持冷静和独立,6.to remove the complaint,消除和化解投诉,7.public speaking skill,公众演讲技巧,Situational Dialogue,Useful Expressions,For An Interviewer,1.Why are you interested in working with this travel agency?,你为什么对在这家旅行社工作感兴趣？,2.Why should we hire you?,请说说我们要雇用你的理由是什么？,Situational Dialogue,Useful Expressions,For An Interviewer,5.What attitude do you take towards life?,你对生活的态度是怎样的呢？,6.What do you believe is the most difficult part of being a tour guide?,你觉得做导游最难的是什么？,Situational Dialogue,Useful Expressions,For An Interviewer,7.What have you learned from your part-time jobs?,你从兼职工作中学到了什么？,8.How would you describe yourself?,你觉得你是一个怎样的人？,Situational Dialogue,Useful Expressions,For An Interviewer,9.Can you work well under deadlines or pressure?,你能在巨大的工作压力下很好地工作吗？,10.How much do you expect if we offer you this position?,如果你得到了这份工作，你在待遇方面有何要求？,Situational Dialogue,Useful Expressions,For An Interviewee,1.As I know that your company has good reputation,best chance for personal development and working environment.,就我所知，贵公司有良好的声誉和工作环境，尤其能为员工提供个人发展的绝好机会。,2.In my opinion,if you want to be a good tour guide,you have to think independently,being cooperative,creative,outgoing etc.,依我看来，要想做一名好导游，你得学会独立思考，善于合作，创新并且性格开朗。,Situational Dialogue,Useful Expressions,For An Interviewee,3.I believe“Time is money and efficiency is life”.,我坚信“时间就是金钱，效率就是生命”。,4.As for salary,I leave it to you to decide after experience of my capacity.,至于薪水，我觉得还是等你们考察了我的能力之后再决定吧。,Situational Dialogue,Useful Expressions,For An Interviewee,7.My specialization at the college is just in line with the area your company deals with.I am sure I can apply what I have learned to the work in your company.,我在大学所学的专业与贵公司所涉及的领域相符合。我坚信我能在贵公司学以致用。,8.As for my weak points in applying for this post,I think I ll soon be qualified for it with my knowledge and skills,but as a green-hand in this field,I lack of practical experience at present.,说到我在应聘本职位时的不足之处，我个人认为凭我的知识和技能，我会很快胜任这一角色的。只不过眼前作为一个生手，我还缺少实战经验。,Situational Dialogue,Useful Expressions,For An Interviewee,9.My favorite course is“Practical English for Tour Guide”.,我最喜欢的课程是“导游实用英语”。,10.I ve spent so much time on student communities activities during the three years.However,I ve never missed any of my classes.But I think my academic records would have been much better if I had put more time and energy into studying,looking back on it.,在大学的三年间，我花了大量时间参加学生社团活动，但我从未因此缺课。回头想想，如果我把更多的时间放在学习上，我的学业成绩一定会更好一些。,Writing-skill,Tips for Reference,A rsum is a brief document that summarizes your education,employment history,and experiences that are relevant to your qualifications for a particular job for which you are applying.The purpose of a rsum(along with your cover letter)is to get an interview.There are several sections that almost every rsum must have,including objective,education,work experience,and contact information.A perfect rsum has to be accurate and correct,free of grammatical and spelling errors.,A letter of application should have an introduction,a body,and a conclusion.,In the introduction,you should detail the job you are applying for,while in the body,it provides you with an opportunity to present yourself to the employer,which includes:,Tell the reader about your present job and why you are looking to move on.,Explain why you are suitable for this job,Emphasize the skills you have which make you particularly suitable for the job,List briefly the personal qualities you would bring to it,Answer any specific questions posed by the advert or job details,The conclusion should mention any items you are enclosing,and express willingness to provide any further information that the reader may want.,Writing-skill,Sample 2,An Application Letter,Personnel Manager18 January,2014,Guangzhou Branch,International Tourism Travel AgencyNo.125,Zhongshan Road,Guangzhou,Dear Sirs,I m writing to apply for the position of a part-time tour guide you advertised in Sunday s“Guangzhou Local Daily”.I feel that I am the right sort of person for this position because my qualification is ideally suited for the tour guide and I am not busy with my study now.,I major in Tourism Management and now I am a graduate from XX Polytechnic and Vocational School.Though I have no experience,I am very good with numbers and very interested in this kind of job.Besides courses in Tourism Management,I have learned English and have passed College English Test Band 4.And I am excellent at speaking and writing.Here enclosed my rsum and one of my latest pictures for your reference.,I look forward to hearing from you and appreciate your consideration of my application.,Faithfully yours,Feng Fan,Writing-skill,Writing Practice,ABC Travel Agency put an advertisement on the local newspaper dated April 21st,2014,saying a full-time tour guide is wanted.As a graduate who majors in Tourism Management,you are asked to write both a rsum and an application letter to the personnel manager of the service,according to your own experiences.,Exercises,2.Listening Tasks,Task One:Listen and fill in the blanks with what you hear and then do a pair-work to practice it orally.,A:an interviewer B:an interviewee,A:Good morning,Mr.Li.Please sit down.,B:Thank you,sir.,A:Now,I see from your _ vitae that you ve only worked in a _ for a short period.,B:That s right.,A:Now tell me what you have learned from your previous _?,B:Well,I think that attention to details is very important.,A:You said it.We are always told that“details determine _”.Besides,what are the other _ and skills that a tour guide should _?,B:Oh yes.Let me _ it.,A:_,please.,curriculum,local travel agency,working experience,success,capabilities,acquire,talk about,Go ahead,Exercises,2.Listening Tasks,Task Two:Listen to a typical public announcement made at an airport or on an airplane,then fill in the blanks with what you hear.,Thinking about _ to Europe?That s great.Independent travel is usually cheaper and more rewarding than _ Europe.Sure,you ll plan more,but you ll plan the things you want to do,not the things someone else wants you to do.Our _ is divided into five sections,each with a roadmap for the things that should be done during that time.Use our _,and you ll be assured of taking care of the very basic tasks that go with _.,taking an independent trip,signing up for a coach tour of,travel planning timeline,travel planning road map,planning an independent vacation,Exercises,3.Read the following passage and decide whether the statements are true(T)or false(F).,“Many young Chinese travelers have already outgrown the domestic tour industry,”says Professor Wolfgang Georg Arlt,Director of the China Outbound Tourism Research Institute.“Most operators only offer standard tours of things they have already seen.Only a very select few are offering something more sophisticated or are catering to special interests such as wildlife watching.There have also been a lot of bad experiences with tour groups and forced shopping trips.”,In addition,the growth in online resources has encouraged independent travel.Sites such as Ctrip,Elong and Kuxun allow users to search for and book flights and hotels themselves,while others such as Qyer and Mafengwo offer free practical guides and forums that help Chinese-speakers to plan their own adventure.,As luxury accommodation becomes just as important to these travelers as ticking off the sights,money is redirected from traditional tour operators to hotels.These hotels recognize that the Chinese are now the world s largest source of tourism dollars and are quickly learning how to accommodate them in the form of Chinese language websites,Mandarin-speaking staff,and smaller touches such as offering Chinese food at breakfast and Chinese tea and television in the guest rooms.,Exercises,3.Read the following passage and decide whether the statements are true(T)or false(F).,1.Independent travel is not so popular as package tours among young Chinese travelers.,2.There are few resources for those independent travelers to obtain necessary travelling information.,3.Package tour cares little about tourists individual need and interests.,4.If there is an increasingly growing number of independent travelers,hotel operators will benefit more than that of travel service.,5.Qyer is a handbook for outbound travelers.,F,F,T,T,F,Exercises,4.Role Play,Imagine yourself being interviewed for a job of office clerk of a travel agency.How do you talk with the interviewers about your experience of receiving visitors at office or answering potential customers calls?,Exercises,5.Translation,(1),你从前有过做兼职导游的经历吗？,(2),你觉得做导游需要具备的基本素质和能力有哪些呢？,Do you have any experience of being a part-time tour guide?,What do you think are the essential qualities and skills for a tour guide?,Exercises,5.Translation,(3),作为导游，你需要从客人的年龄、职业和外表来尽快了解他的兴趣爱好和需要。,(4),导游应具有广泛的知识面，如国家政策、历史和地理方面知识、社会热点话题等。,As a tour guide,you need to learn as soon as possible your tourists interest and need,according to his age,occupation and appearance.,A tour guide should have wide range of knowledge such as the state policies,the geographic and historic knowledge of the country and some special hot topics as well.,Exercises,5.Translation,(5),导游的优良品格包括：善良友好、善解人意、活泼开朗。,(6),一个人的文化背景决定了他的思维方式。,The good personalities of a tour guide includes kindness and friendliness,understanding and being lively and out-going.,A mans cultural background