Unit1MeetingService.ppt

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,#,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,#,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,#,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,*,Unit1MeetingService,Unit1MeetingServiceUnit1MeetingService,Q1:Why do,you,want to be a tour guide?,Q2:How can you be an excellent tour guide?,Questions:,1.interest;,2.rich knowledge,，,professional skills;,3.be good at communicating;,4.fluent,expressive language ability;,(Chinese and English),5.healthy body,6.attitude/personalities:,e.g.friendly,patience,passionate,punctuality,responsibility,sincerity etc.,Q3:What are the main obligations of a guide?,1.Meet a tour group,arrange the itinerary and sightseeing according to the contract signed between the travel agency and the tourists.,2.Arrange for meals,accommodation,transportation,shopping and entertainment for tourists,in collaboration with the national guide and tour leader.,3.Provide other services for the tourists and introduce the local culture and tourism resources.,4.Ensure the security of tourists property and their lives;,5.Cooperate and work with various service departments to solve problems during the journey.,6.Report tourists opinions and suggestions to the travel agency and arrange meeting for on-tour feedback.,1 Curriculum Structure,The six main essentials of tourism:,吃,（,eating,）,住,(lodging),行,(travelling),游,(sightseeing),购,(shopping),娱,(entertainment),课程内容,导游岗位工作流程,一项流程,三条线索,项目序号,课程项目,文化知识,项目一,机场接团,中国宫殿建筑及传统节日,项目二,沿途讲解,中国园林及刺绣,项目三,酒店入住,中国民居及民间习俗,项目四,餐饮服务,名山大川及菜系,项目五,行程安排,中国庙宇及武术,项目六,景区游览,中国水景及书法绘画,项目七,购物娱乐,中国石窟艺术及宗教,项目八,事故处理,中国陵墓及瓷器,项目九,离店结账,中国古桥及茶艺,项目十,机场送团,中国塔林及少数名族,十项模块,2 Curriculum Model,Basic knowledge of English for Tourism,+,Simulating Guide,3 Evaluation of Course,课程成绩,=,平时成绩（,30%,）,+,实训成绩（,40%,）,+,期末,成绩,30%,平时成绩按,3,项计分：,考勤,10%,；,态度、参与度等,10%,；,作业,等,10%,1.,英语导游基础教程,，清华大学出版社；,2.,英语导游实务教程,，北京大学出版社；,3.,英语导游应试与带团指南,，暨南大学出版社；,4.,导游英语,，旅游教育出版社；,5.,导游英语口语,，高等教育出版社；,6.,导游情景英语,，高等教育出版社；,7.,旅游英语,，高等教育出版社；,8.,中国著名旅游景区导游词精选,，旅游教育出版社；,9.,旅游英语景点教程（一）,，西南交通大学出版社。,4 Recommended Bibliography,Unit 1 Meeting Service,1.Teaching Objectives,Brief Introduction to Beijing,Meeting Service,Welcome Speech,Palace Architecture,The Palace Museum,F.Traditional Chinese Festivals,2.ABC for Tour Guides,Meeting the tourists is the first step in the whole working procedure.,Firstly,try to get the correct tour group,pay attention to characteristic of different nationalities and the logos of their foreign travel groups such as name tags,travel agency symbols,luggage tags,etc.,Secondly,after meeting the guests,you should confer with the tour escort and the national guide in order to check the number of people,and be sure that on one is missing;,Thirdly,ask for the luggage claim cards and give them to the porters so that the luggage can be sent to the hotel as quickly as possible;,Fourthly,you should show the guests aboard the awaiting bus or coach,making a brief welcoming speech,including greeting,introduction of yourself and the driver etc.,Fifthly,welcome guests to your city,ask them for questions,requests,express your wishes.,3.Teaching Content,Activity 1:,Listening to the following passage three times carefully and fill in the blanks.,Keys:,Part 1,Listening,Activity 2:,Fill in the table according to what you have learnt from the passage.,General Situation of Beijing,Position,It lies at an altitude averaging 43 meters above sea level.,Area,16,，,410 square kilometers,Population,About 19.61 million in 2010,Climate,continental climate of temperate zone,Famous tourist attractions,the Great Wall,the Palace Museum,the Ming Tombs,the Summer Palace,Beihai Park,Activity 3:,Give a brief introduction to Beijing according to what youve learnt.,Beijing,the capital of the Peoples Republic of China,is the nations political,cultural and transport center.It covers an area of 16,，,410 square kilometers with a population of about 19.61 million in 2010.It lies at an altitude averaging 43 meters above sea level.Beijing has a continental climate of temperate zone.Beijing was the capital of the Jin,Yuan,Ming and Qing Dynasties.Peking Man lived at Zhoukoudian 48 kilometers southwest of Beijing roughly 500,000 years ago.Many famous tourist resources attract millions of domestic and overseas tourists all the year round.,Part 2 Learning,Activity 1:,Meeting Service.,Activity 2:,Watching Video,.,Activity 3:,Real-time Exercises.,Answers:,1.Because the meeting at transportation terminals is the initial touch between a guide and his tourists.A guide is public face of his travel agency,and he will help shape the first impression to tourists.,2.The necessary supplies are placard,signboard,flag,form of comment,IC card,ID card,cash,business card,speaker,etc.,3.Your hairstyle should be clear,well-combed and business-like.,4.A guide may need to stand at a conspicuous place,holding an eye-catching placard and a flag of your travel agency.In addition,you can also recognize the group by the badges.,5.If the chief comes to greet the group himself,you should introduce him to the tour leader and tourists,and ask the chief to deliver a brief welcome speech.,Part 3 Speaking,Q:What main points should be included in a welcome speech?,1.Greetings;,2.Self-introduction,coach driver,travel agency as well;,3.Sincere intentions of providing quality service;,4.Notice or tips;,5.Wishes for a pleasant journey.,Sample1,Sample 2,Part 4 Reading,华表亦称桓表、表木或诽谤之木，是中国一种传统的建筑形式，已经成为中国的象征之一。古代用以表示王者纳谏或指路的木柱，一般由底座、蟠龙柱、承露盘和其上的蹲兽组成，用于放在宫殿、陵墓外的道路两旁，也称为神道柱、石望柱、表、标等。华表通常由汉白玉雕成，华表的底座通常呈方形，是莲花座或须弥座，上面雕刻有龙的图案，蟠龙柱上雕刻一只蟠龙盘于柱上，并饰有流云纹；上端横插一云板，称为诽谤木；石柱顶上有一承露盘，呈圆形，因此对应天圆地方，上面的蹲兽为传说中的神兽朝天吼，或称为望天。柱身多雕刻龙凤等图案，上部横插着雕花的石板。,日晷，又称“日规”，是中国古代利用日影测得时刻的一种计时仪器，其原理就是利用太阳投射的影子来测定并划分时刻，日晷通常由铜制的指针和石制的圆盘组成，这种利用太阳光的投影来计时的方法是人类在天文计时领域的重大发明，这项发明被人类沿用达几千年之久。中国历史悠久、文化发达，也是世界上最早使用日晷测时的文明古国之一。迄今中国发现的最早的石刻日晷乃西汉初年的遗物，距今已有约,2200,年的历史了。在中国众多的古代科技成就史，以日影测时原理制作并应用的日晷，可以说是一颗晶莹璀璨的明珠。,我国古代的标准量具，全套量器从大到小依次为：斛，斗，升，合（音,ge,同“革”音）、龠（音,yue,，同“月”音。含有统一度量衡的意义，象征着国家统一和强盛。王莽篡汉后，改国号为新，为了统一全国的度量衡，特别在始建国元年,(,公元九年,),，命人依照当时的大学者刘歆的考订，铸造了这件量器，目的是以它作为全国各地称量五谷等容器的标准，因此以青铜铸造，以示传之久远，永垂典范，并且定名为嘉量。而铸于器表上二百一十六字的铭文，则详细的记述了铸器的缘由，以及各部位的容量及尺寸等等，全器一共分作五个量体，中央之圆形主体，上部为斛，下部较浅者为斗，右耳为升，左耳上部为合，下部为龠，在度量时要反转过来才能使用。乾隆初年，清廷得到东汉时期的圆形新莽嘉量，又考核了唐太宗时所造方形嘉量的图式，从而仿造了方形和圆形嘉量。太和殿前为方形嘉量，铜制，置于石亭中，放在太和殿前象征国家的统一和集权。,Q:What are characteristics of the layout of palaces in ancient China?,宫殿布局原则,1.,前朝后寝,;,2.,三朝五门,;,3.,左祖右社,;,4.,中轴对称,The Palace Museum,Part 5 Improving,Traditional Chinese Festivals,name,time,activities,The Spring Festival,in late January or early February,do cleaning,set off firecrackers,post red couplets,“fu”and the Door Gods,greet each other,eat fish and dumplings,stay up late all night,The Lantern Festival,(the Sweet Dumpling Festival),on the 15th day of the 1st lunar month,Various types of lanterns are lift and exhibited,eat sweet dumplings,firework displays,various traditional performances,Acrobatic walking on stilts,dragon dances,lion dances,The Dragon Boat Festival,on the fifth day of the fifth lunar month,Throw Tzung Tzu,Dragon boat race,The Mid-autumn Festival,on the 15th day of the 8th lunar month,eat moon cakes and fruits,A whole family will share a moon cake,enjoying the beautiful moon,Questions based on the text:,1.What will be posted on the door fronts during the Spring Festival celebrations?,2.What is the implication of fish and dumplings served at the family banquet in the,Spring Festival?,3.Why do people stay up late on the eve of the Spring Festival?,4.What do sweet dumplings symbolize?,5.What are lanterns commonly made of?,6.Why did Qu Yuan commit suicide?,7.What is the main food during the Mid-autumn Festival?,8.Why will a whole family share a moon cake?,Part 6 Practicing,Self-check,Task 2:Simulated Guiding,Task 1:Dealing with exercises 1to 5.,Ex.4-5:Keys,谢谢,