商务礼仪.ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,Business Etiquette,What is Etiquette?,In today,s world,social and professional,boundaries are often questioned.The,current business and social areas are not,only multicultural,but are,multigenerational.,Etiquette is the social behavior,manners,and ceremonies established by convention,as acceptable or required in social,relations,in a profession,or in official life.,The Dos and Donts of Business,Clients(Customers),Relations and Entertaining,Entertaining clients is not as easy as it,sounds,its not just fine dining and,attending enjoyable events.,Entertaining clients means impressing,them in a unique manner outside of,the office.,Although you may not be in the office,while entertaining a client,office-like,behavior still applies.,Things to do,Choose activities that are,specifically targeted for,individual clients.,Customize(,定制,)what you,do with your clients,depending on their interest.,If you dont know what,interests your clients,dont,be,hesitant to ask,What do you like to do for,fun?,Therefore,both you and,your client are able to,participate in,something you both enjoy,Use your,manners,Dont Drink Heavily,Functions that involve drinking should not be,perceived(,察觉,)as a happy hour(,快乐时间,).,Remember you dont want your drinking,habits to be the topic of discussion.However,if you do decide to drink,do it moderately and,always drink beer out of a glass.,Happy tonight.,Regret,tomorrow?,Dont Flirt(,调情,),Flirting is out of,the question.,You have no,idea how your,actions are,being,perceived,Spitting in Public,An Unhealthy,Habit,If people could,see with their own,eyes how many,germs they spread,around when they,spit,they might,think twice,before doing it.,Don,t,Skimp(,节约）,on Food Quality or,Quantity,Clients should leave,your event satisfied,and impressed with,the way youve fed,them.,Serve a,plethora(,过,多,)of high-quality,food to please the,taste buds(,解,味蕾,),of all,dietary,preferences.,Stress Relief,Invite them:,A meal at comfortable and expensive restaurant,A round of golf,A sightseeing tour of the city,A evening at the theatre,A visit to a sports event,A shopping trip,eliminate illiteracy of International professional etiquette,1.Whats the first custom in the international society?,被国际社会公认的,第一礼俗,是什么？,Lady first,。,女士优先。,2.What is the Three A principle in social communications?,社交中的,三,A,原则,指的是什么？,Accept,Appreciate,Admire,接受对方，重视欣赏对方，赞美敬佩对方。,3.What does TOP mean in the international etiquette?,在国际礼仪中，,TOP,指的是哪三个原则？,Time,Objective and Place,时间，目的，地点。,4.When you are talking with people from western countries,eight topics should be avoided.What are they?,和西方人交谈时，应避免哪八个话题？,Age,marital status,salary,experience,address,personal life,religious belief,politics,and opinions about other people,。,年龄，婚否，收入，经历，住址，个人生活，宗教信仰，政治见解，以及对他人的看法。,5.Which three words are the most common ones in social life?,哪三个词在社交场合最常用？,Thanks,Excuse me(sorry),，,Please,。,谢谢，对不起，请。,6.What are the requirements for appearance in social communication occasions?,社交场合的仪容要求是什么？,Natural,Harmonious,Beautiful,自然，和谐，美观。,7.Could you tell us the general rules for greetings?,打招呼致意的一般规则是什么？,Gentlemen say hello first to ladies,。,男性先向女性致意。,Young men say hello first to elderly men,。,年轻者先向年长者致意。,The employees say hello to the employers,。,下级应向上级致意。,8.You want to visit a foreign friend,and what will you do first?,你想要拜访一位外国朋友，首先应该怎么做？,Youd better make a phone call first to make an appointment,。,你最好打电话预约一下。,9.To attend a formal party,how will you dress yourself?,参加正式晚会，应如何着装？,An evening dress or a suit,晚装或套装。,10.On formal occasions,how many colors of all your clothes should be?,在正式场合，一个人全身服装的颜色应该多少种？,No more than three,。,最好不超过三种。,11.On formal occasions,what kind of shoes should a man wear?,在正式场合，男士应穿什么样的鞋？,Black leather shoes,。,黑皮鞋。,12.On formal occasions,can a man match the black shoes with white socks?,在正式场合，男士的黑皮鞋可以和白袜子搭配吗？,No,he cant,。,不可以。,13.If the suit is buttoned,where should be the stickpin?,西装系着扣时，领带夹应在衬衫的哪两粒钮扣之间？,Between the second button and the third button of the shirt,。,夹在衬衫的第二和第三粒钮扣之间。,14.If the suit is unbuttoned,where should be the stickpin?,西装敞着穿时，领带夹应在衬衫的哪两粒钮扣之间？,Between the third button and the fourth button of the shirt,。,夹在衬衫的第三和第四粒钮扣之间。,15.When your foreign friend says,Your new dress is so beautiful,。,what are you supposed to say?,当你的外国朋友对你说：,你的新衣服真漂亮！,你应该怎么说？,You should say,Thanks,I am glad you like it,。,你应该说：,谢谢，很高兴你喜欢。,16.When taking the escalator,which side should you stand on?,坐手扶电梯时，应站在靠哪边的位置？,You should stand on the right side.Leave the left side for someone in rush,。应靠右侧站立，为有急事的人空出左侧通道。,17.In big parties,how do people get to know each other?,在大型聚会上，人们怎样相识？,By making self-introduction,。通过自我介绍。,18.When making self-introduction,how many minutes should it take?,做自我介绍时，多长时间为宜？,Half a minute,no more than one minute,。半分钟，不能超过一分钟。,Simple words is able to kill you!,whats your name?-you will be fire.,Who is your friend?,You have to say -May I have your name,please?,请问您贵姓,?,Whether you are,frame up(,陷害）,by some one?,Our project is behind schedule,because B has lost some documents.,Whether you are frame up(,陷害）,by some one?,The trick of tense in business,几乎一模一样的两句话，仅仅是时态的不同，结果就会完全不同。,1.Our project is behind schedule,because B has lost some documents.,（用了,have lost,，现在完成时，强调现在的状态为资料丢了，现在也没找到）,2.Our project is behind schedule,because B lost some documents.,（用了一般过去时，强调动作本身，曾经丢过资料。至于现在有没有找回来不知道）,How to solve this problem?,Please turn to next page,To minimize damage,在不改变原句型，只是改变语法的基础上，能把对,B,的伤害降到最小的句子就是下面这个,Our project was a little bit behind schedule,for some documents were missing.,如果可以改句型，在最后再加一句，,but have found finally.,腹黑句型：,Our project is behind schedule,because B has lost some documents.,真相句型：,Our project is behind schedule,because B lost some documents.,最小伤害：,Our project was a little bit behind schedule,for some documents were missing.,Dont use sit down,please.,Would you please take a seat?,请坐。,Who is making disappearance with you?,Two businessman went to business together,C(Chinese)say to A(USA):,Lets meet in the airport.,To sum up,知识点,1,：,介词,at,表示小地点；,in,表示大地点，或者小地点的,“,里面,”,的概念。知识点,2,：,登机口叫做,Boarding gate,口语简称就直接叫,gate,了。,最后结果就是两人都到了机场，可是谁也找不到谁，那个郁闷。后来两人打电话，,A,问你在哪个,gate?C,说我在,gate 3,。,A,说你别跑了，那我过去，咱们就在,gate 3,见面。,过了没多久，,C,收到,A,的电话，,A,说我都到了，你到底在哪里啊？我为什么一直没看见你啊？,C,说我就在门口啊。,A,说我就在门口啊，,gate 3,嘛，可是我也没看见你啊。,吼吼，最后结果呢，就是两人走差了。米国人,A,在机场里面，过了安检，在登机口的,Gate 3(,登机口全称叫,Boarding Gate,，口语里面就直接说,Gate,了,),，咱们滴同胞,C,在机场门口，进大门的,Gate 3.,当,in,和一个小地点的名词连用的时候，表示在这个东西的里面。比如这里的,in the airport,，是指,“,我们在机场里面见,”,。而中国同事却理解成,“,在机场见,”,，然后再加上后来那个,gate,，让,C,更郁闷，因为一般我们把大门之类的才叫,gate,，而登机口这个单词属于如果不注意，还真不知道怎么说的那种，所以当,C,给,A,打电话，两人说在,gate 3,见面的时候，,C,更加确定自己理解的,“,机场大门口,”,是正确的了。,Thank,you,