旅游商务英语.ppt

English for Tourism1EverydayEnglishThe purpose of life is to enjoy every momentAfter a hurricane comes a rainbow.21、Guiding English 2、Accommodation English English for Tourism3Task1 Outbound tourism 2 Inbound tourism3 FO English4 Chamber service English5 F&B service EnglishEnglish for Tourism4Key point 1Welcome speech2Farewell3The classic travel route4Hot travel route in Hunan province5Top attractions in huaihua6Basic hotel English in service English for Tourism5English for TourismHelp you engage in fluent and understandable oral English communicationCompose practical writing assignmentsDo written translation and oral interpretation Get some idea of the tourism development in and outside of China and cultural background information about the countries we are going to travel in class by watching relevant VCDs.Teaching objectives6Main content (20)oWelcome speechoCheck in procedureoHuaihua scenic spotsoComplaints solutionoFarewell oOther countries Introduction 7Students preparationoPPT show&sharing(10 minutes)oSpeech8Unit1WelcomespeechoDefinitionofTourismoClassificationsofTourGuidesoProfessionalwordsoIntroductionaboutChinaoMakeawelcomespeech9 Definition of TourismoTourism is the practice of traveling for pleasure,a kind of cultural activity most frequently associated with rest and relaxation,sport and access to culture and nature.oTourism is the business of providing tours and services for tourists.Its related to businesses such as transportation,hotels and restaurants,tourist attractions and resorts,travel services and so on.o Tourism,to individuals,refers to activities in which they take part to acquire pleasure,relaxation or to enhance knowledge and enrich their lives.To society,it is business chiefly made up of three indispensable components tourism resources,tourism facilities and travel services.10 Classification of Tour GuidesoAccording to their working area,tour guide can generally be classified into four kinds tour manager/escort,national guide/interpreter,local guide and scenic-spot guide.oA tour escort is also called a tour manager.He/She represents the travel agency that organizes the tour group and accompanies the tourists from the beginning to the end of their journeys.He/She is responsible for whether or not the tour goes well.oA national guide is a guide on behalf of the travel service that organizes the group in the destination country.He/She is understood as an interpreter and travels with the tourists around the destination country and takes care of them with the help of the local guides.oA local tour guide is a delegate tour guide from the local travel agency.He/She arranges all the activities in his/her region,takes the tourists to the scheduled tourist attractions and explains things that tourists want to know.11出境出境领队领队o报报名条件：名条件：o(1)报报考考领队领队者者为为所有国所有国际际旅行社旅行社导导游游员员；具有；具有较较强强的的业务业务能力和敬能力和敬业业精精神；政治神；政治觉觉悟高，遵悟高，遵纪纪守法，没有守法，没有违违法法违规违规和和责责任投任投诉记录诉记录 o(2)大大专专以上学以上学历历和具和具备备一定的外一定的外语语水平水平 o报报名程序：必名程序：必须须提交提交报报名人名人员员身份身份证证、学、学历证历证明原件、明原件、导导游游资资格格证证原件原件及及导导游游证证复印件复印件 o考考试试科目：科目：领队业务领队业务与政策法与政策法规规、目的地国家、目的地国家(地区地区)知知识识、英、英语语三部分。三部分。获获得英得英语导语导游游资资格、大学英格、大学英语语六六级证书级证书或目的地国家或目的地国家语语种种导导游游资资格的格的报报考人考人员员，可免，可免试试英英语语。但必。但必须须提交英提交英语导语导游游资资格格证证原件和大学英原件和大学英语语六六级级证书证书原件及复印件各一份，或目的地国家原件及复印件各一份，或目的地国家语语种种导导游游资资格格证证原件和复印件原件和复印件各一份各一份 o发证发证：考：考试试、考核合格后、考核合格后发发中中华华人民共和国出境人民共和国出境领队证书领队证书12Major types of tourist guidesoTour manager/escort 领队领队/国国际导际导游游员员oNational guide/guide interpreter 全程全程导导游游员员/全程翻全程翻译译、全陪、全陪oInternational receptive tourist guide 国国际际接待接待导导游游oInternational tourist guide 国国际导际导游游oDomestic tourist guide 国内国内导导游游oOverseas travel tourist guide 国国际际游游导导游游oLocal guide 地方地方导导游游员员/地陪地陪oScenic-spot guide 景点景点导导游游员员oDriver-guide 司机司机导导游游员员oAdventure guide 探探险导险导游游员员oHeritage interpreter 历历史史遗遗迹解迹解说员说员oEscort interpreter 陪同解陪同解说员说员oDocent 博物博物馆馆解解说员说员(讲师讲师）oProfessional tour guide 职业职业/专职导专职导游游员员oNon-professional/amateur tour guide/step on 非非职业职业/兼兼职职/临时导临时导游游员员13Tour guide training/education and examinationoApply 申申请请，报报名名oRegister 注册注册oTraining curriculum 培培训课训课程程krikjulmoSubject 科目科目oTeaching material 教材教材oTeaching model 教学模式教学模式oTeaching method 教学方法教学方法oPractice 实习实习，实实践践oABCs of China/World Tourism 导导游基游基础础知知识识中国篇中国篇/世界篇世界篇 oTour-guide Professional Operations 导导游游业务业务知知识识oPolicies and Regulations 政策与法政策与法规规oSkills and Strategies of Speaking 说话说话技巧和策略技巧和策略oInterview/talk 面面试试/面面谈谈oOral test 口口试试oWritten test 笔笔试试oField/on-the-spot speech 实实地景点介地景点介绍绍14Professionalwordso旅行机构词汇o旅游口译词汇o旅游常用成语口译词汇o主要景点口译词汇o湖南十三篇导游词景点词汇15旅行机构旅行机构词汇词汇o旅行社：travelagency报价：quotation包价旅游：packagetour团体旅游：grouptour散客：individualtourist住宿：accommodation膳食：meals交通：transportation游览：sightseeing衣食住行：clothing,meals,accommodation/shelter,transportation16旅游口旅游口译词汇译词汇o点：spot,site,resort,destination旅游景点/名胜景点：touristattraction/destination,scenicspot避暑胜地：summerresort避暑山庄：mountainresort名胜古迹：scenicspotsandhistoricalsites山水风光：landscape亭阁：pavilion楼：mansion,tower台：terrace塔：pagoda,pgdtower殿堂：hall陵墓：tomb,mausoleumm:sli:m,-z-o关：pass石窟：grottogrt17旅游常用成旅游常用成语语口口译词汇译词汇o络绎不绝：anendlessstream美不胜收：toomanybeautifulthingstobeappreciatedatonce闻名遐迩：knownfarandwide墨客骚人：famousmenofletters奇峰异石：picturesquepeaksandrocks奇花异草：exoticflowersandherbs18主要景点口主要景点口译词汇译词汇 o故宫：theImperialPalace紫禁城：theForbiddenCity兵马俑：TerraCottaWarriors/soldiersandhorses长城：theGreatWall居庸关：JuyongguanPass不到长城非好汉：HewhodoesntreachtheGreatWallisnotatrueman.19o世界自然遗产：theWorldNaturalHeritageo出境游outboundtourismo国内游inboundtourismo长江三峡ThreeGorgesontheYangtzeRivero“上有天堂，下有苏杭。”oInheaventhereisparadise，onearthHangzhouandSuzhou20o“三奇”：巧石、奇松、云海othethreewonderfulfeatures：picturesquerocks，legendarypines，andtheseaofcloudso武陵源风景名胜区WulingyuanScenicandHistoricInterestAreao丽江古城OldTownofLijiango龙门石窟LongmenGrottoes21o鱼米之乡alandofmilkandhoneyo郁郁葱葱luxuriantandgreeno一片苍茫的海天景色avastexpanseofseaandskyo蔚为壮观presentasplendidsighto熙熙攘攘hustleandbustle22Introduction about ChinaoChinaisintheeasternpartofAsia,onthewestcoastofthePacificOcean.Chinahasatotallandareaof9.6millionsquarekilometers,nextonlytotheformerSovietUnionandCanada.oChinaslandborderis22,800kilometerslong.ThenationisKorea,Mongolia,Russia,Afghanistan,Pakinstan,India,VietNamandsoon.oTheChinesemainlandisflankedbytheBohai,theHuanghai(YellowSea),andtheEastChinaandSouthChinaSeaintheeastandsouth.Chinassurfaceslopesdownfromwesttoeastinafour-stepstaircase.23oChinasmanymountainsarewellknownthroughouttheworld.MostofChinasriversflowfromwesttoeastintothePacificOcean.Chinahasmanynaturallakes,mostofthemscatteredintheMiddle-LowerYangtzePlainandtheQinghai-TibetPlateau.oMostofChinaissituatedinthetemperatezone.SomepartsofsouthChinaarelocatedintropicalandsubtropicalzoneswhilethenorthernpartisnearthefrigidzone.TheeasterncoastalregionsofChinaarewarmandhumidandhavefourdistinctseasons.Chinahasthegreatestdiversityofwildlifeintheworld.Chinaisrichinmineralresources,withtotalreservesrankingthirdintheworld.24oChinaiscurrentlydividedinto23provinces,5autonomousregionsand4municipalitiesdirectlyundertheCentralGovernment.Chinaisaunited,multi-nationalcountryof56ethnicgroups.Thebasicdemandsoffamilyplanningarelatemarriageandlatechildbirth.Atpresent,familyplanningasastatepolicyissupportedbyavastmajorityofthepeople.25A Welcome Speech26Step 1:Lead-inoQ:Whatisthefirstthingthatatourguideshoulddowhenhe/shemeetsthetourists?oA：awelcomespeech27Step 2:Scene and Tasko1.SceneoSupposeyouarealocalguide.oMr.WhiteisthetourgroupsnationalguidefromCanada.o2.TaskoMakeawelcomespeechaccordingtothescenegiven.28Make a Welcome Speech Wello1)Includethesixitemso2)Speakfluentlyo3)Highlightcharacteristics29En Route to the Hotel Welcome SpeechEn Route to the Hotel Welcome SpeechGoodevening,ladiesandgentlemenWelcometoChina!WelcometoShanghai.Confucius,ourgreatancientphilosopheroncesaid,“Whatagreatjoyitistohavefriendsfromafar!”Today,withsuchgreatjoy,onbehalfoftheChinaYouthTravelService,Idliketoexpressawarmwelcometoallofyou,ourdistinguishedguestsfromtheothersideofthePacific.IalsohopethatduringyourshortstayShanghai,youcannotonlysatisfyyoureyesandstomach,butalsoexperiencetherealChinesecultureandhaveabetterunderstandingoftheChinesepeopleanditsdevelopment.Pleaseallowmetosayafewwordsaboutmyself.MynameisGaoYuan.YoucansimplycallmeGao,whichmeans“tall”inChinese,althoughImnottallatall.Thisisourdriver,Mr.Li,whohasbeendrivingformorethantenyears.Mr.LiandIwillbeatyourdisposal.Wewilldoeverythingpossibletomakeyourvisitapleasantexperience.Ifyouhaveanyproblemsorrequests,pleasedonothesitatetoletusknow.30YouaregoingtostayatShangri-laHotel,aluxurious,five-starhotellocatedrightonthefamousHuangpuRiver.Sinceyouaretostayinourcityfortwodays,youwillbeusingthisvehicleduringyourstayinShanghai.Sopleasetakethetroubletojotdowntheplatenumberforfutureconvenience:8E199.Iwillrepeat:8E199.Gotit?31Knownthroughouttheworldasthe“PearloftheOrient”,Shanghaiisamodernandfast-pacedcity,richinhistoryandculture,whichhasawealthofareasandsitesjustwaitingtobeexplored.Duringthefollowingtwodays,youwillexperiencetheoldpartofthecitybyinvestigatingShanghaisformerConcessionareasandYuyuanGardens.Youwillalsovisitthenewestareaofthecity,Pudong,andtwoofitsmostimpressivestructures:JinmaoTowerandtheOrientalPearlTVTower.Inaddition,tomorroweveningyouwilltakeacruiseontheHuangpuRiverandenjoythebeautifulnightsceneryonbothsides.Isincerelywishyouapleasant,comfortablestayandafantasticholidayhere.IshalldoallIcantomakeeverythingeasyforyou.Thankyouandhaveanenjoyableevening!32The Six Itemso1)Toextendawarmwelcometothetouristo2)Tointroduceyourteamtothemo3)Togiveabriefaccountoftourarrangementso4)Tomakesureyoullbealwaysattheirserviceo5)Totellthemthetimedifferenceo6)Togivebestwishestothem33Helpful SentencesAsking for attentionGoodevening,ladiesandgentleman.MayIhaveyourattentionplease?Ladiesandgentlemen,yourattentionplease?Ladiesandgentlemen,pleaseletmehaveyourattentionforamoment.34Self-introductionImYao,yourlocalguidefromCYTS.First,pleaseallowmetointroducemyself.ImaguidefromChinaInternationalTravelService.MyEnglishnameisJan.ImyourlocalguideinWuhan,andmynameisLiPin.MynameisJanLin,butyoumayjustcallmeJan.35IntroducingapersontoagroupPleaseallowmetointroduceMr.Wang,ourdriveronthistrip.Pleaseletmeintroducemycolleaguefirst.Mr.Wangisourdriver.Hehas15yearsofdrivingunderhisbelt,soyouareinverysafehands.MayIintroducetoyouMr.Li,thegeneralmanagerofourtravelservice?MayIhavethepleasureofintroducingthelocalguidetoyou?ThisisMissWangJiefromShanghaiCITS.36GivingwelcomesWelcometoWuhan,China.Firstletmeexpressawarmwelcometoyou.OnbehalfofChinaTravelServiceandmycolleague,IwarmlywelcomeyoutoChengdu.OnbehalfofChinaInternationalTravelService,ChengduBranch,Iwouldliketoexpressourwarmestwelcometoyouall.OnbehalfofCYTSWuhanBranch,Imverygladtohaveallofyouhere.37Expressing intention to provide good serviceWe are glad to be at your disposal.If you have any problems or requests,please feel free to ask me.If you have questions or requests,please dont hesitate to tell us.We will do everything possible to make your visit a pleasant experience.We will do as much as we can to smooth your way,care for your welfare,and assist you in whatever way we can.I shall do all I can to make everything easy for you.Please dont hesitate to ask at any time if you need my help.I am sure you will have an abundance of things to see and experience during your stay.My job is to smooth your way,care for your welfare,answer your questions,and be your guide and interpreter.During your stay in China,I will try to do my best to warm the cockles of your heart.We are your friends across the sea.What a joy it is when our friends from afar come to visit.Nothing is more delightful than to meet friends from far away.38GivinggoodwishesforapleasantstayIhopeyouwillhaveagoodtimeinGuangzhou.Iwishyouwillhaveagoodtimeinthiscity.Ihopeyouwillenjoyyourstayinourcity.Goodnightandhaveagoodstay!Ihopeyourvisittothiscitywillbeahappyandmemorableexperience.Isincerelywishyouapleasantandcomfortablestayandafantasticholiday.Iamsurethistripwillbeoneofthemostunforgettableexperiencesinyourlife.IknowthatyouwillhaveawonderfulandrewardingexperienceduringyourstayinBeijing.Idohopethatthistripwillbethemostmemorableoneyouveeverhad.39