酒店常用英语口语-前厅英语.doc

酒店常用英语口语：前厅部用语（1） Have you a reservation？您预订过吗？（2） May I have your name and room number？ 您能告诉我您的名字与房间号码吗？（3） Here is your room key. 给您房间钥匙。（4） Please pay at the cashiers desk over there. 请去那边帐台付款。（5） Are these your baggage？ May I take them for you？ 这些是您的行李吗？我来帮您拿，好吗？（6） Im afraid our hotel is fully booked on that date. 对不起，我们饭店那一天的客房全部订满了。（7） Your room is confirmed for that day. We look forward to serving you. 您要的那一日房间已经确认了。我们期待着为您服务。（8） Ill cancel Mr Bells reservation from February 27th for three nights. 我将取消BELL先生从2月27日开始3个晚上的预订。（9） May I reconfirm your departure date？ 我可以再次确认您的离店日期吗？（10） Im sorry， madam. We dont have any vacancy at the moment. 对不起，小姐，我们现在没有空房间。（12） How many pieces of luggage do you have？ 请问您有几件行李？（13） Is there anything valuable or breakable in your bag？ 您包里有贵重或易碎物品吗？（14） You can get your money changed at the cashiers Desk. 您可以去收款处兑换钱。（15） Could you take a message for her， please？ 你能不能为我给她留信口信？（16） Just a moment， please， sir. Ill put you through. 请稍等一下，先生。我马上为您接通。（17） For outside calls， please press 9 first and when you hear the dialing tone， press the number you want. 打外线请先按9，听到声响后再按您所要的号码。（18） How would you like to make payment， sir. 先生，请问您将如何付款？（19） Here is your change and receipt， sir. Ill send a bellman up to get your luggage. 先生，这是您的找钱和收据。我马上叫行李员上去取您的行李。（20） The rate of your room will be paid by your host unit while the others should be at your expense.您的房费将由接待单位支付，而杂费则应由您自己付。（21） How many copies do you need？ 您要复印几份？（22） Can you give me your fax number， sir？请您告诉我您的传真号码好吗？（23） When can I pick it up？ 我什么时间能取？礼宾部 Concierge行李生 Bell man / Bell boy门童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放处 Luggage Depository行李车 Baggage trolley司机 Driver导游 Tour guide电梯 Elevator洗手间 Toilet机场 Airport火车站 Railway station商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service / Limousine service行李寄存 Check baggage叫早服务 Morning call贵重物品 Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走 Straight on常用词汇五星级酒店Five-star hotel前厅部 Front office department总台 Reception / Front desk总机 Operator / Service center商务中心 Business center票务 Ticket service游泳池 Swimming pool西餐厅 Western restaurant中餐厅 Chinese restaurant大堂吧 Lobby lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room停车场 Parking lot总经理 General manager / 经理 Manager大堂副理 Assistant manager AM宾客关系主任 Guest relation officer GRO主管 Director / 领班 Supervisor楼层服务员 Room boy / Room waiter总台接待 Receptionist / 维修人员 Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side Up餐厅服务英语口语竞赛试题(A)I Explanation(10)1,Table service餐桌服务.客人坐在餐桌旁,有服务员为其提供服务的一种服务形式.2,Cuisine:菜系.取自于法语,在英语中用来指某一特定的烹饪体系.如中国菜为Chinese Cuisine. Words 15分餐饮部经理:Food and Beverage Manager,酒精炉Chafing Dish特色烹调Regional Cooking中国白酒Spirit葡萄汽酒Sparkling Wine Translate the fowling sentences into Chinese or English.(一)汉译英25分1,您愿意坐在哪儿Where would you like to sit2,我想要柠檬茶.1 would like tea with a slice of lemon,please.3,我们各付各的Lets go Dutch.4,请问您对用餐还满意吗Is everything all right with your meal5,对不起,女士,您能告诉我您的房号并出示您的房卡吗Excuse me.madam.May l have your room card(二)英译汉10分1,Thank you very much.Have a nice evening.非常感谢,祝您有个愉快的夜晚.2,Im sorry,sir,We do not have a table free now.Would you like to have a drink in the bar We shall call you as soon as possible对不起,先生.我们现在没有空餐桌,请您在酒吧稍等一下,好吗 一有空桌子我们就马上通知您. Answer the following question in English.(20分)中国的八大菜系是什么Shandong Cuisine;Sichuan Cuisine;Guangdong Cuisine;Fujian Cuisine;Jiangsu Cuisine;Zhejiang Cuisine;Hunan cuisine;Anhui Cuisine2,中餐的烹调方法有哪些烘焙bake 煮boil 闷炖braise 炸deep fry 煎fry 炒fry 烟熏smoke清蒸steam 烩stew 烘烤roastV please introduce your Chinese restaurant to your guest.(10分)餐厅服务英语口语竞赛试题(B)I Explanation(10)Banquet-宴会.宴会为多人准备的正式用餐形式.通常伴有致词和一定的仪式.Self-service自助服务.有客人们自己从食品台上取事物的一种餐厅服务. Translate the follwing Words into English(15分)中餐厅Chinese Restaurant 筷子Chopsticks 芹菜Celery鲈鱼Perch 免税商店Duty Free Shop Translate he following sentences into Chinese or English.i汉译英(25分)1,早上好!我能为您做点什么Good morning! What can l do for you2,我想来点清淡些的,你能推荐什麽吗What would you remend I prefer something light.3,我希望没有打扰您.I hope Im not disturbing you.4,(餐厅)供应时间是:早餐7点到9点.Service hours are from7:00a.m.to9:00a.m.for breakfast.5,感谢您让这件事引起我们的注意Thank you for bringing this matter to our attention.西餐厅常用语1. Do you like to go out eating?想不想出去吃呢?有次我问老美出去吃东西怎么说, 他回答说一般出去吃饭, 他们只说 go to eat , go out eating 或是 eat out 而不会说 go to dinner, go for lunch, 也就是不需特地说中餐或是晚餐. 所以后来老美问我刚去哪了, 我应该要说 I just went out eating, 而不会说 I just went to dinner. 小细节多注意, 你的英文会更棒.如果要强调是去吃午餐或晚餐的话, 一般就直接说 lunch 或是 dinner. 例如人家问你, Where did you go? 你就可以答说 lunch.2. There is a Deli over there, do you like it?那里有一家 Deli (餐厅), 你喜不喜欢呢?美国的餐厅可分很多种, Restaurant 是一般的通称, 另外常用到的有 Deli : 供应三明治, 沙拉这种现成的, 不需再经过烹调的餐厅, 例如 SUBWAY 就可以算是 Deli. 另外还有 Grill 也随处可见, 翻译成烤肉餐厅, 多半是提供牛排, 汉堡热食类的食物.Deli 这个字是 delicatessen 的简写, 可是现今在美国一般只会听到 deli 而很少听到 delicatessen 了!3. What do you like to drink?想要喝什么?美国餐厅的习惯, 吃饭时都会点一大杯饮料, 所以侍者一定会先问你 What do you like to drink. 也有人会这么说, Can I get you something to drink?. 一般餐厅都会提供的有 Coke, Diet Coke, Sprite, Iced Tea, 以及 Lemonade 等. 如果什么都不要, 就说 Just water.值得注意的是, 在一般的速食店提到 drink 都是指 soft drink 而言. 但是一般人说到 have a drink 时, 他们多半指的是 alcoholic, 也就是含酒精的饮料. 所以如果有人问你, e on, have a drink with us. 他绝不是要你跟他们一起喝可乐的意思, 而是要你跟他们一起喝酒啦!4. Are you ready to order or just a minute?你们准备好了吗? 还是要再等一会?通常饮料上桌之后, 大伙都还要花点时间研究一下菜单, 如果侍者看你们大概都差不多了, 他就会过来问你们, Are you ready to order or just a minute? 如果是已经准备好要点餐了, 就直接跟她说你想吃什么, 如果大家还要再研究研究, 则可以跟侍者说 Just a minute. 或是 Wait a few more minutes. 请他等一下, 他会说 OK. Ill be back. (好, 那我等下再来.)5. Do you want to separate check?你们要不要分开付帐?比如说二对夫妻出去吃饭, 大家想各自付自己的, 则你们可以主动跟侍者说 We want to separate check. 有时他们也会主动问你, Do you want to separate check? 或是 Do you want separate checks? 这样的话帐单就会有二张. 但有些餐厅 separate check 会多收服务费, 最好先问清楚. 如果是要一起付, 则简单地说, together 或是 one check 就可以了.6. How do you like your steak cooked?你的牛排要几分熟?通常点牛排, 或是在高级一点的餐厅点牛肉汉堡, 服务生都会这样问你, How do you like it cooked? 回答的方式, 全熟是 well done, 七分熟: medium well, 五分熟: medium, 四分熟: medium rare, 三分熟: rare. 老美有时在开玩笑时也用 bloody 来代替 rare 这个字, 听来是不是更传神? 所以如果各位嗜食生牛肉的话, 下次不妨试试 bloody as hell 的点法. 但请注意一下 bloody 这个字在英国英语中有点类似 fxxx 的意思, 所以除非有把握不然不要拿出来乱用.记得有一次我去一家蛮高级的法国餐厅用餐, 结果我跟他要 well-done 的牛排, 结果煮出来的东西跟橡皮一样难吃. 后来老美跟我解释, 你摸摸自己头上的各部位就知道你的牛排等一下煮出来是什么样子, well-done 就是头顶, 硬梆梆的, medium well 就是额头, 稍微有点弹性. medium 是鼻头, 软软的. rare 是下巴最柔软的部份. 我觉得这个分法蛮实用的, 跟各位分享一下. 日 点击数： 1484 【字体：小 大】 【收藏】前厅：1、Have you a reservation?您预定过了吗？2、May I know your name and room number?您能告诉我您的名字与房间号吗？3、Here is your room key给您房间钥匙。4、Please pay at the cashiers desk over there请去那边帐台付款。5、Are these your baggage?这些是您的行李吗？May I take them for you?我来帮您拿好吗？客房部6、Housekeeping May I e in?客房服务员，我可以进来吗？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door请把要洗的东西放在浴室门后的洗衣袋中。8、I hope Im not disturbing you我希望没有打扰您。9、One moment ，madam Ill bring them to you right away 等一会儿，夫人。我马上送来。10、Ill send for an electrician（ doctor）我给您请电工（大夫）。餐饮部：11、Sit down， please Here is the menu请坐，给您菜单，先生。May I take your order， sir?您要点菜吗？12、What would you like to have， coffee or tea?您要喝咖啡还是茶？13、Would you like to have any wine with you dinner?您用餐时要喝点酒吗？14、Service hours are：（餐厅）供应时间是：7：00amto 9：00amfor breakfast早餐7点到9点。11：30amto1： 30pmfor lunch午餐11点半到1点半。6：30pmto 8：30pmfor dinner晚餐6点半到8点半。15、Here is the bill Please sign it这是您的帐单，请签字。酒店销售的不仅仅是客房，还有饮食，更重要的是服务。所以熟练掌握一些常用的销售英语口语，对于提升酒店的水平有很大的帮助！1、What kind of rooms(foods) would you like to have?您需要什么样的房间（吃什么样的菜）？2、Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表。 3、Well give you a 10%(ten percent ) discount.我们给您九折优惠。4、Well offer tour guides plimentary breakfasts.我们给陪同提供免费早餐。5、We accept your terms.我们接受您的条件。6、May I introduce myself?让我介绍我自己。7、May I present you a litter souvenir?请接受我们的一点小纪念品。8、Lets drink to our friendship!为我们的友谊干杯！9、Let me propose a toast to the health of our guests!建议为在座客人的健康干杯！10、Cheers!(Bottoms!)干杯！ 11、How do you like Chinese food?您喜欢中国菜吗？12、What do you think of our service?您对我们的服务有什么意见？eceiving Guests at the Airport机场接待客人常用英语口语对话Guest ( G ): Excuse me, are you the Fortune Hotel airport rep. ?Airport Representative( AR ): Yes, Mr. ?G: Im Robert Hilton from the American Andrew Rice Origin Foundation.AR: My name is Su Hui, Im here to meet you. Wele to Shanghai!G: Glad to meet you.AR: The pleasure is mine. Is this your first visit to China, Mr. Hilton?G: Yes. Its my very first. Im looking forward to seeing your beautiful country.AR: I hope you will have a pleasant stay here.G: Thank you. Im sure I will.AR: Is this all your baggage?G: Yes, its all here.AR: We have a car over there to take you to our hotel.G: Thats fine.AR: Let me help you with that suitcase. Shall we go?G: Yes, thank you for all your trouble.AR: No trouble at all. This way, please.酒店英语欢迎问候用语 1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。2、How do you do?您好！（初次见面）Glad to meet you.很高兴见到您。3、How are you?您好吗？Fine, thanks. And you?很好，谢谢。您好吗？4、Wele to our hotel (restaurant, shop).欢迎到我们宾馆（餐厅、商店）来。5、Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）7、Have a good time!祝您过得愉快！8、*hotel, front desk. Can I help you?*饭店，前厅。您找谁？9、Sorry, Ive dialed the wrong number.对不起，我拨错号了。10、May I speak to your general manager?能和你们总经理说话吗？Speaking.我就是。11、Sorry, he is not in at the moment.对不起，他现在不在。Would you like to leave a message?您要留口信吗？12、Pardon.对不起，请再说一遍，好吗？I beg your pardon.对不起，请再说一遍，好吗？酒店简单英语口语当客人向你说明什么的时候，得体的回答也很重要。下面是一些酒店服务中常用的回答用语。1一般性的回答I see, sir. 我明白了，先生。Certainly, sir.好的，先生。2请对方再等一会儿Just a moment, please. 请稍等。Thank you for waiting. 您久等了，先生。I am very sorry to have kept you waiting. 很抱歉让您久等了。Could you wait a little longer, please? 请您稍候好吗？3要麻烦客人或是拒绝客人的要求时拒绝客人时，不要一口回绝说No.，要委婉一些。I am afraid I cant do that. 不好意思，我恐怕没办法那样做。Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。4道歉如果是自己的错就说I am sorry.如果是公司的错，就说：We are sorry.I am very sorry for the delay. 很抱歉延误了时间。I am very sorry for the inconvenience. 很抱歉造成您的不便。I would like to apologize for the mistake. 为这个错误我深致歉意。5客人对自己说Thank you.时回答You are wele. 不客气。Thank you, sir. 谢谢您，先生。Thank you very much. 非常感谢您。6交给客人某些东西时，可以说Here you are. 您要的东西在这里。Here is your room key. 这是您的房间钥匙。Here it is. 这是您的东西。Useful Expressions1、Would you like to check out?2、Sorry to have kept you waiting, This is your bill please.3、Can I have your name and room number please?4、What kind of credit cards have you god?5、As a hotel policy, We accept the following cried cards.6、Do you need receipt or bill?7、Just a moment please. Ill write out receipt for you.8、Ill send a bellmen up to get your luggage.9、How would you like to pay in cash or by credit card?10、This is your bill, please check it and sign here.11、Here is your change and receipt.12、May I have a print of your card, please?13、Did you take anything from the mini-bar this morning?14、Have you used any hotel services since breakfast?15、Todays exchange rate is 8.19 yuan RMB for one us doller.16、What kind of currency do you want to change.17、How much would you like to change.18、The rates of exchange are on the board there.19、The rate of your room, will be paid by your host.20、Very sorry, As hotel policy , If you want to extend your stay in our hotel, youll have pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, youll have to pay the full day rate.ConversationACashier: Good morning. sir. May I help you?Guest: My name is Mr Bell and I was in room 1111. Id like to check out. Can I have my bill now? C: Certainly. Mr Bell, please wait a momentThank you. Did you have breakfast this morning at the hotel or have you used any hotel services since breakfast? G: Yes, but I paid cash for is also I havent used any services. C: Fine. The total including sevice charge for two days is 844 yuan. Please check it. G: OK. C: Thank you, sir. Would you like to pay in cash or by credit card? G: Credit card. Here you are! C: Thank you. Could you sign here, please? G: Fine. C: Thank you for your ing. Please drop in again. Good-bye.BCashier: Good morning. May I help you?Guest: Im Mr peters in room 806. Im checking out today. But my flight doesnt leave at until 4:30 p.m and I dont want to wait around at the airport all day. Could I keep the room this afternoon? C: Certainly, but as the hotel policy. The check out time is 12:00 at noon. Youll have to pay half of the rate more. If you leave after12:00. G: Never mind, then. Can I just leave my luggage somewhere until 4:00 p.m? C: Certainly, sir. If you speak to the bellman, hell take care of it. G: Thank you. C: Its my pleasure.宾馆洗衣服务英语口语对话114Excuse me. Have you any laundry?对不起，请问有没有要洗的衣服？115The laundry man is here to collect it.洗衣房服务员来这儿收要洗的衣服了。116If you have any, please just leave it in the laundry bag behind the bathroom door.如果您有衣服要洗，请放在浴室门后的洗衣袋里。117Please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back.请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或缝补，还要写明何时需要取衣服。118What if there is any laundry damage?如果你们洗衣时损坏了衣服怎么办？119In such a case, the hotel should certainly pay for it.如果是这样，饭店当然应该赔偿。120Could you send someone up for my laundry, please?请问，你们能派人来收要洗的衣服吗？121A valet will be up in a few minutes.洗熨工马上就到。122Will the color run in the wash?洗衣时会掉色吗？123Well dry-clean the dress.我们将干洗这条裙子。124Well stitch it before washing.我们会在洗之前把衬里缝好。125When can I have my laundry back?我何时能取回洗的衣服呢？126But would you like