商务英语会话.ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,Spoken English for International Business,Episode One:Arrival of the Americans,Comprehension questions:,Section 1,1.Who is Kang Li?Who is,Zhonghua,Yang?,2.Where were they at the beginning of the story?,3.Who were they waiting for?Where were the guest from?,4.Did the hosts know the guests before?,Episode one:Section 2,5.,When did Mr.Bowen arrive?,6.Were the hosts and guests glad to see each other?Why?,7.Why did Mr.Li have to leave earlier?,Episode one:Section 3,8.,What was Mr.Bowens preference for seat?,9.Where was the airport?,10.Why was Mr.Yang amazed?,11.In what kind of hotel were the guest going to stay?,Topic for discussion,1.,If you have guests coming from afar,do you usually go to airport or railway station to meet them?,2.Do you think it is important to meet your guests at the airport or the railway station when they arrive and see them off when they leave?Justify your answer.,Episode Two,Comprehension questions:,Section 1,1.What did Mr.Yang do first after arriving at the hotel?Why?,2.What did Mr.Yang reserve for the guests?,3.What kind of rooms did the guests prefer?What did they actually have?,4.How did the guests and their baggage get to their rooms?,Episode Two:Section Two,5.,How did Mr.Bowen like his room?,6.What did Mr.Yang want to discuss with the guests?,7.How long would the guests stay in China?,8.What would they do for the first two days?Why?,9.What would the Americans do in the afternoon?,10.Who was Mr.Wang?Why was Bowen interested in an interview with him?,Episode Two:Section 3,11.,What would Mr.Dewey do in the afternoon?Why,12.What was planned for the evening?Who would attend?,13.What was the plan for the next day?,14.Why was Mr.Bowen so excited about the tour on the,Tiananmen,Gate?,Episode Two:Section 4,15.,Where would they go next?,16.Would Mr.Bowen go there?Why?,17.What was arranged for the following evening?,18.What would they do from Tuesday on?,19.What did Mr.Yang do after he finished going over the itinerary?,Topic for discussion,1.,Do you usually have an itinerary for your visiting relatives,friends or business acquaintances?If you do,how is the itinerary worked out?What items are usually included in the itinerary?Are itineraries for your business acquaintances different from those for your relative and friends,Episode 3:At the Dinner,Section 1:,1.Where was the dinner?,2.What were the titles of the people attending the dinner?,Episode 3:Section 2,3,.,What kind of drinks did the attendant have to offer?,4.Why was Mr.Bowen surprised?,5.What other changes did Mr.Bowen notice?,6.What did Mr.Li suggest for the use of chopsticks?,7.What did the guest decide to use?Why,Episode 3:Section 3,8.,Why was Mr.Dewey so good at using chopsticks?,9.What did Mr.Li toast to?What was Mr.Bowens toast to?,10.What was,Mapodoufu,?,Episode 3:Section 4,11.,Why was Mr.Lis joy beyond expression?,12.Why was Mr.Bowen a pioneer in the US trade with China?,13.How had the relationship between the companies been since their first contact?,14.What was Mr.Lis belief?,15.What did he toast to?,Episode 3:,Section 5,16.,What was Mr.Bowen told about the Chinese?,17.What was his impression now?,18.What joke did he crack?,19.What was he excited about?,20.What would he like to do?,21.What was his toast to?,Episode 3:Section 6,22.,Why,couldn,t the guest have more food?,23.What was served at the end of dinner?,24.How did the guests enjoy the dinner?,Episode 4:Sightseeing,Section 1:,1.How did Mr.Bowen and Mr.Dewey feel about the,Tiananmen,Gate?,2.Why did the emperors build the gate?,3.What was Mr.Deweys comment?,4.What has the gate witnessed?,5.Why is the gate important to the Chinese?,Episode 4:Section 2,6.,What are the buildings on and around the square?What are they for?,7.What did Mr.Bowen find amazing?,8.Did Mr.Yang agree with Mr.Bowen?Why?,9.How did the guests feel at the end of the gate tour?,Episode 4:Section 3,10.,Where did they go next?,11.Why did Mr.Bowen have to leave?When would he see Mr.Yang again?,12.As what is the former imperial palace better known in the Western countries?Why?,13.How is the palace made up?What are the functions of the different courts?,14.Why are there 9,999 rooms in the palace?,15.How large is the palace?,16.What was the Hall of Supreme Harmony for?,Episode 4:Section 4,17.,How did Mr.Dewey feel about the throne?,18.What were the Hall of Central Harmony and the Hall of Preserving Harmony for?,19.What were the purposes of the imperial examination?,Episode 4:Section 5,20.,How was the marble ramp made?,21.What was unusual about it?,22.How was it moved to Beijing?,What was Mr.Yangs suggestion at the end of the tour?,Episode 5,:The Negotiation,Starts,Section 1,1.How did the Americans enjoy the sightseeing?,2.Did they have any complaints?,3.When they came to the negotiation,did they still suffer from jet-lag Why?,4.What did Mr.Li suggest?,Episode 5:Section 2,5.,What was Mr.Lis hope?,6.What did Mr.Bowens fax of June 2 say?,7.What was Mr.Lis attitude?,8.What was Mr.Lis suggestion for the new contract?,9.Did Mr.Bowen agree?Why?,10.What was Mr.Lis explanation?,11.Was Mr.Bowen convinced?Why?,12.According to Mr.Li,how competitive were,Dafa,blouses in terms of price?,13.What was Mr.Bowens only worry?,Episode 5:Section 3,14.,What did Mr.Bowen suggest next?,15.What was Mr.Lis offer?,16.How did Mr.Bowen respond?,17.How did Mr.Bowen and Mr.Dewey feel about Mr.Lis offer?,18.Why did they feel so?,19.Why did they feel so?,20.What took time to find out,according to Mr.Li?,21.Why did Mr.Bowen send the inquiry to,Dafa,?,Section 3,22.,What would be a competitive price for Mr.Bowen?,23.Why were,Dafa,blouses worth more than Mr.Bowens counter-offer?,24.How did Mr.Li convince Mr.Bowen that,Dafa,blouses were better than the Filipino ones?,Section 4,25.,Why did Mr.Bowen agree to make a concession?,26.How did Mr.Li think of the concession?,27.What would happen,in Mr.Bowens opinion,if the price was raised any further?,28.Did Mr.Li think Mr.Bowen was serious?Why?,29.How did Mr.Bowen counter Mr.Lis argument?,30.What did Li do to show his goodwill?,31.What was Mr.Mr.Bowens response?,32.Who should,according to Mr.Li,make the next move?,33.What kind of situation did Mr.Bowen think he was in?,34.What did Mr.Li propose to break the deadlock?,35.What did they discuss next?,Episode Six:Price and Terms of Payment,Section 1,1.What did Mr.Li suggest for the terms of payment?,2.Why did Mr.Bowen want to make a change?,3.Why would L/C give the best protection to the exporters?,4.Why was the case different with,Willshire,Fashion?,5.Why was Mr.Li reluctant to accept D/A or D/P?,Section 2,6.,How did Mr.Bowen explain his position?,7.Do you agree with Mr.Li that a business firms future is somewhat unpredictable?,8.Why,couldn,t Mr.Bowen go along with Mr.Li?,9.What did he suggest?,10.What did Mr.Li suggest?,Episode Six:Section 3,11.,What news did Mr.Li have for Mr.Bowen in the afternoon?,12.Why did Mr.Li accept Mr.Bowens proposal for terms of payment?,13.What did he hope?,14.What did he suggest they discuss next?,15.What did the two sides differ in when Mr.Li was reviewing their negotiation?,16.Who,according to Mr.Li,should take the next step?,Episode Six:Section 4,17.,How did Mr.Bowen respond?,18.Why did Mr.Li take the risk in terms of payment?,19.What was Mr.Bowens concession?,20.Why did Mr.Li think Mr.Bowen was too pessimistic?,21.Did Mr.Bowen make further concessions?,22.What did Mr.Yang suggest when the negotiation came to a deadlock?,Episode Six:Section 5,23.,What did Mr.Li do during the break?What did he find?,24.What,didn,t he like to see?,25.What did he propose?,26.Did Mr.Bowen accept the proposal at first?,27.Why did he finally accept it?,28.What was the final agreement?,Activities,1.,Work in groups of three.Plan a trip to,Qingdao,.Talk about the transportation,length of stay,accommodation and other related arrangements for the trip.Dont stay on one topic for too long.See who can change and return to the original topics most often and most appropriately.,2.Work in pairs.One of you represents a Chinese company exporting toys,the other an American toy wholesaler.Negotiate an agreement on exporting 20,000 toys cars to the USA.,Role Play,Work in groups of four.Two of you act as Chinese exporters and the other two as Canadian importers.Give each of you an appropriate title.The Canadian want to buy 30,000 pounds of Chinese black tea.Now,negotiate for an agreement on this.Each side should prepare well for the negotiate.You are free in conducting the negotiation,but make sure that all the expressions you use are appropriate.The most important thing is:make the negotiation realistic.,Episode Seven:Delivery and Claim,Section 1,1.How did Mr.Li and Mr.Bowen differ on delivery?,2.Why,couldn,t Mr.Li promise to deliver earlier?,3.Why did Mr.Bowen insist on early delivery?,Why would it take so long to clear the customs?,Episode Seven:,Section 1,1.,How did,Mr,Bowen differ on delivery?,2.,Why,couldn,t,Mr,Li promise to deliver earlier?,3.,Why did,Mr,Bowen insist on early delivery?,4.,Why would it take so long to clear the customs?,Section 2,1.,Why,couldn,t,Mr,Bowen have placed the order earlier?,2.,What were the garments makers competing in?Why?,3.,Why was it difficult for,Mr,Li to deliver earlier?,4.,What did,Mr,Bowen suggest?,5.,What was the date of delivery they mutually agreed upon?,Section 3,1.,How had the relationship between,Dafa,Garments and,Willshire,fashion been in the past years?,2.,Why did,Mr,Bowen insist on the inclusion of a claim clause?,3.,What example did,Mr,Bowen use to support his argument?,4.,According to,Mr,Bowen,what might be the main causes for claims?,Section 4,1.,What kind of problems did,Dafa,Garments have in quality?,2.,What was,Mr,Lis explanation?,3.,Was it satisfactory to,Mr,Bowen?Why?,4.,Did,Mr,Bowen insist on the claim clause so that someday he would invoke it?What was his reason?,5.,What kind defects did,Mr,Bowen list?,Section 5,1.,What was,Mr,Lis way to categorize the defects/,Section 6,2.,What were the penalty rates,Mr,Li proposed?,3.,What was,Mr,Bowens schedule for penalty?,4.,How did,Mr,Li respond to,Mr,Bowens schedule?Why?,Episode Eight,Section 1,1.,What did,Mr,Li and,Mr,Bowen do in the following morning?,2.,How did,Mr,Li fell about the contract?,3.,In,Mr,Bowens opinion,what should be done to further their relationship?,4.,What has changed in the requirement for delivery?,5.,What would happen if clients needs were not satisfied?,6.,What problem did,Mr,Li have in speeding up delivery?,Section 2,1.,Would new machines make a difference?Why?,2.,Why,didn,t,Mr,Li buy newer and better machines?,3.,Could,Mr,Li take out a hard currency loan in China?,Section 3,1.,What was the option which often came to,Mr,Lis mind recently?,2.,Was,Mr,Bowen enthusiastic about the option?Why?,3.,What would be the benefit to,Mr,Bowen if this option worked out?,4.,What did,Mr,Li suggest for the time being?,5.,What would the letter of intent say?,Section 4,1.,When did,Mr,Bowen call,Mr,Li?,2.,What had he done after he returned to the US/,3.,Did,Mr,Bowens colleagues like the idea of compensation trade?,Section 5,1.,What were,Mr,Bowens colleagues concerned about?,2.,Did,Mr,Li understand the implications?,3.,What did,Mr,Bowens colleagues suggest?What was the rationale?,4.,Was,Mr,Li convinced at once?,5.,What was,Mr,Bowens explanation?,6.,What did,Mr,Bowen suggest?,Section 6,1.,What else did,Mr,Bowen suggest?,2.,When,in,Mr,Bowens opinion,should,Mr,Li go to the US?,3.,What did,Mr,Bowen ask,Mr,Li for at end of the telephone conversation?What would be instruct his secretary to do?,Episode Nine,Section 1,1.,Why did,Mr,Bowen call,Mr,Li?,2.,Which flight did,Mr,Li plan to take?,3.,What precaution did,Mr,Li take before their visit?Why?,4.,What else did,Mr,Li ask,Mr,Yang to do?,Section 2,1.,How was Air Chinas Monday flight?,2.,What was United Airlines answer?,Section 3,1.,Which class did,Mr,Yang book?,2.,Why did,Mr,Yang have to pick up the tickets three days in advance?,3.,Why did,Mr,Li ask,Mr,Yang to send fax to,Mr,Bowen?,Section 4,1.,What did,Mr,Li have to show at the check-in desk?,2.,Which seat did,Mr,Li choose?,3.,Could,Mr,Yang carry his handbag on board?Why?,Section 5,1.,Who was David Jackson?Why was he amazed?,2.,What happened during,Mr,Jacksons visit to China?,Episode Ten,Section 1,1.,What are needed,according to the script,to enter the US?,2.,What kind of gift did,Mr,Yang want to bring into the US?,3.,What is not allowed to take into the US?Do you know why?,Section 2,1.,What kind of rooms did,Mr,Dewey reserve for the Chinese?,2.,What was the rate?,3.,Where could the guests have meals?,Section 3,1.,Why,couldn,t,Mr,Bowen come to the airport to meet the Chinese?,2.,How did the Chinese like their rooms?,3.,What was the itinerary proposed by,Mr,Bowen?,Section 4,1.,Whom did,Mr,Li call?,2.,What kind of party would there be at the Chinese Consulate?Who were going to attend?,Section 5,1.,What kind of functions did the mailbox have?,2.,How much was the postage?,3.,How many types of US coins are there?,4.,What was needed to change coins at the change machine?What kind of money did,Mr,Yang have?,Episode Eleven,Section 1,1.,What was agreed on in the letter of intent?,2.,What was further agreed on?,3.,How did the two parties differ in who should finance the compensation trade?Did they finally settle the difference?,Section 2,1.,What led,Mr,Bowen to assume that the compensation would take six months to complete,2.,What was,Mr,Bowen actually worried about?,3.,What was,Mr,Lis suggestion?,4.,Was it acceptable to,Mr,Bowen?Why?,Section 3,1.,Why did,Mr,Bowen insist that they agree on the financial arrangement before they visit the factories?,2.,How much was the upper limit that was finally agreed upon by the two parties?,Section 4,1.,What did they work on next?,2.,What was,Mr,Lis suggestion for the payment,arrngement,?,3.,Was it acceptable to,Mr,Bowen?Why?,4.,What were the advantages and disadvantages of such an arrangement?,5.,What was,Mr,Bowens suggestion for payment arrangement?Was it OK to,Mr,Li?,6.,Whats,Mr,Lis suggestion for terms of payment?,7.,Whats,Mr,Bowens preference?Why?,Section 5,1.,What guarantee did,Mr,Li ask,Mr,Bowen for?Why?,2.,Was,Mr,Bowens response a guarantee to,Mr,Li?Why?,3.,What other reasons did the parties use to support their arguments?,4.,Whats,Mr,Bowens proposal at the end of the meeting?,Episode Twelve,Section 1,1.,What did,Mr,Li and,Mr,Bowen accomplish the day before?,2.,Which factory did they visit first?,3.,How old was the factory?Why did the owner want to sell his machines?,4.,How many machines did,Mr,Moro show to the guests?,5.,How long had they been in use?,6.,According to,Mr,Moro,how were their conditions?,Section 2,1.,How much did,Mr,Moro want to charge for the machines?,2.,How did,Mr,Moro calculate the depreciation?,Section 3,1.,What did they order for lunch?,Section 4,1.,Why was,Mr,Li surprised at Hos Clothing?,2.,How was,Mr,Hos business?Why did the want to sell his machines?,Section 5,1.,What co