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单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。谢谢,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。谢谢,物业服务英语口语基本 训练,目录,一 时间篇,二 数字篇,三,口语,篇,四,疑问,句几个,基本句型,五 对话篇,六 物业篇,第1页,时间篇,.,一 月份英语表示,月份,英语,简写,月份,英语,简写,一月,January,Jan.,七月,July,July,二月,February,Feb.,八月,August,Aug.,三月,March,Mar.,九月,September,Sep.,四月,April,Apr.,十月,October,Oct.,五月,May,May,十一月,November,Nov.,六月,June,June,十二月,December,Dec.,第2页,时间篇,二 星期英文表示,星期,星期一,星期二,星期三,星期四,星期五,星期六,星期日,英文表示,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday,Sunday,缩写,Mon.,Tue.,Wed.,Thu.,Fri.,Sat.,Sun.,第3页,时间篇,三 钟点表示,1.,现在时间是十点钟,Its ten oclock now.,2.,现在时间十点半,Its half past ten.,3.,今天是星期天,Today is Sunday,4.,明天是星期一,Tomorrow will be Monday,5.,昨天是星期五,Yesterday was Saturday,6.,现在是,8,点过几分了,Its a few minutes after eight.,7.,已经六点三十分了,Its already six thirty,第4页,数字篇,一 数字英文表示,1,one,2,two,3,three,4,four,5,five,6,six,7,seven,8,eight,9,nine,10,ten,11,eleven,12,twelve,13,thirteen,14,fourteen,15,fifteen,16,sixteen,17,seventeen,18,eighteen,19,nineteen,20,twenty,30,thirty,40,forty,50,fifty,60,sixty,70,seventy,80,eight,90,ninety,100,one hundred,第5页,数字篇,二 数字序列号表示,第一,1st,first,第二,2nd,second,第三,3rd,third,第四,4th,fourth,第五,5th,fifth,第六,6th,sixth,第七,7th,seventh,第八,8th,eighth,第九,9th,ninth,第十,10th,tenth,第十一,11th,eleventh,第十二,12th,twelfth,第十三,13th,thirteenth,第十四,14th,fourteenth,第十五,15th,fifteenth,第十六,16th,sixteenth,第十七,17th,seventeenth,第十八,18th,eighteenth,第6页,一 口语篇,招 呼,1,、,Good morning,，,sir,（,madam,）,早上好，先生（小姐）,2,、,Good afternoon,，,ladies and gentlemen,下午好，女士们，先生们。,3,、,Good evening,，,miss Price,晚上好，普莱丝小姐。,4,、,How are you today,，,Mr.Brown,？,你今天好吗？布朗先生。,第7页,口语篇,5,、,Im quite well,，,thank you.,我很好，谢谢你。,6,、,Nice to meet you,，,sir.,见到你真高兴，先生。,7,、,Are you Mrs.Best,？,你是贝丝特夫人吗？,第8页,口语篇,9,、,You must be professor Ford.,你一定是福特教授。,10,、,May I know your name,，,sir,（,madam,）？,我能够知道你名字吗？先生（小姐）。,11,、,Heres a letter for you,，,Dr White.,怀特医生，这儿有你一封信。,第9页,口语篇,Expressing welcome,表示欢迎,1,、,Welcome to Dragon Bay,，,miss Henry.,欢迎,您,来到,龙湾,，享利小姐。,2,、,Welcome to our western restaurant.,欢迎来我们西餐厅,3,、,Were glad to have you here.,我们很高兴你来到,这,儿,4,、,Im always at your service,，,sir,（,madam,）。,随时为你效劳，先生（小姐）。,第10页,口语篇,疑问,四种,基本句型,一 表示式,1.May I.2.Could you.3.Would you.4.Shall I.?,只要了解这四种基本句型，就能够处理大部分业务上情况。,第11页,口语篇,疑问,四种,基本句型,二 范例,1,自己要做什么事时，就使用,May I.,May I have your name,please?,请问尊姓大名,May I see your passport,please?,请让我看一下您护照好吗？,May I know your nationality,please?,请问您国籍是什么？,第12页,口语篇,2,麻烦客人时，可使用,Could you.,Could you fill out the form,please?,请您填写这张表格好吗？,Could you write that down,please?,请您写下来好吗？,Could you hold the line,please?,请不要挂电话好吗？,第13页,口语篇,3,问询客人喜好或是做什么时，可使用,Would you.,Would you like tea or coffee?,请问您要品茗还是咖啡？,Would you like to take a taxi?,请问您要搭计程车吗？,Would you mind sitting here?,请问您介意坐在这里吗？,第14页,口语篇,4,征求意见时，可使用,Shall I.,或,Would you like me to do.?,Shall I draw the curtains?,请问需要我把窗帘拉上吗？,Shall I draw you a map?,请问要我为您画一张地图吗？,Would you like me to make the reservation for you?,请问要我为您安排预约吗？,第15页,口语篇,二、招呼语,Good morning.(,用于中午以前,)Good afternoon.(,用于中午至下午六点以前,)Good evening.(,用于下午六点过后,),在这些招呼语后面接句子，比如：,Good afternoon,sir.Welcome to Dragon bay.,下,午好，先生，欢迎光临龙湾别墅。,Good morning,sir.This is the Front Desk.May I help you?,早上好，先生。这里是服务台，请问您需要服务吗？,第16页,口语篇,三、回答,1,普通性回答,I see,sir.,我明白了，先生。,Certainly,sir,.,好，先生。,2,请对方再等一会儿,Just a moment,please,.,请稍等。,Thank you for waiting,.,您久等了，先生。,I am very sorry to have kept you waiting,.,很抱歉让您久等了。,Could you wait a little longer,please,?,您还能等一段时间吗？,第17页,口语篇,3,要麻烦客人或是拒绝客人要求时,拒绝客人时，不要一口拒绝说,“,No,.”,，要委婉一些。,I am afraid I cant do that.,不好意思，我恐怕没方法那样做。,Excuse me,sir.Please let me pass,.,不好意思，先生，麻烦让我过一下。,第18页,口语篇,5,客人对自己说,“Thank you.”,时回答,You are welcome.,不客气。,Thank you,sir.,谢谢您，先生。,Thank you very much.,非常感激您。,第19页,口语篇,7,当客人准备离开时，能够说：,Have a nice day.,祝您有美好一天。,Please enjoy your living,祝您生活愉快。,We hope to see you again soon.,希望很快能再次见到您。,Thank you for staying with us.,谢谢光临。,第20页,口语篇,8,当客人英语难以了解时,面对客人疑问，假如听不懂事，要向客人提出疑问，或是先向对方说,“Just a moment,please.”,然后请求他人帮助。,I beg your pardon?,对不起请再说一遍好吗？,Could you repeat that,please?,请您重复一遍好吗？,Excuse me,sir.Do you mean you lost your room key,？不好意思，先生，您是说您丢了房间钥匙？,第21页,口语篇,企业前台文员惯用电话英语口语,1,接电话时不能够简单地回答,“Hello”,而应报上自己企业或所属单位名称。比如：,“Hello,this is Information Desk,，,The Dragon Bay Property Management”,您好，这里是龙湾物业企业问询处。,“Information Desk speaking.May I help you?”,问询处，请问您要服务吗,?,第22页,口语篇,2.,打错电话,I am afraid you have the wrong number.,不好意思，您打错电话了。,This is the front desk,，,the dragon bay service,2234-1156.,这里是龙湾别墅服务中心前台，电话是,2234-1156,。,第23页,口语篇,3.,工作人员不在时,I am afraid Mr.Hao is on another line.Could you hold the line,please?,不好意思，郝先生正在讲电话。请您在线上稍侯好吗？,Ill tell him to call you back when he returns.,他回来时，我会请他回电。,May I have your name and phone number,please?,请告诉我您大名和电话好吗？,第24页,口语篇,4,约时间见面,1.Would it be possible to see Mr.Scott sometime this week?,请问这星期能否跟史考特先生见个面？,2.Id like to meet you the day after tomorrow.,我想在后天造访你。,3.Id like to talk to you about the new product.,我想要和你谈谈新产品。,4.Id like to make an appointment with Mr.Scott.,我想要跟史考特先生约个时间见面。,*,第25页,口语篇,5.,当会话结束时,Thank you for calling.,感激您来电。,You are welcome,sir.,先生，不客气。,We look forward to hearing from you.,我们静候您佳音。,第26页,对话篇,Lesson 1,要找人不在,a:Hello,This is carol.May I speak to Miss Chen?b:Yes,one moment please.Ill get her for you.a:Thank you.b:Im sorry,shes not at her room right now.a:Oh,Ill call her again.,第27页,对话篇,翻译,a:,喂，我是卡罗，能够请陈小姐听电话吗？,b:,好，请等一下，我为你转接。,a:,谢谢。,b:,对不起，她现在不在。,a:,那我在打给她。,1.hello,等于是汉字,喂,，随时随地可用。,2.,打电话先行自我介绍是一个礼貌。电话中最惯用,This is.,形态而不是,Here is.,或,I am.,这是打电话需要注意。,3.May I speak to.,也能够换成是,Can I speak to.,请,.,听电话。,第28页,对话篇,Lesson 2,有急事时表示方法,1.Its urgent.Could I have her,mobilephone number?,2.Could you tell me where I can reach her?,3.This is an emergency.I need to get in contact with him right now.,第29页,对话篇,翻译：,1.,我有急事，可不能够告诉我她手机号码？,2.,能不能告诉我在哪里能够找到她？,3.,我有急事，需要马上跟他联络。,第30页,对话篇,购置房屋对话,A.Im planning to buy a villa.,B.Well,We have different styles of villas,for example,the Classic style,Roman style or the traditional Chinese style.Which style do you like best?,A.I prefer the Roman style.What is the size of it?,B.Its about three hundred and twenty square meters.,第31页,对话篇,购置房屋对话,A.Any smaller ones?,B.Yeah,We also have some about two hundred and eighty square meters.,A.Thats good!May I have a look?,B.Of course.Let me show you.This way,please!,第32页,对话篇,业主求援,（一）,Good afternoon Madam.May I help you?,下午好，太太，我能够帮你吗,Yeah Im sorry to tell that Ive left my key in my house.And I couldnt get in my own house.,噢，很抱歉告诉你，我把钥匙落在房间里了，我进不了房间。,Couldnt your family members have another key?,你家人没有另外钥匙吗,?,第33页,对话篇,Yes,my husband has one,but he has been out on business in Guangzhou.He couldnt be back until next Tuesday.And the most emergent thing is that Im cooking soup on the gas stove.Im feared of bringing about a fire disaster.,有，我丈夫有一片，但他现在出差到广州去了，到下星期二才回来，最紧,要,是煤气灶上正在煲汤，我担心带来火灾。,第34页,对话篇,Calm down,please!In this case,please fill in this form with your name.the room No.,the building number and the content of your problem.,请冷静，这么，请把你房号，楼号和问题内容填写入此表单。,第35页,对话篇,Okay,(a moment later)Here you are.,好，（一会儿）给你,Now,Ill contact the secure guard and an engineer to come to your house.Please wait at your door step.,好了，我将给保安员和工程人员前往您房间，请在门前等我们。,Please come as soon as possible,请尽快,赶来,第36页,对话篇,业主请求帮助,(,二,),Good afternoon,madam.Whats the matter with you?,下午好,女士。你怎么回事,?,I come here to complain the bad smell made by the neighbors downstairs.Im almost driven mad.,我来这里是埋怨楼下邻居制造很糟糕气味。我几乎逼得发疯。,Im sorry to hear that.Calm down,please,And tell me how they could make that?,听到这个消息我极难过。请冷静下来,请告诉我他们是怎样制造吗,?,第37页,对话篇,业主请求帮助,(,二,),Theyve changed the apartments into a restaurant and enlarged the kitchen with no chimney.All the smell into my rooms through the windows.We could smell it even if we close the windows.,他们已经,把,公寓,改成,餐厅,，,厨房,扩大,无烟,道,全部气味经过窗户进入我房间。即使我们把窗户关上也能够闻得到。,第38页,对话篇,业主请求帮助,(,二,),Thats too bad.But dont worry.Well make an investigation on this matter.,那太糟了。不过别担心我们会调查此事,Okay,I want to see a quick end to this problem.,好吧,我想看到,快速结束,这个问题,That will be fine,Thanks!,太好了,谢谢,!,第39页,企业介绍,Manager,would you please tell me how many staff members there are in the company,经理，请告诉我，我们企业有多少员工,Trere are fifty-six staff members all together,.,总共六十个员工,What are they?,这几个部门是什么,They are reception department,accounting department,engineering department,security department,personnel department and sanitary department.,他们是接待部，财务部，工程部，安全部，人士部和保洁部,第40页,物业篇,Lesson 1,通知企业名并自我介绍,1 Dragon Bay Property Management Personnel Department,龙湾物业人事部,2 Good morning!the Dragon Bay Property Management.may I help you?,早上好，龙湾别墅物业企业，我能够帮您吗？,3 Personnel Department.This is Carol speaking.,人事部，我是卡洛。,第41页,物业篇,Lesson 1,企业介绍,Manager,would you please tell me how many staff members there are in the company,经理，请告诉我，我们企业有多少员工,There are fifty-six staff members all together,.,总共六十个员工,第42页,物业篇,Lesson 2,企业介绍,And how many departments are there in our company?,企业有多少个部门,B.It divided into six departments,.,它分成六个部门,第43页,物业篇,Lesson 2,企业介绍,What are they?,这几个部门是什么,They are reception department,accounting department,engineering department,security department,personnel department and sanitary department.,他们是接待部，财务部，工程部，安全部，人士部和保洁部,第44页,物业篇,Lesson 3,房间设备有问题,1.There is no water.,没有水。,2.The toilet doesnt flush properly.,马桶冲不下去了。,3.The TV doesnt work.,电视机不能看。,表示,坏了，能够用：,something is wrong with,或,be not working.,4.Something is wrong with my gas stove.,我煤气灶有问题。,第45页,
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