饭店英语教案.docx

编号：
教 案
第 1 次课 2 学时
授课形式
Teach, Listen & Role-play
授课时间
August 29th, 2011
课目、课题
Self-Introduction and the Introduction of this Course

教学目的和要求
1. Study the language for introducing yourselves and getting to know people;

2. Master the given expressions and related expressions;

3. Do the listening exercises.
重点
难点
Expressions: Which department are you in What’s your major
Where do you come from My major is…
I’m glad to meet you! How do you do
It’s a pleasure to meet you.
教学进程
（含课堂教学内容、教学方法、协助手段、师生互动、时间安排、板书设计）

I. Lead-in Questions (10’)
1. When do people introduce themselves

2. How do people get to know each other

II. Introducing Yourselves.(35’)
1. Listen to the tape and fill in the blanks.

2. Invite some students to act out.

III. the Introduction of this Course (15’)
1. the characteristics of this course.

2. How to learn it well.

3. How to teach this course.

IV. Listening Practice (30’)
1. Listen to people speaking and decide what they are talking about.
2. Listen to the following questions and choose the appropriate answers.
3. Listen to the following short dialogues and choose the appropriate answers.
4. Listen to the following talk and fill in the blanks with the missing words.
作业布置
Preview the new words of Room Reservations and read the text to get ready for the lectures.
主要
参考资料

21st Century Practical Situational Hotel English
课后自我
总结分析

The teacher should help the students understand importance of the Front Office and its function in operation of a hotel. The students should understand the roles they’ll play in the following classes, so that they can learn the subject with aims.

注：板书设计可在教学进程中干脆用横线、浪线等标示出。

编号：
教 案
第2次课 2 学时
授课形式
Q & A; Discussion;
Task-driven method
授课时间
October 1st, 2011
课目、课题
Chapter 1 An overview of hospitality industry
教学目的和要求
At the end of this chapter, students should be able to:
1. Memorize the specialized terms and expressions
2. List types of hotel
3. State departments in a hotel
4. Develop a sense of work ethics
重点
难点
Memorize the specialized terms and expressions
Develop a sense of work ethics
教学进程
（含课堂教学内容、教学方法、协助手段、师生互动、时间安排、板书设计）

Introduction
What is a hotel
• Why people need hotels
• Can you list some hotel types
• What are the advantages and disadvantages of working in a hotel
• Can you tell about the departments in a hotel
•
Case study (Shangri-la Hotel)

Hotel vocabulary

Hotel departments
Hotel staff
Hotel staff —Management
Hotel staff —Front Office
Hotel staff —Sales
Hotel staff —Housekeeping
Hotel staff —Maintenance

Practice—Hotel job
• Group Discussion:

Tell the advantages and disadvantages of working in a hotel
Which department would you like to start your career in

ü Hotel job

ü
• Homework
Write an essay about your future job and get ready for sharing with your classmates

作业布置
• Write an essay about your future job and get ready for sharing with your classmates
主要
参考资料

21st Century Practical Situational Hotel English
Wu Yun & Shao Hua
Xue Lin Press
课后自我
总结分析

The fist chapter is an overview of the hospitality industry. The material in this chapter is rather professional and a little difficult for the students who just came back from the long summer holiday. Anyhow, the students have basically mastered the content of this chapter.

注：板书设计可在教学进程中干脆用横线、浪线等标示出。

编号：
教 案
第3次课 2 学时
授课形式
Q & A; Discussion;
Task-driven method
授课时间

课目、课题
Chapter 2
Lesson Two Room Reservation

教学目的和要求
At the end of this chapter, students should be able to:
1. Memorize the specialized terms and expressions
2. List the detailed information for room reservation
3. State the professional routines for room reservation
4. Make a room reservation
5. Decline a room reservation
重点
难点
Memorize the specialized terms and expressions
Make a room reservation

教学进程
（含课堂教学内容、教学方法、协助手段、师生互动、时间安排、板书设计）

Introduction
What is a hotel
Why people need hotels
Can you list some hotel types
What are the advantages and disadvantages of working in a hotel
Can you tell about the departments in a hotel
Case study (Shangri-la Hotel)
IntroductionWhat is room reservation
Why people need to reserve room in advance
Can you list some room types in a hotel
What information does the reservation clerk need when taking guest reservations
Vocabulary
Language points
Useful expressions
Practice
Let the students work in pairs: One of them does the reservation clerk and the other one does the guest.
Professional routines
Greet the guest politely
Ask when the guest needs the room and for how many people
Check the vacancies and decide whether to accept or decline the reservation.
Explain the room type and room rate.
Grab the further information from the guest, like the name, initial, arriving time, departure time, flight number and so on.
Confirm the reservation.
Thanks for calling and give the best wishes to guests.
Homework
Book a deluxe suite in Shangri-La Hotel for Miss Yang (the English teacher) from Sept. 1 to 4.
作业布置
• Book a deluxe suite in Shangri-La Hotel for Miss Yang (the English teacher) from Sept. 1 to 4.
主要
参考资料

21st Century Practical Situational Hotel English
Wu Yun & Shao Hua
Xue Lin Press
课后自我
总结分析

In this lecture, the students began to touch the professional working language. They felt it rather easy to understand but how to use it in practice is more important to them. The teacher should ask the students to practice more.

注：板书设计可在教学进程中干脆用横线、浪线等标示出。

编号：
教 案
第 4 次课 2 学时
授课形式
Teach, Listen & Role-play
授课时间

课目、课题
Part Ⅰ-Unit One
Room Reservations
教学目的和要求
1. Study the new words and expressions of Unit One;
2. Acquaint with the background information of Unit One.
3. Study Unit One and act it out.
重点
难点
1. Vocabulary;
2. Phrases & Structures;
3. Role-play
教学进程
（含课堂教学内容、教学方法、协助手段、师生互动、时间安排、板书设计）

I. Greetings and introduction (5’)

II. Study the new words (30’)
1. Ask students to read the new words, and after listening to their reading, correct their wrong pronunciation.
2. Explain the usage of some words by examples.

III. Introduce some background information (15’)
1. the related working situations.
2. the working process
3. Attentions

IV. Explain the texts and let the students to act them out (40’)
1. A long distance call reservation

2. A group reservation
3. A face-to-face reservation
作业布置
Learn the STRUCTURE STUDY part.
Be familiar with the expressions in the FUNCTION STUDY part.
主要
参考资料

21st Century Practical Situational Hotel English
课后自我
总结分析

The students could finish the exercises. But if they preview the text, it would be better for them to finish them easily. After class, they should spend more time practicing dialogues.

注：板书设计可在教学进程中干脆用横线、浪线等标示出。
编号：
教 案
第5次课 2 学时
授课形式
Teach, Listen & Role-play
授课时间

课目、课题
Unit Two
At the Reception Desk
教学目的和要求
1. Study the new words and expressions of Unit Two;
2. Acquaint with the background information of Unit Two.
3. Study Unit Two and act it out.
重点
难点
1. Master the new words and the related expressions;
2. Apply them to oral practice;
3. Be familiar with the involved working process.
教学进程
（含课堂教学内容、教学方法、协助手段、师生互动、时间安排、板书设计）

Ⅰ. Greetings and introduction (5’)

Ⅱ. Study the new words (25’)
2. Ask students to read the new words, and after listening to their reading, correct their wrong pronunciation.
3. Explain the usage of some words by examples.

Ⅲ. Introduce some background information (15’)
4. the related working situations.
5. the working process
6. Attentions

Ⅳ. Explain the texts and let the students to act them out (40’)
1. Registration
Scene: A car pulls up in front of Huatian Hotel and a bellman goes forward to meet the guests, opening the door of the car for them.

2. Receiving a Walk-in Guest
Scene: A gentleman steps in, trying to find a room for the night.
Ⅴ. Comment (5’)
Making comments on the students’ performance and give correspondend suggestions.
作业布置
To preview the Scene 3
主要
参考资料

21st Century Practical Situational Hotel English
课后自我
总结分析

The students can use expressions to play the role. They should set up more scenes to make dialogues and put the sentences into use.

注：板书设计可在教学进程中干脆用横线、浪线等标示出。
编号：
教 案
第 次课 2 学时
授课形式
课堂讲授
授课时间

课目、课题
Unit 3
教学目的和要求
Finish the exercises of Unit 2 and learn “The Bellman”.
重点
难点
Understanding of hotel services.
教学进程
（含课堂教学内容、教学方法、协助手段、师生互动、时间安排、板书设计）

1. Review the text:
Finish some exercises
2. Learn the new text..
1) Scene 1: Introducing hotel services
2) Scene 2: Slow delivery of baggage
3) Scene 3: Ticket-booking services

3. Read the 3 dialogues again and answer some questions
4. Role play: The bellman carries the baggage and show the guests up to the room.
5. Read and recite the expressions
作业布置
Translate the useful expressions and memorize them.
主要
参考资料

《饭店管理英语》， 《旅游英语》
课后自我
总结分析

The students could understand the text well if they preview and review what they’ve learned. As far as the dialogues are concerning, they should spend more time practicing them both in class and after class.
注：板书设计可在教学进程中干脆用横线、浪线等标示出。
编号：
教 案
第 次课 2 学时
授课形式
课堂讲授
授课时间

课目、课题
Unit 4
教学目的和要求
Finish the exercises of Unit 3 and learn “At the Information Desk”.
重点
难点
How to explain service of a hotel to the guests.
教学进程
（含课堂教学内容、教学方法、协助手段、师生互动、时间安排、板书设计）

Review the text:
Finish some exercises
Learn the new text.
Scene 1: Mail service
Scene 2: Introducing some scenic spots
Scene 3: Showing the way

Read the 3 dialogues again and answer some questions
Role play: The bellman carries the baggage and show the guests up to the room, telling the guest where the barber is.
Read and recite the expressions
作业布置
Translate the useful expressions and memorize them.
主要
参考资料

《饭店管理英语》， 《旅游英语》
课后自我
总结分析

The students are able to write the dictation, only if they learn the new words. So it’s essential for them to learn and expand vocabulary.

注：板书设计可在教学进程中干脆用横线、浪线等标示出。
编号：
教 案
第 次课 2 学时
授课形式
课堂讲授
授课时间

课目、课题
Unit 5
教学目的和要求
Finish the exercises of Unit 4 and learn “The Cashier”.
重点
难点
Cashier plays an important role in the Front Office.
教学进程
（含课堂教学内容、教学方法、协助手段、师生互动、时间安排、板书设计）

Review the text:
Finish some exercises of Unit 4: How to direct the way.
Learn the new text.
Scene 1: Foreign currency exchange
Scene 2: Checking out
Scene 3: Mis-calculation
Some words to notice:

Read the 3 dialogues again and answer some questions
Role play: The guest found he should pay more than he calculated and refused. The cashier should deal properly with it.
Fill in the prepositions.
作业布置
Translate the useful expressions and memorize them.
主要
参考资料

《饭店管理英语》， 《旅游英语》
课后自我
总结分析

If the text is not hard, the students should learn by themselves. Teachers play a role as a listener and advisor.
注：板书设计可在教学进程中干脆用横线、浪线等标示出。
编号：
教 案
第 次课 2 学时
授课形式
课堂讲授
授课时间

课目、课题
Unit 6
教学目的和要求
Finish the exercises of Unit 5 and learn “Settling Guests’ Complaints”.
重点
难点
Settling complaints needs skills. The students have no experience of that.
教学进程
（含课堂教学内容、教学方法、协助手段、师生互动、时间安排、板书设计）

Review the former unit:
Finish some exercises.
Learn the new text.
Scene 1: Changing a room
Scene 2: At the Lost and found Desk
Scene 3: Charging more
Some words to notice:

Read the 3 dialogues again and answer some questions
Role play: Help the guest to find his wallet, who is very impatient and worried..
Fill in the prepositions.
作业布置
Translate the sentences.
主要
参考资料

《饭店管理英语》， 《旅游英语》
课后自我
总结分析

The students could write sentences correctly after they’ve practiced a lot.
注：板书设计可在教学进程中干脆用横线、浪线等标示出。
编号：
教 案
第 次课 2 学时
授课形式
课堂讲授
授课时间

课目、课题
Unit 7
教学目的和要求
Finish the exercises of Unit 6 and learn how to work in the Business Center and the General Switchboard.
重点
难点
How to deal with different situations in the Business Center.
教学进程
（含课堂教学内容、教学方法、协助手段、师生互动、时间安排、板书设计）

Review the former unit:
Finish some exercises.
Learn the new text.
Scene 1: introducing the services of the Business Center
Role- play: To deal with the guest’s requirement
Scene 2: About the fax services
Scene 3: Dealing with the telephone problem
Some words to notice:

Read the 3 dialogues again and answer some questions
Role play: Help the guest to send a fax to New York
Finish the multiple choice.
作业布置
Translate the sentences.
主要
参考资料

《饭店管理英语》， 《旅游英语》
课后自我
总结分析

For some students who had experience with Business Center, the text is easier to understand. But for most of them they don’t have opportunities. Role playing helps them a lot to understand the text.
注：板书设计可在教学进程中干脆用横线、浪线等标示出。

编号：
教 案
第 次课 2 学时
授课形式
课堂讲授
授课时间

课目、课题
Review
教学目的和要求
Finish the exercises of Unit 7 and review the whole part.
重点
难点
How to deal with different situations in the Front Office.
教学进程
（含课堂教学内容、教学方法、协助手段、师生互动、时间安排、板书设计）

Review the former unit:
Finish some exercises.
Job description of the Front Office
Role play :
How to serve at the Cashier’s Desk
Offer help to the guest, introducing facilities of the hotel
Some words to notice:

a) Finish the multiple choice.
作业布置
Translate the sentences.
主要
参考资料

《饭店管理英语》， 《旅游英语》
课后自我
总结分析

The students’ listening ability is not good. For some students, they can’t write down simple words. After a period of practicing oral expression, they’ve made progress in speaking.
注：板书设计可在教学进程中干脆用横线、浪线等标示出。
编号：
教 案
第 次课 2 学时
授课形式
课堂讲授
授课时间

课目、课题
Part 2 & Unit 1
教学目的和要求
The students should understand what kind of role the Housekeeping Dpt. plays.
重点
难点
The understanding of the text is a bit difficult.
教学进程
（含课堂教学内容、教学方法、协助手段、师生互动、时间安排、板书设计）

1. Learn the vocabulary.
2. Ask the students to preview the manager’s remarks.
3. Explain the text:
1) Explain the difficult points.
2) Read the text fluently.
4. Answer some questions .
1) What are the duties of the Housekeeping Dpt. staff
2) What are the further requirements they should fulfill

3) How to bear in mind selling the services of the