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,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,2017-2-28,#,Business English:Viewing,Listening&Speaking,1/21,Learning,Objectives,After completing this course,students is expected:,To expand business knowledge,To acquire business communication skills,To improve listening ability,2/21,Arrangements,体验商务英语视听说教程,1,高等教育出版社,10,units,3,hours each,Business vocabulary,Doing business,Focus,Social skills,Video clips,Extra activities,After-class:,Listening task,Oral task,3/21,Accomplishment Evaluation,Classroom attendance,Classroom performance,etc,.,。,Listening assignment 15,Oral assignment 15%,F,inal exam，,60,4/21,Business,money,customers,?,?,?,Unit 1 Connections,5/21,Describe your future work.,Business vocabulary,Im a businessman.I am anything I need to be at anytime.Tell me,what exactly are you?,-Big Night,What is the main focus of your future work?,What kind of organization do you want to work for?,6/21,Phone phrases:,Answering the phone,Asking to speak to sb.,If,the person is not available,Asking sb.to wait,Asking for the other persons name,Saying that youll phone again later,7/21,Phrasal verbs:,Answering the phone,get through,put through,cut off,hang up,hold on,a.to connect,b.to be connected,c.to disconnect,d.to wait,e.to put down the receiver,8/21,Problems:,Answering the phone,Conversations,Problems,Questions,1,2,3,4,5,Hes on another line.,Can I hold?,She speaks too quickly.,Hes not available.,Could you speak more slowly?,Can I leave a message?,He cant hear him.,Its a bad line.,Can you speak up?,Can you call back?,Its the wrong number.,Hes left the company.,He doesnt know the name of the new man.,Would you like to speak to the new man?,Can you spell that for me?,9/21,Think of other problems in a telephone conversation and act it out.,Answering the phone,10/21,Extra activities:,Answering the phone,Message Form,Name,Company,Urgent,Can wait,Tel.No.,Mr.Mead,Digital Electronics,01865 502316,ext 99,11/21,Extra activities:,Answering the phone,Message Form,Name,Company,Urgent,Can wait,Tel.No.,Linda Burne,SCI International,0181 442 5655,ext 39,12/21,Phone messages,Message 1,Company:John Muir 1)_,Caller:Kyle,Content:new,marketing manager is 2)_ but unfriendly,Ten 3)_ workers and two salesmen are needed.,Need them next 4)_.,Salesmen requirements:5)_,PS:6)_ for overtime.,Mechanics,competent,temporary,Monday,Out going personality&convincing knowledge in vehicles&good at number crunching,Double paid,13/21,Phone messages,Message 2,From:Alyson in Head Office,Time:10am,Call about:1)_,Five sections are indispensible,The financial 2)_ should cover revenue,3)_ and earnings per share data.,The letters to shareholders:4)_ will be sent by email.,The report needs 5)_ by attorneys and accountants.,Report writing,summary,net income,CEOs formal statement,reviewing,14/21,How to Practice Good Phone and E-mail Etiquette at Work,15/21,Introduction,Listen to two alternative versions of a similar situation involving two men called Buxton and Roberts.Which one of the four sentences describes the first conversation and which one describes the second conversation?,16/21,Introduction,Addressing,17/21,Culture and communication,Report on cultural differences in communication.,18/21,Video clip,unit 1(P.104),Connections,Why does Mr.Trump ask the job interviewees to build tents after their self-introduction?,Who has earned leadership through working on the tents?,When Mr.Trump asked whether building the tent was hard to say,Kristine said,“There are too many chefs in the kitchen.”What does she mean?,Did Martin have a good connection with others while working on the job?,How does Martin think his last choice of the team makes him feel?,People,How,many,attorneys,salespersons,working in real estate,owners of companies,self-conscious,tense,self-confidence,flush,panic,4,3,3,3,19/21,Video clip,unit 1(P.104),True or false.,There are four of them who are owners of their own companies and one is part-owner of a company among the group.,Martin is the senior assistant city attorney of Atlanta.,James Sun is from University of Washington with a finance major.,Heidis first choice of the team members is Aimee.,Theyve got to know each other well through working on the job.,F,T,F,F,T,Connections,20/21,Video clip,unit 1(P.104),If you were the boss someday,what would you like to do to deal with the relations between the boss and employees?,Connections,21/21,
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