Chief-Health-Advisor-首席健康顾问工作职责与职位要求.docx

Chief Health Advisor 首席健康顾问工作职责与职位要求

职位描述：
OVERALL PURPOSE OF THE JOB
• As the leader of Healthline services, manage Healthline team to ensurefulfillment of all responsibilities of Healthline services and beaccountable to achieve business and service quality target.
• In charge of Healthline and other wellness product development,optimization and promotion.
• Liaising with internal functions, support operation and businessdevelopment of Healthline and other wellness related products.
• Other health and wellness related work as directed.
OVERVIEW
Our mission is to deliver exceptional health and wellness managementservice with each customer interaction.
SPECIFIC RESPONSIBILITIES
Management of Healthline team
• As the team leader and manager, in charge of daily rotationarrangement, objective setting, performance assessment, team-buildingand coaching team members.
• Take overall accountability of Healthline service quality and reportto related management team.
• Take the overall accountability to lead Healthline team reach businesstarget
Liaison with internal functions
• Be responsible for internal communication, support and cooperationwith Sales and Marketing, operation, customer services, and medical teamfor Healthline and other wellness service related issues.
Define and develop wellness product
• According to market demand and client’s needs, lead the team todefine, develop and deliver new wellness products and associatedsupporting SOPs, documents and technical requirement.
Support wellness product promotion activity
• Liaise with Sales and Marketing team, support wellness productpromotion activity including attending client meeting, deliveringwellness education lectures and organizing promotion activities etc.
Support sourcing and relationship maintenance of third party wellnessservice providers
• Liaise with Global Assistance Network team and Partner Developmentteam, lead team to support Healthline and other wellness serviceprovider sourcing, network establishment, and relationship maintenance.
Provide training to wellness doctor and CSE
• Be accountable for defining and delivering Healthline and otherwellness product job related training and introduction materials.
Development and Promotion of Intl.SOS and Aspire Lifestyle Services
• To participate, under the direction Healthline Program Manager andChina Medical Director, in consultation with the Business Manager,Partnership Development Manager, social and professional activities toassist in marketing or general management objectives.
• To assist in explaining Aspire Lifestyle as well as Intl. SOS scope ofservice to prospective and existing clients upon request from theMarketing Department
• Under the direction of functional manager, participate and lead newHealthline product development and delivery work
JOB PROFILE
Required Competencies
• Taking initiative and responsibility for all case related and othertasks, both at individual- and group level.
• Continuous learning attitude.
• Integrity.
• Leadership.
• Ability to work well within a team structure.
• Customer service spirit with care and empathy.
• Brave to take responsibility and accountability.
• Be able to handle complaints and conflicts.
• Must be able to use computer system to enter and maintain call notes.
REQUIRED WORK EXPERIENCE / KNOWLEDGE
• At least 3 years formal clinical practice experience in a 3A hospital,or 5+ years clinical practice in a 2A above hospital
• At least 2 years of experience in leader role, or as projectmanager/leader for more than 2 completed projects in health or wellnessfield
REQUIRED QUALIFICATIONS:
• Master Degree or above, graduated from recognizable medical university
• Hold valid Chinese clinical doctor qualification and practice license
TRAVEL REQUIREMENTS:
• Occasion Travel as required by organizational, operational or businessneeds.
REQUIRED LANGUAGES:
• Fluent English and Mandarin in Listening, Speaking, Reading andWriting.