参考学习-生产型外贸企业的公司介绍.doc

整个营销体系的优化
OEM Digital Photo Frame

FORWARD supports our OEM customers with a range of services designed specifically for OEM digital photo frame. These services include consulting, manufacturing, branding, technical support, and product repair.

Consulting
FORWARD offers pre-sales consulting that includes the technical analysis of your product objectives. Each consultation provides recommendations on how to apply FORWARD products and technologies to achieve your goals. FORWARD engineers have helped many companies accelerate their product development, and deliver competitive products to market. This process begins with a consultation by an FORWARD OEM Product Manager.
Manufacturing
FORWARD supplies complete manufacturing solutions for a wide range of computer products. We can provide manufactured components that are assembled at your facilities, or you can outsource assembly and testing and have FORWARD manufacture a complete ready-to-ship product.
Branding
Branding includes screen printing on product front panels and shipping boxes, relabeling technical documentation, and other customisations that make your product uniquely yours. Branding is very important because customers need an easy way to distinguish your products from the products offered by other manufacturers. FORWARD offers product branding as a part of its standard manufacturing services.
Technical Support
FORWARD offers technical support to developers who would require assistance with their technical issues. In some cases, OEM digital frame support provides help for developers who need assistance troubleshooting problems with their development efforts. In other cases, technical support means next tier support for your technical support team. Either way, the FORWARD support team will show you why we are rated "best in the industry" by customers.
Product Repair
FORWARD provides warranty repair services under the terms of the associated product warranty. Repair services are also available for non-warranty repairs with standard costs for parts and labour. FORWARD provides warranty and non-warranty repair services for components, as well as complete systems.

Quality Management

We strive to take great care over the product quality. There are several ways that we achieve high standards throughout our quality control and staff training:
Quality Certifications
Exportise strives for continuously upgrading in our quality management & manufacturing facilities. We have been receiving ISO9001:2000, investing various testing equipments and constantly reviewing our production flow in order to stabilising & enhancing the goods quality.
Certificate Standard:ISO 9001:2000 (certified 2007)
Quality Control Flow Chart
Quality control (QC) is a procedure of procedures intended to ensure that a manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of our customer

Staff Training
All our factory operators will be provided an intensive training, the supervisor will assign the appropriate position according to their ability so as to exert their strength and performance. It will shorten the learning curve and create a sense of satisfactory which result in increasing the production efficient. Our training scope includes

o Product training especially on components
o Skills in soldering & operate equipment
o Technique in Visual Inspection & Reading instruction
o Workplace exercise
o Raise questions
o Understanding document & instruction
Quality Control Equipment and Facility

Manual Insertion

Software Testing

Microscope Inspection

Firmware Testing

X-Ray Testing System

Aging Testing

Factory tour-Digital Photo Frame Factory
Bureau Veritas Factory Audit Report

The criteria used in the "Supplier Capability Assessment" program is listed in a questionnaire with the following categories:
1. Factory Overview
2. Legal Entity and Personnel
3. Export Markets and Key Clients
4. Product and Production Capabilities
5. Management Systems and Accreditations
6. Quality Control Management and Development/Expansion Plans
The Supplier Capability Assessment consists of an onsite visit of the supplier by Bureau Veritas auditors/inspectors.
Please click follow link to view our factory audit report.
Factory Audit Report Part 1
powered by Bureau Veritas.
SMD Line
The the PCB of digital frame manufacturing process as following, the printed circuit board (PCB) starts the process and solder paste is applied were SMD components will be installed. Then the board goes to the SMT insertion line (SMD and SMT are practically synonyms; while SMD refers to the components, SMT refers to the soldering technology). In this line robots pick and place SMD components in their proper location. After SMD components insertion, the board goes to an oven, where the solder paste will be melted, soldering the components to the board. After this process and in several point during the whole manufacturing process employees (usually women) visually inspect the board looking for errors.

Lead-Free Solder

Solder QA

Lead-Free SMT

SMT Reflow Machine

Quality Assurance

PCBA Quality Assurance
DIP & Production Line
After quality control from the SMD line, the digtial frame board go to the manual insertion line, also known as DIP. In this line bigger components that require conventional soldering are inserted, like sockets, connectors, electrolytic capacitors, slots, etc. The board goes on a mat that runs in front of many employees from this section. Each employee is in charge of inserting a single component to the board. The board goes thru this line until all components are inserted. After this, the board goes to a soldering tank, where all components are automatically soldered. After that the quality control crew comes in action checking if all soldering spots are perfect or not.

Manual Insertion

Lead-Free Wave Soldering

Quality Assurance

Firmware Testing

Software Testing

X-Ray Testing System

Microscope Inspection

Assembly Line

Aging Testing
Packing & Warehouse
After 24 hours aging test, goods will be cleaned and put in packages and cartons in our digtial frame factory

Packing

Support

We're here to help, you can download files and manuals for digital frame product and get answers to the most common questions.

Drivers & Downloads
Downloadable files and manuals for your product.View More

FAQs
Answers to the most common questions about your product.View More

Warranty and Return Policy
Find out if your Product is still under warranty.View More

Payment & Shipping
Answers to the most common questions about your product.View More

Contact Customer Service
Talk to our product support experts.View More

Warranty

This warranty does not exclude or limit the buyer's statutory rights provided by national law, in particular, any such rights against the seller that arise from a legally effective purchase contract. The warranty regulations mentioned herein are applicable unless they constitute an infringement of national warranty law.
WARRANTY
· ACUCE (Acuce Limited) warrants the mechanical and electronic components of this product to be free of defects in material and workmanship for a period of one (1) year* from the original date of purchase, in accordance with the warranty regulations described below. If the product shows any defects within the specified warranty period that are not excluded from this warranty as described under WARRANTY REGULATIONS, ACUCE shall, at its discretion, either replace or repair the product using suitable new or reconditioned parts. In the case that other parts are used which constitutes an improvement, ACUCE may, at its discretion, charge the customer for the additional cost of these parts.
· If the warranty claim proves to be justified, the product will be returned to the user freight prepaid.
· Warranty claims other than those indicated above are expressly excluded.
WARRANTY REGULATIONS
· Warranty services will be furnished only if the product is accompanied by a copy of the original retail dealer's invoice. Any product deemed eligible for repair or replacement under the terms of this warranty will be repaired or replaced.
· If the product needs to be modified or adapted in order to comply with applicable technical or safety standards on a national or local level, in any country which is not the country for which the product was originally developed and manufactured, this modification/adaptation shall not be considered a defect in materials or workmanship. The warranty does not cover any such modification/adaptation, irrespective of whether it was carried out properly or not. Under the terms of this warranty, ACUCE shall not be held responsible for any cost resulting from such a modification/adaptation.
· Free inspections and maintenance/repair work are expressly excluded from this warranty, in particular, if caused by improper handling of the product by the user. This also applies to defects caused by normal wear and tear.
· Damages/defects caused by the following conditions are not covered by this warranty:
1 i. Improper handling, neglect or failure to operate the unit in compliance with the instructions given in ACUCE user or service manuals.
1 ii. Connection or operation of the unit in any way that does not comply with the technical or safety regulations applicable in the country where the product is used.
1 iii. Damages/defects caused by force majeure or any other condition that is beyond the control of ACUCE.
· Any repair or opening of the unit carried out by unauthorized personnel (user included) will void the warranty.
· If an inspection of the product by ACUCE shows that the defect in question is not covered by the warranty, the inspection costs are payable by the customer.
· Products which do not meet the terms of this warranty will be repaired exclusively at the buyer's expense. ACUCE will inform the buyer of any such circumstance. If the buyer fails to submit a written repair order within 6 weeks after notification, ACUCE will return the unit with a separate invoice for freight and packing. Such costs will also be invoiced separately when the buyer has sent in a written repair order.
WARRANTY TRANSFERABILITY
This warranty is extended exclusively to the original buyer (customer of retail dealer) and is not transferable to anyone who may subsequently purchase this product. No other person (retail dealer, etc.) shall be entitled to give any warranty promise on behalf of ACUCE.
CLAIM FOR DAMAGES
Failure of ACUCE to provide proper warranty service shall not entitle the buyer to claim (consequential) damages. In no event shall the liability of ACUCE exceed the invoiced value of the product.
RETURN
RETURN REGULATIONS
· Return within 30 days from receipt date can be for refund. Return within warranty time from purchase date can be for replacement, exchange or repair at ACUCE.
· All returned merchandise must be in complete original manufacturer's packaging, same condition as sold, with all accessories, literature, instructions and documentation.
· Returns made for non-defective merchandise will be charged a 10% restocking fee.
· It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if you want to return the product for any reason, we will be responsible for the postage of replacements.
· Shipping and handling fees are non-refundable.
HOW TO DO IT
· To obtain warranty service, the buyer (or his authorized dealer) must contact ACUCE customer service (service@) during normal business hours BEFORE returning the product. All inquiries must be accompanied by a description of the problem. ACUCE will then issue a return authorization number.
· Subsequently, the product must be returned in its original shipping carton, together with the return authorization number to the address indicated by ACUCE.
· Shipments without freight prepaid will not be accepted.

Payment

Generally, We accept Paypal, western union, telegraphic transfer(or wire transfer) and LC(letter of credit) at sight

To Pay by PayPal
PayPal () payment system supports Mastercard, Visa, Discover, American Express and eCheck, it's a best optional for small orders.

To Pay by Western Union
We accept payments using Western Union() payment services. There are over 334,000 Agent locations worldwide in over 200 countries. Use cash at an Agent location or your Visa or MasterCard online. Pay out is usually in local currency.

To Pay by Wire Transfer
We accept payments using wire transfer to our business account.

To Pay by LC
Payment may be made by confirmed irrevocable Letter of Credit provided order. Letter of Credit must be payable at sight, valid for at least 60 days from date of issue.
Shipping
We can arrange worldwird shipment by express, by air and by sea from Shenzhen.

By Express
We deliver goods by DHL or UPS with door to door service; normally it will take 2-3 days to delivery

By Air
It will take 3-5 days to delivery, customer can pick up goods from airport by airway bill

By Sea
For bulk order, we arrange delivery by sea to main ports of worldwide from Yantian Port, Shenzhen. Delivery time will be 20-30 days accordingly.