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1、 n 更多企业学院： 《中小企业管理全能版》 183套讲座+89700份资料 《总经理、高层管理》 49套讲座+16388份资料 《中层管理学院》 46套讲座+6020份资料 《国学智慧、易经》 46套讲座 《人力资源学院》 56套讲座+27123份资料 《各阶段员工培训学院》 77套讲座+ 324份资料 《员工管理企业学院》 67套讲座+ 8720份资料 《工厂生产管理学院》 52套讲座+ 13920份资料 《财务管理学院》 53套讲座+ 17945份资料 《销售经理学院》 56套讲
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3、学院》 53套讲座+ 17945份资料 《销售经理学院》 56套讲座+ 14350份资料 《销售人员培训学院》 72套讲座+ 4879份资料 Part Ⅲ 业务文书 Chapter 01 建立关系 Unit 01 开发业务 Dear Mr Affleck I learned from your message by accident on the Internet that your company needs car components. We are a car parts manufacturer. I am sure you'll be
4、 interested in our products. We do hope there is an opportunity for us to cooperate with each other in the coming days. An early reply will be obliged! Yours sincerely Hugh Jackman Unit 02 介绍新产品 Dear Mr Keating We are pleased to inform you that we have just marketed our new products.
5、 We believe that you will find our new products more competitive both in quality and price. They should get a very good reception in your market. Please let us know if you would like to take the matter further. Look forward to hearing from you. Yours sincerely Paul Walker Unit 03 肯定回
6、复 Dear Mr Reynolds Thank you for your letter of 21 March. We shall be glad to enter into business relations with your company. Complying with your request, we are sending you our latest catalogue and price list. If you find business possible, please E-mail us. Your early reply will be grea
7、tly appreciated. Yours sincerely Tobey Mandes Unit 04 委婉拒绝对方 Dear Mr Leto Thank you for your letter of 22 March. We are sorry to inform you that the products, though with high content of science and technology, are not well calculated for our market. We are expecting cooperation with
8、you next time. Please keep in touch for more business. Look forward to hearing from you. Yours sincerely Philip Walker Unit 05 请求介绍客户 Dear Sirs Thank you for your cooperation with our business. Now we are keen to enlarge our trade in various kinds of cotton goods, but unfortunately
9、 we have had no good connections with North American countries. Therefore we shall appreciate it very much if you will kindly introduce us to some of the most capable and reliable importers who are interested in these lines of goods. Your favorable information will be greatly obliged. Yours
10、 respectfully Charles Unit 06 恢复业务关系 Dear Sir Dear Mr Green We understand from our trade contacts that your company has reestablished itself in London and is once again trading successfully in your region. We would like to extend our congratulations and offer our very best wishes for
11、 your continued success. Since our last trade, our lines have changed a lot. The catalogue is enclosed for your reference. Looking forward to hearing from you. Sincerely yours Andy Claire Unit 07 维系老客户 Dear Mr Reeves We are most gratified that you have, for several years, included a s
12、election of our products in your order catalogues. We are pleased to inform you our latest product is available now. The new machine vastly excels the old one in performance. If you, our old customer, are interested in it, we can offer you a 10% discount. Look forward to hearing from you. Y
13、ours sincerely Kevin Smith Chapter 02 约会拜访 Unit 01 请求约见 Dear Mr Smith I am scheduled to visit the U.S. on business at the end of this month, and wish to call on you at your office on that occasion. I will be arriving in Washington on or around 20 August and staying there for about one w
14、eek. It would be very much appreciated if you would kindly arrange to meet with me either on 22 or 23 August, whichever is convenient for you. If neither is convenient, could you please suggest an alternative date by return E-mail. Thank you in advance for your kind cooperation. I am looking forw
15、ard to meeting you in Washington soon! Sincerely yours Yang Ming Guangzhou Trading Company Unit 02 欢迎来访 Dear Richardson I am glad to learn that you will be visiting Washington next month. I'll be in Los Angles between 12 and 15 June, so if it's convenient for you, shall we arrange to me
16、et on the 18th? Please let me know whether I can arrange hotel accommodations and transportation from the airport for you. We are expecting your arrival soon! Sincerely yours Mike Allen Unit 03 更改时间 Dear Mr Johnson In our conversation last week, I said that l would be arriving in Stoc
17、kholm On April 12th. Due to unforeseen circumstances, my trip will have to be postponed until the 15th. Would it be possible to reschedule our meeting? I apologize for this change and hope that it will not cause too much inconvenience. Sincerely Katherine Rogers Unit 04 邀请赴宴 Dear Mr White
18、 To celebrate the 20th anniversary of Guangzhou Trading Company, we are holding a dinner party at the Garden Hotel from 7:00 to 10:00 pm on Friday, 9 August. You are cordially invited to the party so that we can express our sincere appreciation to you for the generous support you have extended t
19、o us for many years. For your information, the party will be attended by many top executives of leading Chinese and foreign trading companies, and we believe that this will offer many of us an excellent opportunity to get acquainted with each other. We do hope that you will be able to join us in
20、this occasion, and look forward to seeing you at the party. Sincerely yours Yang Ming Guangzhou Trading Company Unit 05 接受邀请 Dear Mr Li Thank you so much for inviting me to address the Chamber of Commerce monthly luncheon at 12 pm on September 21, at the Mayors' Building on the subject
21、of “The Status of Expert Systems in Business During the Next Decade.” I am pleased to accept your invitation. I look forward to this opportunity of being with you and the members of Chamber of Commerce once again. Sincerely yours Kate Hu Unit 06 谢绝邀请 Dear Mr Yang Thank you for the inv
22、itation to the dinner party on Friday, 9 August, celebrating the 20th anniversary of your esteemed company. Unfortunately, I'll be out of town on business on that day, so I won't be able to attend. I'm very sorry, but please accept my thanks again for inviting me. I hope the evening will be a gre
23、at success. Sincerely yours Tom White ABC Company Unit 07 感谢款待 Dear Mr Smith Belatedly, I wish to express my appreciation for the courtesies you extended to me while I was in Washington last week. Thank to you, my visit to Washington turned out to be very successful. Among other thin
24、gs, I found the meeting I had with local business people particularly interesting and stimulating, and I wish to thank you most sincerely for the efforts you put into organizing that meeting for me. It was certainly one of the highlights of my entire two-week trip to the US. Again, thank you very
25、 much for your hospitality. I hope I will have the opportunity of reciprocating your kindness in the near future. Sincerely yours Yang Ming Guangzhou Trade Company Chapter 03 贸易谈判 Unit 01 买方询盘 Dear Sir or Madam We learned from our common business partner JIAFU Ltd, that your company i
26、s one of the major exporters of cashmere products in Australia. We are a leading dealer in high-quality textiles in China and are very much interested in importing your goods especially men's cashmere sweater. We would appreciate your sending us catalogues, sample books or even samples if poss
27、ible. Please give us detailed information on CIF Dalian Prices, terms of payment and discount you would allow on purchases of quantities of no less than 10000 pieces. We hope this will be a good start for a long and profitable business relation. Sincerely yours Jim Lee Unit 02 卖方报盘 Dear
28、Mr Lee We welcome your inquiry dated June 16th and thank you for your interest in our men's cashmere sweater. In accordance with the instruction given in your last letter, we hereby enclose our illustrated catalogue and price list giving the details you asked for. Also by separate post, we are
29、 sending you some samples. We are confident that you would be satisfied with the design and quality. In reply to your inquiry, we take pleasure in making you an offer as follows, provided your reply reaches us with 10 days from today: Commodity: Men's Cashmere Sweater Quantity: 10000 pieces Pr
30、ice: US$20 net per piece CIF Dalian Shipment: July 2008 Payment: irrevocable L/C at sight On considering the fact that this is our first transaction and the volume you ordered is not small, we would allow you a discount of 5%. We are expecting your early order. Yours faithfully Ms Judy
31、 Jordan Unit 03 买方还盘 Dear Ms Judy Jordan We are in receipt of both your offer of 19 June and the catalogue and samples. While appreciating the special design and good quality of your products, we find your price is rather too high for Chinese market. We have to point out that Japan-made men'
32、s cashmere sweater of this quality are available in our market, all of them are at prices about 15% below yours. Such being the case, we have to ask you to consider if you can make reduction in your price, say 15%. As we are ready to purchase many other cashmere products later this year, you may
33、think it worthwhile to make a concession for a potential big client. We are anticipating your early reply. Sincerely yours Mr Jim Lee Unit 04 接受还盘 Dear Mr Jim Lee We want to say how pleased we were to receive your counter offer of 23 June. Please note that it was in view of our long t
34、erm business relationship that we made you such a favorable offer. We confirm supply of 10000 pieces of men's cashmere sweaters at the prices stated in your letter and will allow a 5% special discount on your order of 10000 pieces or above. Our Sales Confirmation No. AB2C in two originals were ai
35、rmailed to you. Please sign and return one copy of them for our file. It is understood that a letter of credit in our favor covering the said articles should be opened immediately. You may rest assured that we will effect shipment without delay on receipt of your letter of credit. We appreciat
36、e your cooperation and look forward to receiving from you further orders. Sincerely yours Ms Judy Jordan Unit 05 拒绝还盘 Dear Sir In reference to your E-mail of 1 August, we cannot make a better offer than the one we suggested to you, we feel that offer itself is most generous under the cir
37、cumstances. In checking our books, we find that you have purchased from us twice as much the first three months of this year as you did in the first three months of last year. This indicates to us that you have been successful in retailing our merchandise. We hope that upon reconsideration you
38、 will be able to accept our offer. We have been very pleased to have you on our list of accounts. Best regards ×× Unit 06 下订单 Dear Mr Randall Subject: Order for 10000 Pairs of Sheep Leather Gloves Please dispatch to us 10000 pairs of sheep leather gloves as per the terms started in your
39、 offer of 29 March. Would you please take special care of the quality and the package of this order? The leather should be of the same quality as that used in the sample. We hope that you can pack each pair in an airtight polythene bag, a dozen pairs of gloves in a box and then 20 boxes to a stro
40、ng seaworthy wooden case. We will order more if the first order with you proves to be satisfactory. We are enclosing our Purchase Confirmation No.2006-399 in duplicate for your signature. Please sign and return one copy for our file. Upon receipt of your confirmation, an L/C will be issued. Si
41、ncerely Li Ming Import Director Unit 07 接受订单 Dear Sirs We want to say how pleased we were to receive your order of 15 April for Ladies' and Children's Shoes. We confirm supply of 1000 pairs of the shoes at the prices stated in your order No.888 and will allow a 5% special discount on yo
42、ur order worth $5000 or above. Our Sales Confirmation No. BC510 in two originals were airmailed to you. Please sign and return one copy of them for our file. It is understood that a letter of credit in our favor covering the said shoes should be opened immediately. We wish to point out that stipu
43、lations in the relative L/C must strictly conform to the stated in our Sales Confirmation so as to avoid subsequent amendments. You may rest assured that we will effect shipment without delay on receipt of your letter of credit. We appreciate your cooperation and look forward to receiving from yo
44、u further orders. Yours truly ×× Chapter 04 正式交易 Unit 01 付款通知 Dear Mr Morris Thank you very much for your purchase of our products. For your reference, we have attached our invoice number 79023108 for 2000 US dollars. Please pay the bill within 15 days upon receipt of the request le
45、tter. Please notify us when you make the remittance. Yours faithfully Pioneer Electric Appliance Unit 02 催促付款 Dear Sirs We have received your letter of the 17th July with thanks. We received payments of $275 on the 2nd July, and $525 on the 9th July respectively. This leaves a debi
46、t balance of $320. We would like to remind you that in your letter of the 22nd June you promised to repay before the end of June. We enclose a statement for the period ending on the 31st July. We would appreciate a prompt settlement of this account. Yours sincerely ×× Unit 03 开立信用证 Dear
47、Sirs With reference to the goods under our Sales Confirmation No.5207, we wish to draw your attention to the fact that the date of delivery is approaching, but we have not yet received the covering L/C to date. Please do your utmost to forward the L/C, so that we may execute the order smoothly
48、 In order to avoid subsequent amendment, please see to it that the L/C stipulations are in exact accordance with the terms in the Confirmation. We hope to hear favorably from you soon. Sincerely yours ×× Unit 04 货物包装 Dear Edward Pitt We are pleased to inform you that 50 cases of adjust
49、able wrenches you shipped to Lagos on March 18th have arrived in perfect condition. This shows that you have made a great deal of improvement in packing. As for the pliers to be shipped to us, we would like you to have them packed in boxes of 2 dozens each 100 boxes to a wooden case. We trust you
50、 will give special care to the packing in order to avoid damage in transit. Kindly let us know if you can meet our requirements. With our best regards. Daniel Hopkins Unit 05 货物运输 Dear Sirs We shall shortly have ready for shipment from Liverpool to Alexandria four cases of crockery. T
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客服电话：4009-655-100 投诉/维权电话：18658249818
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