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1、 Module 1 Wordlist attend Flexitime Networking Shift work Company Freelance Part-time Socialising Consultancy Group Produce Specialise in Control In charge of Report to Success Deal with Involved in Responsible for Teleworking Department Job-sharing Run temping Expressi
2、ons Do you two know each other already? Have you always lived in....? How do you do? How do you know him? I deal with .... I specialise in .... I usually report to ... I work for .... I'd like to introduce you to .... I'm in charge of .... I'm involved in ... I'm responsible for .... Is
3、 that something you might be interested in. ..? Is this your first time at ...? May i join you? Nice to meet you ... Pleased to meet you too. So have you enjoyed ...? We were both at XXX together. We've spoken on the phone a few times. Would you like a ....? Yes,it was very interesting. Yo
4、u're a colleague of...., aren't you? Module 2 Wordlist Branch Headquarters Promotion Take part in Call centre Holding company Recognition Take seriously Cash bonus Manufacturing Research and development Take with a pinch of salt Corporation Parental leave
5、 Distribution centre Pension Reward Trademark Division Perks Subsidiary Turnover Flexible Plant Take care Warehouse Found (a company) Position Take on Expressions Presenting Good morning and thanks for coming. Today I'd like to tell you about .... If you have any questions ,i'
6、ll be happy to answer them at the end. In my brief presentation we'll begin by looking at ... First of all there's .../and finally there's .... Then i'll give an overview of.... Ok, let's move on to look at ... One thing i'd like to talk about .... Take a look at this chart,which shows.... He
7、re you can see .... Finally, i'd like to talk about.... So that brings me to the end of my presentation. Thanks for listening. Are there any questions? Module 3 Wordlist Branch out Franchise Luggage Sole trader Charge Franchisor/franchisee Online database Subscription Concept Par
8、tnership Trademark Entrepreneur Grant (a licence) Profit margin Trade name Entrepreneurial spirit Growth Run (a company/business) Venture Invest Fee Launch Set up Expressions Call me on ... Can i help you? Can i take a message? Could i ask who's calling? Could yo
9、u call me back? Could you give me your mobile number? Hello, this is a message for .... I'd be very grateful if you'd return my call ... I'll be in the office tomorrow. I''ll call you back in about an hour. I'll have to check with another presenter. It's P for paris.... It's with regard to .
10、 Let me read that back to you. So that's M as in Madrid ... So that's two in the afternoon. Sorry, let me check. The reason I'm calling is that ... You can email me at .... You can get me any time between.... Module 4 Wordlist Banners Internet advertising Newspaper adverts Search engi
11、ne Brochures Link Objectives spam Expectation Mailshots Promotion Tv commercials Incentives Marketing Sample Word of mouth Expressions Also remember that .... Before we finish don't forget .... Can i borrow your expertise in something? Can you give this priority because they need
12、it as soon as possible? Feel free to call me if you have any questions. I'd like you to be in charge of all of it. I'll need a report on this with your findings and your recommendations. It's a good idea to ... I've asked you because... I've got a job here that will really interest you.... Le
13、t me know how it's going once a week,please. My third tip is (never) to.... One thing you might want to think about is.... So, let's go through this one more time to check it's clear. The deadline for this is next Thursday . The first thing is to... What are you going to do? What might be b
14、etter is to.... You can do this by .. You've done a great job on this! Module 5 Word list Attend a meeting Hold a meeting Reach an agreement Set the agenda Commission Installation Run a meeting Take the minutes Give a presentation Move on (to the next point) See your point Go al
15、ong(with you) Expressions Can i just come in here? Do we all agree? Have we reached an agreement on this? How do you feel about that idea? I agree/disagree. I see your point ,but... I suggest we move on to the next item on the agenda. I'd go along with you there. I'd like to know m
16、ore about.... I'd like to suggest that we should.. I'm sorry ,but i just can't agree with you there. It seems to me that .... Let's move on.. Sorry, but i don't quite follow you. What do you think? Why don't we..... Would you mind telling us a little more about.....? yes, but....
17、 Module 6 Wordlist Address Dismiss Lay off Save Email Document Link Send Attach Email Log on to Sender Back up Employ Make redundant Shut down Break File Mouse Take someone on Button Fire Recruit Take voluntary redundancy Check Fire off Register Click on Giv
18、e notice Reply Type Computer Hire Resign Username Copy Icon Restart Walk out Delete Inbox Sack website Expressions I'd be grateful if.... I'm afraid... Please give me.... The reason is.... We appreciate.. Why don't you....? With regard to... Would all staff note... Would
19、you like me to .... Module 7 Wordlist Air Cold calling Jolly (informal) Sales pitch Boring Door to door selling Myth Varied Buzz Repetitive Well-paid Challenging Frustrating responsible Expressions As an interesting alternative, you might wish to consider.... Further to yo
20、ur request... I know it's proved much more popular than ... I look forward to hearing from you. I'd like to mention that i can also Is there anything i can help you with at the moment? It has the following features.... It's a huge improvement on... I was wondering if you'd mind answering a fe
21、w questions about .... I would suggest a prompt decision.... Perhaps .... Could be useful? Please consider this possibility and note .... Please note .... Shall i put you down for ...? So is .... Something you might be interested in? Thank you for your order.... What did you have in mind exa
22、ctly? Module 8 Wordlist Achieve results Databases Joint responsibility Presentation Action Duration Key factors Role Avoid interruption Effective Lead a project Single user Coach Enroll Leader Spreadsheets Complaint Face-to-face training Meet objectives Strengthen/maintain t
23、he team Course Negotiating Cross-cultural awareness Formulate a response Network powerpoint Team building Expressions Another good reason is... I don't think... It's great because .... One advantage is that... One argument against that idea is... One big disadvantage with
24、that is... The other thing(reason) is that... The problem is that... You're right but i also think .... Module 9 Wordlist (on)hold Displays Odour Subjuct line Aroma Distinguish(a brand) Put through Suit Attachment Quality assurance turnover Bear (with some
25、one) Fragrance Scent Unavailable inbox Slogan Urgent Brand Jingle Smell Voicemail Capitals Luxury Spam Whiff Consumers Obsession Speech recognition technology Expressions All of our operators are currently unavailable to answer your call. Can i call you back? Can i
26、 take your name, please? Can you bear with me a second? Could you connect me/put me through to....? Do you mind if we put the meeting back to Tuesday? Hold on a moment. I'm just going to put you on hold. I'm just looking his number up on the computer. I'm just putting you on hold for a moment
27、 Let me call you back later. Let me read that back to you. One moment, please. Please hold. Sorry, he's tied up with something at the moment. Can i help? Sorry, the battery on my mobile is about to run out. We'll bring the schedule forward by a week. When would be convenient for you? When
28、would suit you? Module 10 Wordlist Achieve success In time Out of time Set targets Ahead of schedule Learn a great deal Over budget Succeed in business Behind schedule Miss opportunities Plan a strategy Under budget Develop an understanding On schedule Recognise weaknesses Within
29、 budget On time Expressions Good idea./i agree. If i were you, i'd ... If we do / did ..it will /would ... I'm not so sure. /i don't think it'll work. It'd have the advantage of ... I was wondering if we .... Let's start by... My other idea is to .... One alternative is to... O
30、ne solution would be to ... On the other hand .../ the disadvantage might be.... The main problem is... The main thing is to find a solution. We can worry about ... Later. What are our options? What if we were ....?/would it make any difference if....? What would happen if we ....?/how about
31、if ...? Module 11 Wordlist Ascend/ascent Descend/descent Go down Middlemen Break-even total Disparity Go up Overheads Change hands Factor Gross domestic product Peak Charities Fluctuate/fluctuation Increase Rise Crash Decline Level out Soar Decrease Freight Mark-up
32、 Expressions Another reason for As a result of Due to the fact that In response to your inquiry about .... At present the company seems to be performing well / badly On the one hand ...but on the other ... One advantage / disadvantage is that .... One other thing to consider is .... De
33、spite ... I would still suggest that ... Overall, i would strongly recommend that... The fact that ... Makes this a good /poor investment opportunity. Module 12 Wordlist Case Litigation Court Prosecute Defence Rights Judge Sue Lawyer trademark Expressions Can you explain what
34、 you mean? Could you .... Repeat that? / say that again? Do you mind if i answer that at the end? I can't really comment on .... I'd like to come back to that point later on if that's ok. I just need to check with someone first. I'm afraid I'm unable to answer it at the moment .... Let me get back to you on that. Sorry, i didn't ... Hear you. / catch that. Sorry, i didn't understand the question. Sorry i don't follow you... Thank you for asking that. That's a good question. 9
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