资源描述
Module 1
Wordlist
attend
Flexitime
Networking
Shift work
Company
Freelance
Part-time
Socialising
Consultancy
Group
Produce
Specialise in
Control
In charge of
Report to
Success
Deal with
Involved in
Responsible for
Teleworking
Department
Job-sharing
Run
temping
Expressions
Do you two know each other already?
Have you always lived in....?
How do you do?
How do you know him?
I deal with ....
I specialise in ....
I usually report to ...
I work for ....
I'd like to introduce you to ....
I'm in charge of ....
I'm involved in ...
I'm responsible for ....
Is that something you might be interested in. ..?
Is this your first time at ...?
May i join you?
Nice to meet you ...
Pleased to meet you too.
So have you enjoyed ...?
We were both at XXX together.
We've spoken on the phone a few times.
Would you like a ....?
Yes,it was very interesting.
You're a colleague of...., aren't you?
Module 2
Wordlist
Branch
Headquarters
Promotion
Take part in
Call centre
Holding company
Recognition
Take seriously
Cash bonus
Manufacturing
Research and development
Take with a pinch of salt
Corporation
Parental leave
Distribution centre
Pension
Reward
Trademark
Division
Perks
Subsidiary
Turnover
Flexible
Plant
Take care
Warehouse
Found (a company)
Position
Take on
Expressions
Presenting
Good morning and thanks for coming.
Today I'd like to tell you about ....
If you have any questions ,i'll be happy to answer them at the end.
In my brief presentation we'll begin by looking at ...
First of all there's .../and finally there's ....
Then i'll give an overview of....
Ok, let's move on to look at ...
One thing i'd like to talk about ....
Take a look at this chart,which shows....
Here you can see ....
Finally, i'd like to talk about....
So that brings me to the end of my presentation.
Thanks for listening.
Are there any questions?
Module 3
Wordlist
Branch out
Franchise
Luggage
Sole trader
Charge
Franchisor/franchisee
Online database
Subscription
Concept
Partnership
Trademark
Entrepreneur
Grant (a licence)
Profit margin
Trade name
Entrepreneurial spirit
Growth
Run (a company/business)
Venture
Invest
Fee
Launch
Set up
Expressions
Call me on ...
Can i help you?
Can i take a message?
Could i ask who's calling?
Could you call me back?
Could you give me your mobile number?
Hello, this is a message for ....
I'd be very grateful if you'd return my call ...
I'll be in the office tomorrow.
I''ll call you back in about an hour.
I'll have to check with another presenter.
It's P for paris....
It's with regard to ...
Let me read that back to you.
So that's M as in Madrid ...
So that's two in the afternoon.
Sorry, let me check.
The reason I'm calling is that ...
You can email me at ....
You can get me any time between....
Module 4
Wordlist
Banners
Internet advertising
Newspaper adverts
Search engine
Brochures
Link
Objectives
spam
Expectation
Mailshots
Promotion
Tv commercials
Incentives
Marketing
Sample
Word of mouth
Expressions
Also remember that ....
Before we finish don't forget ....
Can i borrow your expertise in something?
Can you give this priority because they need it as soon as possible?
Feel free to call me if you have any questions.
I'd like you to be in charge of all of it.
I'll need a report on this with your findings and your recommendations.
It's a good idea to ...
I've asked you because...
I've got a job here that will really interest you....
Let me know how it's going once a week,please.
My third tip is (never) to....
One thing you might want to think about is....
So, let's go through this one more time to check it's clear.
The deadline for this is next Thursday .
The first thing is to...
What are you going to do?
What might be better is to....
You can do this by ..
You've done a great job on this!
Module 5
Word list
Attend a meeting
Hold a meeting
Reach an agreement
Set the agenda
Commission
Installation
Run a meeting
Take the minutes
Give a presentation
Move on (to the next point)
See your point
Go along(with you)
Expressions
Can i just come in here?
Do we all agree?
Have we reached an agreement on this?
How do you feel about that idea?
I agree/disagree.
I see your point ,but...
I suggest we move on to the next item on the agenda.
I'd go along with you there.
I'd like to know more about....
I'd like to suggest that we should..
I'm sorry ,but i just can't agree with you there.
It seems to me that ....
Let's move on..
Sorry, but i don't quite follow you.
What do you think?
Why don't we.....
Would you mind telling us a little more about.....?
yes, but....
Module 6
Wordlist
Address
Dismiss
Lay off
Save
Email
Document
Link
Send
Attach
Email
Log on to
Sender
Back up
Employ
Make redundant
Shut down
Break
File
Mouse
Take someone on
Button
Fire
Recruit
Take voluntary redundancy
Check
Fire off
Register
Click on
Give notice
Reply
Type
Computer
Hire
Resign
Username
Copy
Icon
Restart
Walk out
Delete
Inbox
Sack
website
Expressions
I'd be grateful if....
I'm afraid...
Please give me....
The reason is....
We appreciate..
Why don't you....?
With regard to...
Would all staff note...
Would you like me to ....
Module 7
Wordlist
Air
Cold calling
Jolly (informal)
Sales pitch
Boring
Door to door selling
Myth
Varied
Buzz
Repetitive
Well-paid
Challenging
Frustrating
responsible
Expressions
As an interesting alternative, you might wish to consider....
Further to your request...
I know it's proved much more popular than ...
I look forward to hearing from you.
I'd like to mention that i can also
Is there anything i can help you with at the moment?
It has the following features....
It's a huge improvement on...
I was wondering if you'd mind answering a few questions about ....
I would suggest a prompt decision....
Perhaps .... Could be useful?
Please consider this possibility and note ....
Please note ....
Shall i put you down for ...?
So is .... Something you might be interested in?
Thank you for your order....
What did you have in mind exactly?
Module 8
Wordlist
Achieve results
Databases
Joint responsibility
Presentation
Action
Duration
Key factors
Role
Avoid interruption
Effective
Lead a project
Single user
Coach
Enroll
Leader
Spreadsheets
Complaint
Face-to-face training
Meet objectives
Strengthen/maintain the team
Course
Negotiating
Cross-cultural awareness
Formulate a response
Network
powerpoint
Team building
Expressions
Another good reason is...
I don't think...
It's great because ....
One advantage is that...
One argument against that idea is...
One big disadvantage with that is...
The other thing(reason) is that...
The problem is that...
You're right but i also think ....
Module 9
Wordlist
(on)hold
Displays
Odour
Subjuct line
Aroma
Distinguish(a brand)
Put through
Suit
Attachment
Quality assurance
turnover
Bear (with someone)
Fragrance
Scent
Unavailable
inbox
Slogan
Urgent
Brand
Jingle
Smell
Voicemail
Capitals
Luxury
Spam
Whiff
Consumers
Obsession
Speech recognition technology
Expressions
All of our operators are currently unavailable to answer your call.
Can i call you back?
Can i take your name, please?
Can you bear with me a second?
Could you connect me/put me through to....?
Do you mind if we put the meeting back to Tuesday?
Hold on a moment.
I'm just going to put you on hold.
I'm just looking his number up on the computer.
I'm just putting you on hold for a moment.
Let me call you back later.
Let me read that back to you.
One moment, please.
Please hold.
Sorry, he's tied up with something at the moment. Can i help?
Sorry, the battery on my mobile is about to run out.
We'll bring the schedule forward by a week.
When would be convenient for you?
When would suit you?
Module 10
Wordlist
Achieve success
In time
Out of time
Set targets
Ahead of schedule
Learn a great deal
Over budget
Succeed in business
Behind schedule
Miss opportunities
Plan a strategy
Under budget
Develop an understanding
On schedule
Recognise weaknesses
Within budget
On time
Expressions
Good idea./i agree.
If i were you, i'd ...
If we do / did ..it will /would ...
I'm not so sure. /i don't think it'll work.
It'd have the advantage of ...
I was wondering if we ....
Let's start by...
My other idea is to ....
One alternative is to...
One solution would be to ...
On the other hand .../ the disadvantage might be....
The main problem is...
The main thing is to find a solution.
We can worry about ... Later.
What are our options?
What if we were ....?/would it make any difference if....?
What would happen if we ....?/how about if ...?
Module 11
Wordlist
Ascend/ascent
Descend/descent
Go down
Middlemen
Break-even total
Disparity
Go up
Overheads
Change hands
Factor
Gross domestic product
Peak
Charities
Fluctuate/fluctuation
Increase
Rise
Crash
Decline
Level out
Soar
Decrease
Freight
Mark-up
Expressions
Another reason for
As a result of
Due to the fact that
In response to your inquiry about ....
At present the company seems to be performing well / badly
On the one hand ...but on the other ...
One advantage / disadvantage is that ....
One other thing to consider is ....
Despite ... I would still suggest that ...
Overall, i would strongly recommend that...
The fact that ... Makes this a good /poor investment opportunity.
Module 12
Wordlist
Case
Litigation
Court
Prosecute
Defence
Rights
Judge
Sue
Lawyer
trademark
Expressions
Can you explain what you mean?
Could you .... Repeat that? / say that again?
Do you mind if i answer that at the end?
I can't really comment on ....
I'd like to come back to that point later on if that's ok.
I just need to check with someone first.
I'm afraid I'm unable to answer it at the moment ....
Let me get back to you on that.
Sorry, i didn't ... Hear you. / catch that.
Sorry, i didn't understand the question.
Sorry i don't follow you...
Thank you for asking that.
That's a good question.
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