管理评审程序(中英文)Management-review.doc

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管理评审程序
Management Review Procedure
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编制Written by
审核Reviewed by
批准Approved by
部门Dept.
Quality

MR
姓名Name
AaronVicky

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仅供内部使用For Internal Use Only
SPS/QP028
发布日期Published Date：25-Dec-2007 生效日期Effective Date：01-Jan-2008 版本EditionA/34
管理评审程序
Management Review Procedure

1） 目的/Objective
按计划的时间间隔评审质量管理体系,以确保其持续改进的适宜性、充分性和有效性。
Review quality management system according to time intervals of plan， to ensure the improvement is suitable、full、effective.
2） 范围/Scope
适用于本公司对质量体系的管理评审活动。
All management review activities about quality system.
3） 定义/Definition
管理评审——由最高管理者就质量方针与质量目标，对质量体系现状的适合性和有效性进行的正式评价。
Management Review—is top administrator officially judge fitness and validity of quality system status according to quality policy and quality target。
4） 职责/Responsibility
4.1总经理厂长主持管理评审会议,批准管理评审计划和管理评审报告。
MD PM is responsible for chairing the management review meeting； approve management review plan and management review report.
4。2管理者代表负责管理评审会议的策划,收集并审阅管理评审会议所需的资料，编制管理评审报告.
Administrator representative is responsible for edit management review plan、collect and review some data about management review meeting， edit management review reports。
4。3各部门准备管理评审所需的资料，落实管理评审中出现的纠正和预防措施的实施工作。
Every department prepares related data about management review, carrying out implementation work about corrective actions and preventive actions， which appeared in management review。
4。4管理者代表Management Representative
4.4.1负责管理评审会议资料的收集；
Collect data about management review meeting.
4。5负责评审不符合项的纠正和预防措施实施的监督、验证和报告工作.
Monitor、validate、report corrective actions and preventive actions about unsuitable terms。
5） 程序/Procedure
Warning警告:
Electronic versions (L:\QUALITY\01_Management system) are controlled.
电子版本的文件 (L:\QUALITY\01_Management system)是受控的。
Printed version are uncontrolled except when stamp ”CONTROLLED COPY” in red.
打印的文件只有敲上“控制复印件”的红章，才是受控的文件。
页码Page：第3页，共11页
仅供内部使用For Internal Use Only
输入
Input
流程
Process
负责
Responsible
输出
Output
内容说明
Explain
内/外部审核结果
Internal/external audit report
顾客反馈
Customers' feedback
过程的业绩和产品的符合性
Performance of process and product uniformity
预防和纠正措施的状况
Corrective and preventive actions status
以往管理评审的跟踪结果
Following results of past management review
年度方针目标完成情况
Accomplished status of annual policy target
管理评审的准备
Management Review preparation
A
B
可能影响质量管理体系的变更
change, which affect quality management system
法律法规和其他要求的发生变化
laws and rules change
产品设计开发评审汇总报告
product design development review process
质量成本报告
Cost of quality report
改进建议
Improvement suggestions
B
管理评审会议
Management review Meeting
C

管理评审策划
Management Review Plan
A

管理者代表
MR
各部门
All department
总经理
MD
管理者代表
MR
各部门经理
Department Manager
C
管理评审报告
Management review Report
D
纠正和预防措施 corrective and preventive actions

管理者代表
MR
各部门
All department
D
措施跟踪验证
Follow up & verified
下次管理评审
Next Management review
资料归档 Data arrangement

Genesis
管理者代表
MR
质量部
Quality
管理评审报告
Management review report
5。1管理评审策划Management review plan
5。1。1总经理主持召开管理评审会议。
MD is responsible for planning management review meeting
5.1。2管理评审会议类型Management review meeting type as following：
5。1.2。1 董事会Board meeting (3 times/year)
a）评审战略决策。
Review strategy ＆ decision on changes。
5。1.2。2 季度管理层会议Quarterly Management team meeting (4 times/year)
a）平衡积分卡评审Review on scorecard.
b)过程绩效、过程分析、上次评审输出改进的评审
Standard reporting format including previous meeting review， process performance (KPI's）, reason analysis， corrective actions & follow up plan should be included
5。1。2.3 2 月度管理层会议Monthly Management team meeting （At least 8 times/year)
a）关键指标绩效评审
The most important KPI’s & LTI. Standard reporting format including previous meeting review， process performance （KPI’s）， reason analysis, corrective actions & follow up plan should be included
5.1。2.4 3 月度安全会议Monthly Safety council meeting （12 times/year）
a）EHS绩效评审
Review on EHS performance ＆ site audit. Standard reporting format including previous meeting review， process performance (KPI’s）, reason analysis, corrective actions ＆ follow up plan should be included
5.1.2.5 4 管理层周例会Weekly Management Team meeting
5。1。2.65任何性质的管理层会议Any management team meeting
5。1。3当出现下列情况之一时，应增加管理评审频次：
We should increase management review frequency when the following conditions occur。
6） 企业的组织机构、资源配置以及活动、产品、服务发生重大变化时；
Organization、allocation of resources、activities、products、service of a company have been changed greatly。
7） 发生重大质量事故或相关方关于质量有严重投诉或投诉连续发生时；
Happening great quality accident or serious complain about quality or complaining continuously
8） 当法律法规标准及其他要求有变化时;
Laws and rules or other requirements have been changed。
9） 市场需求发生重大变化时;
Market requirements have been changed greatly。
10） 审核中发现严重不合格时。
We find unqualified terms in audit process.
5.1。4公司每年至少进行一次覆盖全过程管理评审,一般可结合内部审核后的结果进行，也可根据需要安排，必须保持本次管理评审的记录.Carrying out management review at least once a year, which covering the all process and requirements. Where appropriate, we should act according to the results of internal audit。 The records of this management review must be maintained。
5。1.5管理者代表负管理评审的策划工作,确定召开管理评审会议的时机，准备和收集召开管理评审会议的各类文件和资料。
Management representative is responsible for planning management review, and confirm chance for holding management review meeting， preparing and collecting the variety kinds of documents and data about management review meeting.
5。2管理评审准备Management review preparation
5.2。1管理评审输入必须包括内容,x详见‘附录A：“管理评审输入一览表”）’
Management review inputting must be including， according the Appendix A ：”Management review input list”：
5.2。2各部门针对经营目标完成情况，提交管理评审报告。
Every department submit management review report according to accomplished situation of management goal。
5.2.3管理者代表根据评审输入要求,收集准备必要的文件、评审资料.
MR collect essential documents、review data according to requirements of review inputting.
5。3管理评审会议Management review meeting
5。3。1 管理评审可采用多方论证的方法进行，可以会议评审或现场评审。
Management review could be multi-side demonstrated， and reviewing in meeting or on the workshop。
5.3。2 管理评审由总经理主持，管理者代表组织。
MD is responsible for chairing management review; administrator representative is responsible for organizing.
5。3.3参加人员：总经理、管理者代表、各部门经理。
Attendee： MD、administrator representative、every department manager。
5。3。3 会议紧紧围绕质量管理体系的适应性、充分性、有效性和效率展开讨论，评价评审的输入。
Meeting need center on fitness、sufficiency、validity efficiency、firmly， and inputting evaluation.
5。3。4总经理对质量管理体系做出评审结论,并对体系、过程、产品改进、环境改进、安全改进和资源需求做出决策、包括对方针、目标和指标适宜性做出结论，提出改进要求。
MD come to a conclusion about quality management system， making decisions based on system、process、product improvement、environment improvement、safety improvement and resource requirement, which included in make conclusion according to policy、target and index fitness. Then put forward improvement requirement.
5.4管理评审报告Management review report
5。4.1 管理评审的输出必须包括以下方面的任何决定和措施：
Management review output must included in any decision and measurement as follows：
a） 质量管理体系的适宜性、充分性和有效性的总体评价结论；
Whole evaluation of fitness、sufficiency、validity in quality management system.
b)质量管理体系及其过程改进的决定和措施，必要时包括对方针和目标改进的措施；
Decision and measurement of quality management system and improvement process must included in measurements of policy and target improvement.
c)与顾客有关的产品的改进决定和措施;
Improvement decision and measurement of products, which related to customers。
d)资源配置的需求改进.
Requirement improvement of resource distribution。
5。4。2 管理者代表根据评审输入资料、总经理总结性发言以及管理评审输出的要求编写“管理评审报告”，交总经理批准。
Administrator representative input data according to review results, then MD make a concluding summary， and make “Management Review Report” according to requirement of management review output， then submit it to MD to approve.
5。4。3 本次管理评审的输出将作为下次管理评审的输入.
The management review output is the next management review input。
5.5改进、纠正和预防措施Corrective and prevention action
5.5.1 Genesis对管理评审报告中提出的改进项目,要求有关部门落实改进。如需采取纠正和预防措施按《纠正和预防措施控制程序》执行。
Genesis ask related departments to carry out according to improvement items forwarded in management review reports。 Carry out corrective and preventive actions according to《Corrective and Preventive actions control procedure 》
5.5.2 若管理评审结果引起文件更改，应执行《文件控制程序》。
Carry out《Document Control procedure》if management review result cause the alteration of document.
5。6跟踪验证Follow up and verified
5.6.1 Genesis负责对质量采取措施的实施效果进行跟踪验证，验证人员应记录验证结果。对验证有效的措施涉及到文件更改时,由Genesis组织相关部门对文件进行更改,具体执行按《文件控制程序》。

Warning警告:
Electronic versions (L:\QUALITY\01_Management system) are controlled. 电子版本的文件(L:\QUALITY\01_Management system)是受控的。
Printed version are uncontrolled except when stamp ”CONTROLLED COPY” in red 打印的文件只有敲上“控制复印件”的红章，才是受控的文件。
页码Page：第8页，共11页
仅供内部使用For Internal Use Only
Genesis is responsible for following and verifying implement effect of quality measurement, verified staff should note the results。 Genesis organize related departments to change documents according to 《Document Control Procedure》when verified measurement is effective and document need to be changed。
5.7记录归档
管理评审产生的相关记录，Genesis按《记录控制程序》进行保管并予以保存。
Genesis should reserve related records about management review according to《Record control procedure》
11） Related Documents/涉及文件
6。1 SPS/QP015文件控制程序Document control procedure
6.2 SPS/QP016记录控制程序Record control procedure
6。3 SPS/QP035纠正和预防措施控制程序Corrective & Preventive action management procedure
12） Related Records/涉及记录
7.1 SPS/R028-02管理评审报告Management review report
8。0 附录Appendix
Warning警告:
Electronic versions (L:\QUALITY\01_Management system) are controlled
电子版本的文件(L:\QUALITY\01_Management system)是受控的。
Printed version are uncontrolled except when stamp ”CONTROLLED COPY” in red.
打印的文件只有敲上“控制复印件”的红章，才是受控的文件。
页码Page：第11页，共11页
仅供内部使用For Internal Use Only
附录A：管理评审输入一览表
SN
Comment
Responsible
1
1） 经营计划评审结果、年度方针目标完成情况
Results of business plan and quality objective
2） 可能影响质量管理体系的变更，包括法律法规和其他要求的发生变化
Maybe affect the alteration of quality management system ,including Laws and rules or other requirements have been changed
3） 以往管理评审的跟踪结果
Following results of past management review
4） 改进的建议
Recommendations for improvement
管理者代表
MR
2
1） 内部审核结果
Results of audit
2） 预防和纠正措施的状况
Status of preventive and corrective actions
3） 顾客抱怨、投诉、退货情况分析和改进
Customers complain and return
质量部
Quality
3
13） 顾客订单、产品销售以及合同完成情况
顾客满意度状况Customer Satisfaction
销售部
Sales
4
14） 过程的业绩和产品的符合性
Process performance and product uniformity
15） 生产过程中的质量控制、运行情况及改进
Process quality control and improvement
16） 设备管理及改进
Equipment Management and Improvement
生产工厂
Production plant
5
产品设计开发评审汇总报告
Product design develop review report
市场分析及实际和潜在市场失效分析
Research report for customer requirement, market trend and status.
技术部
Technical
6
采购控制和供方供货考核
Purchasing control and supplier delivery performance
采购部
Sourcing
7
1） 人力资源状况及员工满意度调查结果分析改进
Human resource and employee satisfaction analysis and improvement
2） 培训计划执行完成情况
Training plan
人事部
HR
8
质量成本报告
Cost of Quality report
财务质量部
FinanceQuality
9
公司环境及安全运营情况
Environment and safety
EHS