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1、精品文档就在这里 -------------各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽有-------------- -------------------------------------------------------------------------------------------------------------------------------------------- RESERVATION DEPARTMENT GLOSSARY Reservationist The front office employ
2、ee responsible for processing and 订房员 maintaining all reservation records Advanced deposit The receipt of money to be placed into a guest's account 预付定金 prior to the guest's arrival at the hotel. Advanced Th
3、e request for available space at some time in the near 预先预订 reservation future. Confirmation The communication of an acceptance of a reservation 确认预订信 Slip request from the hotel to the guest Confirmation A reservati
4、on requests that is confirmed by phone or mail 确认预订 Reservation prior to a guest's arrival at the hotel. Day rate A room rate for less than an overnight accommodation. 日租 Full house The achievement of a handmade percent occupancy in
5、 爆满 hotel guest room utilization. Guaranteed A reservation arrangement in which the hotel is guaranteed 保证预订 Reservation the room ate whether or not the guest arriver. No show A guest who makes a reservation and th
6、en neither cancel 预订未来 or registers with the hotel (Represents lost revenues to the hotel ). Overbooking The practice of committing more guests rooms than are 超额预订 available as a budge against no
7、shows. Over stay A guest that stays beyond the original date of departure. 延期入住 Room availability Describer the availability of recent rooms at some time in the future. Turn always The number of persons denied accommodations at the
8、 未来房间供 Hotel. 应情况 Undercooking An erroneous belief that all the hotel's rooms are sold 背过脸 when in reality they are not. Under - stay A guest who checks out
9、 of the hotel's at a time prior to 未能爆满 Their original departure date . Guest history file A record of guests that have stayed at the hotel. Maybe at 提早离店 simple a collection of checked all registration cards or as
10、 sophisticated at an electronic computer memory file. Voucher A support document used to transmit date from one point 客史 to another . Walking the guest The refusal of a guest with a reservation due to an error in 凭单
11、 planing by the hotel. Blocked A room or group of rooms is taken out of available for an 占房 anliupated commitment . GCR (Guaranteed A reduced rate guaranteed ( offered ) to a company. company rate )
12、 Complimentary A room provided at a zero rate , ( or a means of promoting 免费 rate busses ) Group rate A special discounted hotel room rate offered to groups a an 团队价 incentive to attract larger assume blager of p
13、eople or to sell larger blocks of rooms . Family plan A special discounted room rate offered to families, normally 家庭套价 applied when children and parents stay in a separate room. Package plan A room rate that in
14、cludes or is included iwa apace 包价 combination of activities and events . FIT (Free A guest that want to the hotel as a non - alphabet group 零星客 Independent member . Traveler ) Statistics A co
15、llection of quantitative data assembled for analytical and 统计 interpretive purposes . Amendment Changes in guests details prior to get arrival . 更改 Cancellation Guests decision of not coming after reservations has been
16、 取消 Made . RECEPTION / CASHIER DEPARTMENT GLOSSARY Average room rate The average number of dollars collected for each room bed 平均房价 at a given hotel . Back of th
17、e house Those areas and departments with which the guest is unlikely to come into direct contact during a normal period of occupancy . Front of the house Those areas and departments with which the guest is most
18、 likely to come into direct during a normal period of occupancy . Occupancy That period of time during which a guest rents a room and 住房率 is in residency . Transient guest A person away from home . Floor limit
19、 The amount of outstanding charger the hotel will allow a credit card guest to near prior to receiving an authorization number from the credit card company . Home limit The amount of money the guest is allowed to charge to an
20、 account by the hotel approach the guest seeking partial or full settlement of the outstanding account balance . Credit limit The amount of money the guest is allowed to charge to an 信用限额 Account by the hotel approach the g
21、uest seeking partial or Full settlement of the outstanding account balance . in house guest An individual client who had registered with the hotel and 住店宾客 has not checked out . Late Charge A charge purchase that reaches
22、the front desk for posting after the has checked out . regale a late charge billing . night audit A specialized reification of accuracy and completeness on 夜审 a limited set of accounts . registration The completion
23、 of the check-in procedure , which captures 登记 guest data and room requirements . room rate The prior charged for the use of a hotel's guestrooms. 房价 Room revenuer The amount of dollars derived from the sale of room's fot
24、 Some given accounting period . Room type Hotel guestrooms are grouped by the number and kings of 房类 beds they contain . skipper A hotel guest who leaves the hotel without paying and 逃单 witho
25、ut checking out . sleeper A room that appears to be occupied , although it is vacant , due to an error in room status reporting at the desk . Walk - in A guest who comes to the hotel without a reservation 散客 Check - in
26、 The procedure involving registration of guest, on arrival, at the front desk of the hotel . A prosaic guest cycle of activity . Check - out The procedure preceding the guest's departure from the hotel. The gu
27、est's account is brought to a zero balance, room keys are returned , A post sale guest cycle activity . Guest list An alphabetical listing of all in - house guests showing each 宾客名单 guest's room numbers. Pre-register
28、 Refers to registration activities that are performed in advance 提前登记 of the actual registration of a guest by the hotel's reservation and front desk staffs. Registration Card The document dengue to capture revenant guest data at the
29、time 登记表 of check-in. CRT (Control The nucleus of a computer system responsible for Processing unit A、 Controlling all process B、 Completing All arithmetic and logical operations C、 Interfacing with all
30、other system components. HIS (Hotel An arrangement of hotel data procedures dengue to improve Information improve the handing and flow of information and System) documentation . Adjacent rooms Refers to two hotel rooms that have a common wall,
31、they 相邻房 are simply side by side . (Adjoining rooms) Adjacent rooms that have an inside connecting doorway . 相连房 connecting rooms on - chang A room that is in the process of being prepared for sale to a
32、new incoming guest out-of - order A room that is not saleable because it is under repairer, 坏房 decoration or renovation Available A room that is ready to be assigned to the next guest 可用房 Occupied A room
33、 that is currently rented to a hotel guest 住人房 Guest account The record of a guest's financial transactions with the hotel. 客帐 Check - out time A specified time when the previous day's room rate 结帐时间
34、 express a new day's rate goes into effect. Home count The number of registered guests in the hotel. Check - in time The earnest time of day the hotel will allow its guests to begin registration. On - line
35、The operating mode of a computer peripheral device which Is directly interacting or connected to the central Processing unit of the system ( i. e. direct communication with the computer. ) City ledger A co
36、llection of city or nonguest , receivable account balance 街帐 ( i. e. lots all account receivables coed to the hotel NO ENGLISH CHIESE 1(A) ability to pay 支付能力 2 aboard
37、 上般（车），登机 3 absenteeism 旷工 4 accent 口音 5 accident insurance 事故保险 6 accommodation 住宿 7 account balance 帐户结余 8 account receivable 应收账（款） 9 acquaintance 相识，认识的人 10 addition 附加 11 address book 通讯录 12 adjoining room 邻室 13 adjustment of prices 价格调整 14 advance dep
38、osit 预订金 15 afternoon tea 午后茶点 16 after---season 淡季 17 air conditioner 空调器，冷气机 18 air pollution 空气污染 19 airline hotel 航空公司所属饭店 20 airport 机场 21 apartment hotel 公寓旅馆 22 apologize 抱歉 23 applicant 申请人 24 assignment 转让 25 average room rate 平均房价 1(B) baby—sitt
39、ing 照看婴儿 2 back bar 饮料柜 3 back brush 擦背刷 4 background music （旅馆，餐厅，酒吧）背景音乐 5 baggage 行李 6 baggage check 行李单 7 balance 结存 8 banquet room 宴会厅 9 barber 理发师，美发师 10 bath foam 浴液 11 bath robe 浴衣，睡衣 12 bath rug 浴垫 13 bath salt 浴用盐 14 bath soap 浴皂 15 bath
40、 slipper 洗澡用拖鞋 16 bath stopper 浴缸塞子 17 bath towel 浴巾 18 bath tub 浴缸 19 bathing box 更衣室 20 bathroom scales 浴室磅秤 21 beds frame 床架 22 bedside lamp 床头灯 23 bedside rug 床头踏脚地毯 24 bedside table 床头灯 25 bedspread 床罩 26 beeper 微型对讲机 27 billiard 弹子房，台球 28 boiled
41、 water 白开水 29 bowl game 玩保龄球 30 buying habits 购买惯习 31 buying power 购买力 1( C) camera 照相机 2 cancellation 取消（预订，旅行） 3 candy 糖果 4 cash 现金 5 cashier 出纳员 6 certification 证件 7 change 零钱，兑换零钱，兑换 8 check in 住房登记，乘机登记 9 check out 办理退房手续 10 cheers 干杯 11 Christm
42、as day 圣诞节 12 citizen 公民，国民 13 city guide 城市导游手册 14 city ledger 非住宿客人应收款分类帐 15 climate 气候 16 closed dates 预订截止日期 17 club 俱乐部 18 coffee machine 咖啡机 19 commission 佣金，手续费 20 conference room 会议室 21 contract 合同，契约 22 convenience 方便，便利 23 conversion rate 汇价，兑换
43、率 24 copying machine 复印机 25 courtesy 礼貌 26 credit card 信用卡 27 cultural background （旅游者）文化背景 28 currency 货币 29 customs 海关 1(D) daily report 日报 2 data 数据，资料 3 date of arrival 抵达日期 4 debit 借方 5 deluxe （旅馆）豪化级 6 department store 百货商店 7 deposit 储蓄，预订金，抻金 8
44、 depreciation 折旧，贬值 9 Diner’s Club 大来卡 10 diplomatic passport 外交护照 11 discount 减价，折扣 12 display cards 展示卡 13 domestic flight 国内航班 14 door evacuation notice 门后疏散图示 1(E) EAP(each additional person) 每增加一人 2 eat out 在外用餐 3 earning 收入 4 Easter （耶稣）复洛节 5 EC—Euro
45、card 欧洲银行信用卡 6 E/D card 入/出境登记卡 7 EE(extra earnings) 额外收入 8 EFF(effective on) 继续有效 9 EFTS(Electronic Fund Transfer System) 信贷卡转帐系统 10 EHC(European Hotel Corporations Service Ltd.) 欧洲旅馆服务有限公司 11 EHMA(Euro Travelers Cheque International 欧洲旅馆经理协会 12 EITC(Euro Travelers
46、 Cheque International) 欧洲旅馆者支票国际（西德一家商业银行） 13 electric clippers 电推子 14 electric coffeemaker 电煮咖啡器 15 electric cooker 电炉 16 electric grinder 电磨机 17 electric heater 电热器 18 electric juicer 电榨汁机 19 electric ranger 电灶 20 electric stove 电炉 21 electric typewriter 电动打字
47、机 22 electric razor 电刮胡刀 23 electrician 电工 24 electronic data processing system 电子帐目记录 25 electronic funds transfer system 信贷卡电子转帐系统 26 electronic mail 电话传递信息 27 elevator microphone 升降式话筒 28 elevator shaft 电梯井 29 embarkation card 登机牌 30 embarkation point 上船地点
48、31 emergency call 紧急电话 32 emergency exit 紧急出口 33 Emergency Refund （美运通公司提供的用旅行支票）紧急兑换现金 34 emptying wastebasket 倒废纸篓 35 en pension 美国式房价（包括住宿费与一日三餐） 36 encasement of travelers cheques 旅游支票兑换现金 37 end table 桌几 38 endorsement 在客票（或票据）上签字 39 engaged （电话）占线 40 English
49、breakfast 英国式早餐 41 English mustard 英国芥末 42 English service 英国式餐食服务 43 enrollment 登记注册 44 enter without knocking 不敲门进房间 45 entertainment center 娱乐中心 46 entertainment tax 娱乐税 47 entrance foyer （旅馆）门厅，大堂 48 entry permit 入境许可证 49 envelope 信封 50 envelope airmail 航空
50、信封 51 envelope local 普通信封 152 EP (European Plan) 欧洲式房价（只限住宿费） 53 epiphany 主显节（1月6日纪念耶稣显灵的日子） 54 EPMT (equipment) 设备 55 Eq (equipment) （航空缩写）飞机型号 56 equivalent exchange 等价交换 57 eradicator ink 修正液 58 escalator 自动电梯，自动步道 59 escape period 回程日期 60 escort 陪同 61 escorte
©2010-2026 宁波自信网络信息技术有限公司 版权所有
客服电话：0574-28810668 投诉电话：18658249818
浙ICP备2021020529号-1 | 浙B2-20240490
关注我们 ：
