高星级酒店术语中英文对照.doc

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RESERVATION DEPARTMENT GLOSSARY

Reservationist The front office employee responsible for processing and 订房员
maintaining all reservation records

Advanced deposit The receipt of money to be placed into a guest's account 预付定金
prior to the guest's arrival at the hotel.

Advanced The request for available space at some time in the near 预先预订
reservation future.

Confirmation The communication of an acceptance of a reservation 确认预订信
Slip request from the hotel to the guest

Confirmation A reservation requests that is confirmed by phone or mail 确认预订
Reservation prior to a guest's arrival at the hotel.

Day rate A room rate for less than an overnight accommodation. 日租

Full house The achievement of a handmade percent occupancy in 爆满
hotel guest room utilization.

Guaranteed A reservation arrangement in which the hotel is guaranteed 保证预订
Reservation the room ate whether or not the guest arriver.

No show A guest who makes a reservation and then neither cancel 预订未来
or registers with the hotel (Represents lost revenues to the
hotel ).

Overbooking The practice of committing more guests rooms than are 超额预订
available as a budge against no-shows.

Over stay A guest that stays beyond the original date of departure. 延期入住
Room availability Describer the availability of recent rooms at some time in
the future.

Turn always The number of persons denied accommodations at the 未来房间供
Hotel. 应情况

Undercooking An erroneous belief that all the hotel's rooms are sold 背过脸
when in reality they are not.

Under - stay A guest who checks out of the hotel's at a time prior to 未能爆满
Their original departure date .

Guest history file A record of guests that have stayed at the hotel. Maybe at 提早离店
simple a collection of checked all registration cards or as
sophisticated at an electronic computer memory file.

Voucher A support document used to transmit date from one point 客史
to another .

Walking the guest The refusal of a guest with a reservation due to an error in 凭单
planing by the hotel.

Blocked A room or group of rooms is taken out of available for an 占房
anliupated commitment .

GCR (Guaranteed A reduced rate guaranteed ( offered ) to a company.
company rate )

Complimentary A room provided at a zero rate , ( or a means of promoting 免费
rate busses )

Group rate A special discounted hotel room rate offered to groups a an 团队价
incentive to attract larger assume blager of people or to sell
larger blocks of rooms .

Family plan A special discounted room rate offered to families, normally 家庭套价
applied when children and parents stay in a separate room.

Package plan A room rate that includes or is included iwa apace 包价
combination of activities and events .

FIT (Free A guest that want to the hotel as a non - alphabet group 零星客
Independent member .
Traveler )

Statistics A collection of quantitative data assembled for analytical and 统计
interpretive purposes .

Amendment Changes in guests details prior to get arrival . 更改

Cancellation Guests decision of not coming after reservations has been 取消
Made .

RECEPTION / CASHIER DEPARTMENT GLOSSARY

Average room rate The average number of dollars collected for each room bed 平均房价
at a given hotel .

Back of the house Those areas and departments with which the guest is unlikely
to come into direct contact during a normal period
of occupancy .

Front of the house Those areas and departments with which the guest is most
likely to come into direct during a normal period of
occupancy .

Occupancy That period of time during which a guest rents a room and 住房率
is in residency .

Transient guest A person away from home .

Floor limit The amount of outstanding charger the hotel will allow a
credit card guest to near prior to receiving an authorization
number from the credit card company .

Home limit The amount of money the guest is allowed to charge to an
account by the hotel approach the guest seeking partial or
full settlement of the outstanding account balance .

Credit limit The amount of money the guest is allowed to charge to an 信用限额
Account by the hotel approach the guest seeking partial or
Full settlement of the outstanding account balance .

in house guest An individual client who had registered with the hotel and 住店宾客
has not checked out .

Late Charge A charge purchase that reaches the front desk for posting
after the has checked out . regale a late charge billing .

night audit A specialized reification of accuracy and completeness on 夜审
a limited set of accounts .

registration The completion of the check-in procedure , which captures 登记
guest data and room requirements .

room rate The prior charged for the use of a hotel's guestrooms. 房价

Room revenuer The amount of dollars derived from the sale of room's fot
Some given accounting period .

Room type Hotel guestrooms are grouped by the number and kings of 房类
beds they contain .

skipper A hotel guest who leaves the hotel without paying and 逃单
without checking out .

sleeper A room that appears to be occupied , although it is vacant ,
due to an error in room status reporting at the desk .

Walk - in A guest who comes to the hotel without a reservation 散客

Check - in The procedure involving registration of guest, on arrival, at
the front desk of the hotel . A prosaic guest cycle of
activity .

Check - out The procedure preceding the guest's departure from the
hotel. The guest's account is brought to a zero balance,
room keys are returned , A post sale guest cycle activity .

Guest list An alphabetical listing of all in - house guests showing each 宾客名单
guest's room numbers.

Pre-register Refers to registration activities that are performed in advance 提前登记
of the actual registration of a guest by the hotel's
reservation and front desk staffs.

Registration Card The document dengue to capture revenant guest data at the time 登记表
of check-in.

CRT (Control The nucleus of a computer system responsible for
Processing unit A、 Controlling all process
B、 Completing All arithmetic and logical operations
C、 Interfacing with all other system components.

HIS (Hotel An arrangement of hotel data procedures dengue to improve
Information improve the handing and flow of information and
System) documentation .

Adjacent rooms Refers to two hotel rooms that have a common wall, they 相邻房
are simply side by side .

(Adjoining rooms) Adjacent rooms that have an inside connecting doorway . 相连房
connecting rooms

on - chang A room that is in the process of being prepared for sale to a
new incoming guest

out-of - order A room that is not saleable because it is under repairer, 坏房
decoration or renovation

Available A room that is ready to be assigned to the next guest 可用房

Occupied A room that is currently rented to a hotel guest 住人房

Guest account The record of a guest's financial transactions with the hotel. 客帐

Check - out time A specified time when the previous day's room rate 结帐时间
express a new day's rate goes into effect.

Home count The number of registered guests in the hotel.

Check - in time The earnest time of day the hotel will allow its guests to
begin registration.

On - line The operating mode of a computer peripheral device which
Is directly interacting or connected to the central
Processing unit of the system ( i. e. direct communication
with the computer. )

City ledger A collection of city or nonguest , receivable account balance 街帐
( i. e. lots all account receivables coed to the hotel

NO
ENGLISH
CHIESE
1(A)
ability to pay
支付能力
2
aboard
上般（车），登机
3
absenteeism
旷工
4
accent
口音
5
accident insurance
事故保险
6
accommodation
住宿
7
account balance
帐户结余
8
account receivable
应收账（款）
9
acquaintance
相识，认识的人
10
addition
附加
11
address book
通讯录
12
adjoining room
邻室
13
adjustment of prices
价格调整
14
advance deposit
预订金
15
afternoon tea
午后茶点
16
after---season
淡季
17
air conditioner
空调器，冷气机
18
air pollution
空气污染
19
airline hotel
航空公司所属饭店
20
airport
机场
21
apartment hotel
公寓旅馆
22
apologize
抱歉
23
applicant
申请人
24
assignment
转让
25
average room rate
平均房价
1(B)
baby—sitting
照看婴儿
2
back bar
饮料柜
3
back brush
擦背刷
4
background music
（旅馆，餐厅，酒吧）背景音乐
5
baggage
行李
6
baggage check
行李单
7
balance
结存
8
banquet room
宴会厅
9
barber
理发师，美发师
10
bath foam
浴液
11
bath robe
浴衣，睡衣
12
bath rug
浴垫
13
bath salt
浴用盐
14
bath soap
浴皂
15
bath slipper
洗澡用拖鞋
16
bath stopper
浴缸塞子
17
bath towel
浴巾
18
bath tub
浴缸
19
bathing box
更衣室
20
bathroom scales
浴室磅秤
21
beds frame
床架
22
bedside lamp
床头灯
23
bedside rug
床头踏脚地毯
24
bedside table
床头灯
25
bedspread
床罩
26
beeper
微型对讲机
27
billiard
弹子房，台球
28
boiled water
白开水
29
bowl game
玩保龄球
30
buying habits
购买惯习
31
buying power
购买力
1( C)
camera
照相机
2
cancellation
取消（预订，旅行）
3
candy
糖果
4
cash
现金
5
cashier
出纳员
6
certification
证件
7
change
零钱，兑换零钱，兑换
8
check in
住房登记，乘机登记
9
check out
办理退房手续
10
cheers
干杯
11
Christmas day
圣诞节
12
citizen
公民，国民
13
city guide
城市导游手册
14
city ledger
非住宿客人应收款分类帐
15
climate
气候
16
closed dates
预订截止日期
17
club
俱乐部
18
coffee machine
咖啡机
19
commission
佣金，手续费
20
conference room
会议室
21
contract
合同，契约
22
convenience
方便，便利
23
conversion rate
汇价，兑换率
24
copying machine
复印机
25
courtesy
礼貌
26
credit card
信用卡
27
cultural background
（旅游者）文化背景
28
currency
货币
29
customs
海关
1(D)
daily report
日报
2
data
数据，资料
3
date of arrival
抵达日期
4
debit
借方
5
deluxe
（旅馆）豪化级
6
department store
百货商店
7
deposit
储蓄，预订金，抻金
8
depreciation
折旧，贬值
9
Diner’s Club
大来卡
10
diplomatic passport
外交护照
11
discount
减价，折扣
12
display cards
展示卡
13
domestic flight
国内航班
14
door evacuation notice
门后疏散图示
1(E)
EAP(each additional person)
每增加一人
2
eat out
在外用餐
3
earning
收入
4
Easter
（耶稣）复洛节
5
EC—Eurocard
欧洲银行信用卡
6
E/D card
入/出境登记卡
7
EE(extra earnings)
额外收入
8
EFF(effective on)
继续有效
9
EFTS(Electronic Fund Transfer System)
信贷卡转帐系统
10
EHC(European Hotel Corporations Service Ltd.)
欧洲旅馆服务有限公司
11
EHMA(Euro Travelers Cheque International
欧洲旅馆经理协会
12
EITC(Euro Travelers Cheque International)
欧洲旅馆者支票国际（西德一家商业银行）
13
electric clippers
电推子
14
electric coffeemaker
电煮咖啡器
15
electric cooker
电炉
16
electric grinder
电磨机
17
electric heater
电热器
18
electric juicer
电榨汁机
19
electric ranger
电灶
20
electric stove
电炉
21
electric typewriter
电动打字机
22
electric razor
电刮胡刀
23
electrician
电工
24
electronic data processing system
电子帐目记录
25
electronic funds transfer system
信贷卡电子转帐系统
26
electronic mail
电话传递信息
27
elevator microphone
升降式话筒
28
elevator shaft
电梯井
29
embarkation card
登机牌
30
embarkation point
上船地点
31
emergency call
紧急电话
32
emergency exit
紧急出口
33
Emergency Refund
（美运通公司提供的用旅行支票）紧急兑换现金
34
emptying wastebasket
倒废纸篓
35
en pension
美国式房价（包括住宿费与一日三餐）
36
encasement of travelers cheques
旅游支票兑换现金
37
end table
桌几
38
endorsement
在客票（或票据）上签字
39
engaged
（电话）占线
40
English breakfast
英国式早餐
41
English mustard
英国芥末
42
English service
英国式餐食服务
43
enrollment
登记注册
44
enter without knocking
不敲门进房间
45
entertainment center
娱乐中心
46
entertainment tax
娱乐税
47
entrance foyer
（旅馆）门厅，大堂
48
entry permit
入境许可证
49
envelope
信封
50
envelope airmail
航空信封
51
envelope local
普通信封
152
EP (European Plan)
欧洲式房价（只限住宿费）
53
epiphany
主显节（1月6日纪念耶稣显灵的日子）
54
EPMT (equipment)
设备
55
Eq (equipment)
（航空缩写）飞机型号
56
equivalent exchange
等价交换
57
eradicator ink
修正液
58
escalator
自动电梯，自动步道
59
escape period
回程日期
60
escort
陪同
61
escorte