SOP--如何擦拭玻璃器具.ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,F&B STANDARD OPERATION PROCEDURE,餐饮部标准工作运作程序,How to polish glassware,如何擦拭玻璃器皿,TASK BREAKDOWN,步骤,:,Use your left hand hold the base of the glass and cover with glass cloth,将擦杯布盖住玻璃杯的底部，并用左手握住,TASK BREAKDOWN,步骤,:,Place the glass on the surface of steaming hot water and let,vapour,get into glass,把玻璃杯放在热水表面上,让蒸汽进入杯内,.,MINIMUM STANDARDS,最低标准,:,Steaming hot water to be used,要使用带蒸汽的热水,TASK BREAKDOWN,步骤,:,3.Hold the glass 1 inch above the hot water and ensure,vapour,covers the whole of the inner glass,玻璃杯置于离水面,1,英寸处,确保让蒸汽覆盖整个内壁,.,TASK BREAKDOWN,步骤,:,4.Gently and carefully stuff the cloth into the glass using the 3 middle fingers and the thumb outside,用中间三个手指轻轻地把杯布塞入杯内,拇指握住外壁,.,MINIMUM STANDARDS,最低标准,:,Glass must be spotless,and unclipped,玻璃杯必须无污渍,无裂痕,.,TASK BREAKDOWN,步骤,:,5.Hold the glass under the light above eye level and check for any stains,films,cracks and chips,将玻璃杯举过视线,放在光线下检查是否有污点,脏物,裂痕或崩口,TASK BREAKDOWN,步骤,:,6.Repeat the process if necessary,如有必要,重复上述步骤,.,F&B STANDARD OPERATION PROCEDURE,餐饮部标准工作运作程序,HANDLING,CHINAWARE,瓷器的擦拭及,运输,Standard:,标准,All china to be handled safely and hygienically.All china for guest use will be clean and spotless搬运和运输瓷器的时候必须注意安全和注意卫生；所有提供给客人使用的瓷器都要是干净和没有污点的,Procedures:,程序,1.Prepare hot water,准备热水,Fill up 25%of the soaking pan or wine cooler with boiling water.(Change the water if it gets cold).,在宽口的容器或者酒桶里装满,25%,的开水（如果 水 变凉了就需要更换）,2.Prepare linen glass cloth.(These are special cloths),准备擦杯具的布草,(,使用专用的杯布来擦拭杯具,),Damping one cloth with hot water.,在热水中将杯布浸湿,Use the damp cloth to polish,thechinaware,使用浸湿的杯布去擦拭瓷器,3.Checking Plates,检查盘子,Check for chipped or cracked,China,discard,immediately into breakage,binand,enter details into breakage report.,检查有缺口和有裂纹的瓷器，马上将它们丢弃到,破损箱里，同时填写破损报告细节,Check for water marks and stains on all plates.Use a dry cloth to remove any marks that may be present,using a clean,polishing cloth.,检查盘子上的水印和污点；使用干的杯布擦掉可,能有的水印，再用干净的杯布擦拭,If there are food particles or difficult,toremove,stains on the plate,return it to the stewarding area to have it rewashed.,如果在盘子上有食物残留的小点或者很难去掉,的污点，将盘子还到管事部再清洗,4.Carrying a Stack of Plates,运送成叠盘子,When carrying china never place finger,prints on the inside rim and avoid contacting,with clothing.,当运输瓷器的时候决不要让你的手指印印,上瓷器的里面和边缘同时避免和衣服接触,Never carry a stack of plates which is too heavy as this may cause an accident.,决不要运送太重的、成叠的盘子这样会造成意外,Carry a stack of plates with the left arm lined with a waiters service cloth to avoid contact with clothing.,在搬运盘子时要在左手臂上垫一张服务的布以避免盘子和衣服 接触,F&B STANDARD OPERATION PROCEDURE,餐饮部标准工作运作程序,HANDLING FLATWARE,用具的擦拭及运输,Standard:,标准,All flatware placed on the table to be in spotless and in a good condition,所有餐具摆在桌子上是没有污点和保持良好状态的,Procedures:,程序,1.Prepare hot water,准备热水,Fill up 25%of the soaking pan or wine cooler with boiling water.(Change the water if it gets cold).,在宽口的容器或者酒桶里装满,25%,的开水（如果水变凉了就需要更换）,2.Prepare linen glass cloth.(These are special cloths),准备擦杯具的布草（使用专门杯布来擦拭杯具）,Use the dry cloth to polish cutlery.,使用干的杯布擦拭餐具,3.Ready to clean,准备清洁,Put cutlery in the hot water with the handle up.,将餐具浸泡在热水里把手朝外面,Use the cloth to polish the cutlery.,使用杯布擦拭餐具,If flatware has water spots or finger print smudges wipe it using hot water and a clean polishing cloth.,如果餐具上有水渍或者手指印，使用热水和干净的杯布擦拭掉,If flatware is dirty(i.e.left over food)return it to the dishwasher for washing,如果餐具是脏的（例如上面有剩余的食物），把它们送回洗碗机去重新清洗,.,If flatware is bent or damaged,remove it immediately and discard it in the breakage bin.,如果有弯曲或有破损的餐具，马上将它们放到破损箱里,4.Effective handling,有效的操作,Group different types of cutleries in order.,有顺序地将不同种类的餐具分组,Hold the handle of the cutlery and dip it into hot water.,拿着餐具的把柄将餐具浸到热水里,Fold the cloth into half,put left end of the cloth on the right hand.Note:Do this the other way around if you are left handed.,折叠杯布，将左边的一端放到右手；注意：如果你是左撇子就反过来操作,Hold the cutlery handle with the left hand using the cloth.,用拿着杯布的左手去拿餐具的把柄,Use another end of glass cloth to polish cutlery.,用另一端的杯布来擦拭餐具,The handle is to be polished last before putting it on the clean tray.Note-Procedures have,been set to ensure flatware arrives from the dishwasher in a polished state.If the majority of flatware is spotted,this should be immediately reported to the Supervisor or Outlet Manager.,在把餐具放进干净的托盘前，最后才擦拭餐具的把柄；注意,以上的程序是要在确保餐具从洗碗机出来的时候是洗干净的情况下才开始执行，如果大部分餐具从洗碗机出来是有污点的，要马上报告给你的主管或者经理,5.Effective Carrying,有效的运输,Do not handle food contact service flatware when placing flatware on the table.Hold flatware on the side of the handle to avoid finger print marks.,当你将餐具布置上桌时不要让食物和餐具接触；拿的时候拿餐具把柄的两边，避免手指在把柄上留下印记,Clean flatware is carried to the table on a lined beverage tray or dinner plate.Remember,once polished handle flatware minimally,hold by the handle only-never by the eating edge,check for lint,fingerprints,water spots,food or smudges.Flatware with left over food stains is returned immediately for washing,check for bent or damaged flatware.,干净的餐具要放在垫着布的托盘或者垫着布的正餐盘上运送到桌子上；记住，一旦最低限度地擦拭了餐具的把柄，就只能拿把柄,决不能拿客人用来吃的那端的边缘，检查餐具上有没有布的绒毛，手指印，水渍，食品或者污迹；餐具上如果留有食品的污迹，马上送回去清洗；检查餐具有没有弯曲或者破损,