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,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。谢谢,Module 8,第1页,8.1 Training,4,Reading:Training courses,1,2,3,5,Listening:Assessing training needs,Speaking:Giving reasons for and against,Grammar:-ing form and infinitive,Speaking:Discussing training needs,第2页,Warming up,1.,What part-time jobs have you done?,Did you get any training?,2.If yes,what do you think of these training?Necessary/unnecessary,effective or ineffective?,第3页,3.What do you think makes an effective training?,The teacher,(the trainer),the students(the trainees),The facilities,The approach/methods,How much it responds to your needs,The extras(lunch,comfort,etc.),第4页,2.,Imagine you are a training manager and you receive information on the two courses below.Read these statements from people at your company and decide which course would suit them.,THE EFFECTIVE LEADER,TEAM BUILDING,第5页,training courses,THE EFFECTIVE LEADER,This online course will make you a more effective leader whether youre responsible for leading a project,a team,a unit,a department or even a company!Whatever your role,were assuming you must lead people in order to achieve results.This course focuses on ACTION you can take to ensure people follow you so you get results.,Duration:Approx.2 hours.,This is an online product and for a single user.,Course price:50.00+8.75(VAT)=58.75,BUY NOW,TEAM BUILDING,Organisations have always relied on teams in some form.But now there is more emphasis on groups of people working in teams,taking joint responsibility for achieving standards and meeting objectives.This course explores the key factors that make teams effective and the skills required to build,strengthen and maintain the team.,Duration:Approx.2 hours.,This is an online product and for a single user.,Course price:50.00+8.75(VAT)=58.75,BUY NOW,第6页,Im responsible for then people but I find it hard to get the best from them.,The problem with our company is that departments never seem to know what the other is doing.,Why dont my staff do what I ask them?,Im really prefer,working on my own.,I get so much more done.,第7页,Listening:Assessing training needs,1.,Listen to a conversation between a training manager and Sergio.,1)Which course does Sergio want to take?Why?,2)What do Sergio and the training manager disagree on?,Sergio wants to take both of the courses because they will help him with his new role.,They disagree on whether online training is as effective as face-to-face training.,第8页,2.,Listen again.Work in pairs.,Student A,:Listen and list the training managers arguments for online training on the left of the table.,Student B,:Listen and list Sergios arguments for face-to-face training on the right of the table.,Online training,Face-to-face training,-,you dont need to go away,-,you arrange things around your work,-,you can communicate with other people on the course,-,you can do it from home,-,its cheaper,-,you get new ideas from other people on the course,-,networking,-,you can ask the tutor questions,第9页,Can you think of any more arguments for and against online training?,Online training,Face-to-face training,Relaxed and more comfortable;,More flexible,may do it any time and anywhere,More personal and interactive;,More direct,closer,hearing the voice of the other person in real time;,More natural,feel better,第10页,Speaking:,Giving reasons for and against,1.Useful expressions:,Giving reasons for,Giving reasons against,Its great because,One advantage is that,Another good reason is,Youre right,but I also think,The other thing(reason)is that,The problem is that,One big disadvantage with that is,One argument against that idea is,I dont think,第11页,2.Work in pairs.Role play these discussions.Take turns to give reasons for and give reasons against.,Giving reasons for,Giving reasons against,Exciting because it feels like an excursion.,A good opportunity to do a course while enjoying the country view.,Good to be away from the hustle and bustle of the city and get close to nature.,Want to spend the weekend with family.,Weekend is the time for relaxation after a weeks work,not a time for work.,1)Your manager wants everyone in the department to spend an unpaid weekend in the country on a team-building course.,第12页,2),Some employees have asked for flexitime and the opportunity to work from home.,Giving reasons for,Giving reasons against,Achieve a better balance between work and life.,Can have more time for further education and learning new skills.,Help those with families spend more time together.,Can reduce child care costs and have more time with families.,Need to be self-disciplined and self-motivated.,Sometimes it is hard to differentiate between work time and private time.,Can be hard to stay motivated without the support of colleagues.,第13页,3),The company wants to replace your English teacher with lessons on a computer,.,Giving reasons for,Giving reasons against,Jobs today require a working knowledge of certain computer skills.,Computer skills are important to help raise efficiency.,Computer skills are something you need to survive and prosper in todays fast-changing workplace.,Compared with computer skill,English is more important for a company in international trade;,English is important for Internet marketing since it is the universal language on the Internet.,English is useful in doing business with foreign clients since it is a commonly used language.,If a company wants to go global,its staff should be good at English.,第14页,2.,Read this conversation.Underline the correct word.,Manager:Hi,Sergio.Take a seat.(1),Would/Do,you like to have a coffee?,Sergio:That would be nice.Two sugars,please.,Manager:Oh Im sorry.I didnt remember(2),to ask/asking,for any this week.I only have milk,Im afraid.,Sergio:No problem.Ill have it black,please.,Manager:Really?I(3),cant stand/hate,to drink it without milk.Anyway,about your course.Weve(4),arranged/recommended,sending you away for a few days rather than doing it online.Is that OK with you?,Sergio:Sure.I always(5),prefer/enjoy,to work with a group of people rather than on my own.,第15页,语法小结关键点解释,：,1)在动词+介词后使用-,ing,形式：,eg.Shes working on fixing the problem.,Have you thought of moving into sales?,Im interested in seeing your plan for this.,2)在一些固定动词后使用-,ing,形式，这些动词包含,consider,delay,dislike,enjoy,mind,postpone,practise,recommend,suggest,等。,eg.Have you considered changing the color?,Would you mind waiting?,Lets postpone training everyone until next month.,3)一些动词只跟不定时，这些动词包含,afford,arrange,decide,manage,want,等。,eg.We cant afford to do this.,Shall we arrange to meet again in an hour?,Do you want to take this course?,第16页,4)一些动词既可跟-,ing,也可跟不定式，这些动词包含,advise,propose,begin,continue,like,prefer,等。,eg.We advise you to take two weeks off./We advise taking two weeks off.,5),一些动词跟-,ing,和跟不定式意思会有很大不一样。,eg.I stopped working there years ago.,I stopped to work on this new project.,另外一些动词则没有什么区分。,eg.We prefer to stay at home during the week./We prefer staying at home during the week.,第17页,Speaking:Discussing training needs,Work in pairs and role-play this situation.,Student A,:You are a training manager.You sent the memo below to all staff.Meet with an employee to discuss which course will be useful for him or her to attend.Use some of these phrases:,Which courses would you like?,Would you prefer?,Do you want?,Are you interested in?,How good are you at?,How much of your job involves?,第18页,Student B,:Read this memo from your training manager,and discuss which courses might be suitable.Try to use,some of these phrase:,Id like/I wouldnt like,Im(not)interested in,Im quite good at,I cant afford,My job involves,第19页,Please note that we still have places available on the following one-day courses.All training takes lace in our training rooms.Please arrange to meet with me as soon as possible to discuss your needs and requirements in order to enroll you.,The courses are as follows:,effective selling,presentation skills,negotiating by phone,cross-cultural awareness,team building,leading a project,spreadsheets and databases,computer skills 1&2(building and maintaining a website),To:All staff,From:The training manager,Subject:Available training courses this autumn,Which courses would you like?,Would you prefer?,Do you want?,Are you interested in?,How good are you at?,How much of your job involves?,Id like/I wouldnt like,Im(not)interested in,Im quite good at,I cant afford,My job involves,第20页,Reading,Listening,Listening,Writing,Responding to a letter of complaint,The importance of listening,Good and bad listener,Showing youre listening,Speaking,A letter of complaint,Vocabulary,8.2,Showing youre listening,Linking phrases,第21页,Reading,1.How do you know when someone is listening to you?(a good listener),Look like he/she cares about my remarks,Show interest,Ask relevant questions,With direct eye-contact and an attentive expression,Without any look of distraction,Not doing other work,like answering emails or looking at the screen of his/her computer,第22页,Reading,2.Do you think listening to others attentively is very important?Why?,Respect,Understand the speaker better,Lead both sides to compromise and agreement,Make less arbitrary decision or conclusion,第23页,Reading,3.Read the passage on page 80 and find out one extra,word,in each line and delete it.,第24页,Listening:Good and bad listeners,1.Listen to four conversations.In each conversation,is the other person a good or bad listener?How do good listeners show they are listening?,Conversation 1 GOOD/BAD,Conversation 2 GOOD/BAD,Conversation 3 GOOD/BAD,Conversation 4 GOOD/BAD,Good.The person asks questions and use encouraging words like“really?”,Bad.The person interrupts and gives an opinion straightaway.,Bad.The person says what to do without finding out how the other person feels.,Good.The person checks and shows understanding.,播放,暂停,停顿,第25页,2.Read these expressions.Which expressions would you use to show youre listening?,Let me check Ive understood you.,So what youre saying is Is that right?,Well,of course the answer is simple,isnt it?,Let me just stop you there.,I see what you mean.,Thats interesting.,I see.,Can I tell you what I think?,Why do you think that is?,Really?,Well,what you need to do is,第26页,Speaking:Showing you are listening,1.Work in pairs and practise using the expressions to show youre listening,or you are not listening.,1)Describe what you did after work last night.,2)Explain a difficulty or problem you are currently having with your work.,3)Complain about something you have recently bought.,第27页,Vocabulary:linking phrases,1.Read the letter and then answer the following questions.,1,st May,Dear Mr Le Fever,Following,the recent experiences of two of my staff with your training company,I have decided to send you some feedback based on their comments.,On the 25th April,they attended a two-day computer course in creating PowerPoint presentations.,However,on the first day the trainer arrived 30 minutes late,which was followed by a further delay,due to,a room change.,As a result of,this nearly 90 minutes was missed.,In addition to,this,my staff inform me that the approach of the trainer was to let participants discover solutions to problems rather than being told what to do.,Despite,having been very satisfied with your services in the past I may have to reconsider sending staff in the future.I would be grateful to hear any comments you have to make either by phone or in writing.,I look forward to hearing from you.,Yours sincerely,Mrs A Heneage,Human Resources,第28页,The purpose of the letter?,2)What happened?,3)What action the sender requires?,R,ead the letter on p82 and answer,questions,.,P,aragraph 1,P,aragraph 2,P,aragraph 3,第29页,1 Finish the exe 2&3 on page 82.,2.Put all these words and expression in your mind and well take dictation next week.,第30页,Listening:,Responding to a letter of complaint,As a result of Mrs.Heneages letter,Mr.Le Fevre calls Fred Perrot,who is in charge of computer training.Listen to the call,and answer the following questions.,1.When the training was taken?,2.What happened to the trainer?Whats the effect on the course?,3.Why do they change the room?,4.What teaching approach did the trainer adopt?,I,s it good or bad?,第31页,Listening:,Responding to a letter of complaint,Dear Mrs Heneage,With regard to your concerns about the PowerPoint course on(1)_,I have now spoken to my head of computer training and as a result I am in a,position to respond.,Unfortunately,and due to circumstances beyond our control on that day,the,head of training(2)_.As a result,(3)_and he was somewhat late.For this I,apologize,but because of this delay,(4)_.,Secondly,there was a room change which was due to the fact that(5),_.,Finally,our approach to training has always been based on(6)_ approach.,Moreover,it has always received(7)_.,Following this letter,I would like to suggest a meeting at your convenience to,discuss any remaining issues and your future training needs,As a result of Mrs.Heneages letter,Mr.Le Fevre calls Fred Perrot,who is in charge of computer training.Listen to the call and complete the reply to Mrs.Heneages letter.,the 26th April,was unavailable at short notice,we had to get a replacement trainer,we added the lost time on the end of the two days,your company sent an extra person,discovery,positive feedback,第32页,Writing:A letter of complaint,投诉信写作中精彩语句推荐：,1.I am writing to express my dissatisfaction at.2.I am very disappointed/upset to find that.3.I find it awful/appalling/distressing that.4.I would like to draw your attention to something you have obviously failed to notice.5.There are some problems with.that I wish to bring to attention.For one thing,.For another,.,6.To remedy/rectify the matter/situation,I suggest making the following changes:.7.To improve the situation/solve the above problem,it is advisable for you to take the following measures:.8.Your effort to provide good services will be highly appreciated by all.9.I look forward to a day when we could really enjoy a more efficient service.10.I wish to refer you to an incident which occurred.,calling for some remedial action.,第33页,Writing:A letter of complaint,1,提供内容写投诉信,(1-6,组,),你方为我方,5,月,10,日之订单,B278,号所供给摄影机已送达，但遗憾是，几台摄影机已严重损坏，我们推测是包装不妥造成。,这是三星期以来第二次出现这么问题，我方对你方提出服务深感不满。请确保类似问题不再出现，不然我们会终止合约。,请派人尽快送来,6,台摄影机并把有问题摄影机带走，谢谢。,2.,给本投诉信写一封回信。（,7-13,组）,第34页,3,请按本投诉写回信。（,14-20,组）,Dear Sirs,We should like to complain that our telephone has been out of service for ten days,which has caused us great inconvenience.We phoned your accounting department and was told that we had not make our payment.This is an entire delinquency on your part because we already make our payment five days ago.Please refer to the enclosed copy of your receipt.,Kindly check into it and reconnect the line as soon as possible.,Yours sincerely,第35页,Write a letter to the hotel,manager.Write 120-140 words,using appropriate linking words or,expressions.Swap letters with,your partner.Now you are the,manager.Write a reply to the,letter.Respond to each complaint,again us
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