酒店术语表.doc

附录二 酒店术语表(Hotel English Terms)
Terms for Hotel Basics
Operating Models
franchising operations
cooperative operations
leased operations
management contract
wholly owned operations
chains operations

Hotel Ratings
rating system
stars system
diamonds system
one-star hotel
two-star hotel
three-star hotel
four-star hotel
five-star hotel

Service Levels
luxury service
mid-range service
economy service
star service
diamond service

Hotel Types
city center hotel
airport hotel
freeway hotel
motel
business hotel
resort hotel
extended-stay hotel
convention hotel
economy/budget hotel
suites hotel
casino hotel
B+B (Bed and Breakfast) hotel
eco-hotel
condominium

Guest Cycles
information stage
contact/enquiry stage
reservation stage
check-in stage
occupancy stage
check-out/departure stage

Hotel Services
service Guide
hotel profile
welcome speech
environmental commitment
rules and regulations
lodging regulations
front office service
shopping service
friendly reminders
communication service
information service
postal service
valuables-depositing service
message service
telephone service
baggage service
business service
travel service
food & beverage/catering service
banqueting service
convention service
beauty service
recreation service
health service
entertainment service
shopping service
housekeeping service
room service
turn-down service
laundry (service)
(telephone) wake-up service
baby-sitting service
pet-caring service
service for the disabled
secretarial service
bell service
concierge service
valet service
calling service
elevator service
delivery service
valet parking service
pick-up service
rental service
package service
lost and found

Front Office Terms
walk-in guest/FIT
group guest
VIP guest
group leader
in-hotel guest
reservation status
stay-over
no-show
cancellation
under stay
over stay
late check-out
early arrival
expected arrival
expected departure/due out
advanced reservation
contracted reservation
confirmed reservation
guaranteed reservation
over booking
under booking
closed date
cut-off date
full house
room reservation chart
room rack
room status menu
room rack slip
information rack
key rack
mails rack
safety deposit box
guest history file
time stamper
guest folio rack
brochure rack
cash register
valet parking coupon
registration form
room card/key card/welcome card/hotel passport
advanced deposit
hotel voucher
rooming list
arrival list
waiting list
room change slip
room extension slip
VIP arrival report
cancellation list
no-show report
unexpected departure list
extension list
discount & complimentary list
expected departure list
rooms revenue daily report
room sales recapitulation
guest history card
employee performance appraisal form
visitors message
message slip
mail forwarding
safety deposit box slip
guest account
master folio
direct billing
credit card
American Express Card
Visa Card
Master Card
Federal Card
Million Card
JCB Card
floor limit
house credit limit
check-in
check-out
peak season
off-season
hotel policy
counter
registration form
full name
nationality
signature
passport
flight number
ID card
deposit
hotel register
message
breakfast coupon
bill/check
room charge
tariff
special rate
rent
discount
meal charge
service charge
sundry fee
free of charge
charge to the room
currency
exchange rate
cash
cheque
credit card
invoice
receipt
departure date
miss-check
baggage service
baggage cart
baggage storage
handbag
breakable
name tag
suitcase
valuable
postal service
airmail
registered mail
ordinary bill
express
a local call
a long distance call
extension
supermarket
kiosk
sundry Store
domestic product store
local item store
luxury product store
retail outlets
personal care items
handicrafts
shopping arcade

Housekeeping Terms
Room Types
gust room
executive Lounge
special floor
executive floor
business flooor
single room
standard room /twin room
double room
triple room
standard suite
duplex suite
junior suite
deluxe suite
presidential suite
business suite
bridal suite
presidential suite
VIP room
special room
inside room
outside room
corner room
connecting room
adjoining room
non-smoking room
room with a view

Room Status
OCC (occupied)
VC (vacant clean)
OC (occupied clean)
VD (vacant dirty)
OD (occupied dirty)
DL (double locked)
GRS (guest refused service)
CI (check in)
CO (check out)
DND (do not disturbed)
OOO (out of order)
OOS (out of service)
LS(long stay)
S (stay)
SO(sleep-out)
ED (expected departure)
LB (light baggage)
NB (no baggage)
VIP room
blocked
discrepant room
skipper (room)

Room Rates
room tariff
EP (European Plan)
AP(American Plan)
MAP(Modified American Plan)
CP(Continental Plan)
BP(Bermuda Plan)
rack rate
group rate
family plan rate
low season rate
high season rate
commercial rate
pachage plan rate
discount rate
complimentary
day-use rate
extra-bed rate
average room rate

Bed Types
twin-size bed
double-size bed/double bed
queen-size bed
king-size bed
baby bed/baby cot
extra bed; rollaway bed
twin beds
rollaway bed/foldaway bed
Hollywood bed
water bed
sofa bed

Room Furnishings
room key
door lock
room number
room controller
safe
lavatory, washroom
bathroom
sitting-room, living-room
sash window
windowsill
transom(window)
shutters
screen
balcony

Furniture
armchair
easy chair
rocking chair
folding chair
wicker chair
swivel chair
wardrobe
chest of drawers
built-in wardrobe, closet
sofa; settee
bench
stool
tea table
bookcase
bookshelf
desk
nightstand/bedside table
cushion
door-mat
carpet
rug
wall-painting
curtain
window screening

Beddings
bed board
bedspread
pillow
pillowcase
quilt
quilt case
cotton terry blanket
bedside towel
bed pad
blanket
sheet
mat
mattress

Toilet Articles
extras
dressing table
wash basin; hand basin
(toilet) mirror
water closet
toilet
toilet paper/tissue
rubbish bin
tap
nozzle/ shower head
cold and hot water taps
cold water
hot water
water tank
bath (tub)
shower
shower curtain
bath towel
bath mat
rag
(hand) towel
towel rail, towel rack
bath robe
sponge
bath soap
facial soap
shampoo
hair-conditioner
bath foam
body lotion
tooth paste
tooth brush
shaving brush
shaving cream
comb
shaver
electric razor
nail scissors
detergent
slippers
bathrobe
shirt
trousers
handkerchief
toilet paper holder
toilet roll, toilet paper
tissue
laundry bag
laundry list
shopping bag

Electrical Appliances
power adapter
reticle
telephone
socket
plug
switch
electric fan
electric iron
electric kettle
radiator
central heating
air-conditioner
television set (TV set)
computer
refrigerator
hair drier
remote controller

Lights
bulb
screw-type bulb
bayonet-type bulb
opal bulb, opaque bulb
frosted bulb
lampshade
bulb holder
bedside lamp
chandelier, pendant lamp
desk lamp
floor lamp
fluorescent lamp
wall lamp

Room Amenities
Match
battery
sewing kit
thermometer
alarm clock
lighter
ashtray
plate
hat rack
smoking set
cotton tips
waste-paper basket
clothes-hanger
peg, hook
cloth brush
pressing board/ironing board
shoe shiner
shoe horn
shoe shine paper
shoe basket
thermos bottle
cold water bottle
cup/tea tray
glass
mini-bar
ice bucket
ice pack
DND card
room service card

Stationery
ball pen
pencil
pen
envelop
letter paper
note pad
telephone directory
service directory
questionnaire
postcard
hotel card
stationery folder
magazine

Food & Beverage Terms
F & B service
business hour
catering products
banquet reservation
banquet hall
restaurant
buffet
breakfast buffet
western food
Chinese food
set menu
full house
reserved
occupied
vacant
menu
a la Carte Menu
set menu
order
order sheet
K.O.T
wine list
seat guests
take orders
deliver dishes
serve dishes
call dishes
open wine bottle
pour/serve wine
serve hot towels
replace dishes
tray upbearing
table setting
napkin-flower folding
table clearing
receive cash payment
sign bills
settle payment
see off guests

Food Outlets
Chinese Restaurant
Western Restaurant
Coffee Shop
Function Hall
Banquet Hall
Private Room
Special Room
Room Service
Outside Catering
Luxurious Restaurant
Table Service Restaurant
Counter Service Restaurant
Self-Service Restaurant
Fast Food Counter
Buffet Restaurant

Bar Types
lobby bar
nightclub bar
pool(side) bar
vertical bar
service bar
cocktail bar
banquet bar
mini bar
disco bar
sports bar

Banquet Types
Chinese banquets
Western banquets
state banquets
institutional banquets
gathering banquets
wedding banquets
birthday-celebrating banquets
family banquets
traditional banquets
buffet parties
cocktail parties
self-service parties

Chinese Cuisines
Guangdong cuisine
Sichuan cuisine
Shandong cuisine
Huaiyang cuisine
royal cuisine
feudal official cuisine
vegetarian cuisine
ethnic cuisine

Cooking Ways
boiling
stewing
braising
frying
stir-frying
quick-frying
deep-frying
frying and simmering
grilling
sautéing
simmering
smoking
roasting/barbecuing
baking
steaming
scalding
candying
salting
broiling
pouching

Tastes
sour
sweet
bitter
tart
fragrant
crisp
hot/spicy
weak
Muslim
oily/greasy
salty
strong
vegetarian

Sideboard Articles
service trolley
salad trolley
dessert trolley
cheese trolley
liqueur trolley
oven trolley
transfer trolley
sideboard
towel warmer
plate cover
thermos bottle
bamboo steamer
bread basket
finger bowl
ice bucket
ice tong
pitcher
milk jug
coffee pot
service tray
service mat
bottle opener
corkscrew
alcohol stove
waiter cleaning cloth/pantry cloth

Table Articles
table
top table
table skirt
chair
chair cover
table cloth mat/silent cloth
top cloth
place card
menu card
apron
napkin
napkin ring
paper napkin
hot towel
cigarette
ashtray
toothpick (holder)
vase
fresh flower
candlestick

Tableware
chopsticks
chopsticks rack
chopsticks bag
plate
dish
butter dish
soy sauce dish
tureen
main course plate
soup plate
starter plate
dessert plate
bread plate
service plate
bowl
soup bowl
soul spoon
service spoon
soup ladle
coffee spoon
dessert spoon
cruet
tea set
teacup
soup cup
glass ware
glass
(ice)water glass
goblet
wine cup
Maotai glass/Brandy glass
white wine glass
red wine glass
champagne glass
cocktail glass
beer glass
wine basket
coffee set
coffee cup
coffee spoon
silver ware

Cutlery
knife and fork
knife stand
knife
table knife
fish knife
meat knife/carving knife
butter knife
steak knife
cheese cutter
fruit knife
cake knife
dinner knife
starter knife
fork
fruit fork
dinner fork
starter fork
dessert fork
snail fork
cocktail fork
service fork
carving fork
snail tong
lobster tong
sugar tong
ice tong
lobster stick
cake server

Foods
principle food
supplementary food
main course
side order
special dish
seasonal item
famous dish
typical local dish
starter/appetizer
breakfast
lunch
dinner, supper
noodles
spaghetti
macaroni
rice
fried rice
porridge
steamed bun
deep-fried dough sticks
dumplings
jiaozi
sweet dumplings
stuffed steamed bun
rice dumplings wrapped in bamboo leaves
bread
sandwich
pie
hamburger
hot dog

Desserts
chocolate
candy
biscuits
moon cake
cake
cookie

Food Materials
Meats
pork
beef
mutton
lamb
spare rib chop
tongue
sausage
suckling pig
ham
steamed pork
diced meat
sliced meat
shred meat
meat filling
minced meat
chicken
chicken breast
gizzard
duck
wild duck
duck web
goose
quail
bear’s paw
snail
snake
frog
bird’s nest
pigeon
game
hare
rabbit

Western Food Meat Materials
beef
bull
buffalo
calf/veal
deer
cow
goat
hare
ox
breast
brisket
buttock
chuck
cutlet
fat
fillet
fillet steak
lamb chop
lean
fore leg
flank
hind shank
fore shank
liver
loin
mutton
pork chop
rib
rump
sirloin
tail
soft plate
cock turkey
hen turkey

Eggs
duck egg
pigeon egg
egg yolk
egg white
fresh egg
salted egg
lime-preserved egg

Fishes
anchovy
roach
ink fish
shark
whale
turtle
flatfish
octopus
carp
crucian
mandarin fish
yellow-fin tuna
perch
herring
salted fish
hard roe
hair tail fish
eel
big head
white fish
white bait
pomfret/ butterfish
squid
cod
trout
abalone
long-nosed elephant fish
shark’s fin
tuna
salmon
sardine
sole

Sea Products
jellyfish
sea cucumber
kelp
sea conch
sea crab
river crab
crab roe
prawn
lobster
shrimp
dried shrimp
dried prawn
dried clam
oyster
scallop meat

Vegetables
greens
cabbage
cabbage heart
water shield
black moss
pickle
cauliflower
parsley
celery
spinach
amaranth
bitter gourd
cucumber
Chinese water melon
hot pepper
green pepper
turnip/radish
carrot
lily root
asparagus
bamboo shoots
winter shoots
egg plant
potato
sweet potato
onion
lotus root
mushroom
fungus
cane shoots
corn
lettuce
tomato
garlic
French bean
red bean
cowpea
green bean sprouts
soybean sprouts
pea
broad bean
bean curd
artichoke globe
beet root
black lentil
broccoli
brussels sprouts
butter bean
sugar pea
cucumber
white truffle

Condiments
cruet
gourmet powder
oil
soybean oil
vegetable oil
salt
sugar
curry
pepper
chilli
soy sauce
tomato sauce/ketchup
vinegar
aromatic vinegar
white vinegar
red vinegar
cinnamon
clove
mustard
scallion
ginger
bay leave
pepper ground
starch
baking powder
rock sugar
brown sugar
syrup
saccharine
honey

Western Food Ingredients
allspice
anise
cinnamon
clove
cassia
peppermint
cardamon
nut meg
coriander
curry paste
ginger powder
cumin
bay leaf
mace
borage
mustard
saffron
marjoram
tumeric
white pepper
black pepper
coarse pepper
cayenne pepper
isinglass
olive oil
coconut oil
margarine
rolled oats
cereal
corn flakes
grape nuts
porridge
puffed wheat
graham flour

Fruits
apple
banana
pear
avocado
peach
cherry
carambola
kiwi fruit
mango
bread fruit
grape
orange
tangerine
sugar cane
persimmon
Chinese dates
watermelon
papaya
haw
plum
strawberry
damson
greengage
durian
guava
litchi (fruit)
Hami melon
Lanzhou melon
pudding
pineapple
apricot
coconut
lemon
olive
grapefruit

Dry Fruits
peanut
chestnut
walnut
cashew nuts

Beverages
drink list
soft drink
coffee
instant coffee
black coffee
iced coffee
milk
cheese
butter
yoghurt
milkshake
ice cream
tomato juice
orange juice
soy milk
cola
Coca-cola
cocoa
soda water
aerated water
sprite
purified water
mineral water
ice water
Chinese spirit
Maotai
yellow wine
sake
Shaoxin wine
Chinese distillate spirits
liquor
beer
ale
stout
drough