酒店服务英语 初级.doc

Part One Hotel Courteous English 酒店礼貌用语
Unit One Welcome to Our Hotel!
第一单元 欢迎光临我们的酒店！
Part 3 Words and Phrases词汇与短语
good adj. 不错的；好的
morning n. 早晨；上午
sir n. 先生
welcome v. 欢迎（光临）
our pron. 我们的
hotel n. 旅馆；酒店
afternoon n. 下午；午后
Mary n. 玛丽（女子名）
help n. 帮助
you pron. 你；你们
no adv. (用以表示否定的回答)不，不是，没有
thank v./n. 感谢
Tom n. 汤姆（男子名）
bellboy n. 门童
glad adj. 高兴的
serve vt. 为……服务
Thank you 谢谢您。
evening n. 傍晚；晚上
madam n. 女士、夫人、太太、小姐
nice adj. 好的；美好的
see vt. 看见；看到
again adv. 再；再一次
me pron. 我
too adv. 也
Mrs. n. 太太；夫人
Black n. 布莱克（姓氏）
please vt. 请
enjoy vt. 享受；喜爱
stay vi. 停留；暂住
night n. 夜；晚上
Mr. n. 先生
sleep n. 睡眠；睡觉
Part 5 Exercises课后练习
1. Read the following sentences.朗读下列句子。
（1） Good morning, sir. Welcome to our hotel.
（2） Good afternoon, madam. May I help you?
（3） Good evening, Mr. Black. Nice to see you again in our hotel.
（4） Good night. Have a good sleep.
（5） Please enjoy your stay in our hotel.
2. Listen to the short dialogues and fill in the blanks.听下列对话填空。
Dialogue 1
Staff: Good morning, sir.______________________
Guest: Good morning.
Dialogue 2
Staff: Good morning, sir.______________________
Guest: I’d like to pay the pill（结账）.
Dialogue 3
Staff: Good morning, Mr. Black.______________________
Guest: Me too. Thank you.
Dialogue 4
Staff: Nice to meet you, Mr. Black.______________________
Guest: Thank you.
Dialogue 5
Staff: Good evening, Mrs. Black.______________________
Guest: Thank you.
Dialogue 6
Staff: Good night, Mr. Black.______________________
Guest: Thank you. Good night.
3. Translate the following sentences.翻译下列句子。
（1） 早上好，先生。欢迎光临。
（2） 早上好，女士。我叫汤姆，我是门童，很高兴为您服务。
（3） 下午好，先生。我是玛丽，我能为您服务吗？
（4） 下午好，女士。很高兴见到您。
（5） Nice to see you, Mr. Black.
（6） I’m glad to serve you, Mrs. Black.
（7） Nice to see you again in our hotel.
（8） Please enjoy your stay with us.

Unit Two May I Help You?
第二单元 我能为您服务吗？
Part 3 Words and Phrases词汇与短语
sunshine n. 阳光
Sunshine Hotel 阳光酒店
call v. 打电话
from prep. 从；由
want vt. 要；想要
book vt. 预订
room n. 房间
how adv. 怎样；怎么
need v. 需要
taxi n. 出租车
what pron. 什么
is vi. 是
there adv. （与动词be连用）有
there is/are… 有……
anything pron. （用于疑问句）什么东西，什么事情
extra adj. 另外的；额外的
bed n. 床
an extra bed 一张加床
kid n. 小孩；孩子
Part 5 Exercises课后练习
1. Read the following sentences.朗读下列句子。
（1）Good morning, sir. May I help you?
（2）Good afternoon, madam. How may I help you?
（3）Welcome to our hotel. Can I help you?
（4）Nice to see you, Mr. Black. What can I do for you?
2. Listen to the short dialogues and fill in the blanks.听下列对话填空。
Dialogue 1
Staff: Good morning, Helen（海伦）._______________________
Guest: Where’s the Coffee Shop（咖啡厅）？
Staff: It’s over there on your right（在右手边）.
Dialogue 2
Staff: Good morning._______________________
Guest: I need a taxi.
Dialogue 3
Staff: Good afternoon, madam._______________________
Guest: I want to call my friend（朋友）.
Staff: Certainly（当然可以），madam.
Dialogue 4
Staff: Front Desk（总台），Li Hong’s speaking（我是李红）.___________________________
Guest: Can I change my room（换房间）？
Staff: Certainly, sir.
3. Translate the following sentences.翻译下列句子。
（1）早上好，先生。能为您服务吗？
（2）下午好，女士。能为您服务吗？
（3）布莱克先生，我能为您服务吗？
（4）布莱克夫人，能为您服务吗？
（5）May I help you, sir?
（6）How may I help you, madam?
（7）What can I do for you, sir and madam?
（8）If（如果）you want to book a room, I can help you.

Unit Three Could You Sign Your Name Here?
第三单元 请您在这里签名！
Part 3 Words and Phrases词汇与短语
know vt. 知道；了解；懂得
your pron. 你的；你们的
name n. 名字；姓名；名称
Rose n. （女子名）露丝
have a look at 看一看
passport n. 护照
here adv. 这里；在这里；向这里
Here it is 给您。
sign v. 签名
sign your name 签上您的姓名
show vt. 出示
room card 房卡
open v. 打开
window n. 窗户
Go ahead. 行/好的。
mind v. 介意
clean v. 打扫
now adv. 现在，目前，此刻
Not at all. 别客气/不用谢。
Part 5 Exercises课后练习
1. Read the following sentences.朗读下列句子。
（1）May I know your name, please?
（2）Can I have a look at your passport, sir?
（3）Would you please sign your name here, sir?
（4）Please show me your card, madam.
2. Listen to the short dialogues and fill in the blanks.听下列对话填空。
Dialogue 1
Staff: May I __________________?
Guest: My name is John Black（约翰·布莱克）.
Dialogue 2
Staff: ____________________, sir?
Guest: Here it is.
Dialogue 3
Staff: Shall I ________________?
Guest: Thank you.
Dialogue 4
Staff: __________________to try some steak（牛排）？
Guest: Yes, of course（当然可以）.
Dialogue 5
Staff: Would you like me____________________ it now?
Guest: Good idea.（好主意）
Dialogue 6
Staff: __________________, please let me know.
Guest: Sure.
Dialogue 7
Staff: Do you mind___________________?
Guest: No, not at all.
3. Translate the following sentences.翻译下列句子。
（1）请问您叫什么名字？
（2）请您在这里签名。
（3）我能看一下您的护照吗？
（4）我能为您打开窗户吗？
（5）May I know your room number（房号）？
（6）Would you like me to fill in the form（填写表格）？
（7）Shall I open the door（门）for you?
（8）Please show me your room card.

Unit Four I’ll Put You Though at Once.
第四单元 我立刻为您接通电话。
Part 3 Words and Phrases词汇与短语
table n. 桌子；餐台；台
put through 接通
at once 立刻；马上
operator n. 接线员；话务员
speak v. 说话；讲话
where adv. 在哪里；往哪里；从哪里
sorry adj. 抱歉；对不起
hear v. 听见；听
loud adv. 大声地；响亮地
a bit louder 大点声
talk v. 讲话；谈话；演讲
talk to… 和……讲话
line n. 电话线
busy adj. 忙碌的；繁忙的
try v. 尝试
later adv. 较晚地；更晚地
Hold on. 请稍等。/电话别挂。
leave v. 留给
message n. 口信；信息；消息
leave a message 留言
make v, 作出（某种举动）
outside adj. 外面的；外部的
make a call 打电话
make an outside call 打外线电话
number n. 号码
friend n. 朋友
dial v. 拨（电话号码）
before prep. 在……以前
first adv. 首次；最初
then adv. 然后；接着
area n. 地区；区域
code n. 　　代号；代码
area code 区号
Part 5 Exercises课后练习
1. Read the following figures and sentences.朗读下列数字及句子。
（1）1，2，3，4，5，6，7，8，9，10
（2）I’ll put you through at once.
（3）I’m sorry. Could you speak a bit louder, please?
（4）The line is busy now. Could you try later?
（5）Please dial “0” before you dial your number.
（6）Good morning. Operator speaking. May I speak to Mr. Black?
2. Listen to the short dialogues and fill in the blanks.听下列对话填空。
Dialogue 1
Staff: Good morning. __________________. Can I help you?
Guest: I’d like to talk to your manager（经理）.
Staff: ______________________
Dialogue 2
Guest: I want to talk to my friend in Room 413.
Staff: Certainly, madam. _____________________
Guest: Helen White.
Staff: ______________________
Dialogue 3
Guest: I want to call the Front Office（总台）.
Staff: I’m sorry. ______________________
Guest: The Front Office.
Staff: Sorry, the line is busy.
Dialogue 4
Guest: Room 212, please.
Staff: ___________________
Guest: Oh, yes. It is 202.
Staff: Just a minute（请稍等）, please.
3. Fill in the blanks and complete the dialogue.填空并完成下列对话。
（1）Sorry, Mr. White is not __________the room now. Could you______________?
（2）I’m sorry the line is_____________ now. Would you____________________?
（3）The number of our hotel is 8884455. You can make the outside call in your room. Please dial __________first, then____________________________, and your number.
（4）Good morning. _____________________.Your friend Mr. Black is waiting for you at the lobby（酒店大堂）.
4. Translate the following sentences.翻译下列句子。
（1）早上好，我是话务员小王，我能为您服务吗？
（2）请您讲大声些。
（3）对不起，现在电话占线，您要留言吗？
（4）请稍等，我立刻为您接通电话。
（5）Please dial “0” before you dial your number.
（6）Good morning. Operator speaking. May I help you?

Unit Five What Would You Like to Have?
第五单元 您想要什么？
Part 3 Words and Phrases词汇与短语
kind n. 种类
like vt. 喜爱
double adj. 两人用的；双人的
steak n. 牛排；鱼排
rare adj. （肉等）生的；三成熟的
prefer v. 宁愿；更喜欢
tea n. 茶；茶叶
black tea 红茶
green tea 绿茶
about prep. 关于；对于
How about… ……怎么样？
suite n. 套房
offer v. 给予；提供
discount n. 折扣
month n. 月
really adv. 真的；确实；实际上
near prep. 靠近；靠着
all right 好；行；可以
pay v. 付；支付；付款
bill n. 账单
pay the bill 结账；付款
cash n. 现金；现款
pay in cash 现金支付
Part 5 Exercises课后练习
1. Read the following figures and sentences.朗读下列数字及句子。
（1）11,12,13,14,15,16,17,18,19,20
（2）What kind of room would you like, sir?
（3）How would you like to pay your bill?
（4）Would you like your steak rare?
（5）Which would you prefer, green tea or black tea?
（6）Will this table be all right?
2. Listen to the short dialogues and fill in the blanks.听下列对话填空。
Dialogue 1
Staff: _______________________
Guest: I like the table over there.
Dialogue 2
Staff: _________________________
Guest: I’ll pay in cash.
Dialogue 3
Staff: _________________________
Guest: Double room.
Dialogue 4
Staff: ________________________
Guest: Green tea.
Dialogue 5
Staff: ________________________
Guest: At six.
Dialogue 6
Staff: _______________________
Guest: Good. Thank you.
3. Translate the following sentences.翻译下列句子。
（1）先生，您想用哪种方式结账？
（2）您喜欢什么类型的房间？
（3）您想喝哪种果汁（juice）？
（4）您想坐哪里？
（5）Who would you like to speak to?
（6）Where would you like to visit（参观）？

Unit Six May I Make a Suggestion?
第六单元 我能向您推荐一下吗？
Part 3 Words and Phrases词汇与短语
hungry adj. 饥饿的
lunch n. 午餐
have lunch 吃午餐
go vi. 去；离去
go to 去
Chinese adj. 中国的
restaurant n. 餐馆；餐厅
Chinese Restaurant 中餐厅
second adj. 第二的
floor n. （楼房的）层；地板
different adj. 不同的
dish n. 一盘菜；菜肴
local adj. 当地的
certainly adv. 当然；可以；没问题
try n. 尝试
delicious adj. 美味的
speciality n. 特色菜肴；特产
popular adj. 广为流传的
beautiful adj. 美丽的
worth adj. 值得（做……）
suggestion n. 建议
make a suggestion 提出建议；推荐
comfortable adj. 舒服的；舒适的
idea n. 主意
have no idea 不知道
tonight adv. 今晚
sing v. 唱歌
dance v. 跳舞
KTV bar 卡拉OK厅
Enjoy oneself! 玩得开心！
Part 5 Exercises课后练习
1. Read the following words and sentences.朗读下列单词及句子。
（1）first, second, third, fourth, fifth, sixth, seventh, eight, ninth, tenth.
（2）Would you like to try this one? It’s very good.
（3）It’s delicious. It’s our speciality.
（4）They’re very popular and worth a try.
（5）It’s very beautiful. We all like it very much.
（6）May I make a suggestion?
2. Listen to the short dialogues and fill in the blanks.听下列对话填空。
Dialogue 1
Guest: Does it taste good?
Staff: Yes, it’s delicious.______________________
Dialogue 2
Guest: What kind of tea do you have?
Staff: _______________________
Dialogue 3
Guest: I have no idea about how to go there.
Staff: _________________You can take Bus No. 3 to get there. It’s not far away（不远）.
Dialogue 4
Guest: Do you have any other facilities（其他设施）？
Staff: Yes. _________________________________You may go to the fifth floor（去五楼）and have a look.
Dialogue 5
Guest: The dish is very delicious.
Staff: Yes, _________________
Dialogue 6
Guest: I need something to drink.
Staff: ________________________
3. Translate the following sentences.翻译下列句子。
（1）我能向您推荐一下吗？
（2）这很有名，是我们的特色菜。
（3）这间房间非常好，我们都很喜欢它。
（4）这在中国很受欢迎，值得一试。
（5）This is very popular with the Chinese.
（6）It’s very delicious. Hope you’ll enjoy it.
（7）It’s good in quality（质量）. Would you like to try it?

Unit Seven Thank You Very Much!
第七单元 谢谢您！
Part 3 Words and Phrases词汇与短语
show vt. 出示；给……看
keep v. 拥有；保管
rain v. 下雨
bring v. 带来；拿来
umbrella n. 雨伞
information n. 信息
doctor n. 医生；大夫
see the doctor 看医生、看病
care n. 照料；关怀
Take care! 当心保重。
grateful adj. 感激的
be grateful to sb. 感激某人
wet adj. 潮湿的
mind v. 注意；小心
step n. 脚步
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