[商务英语]+对话实例.doc

商务英语商务英语 对话实例对话实例 商务英语商务英语 对话对话实实例例 最牛英语口语培训模式最牛英语口语培训模式：躺在家里练口语躺在家里练口语，全程外教一对一全程外教一对一，三个月畅谈无阻三个月畅谈无阻！太平洋英语，太平洋英语，免费免费体验全部体验全部外教一对一外教一对一课程课程：营销策略营销策略 营销是公司发展业务的重要手段。如何推出新产品和占领市场，营销策略的制定是至关重要的。Tanya Nichols 是一家冰淇淋制造公司的老板，她正在和她的营销经理 Carla Hutchison 谈论一种新口味冰淇淋的营销策略。Tanya:So,Carla,do you have a marketing plan for our new ice-cream sandwich?Carla，你对我们新的冰淇淋三明治有什么营销计划吗？/COLOR Carla:Yes I do.After going through our S.W.O.T.process,I think were in good shape.One of our main strengths is the quality of our ice cream,and theres a good market opportunity for the novelty of a choice of flavors.Since our company already has a good image,I dont see many weaknesses.No other company sells ice-cream sandwiches with a choice of 5 flavors,so theres no threat to speak of,either.是的我有。经过 SWOT 分析，我认为我们的经营状况很好。我们的主要优势之一是我们产品的质量，并且创新口味的产品在市场上有很大商机。因为我们公司已有一个好的形象，我并不认为有很多不利因素。没有其他公司有 5 种口味的冰淇淋三明治，所以对我们来说谈不上有什么威胁。/COLOR Tanya:I assume we dont need to worry about creating a need,with summer almost here.我想夏天就要来了，我们不用再为创造需求而担心。/COLOR Carla:Right.As for the marketing mix,well package it in gold foil with dark brown lettering to simulate chocolate,and price it 20%higher than our chocolate-covered ice-cream bar.Itll be introduced in selected places across the country starting next month.The main promotion will be through advertising,using a pull strategy,of course.We havent finalized our ads yet,so Ill have to let you know.Can we meet again the beginning of next week?对。至于说营销组合，我们要用像巧克力一样的深褐色字母的金箔纸来包装它，仿照巧克力，并且定价比我们的巧克力脆皮冰淇淋贵 20%。下个月将要在全国 商务英语商务英语 对话实例对话实例 有选择地投放市场。主要通过广告促销，当然是运用“拉”的策略。我们还没有最终决定我们的广告，因此我还得要报告你。我们下周初能再碰一下面吗？/COLOR Tanya:Sure can.Let me check.how about Tuesday morning at 10:30?当然可以。让我看一下星期二早上 10:30 怎么样？/COLOR Carla:Uh,lets see.okay with me.呃，我看看我没问题。/COLOR 收藏 分享 评分 适合家庭主妇、投资型男的居家小本事业,免费起步!AdelynAdelyn 有过贡献的斑竹 沙发沙发 发表于 2006-5-28 04:22|只看该作者 广告宣传广告宣传 上一次Tanya Nichols和Carla Hutchison 商讨了公司新口味冰淇淋的营销策略。现在，他们打算正式开始广告宣传了。他们就宣传活动进行了一番讨论。Tanya:Good morning,Carla.How are you today?早上好，Carla。你今天过得怎么样？/COLOR Carla:Im doing fine.How about you?我很好，你呢？Tanya:Great,thanks.So,whats the status of our advertising campaign?很好，谢谢。我们公司的广告宣传作得怎么样了？/COLOR Carla:As I mentioned 商务英语商务英语 对话实例对话实例 before,a national campaign will start next month.Weve decided to use a variety of media for full coverage.First,well have 30-second spots on television once a day for 3 weeks.At the same time,well do 15-second radio commercials 3 times a day in selected cities with large populations.Finally,well have some outdoor ads using billboards near the main entrances to big cities.正如我以前所提到的，我们下个月将开始全国范围内的宣传活动。我们已经决定利用各种媒体做全面宣传。首先，我们在电视上做持续三个礼拜的广告，每天一次，每次 30 秒。同时，我们还会选人口较多的城市，用电台广播宣传，每天三次，每次 15 秒。最后，我们还会有一些户外宣传活动，在大城市的主要入口处树立广告牌。/COLOR Tanya:What will the ads be?那么采取什么样的风格呢？/COLOR Carla:Were focusing on slice of life,showing how you can beat the summer heat by biting into a cool ice-cream sandwich.Well also show everyone there are variety of flavors and theyre not stuck with just 商务英语商务英语 对话实例对话实例 vanilla.我们将把焦点放在日常生活方面，告诉你只要吃一个冰淇淋三明治，就能消除夏日炎热。我们还会给大家展示我们多种口味的冰淇淋，香草并不是唯一的口味。/COLOR Tanya:Sounds like an ideal approach.Will we have a new slogan?似乎是个完美的方案。我们会有新的口号吗？/COLOR Carla:Definitely.The advertising agencys working on that right now.Theyll have some proposals ready by the end of the week.当然，广告代理商正在设计呢。这个周末会出台一些新的策划。/COLOR Tanya:Sounds like well have a winner on our hands!听起来我们将会成为一个大赢家/COLOR！适合家庭主妇、投资型男的居家小本事业,免费起步!AdelynAdelyn 有过贡献的斑竹 3 3楼楼 发表于 2006-5-28 04:24|只看该作者 客户关系管理客户关系管理 客户关系管理是公司经营管理中很重要的一部分。Douglas Winters是一家百货公司的客户服务部经理，最近他的公司收到了不少客户投诉。现在，他正在和他的一名属下 Howard Mendell 讨论解决这些问题的事宜。Douglas:I called you in because Ive been hearing about too many customer complaints recently,even from some of our most loyal 商务英语商务英语 对话实例对话实例 customers.What do you know about this,Howard?我把你叫进来是因为最近我听到不少顾客对我们工作的抱怨，甚至有一些是从我们最忠实的顾客那里传来的。Howard，你是怎么看的？/COLOR Howard:Weve had a lot of problems with certain items from a new manufacturer.Weve handled it according to the store policy of giving a refund or an exchange.Feedback from our staff indicates some customers think our quality control is lax.我们从一个新厂商那儿进的一些货确实有一些问题。我们已经根据公司政策进行了合理的退换。从我们职员那里得来的反馈也表明顾客认为我们对商品质量把关不严。/COLOR Douglas:From their point of view,theyre right!Its not our fault,of course,but what are we doing about it?Has there been any follow-up on this issue?从顾客的立场来想，他们是没有错的。当然这也不是我们的错。问题是，接下来我们做了什么了吗？/COLOR Howard:Weve contacted Purchasing,and theyre dealing with the manufacturer right now.我们已经联络采购部，他们也正在和供应商讨论相关事宜。/COLOR Douglas:Thats not good enough!If weve had that many complaints,lets get the products taken off the shelves until the manufacturer cleans up their act.那还不够！既然我们已经听到那么多的不满，我们就必须立即把那些商品撤出货架，直到供应商确保其产品合格才能上架/COLOR。Howard:All right.Ill talk to the department manager about it.Shouldnt be a problem,but itll probably take them a day or two to restock the empty space.好的。我会和采购部经理商讨此事。这应该没有问题，不过要把空下来的货架装上货还得花一两天。/COLOR Douglas:Thats okay.Lets be pro-active with the customers who bought those products.Send them a discount coupon for their next store purchase.And lets touch bases with our other recent customers to make sure that theyre satisfied with our customer policies.那很好。我们必须积极主动地与购买了那些不合格商品的顾客取得联 商务英语商务英语 对话实例对话实例 系，并寄一张下次购物使用的优惠券。我们还必须取得和新顾客之间的情感联系，以确保他们对我们客服工作满意。/COLOR Howard:Ill get on it right away.我马上去办。Douglas:OK.Thanks,Howard.好的。谢谢你，Howard。/COLOR 怎么样，这段对话在客户关系管理的英文交流上给你不少启发吧！适合家庭主妇、投资型男的居家小本事业,免费起步!回复 引用 TOP AdelynAdelyn 有过贡献的斑竹 4 4楼楼 发表于 2006-6-4 04:35|只看该作者 商务会议常用英语（一）商务会议常用英语（一）2006-05-26 10:49 说到商务会议，是不是立刻想到一群西装革履的白领们坐在一个大会议桌周围，表情严肃地讨论各种文件？确实，商务会议是个严肃的场合，这种会议上的用词非常礼貌，给人的感觉就是“公事公式”。我们来看看在会议上该如何礼貌地引起会议主持的注意屎捅泶镆饧约霸跹銎缆郯桑?Getting the Getting the Chairpersons Attention Chairpersons Attention 引起会议主持的注意引起会议主持的注意 May I have a word?If I may,I think.Excuse me for interrupting.May I come in?Giving Opinions Giving Opinions 表达意见表达意见 Im positive that.商务英语商务英语 对话实例对话实例 I(really)feel that.In my opinion.The way I see things.If you ask me.I tend to think that.Asking for Opinions Asking for Opinions 询问意见询问意见 Are you positive that.Do you(really)think that.(name of participant),can we get your input?How do you feel about.?Commenting Commenting 做出评论做出评论 Thats interesting.I never thought about it that way before.Good point!（来源：英语点津 Annabel 编辑）适合家庭主妇、投资型男的居家小本事业,免费起步!回复 引用 TOP AdelynAdelyn 有过贡献的斑竹 5 5楼楼 发表于 2006-6-4 04:44|只看该作者 商务会议常用英语（二）商务会议常用英语（二）2006-05-29 10:30 英语中一词多义的现象很普遍。很多词在不同的领域有不同的意思。商务英语商务英语 对话实例对话实例 因此难免造成歧义和误解。当你不明白的时候，你需要别人澄清，当你讲到一个可能产生很多歧义的问题时，你也需要为听众说明。下面是一些商务会议上常用的要求澄清和澄清时要用的“业务”语言，看看你用得上不？Asking for Clarification Asking for Clarification 要求澄清要求澄清 I dont quite follow you.What exactly do you mean?我不太明白你的意思。你到底想说什么呢？Im I dont quite understand what you are getting at.好像我没太明白你的看法。Could you explain to me how that is going to work?你能给我解释一下这个是怎么用的吗？I dont see what you mean.Could we have some more details,please?我不明白你的意思。你能说得再详细一点吗？Clarifying Clarifying 澄清澄清 Let me spell it out.让我解释一下 Have I made that clear?明白了吗？Do you see what Im getting at?你明白我的意思吗？Let me put this another way.让我换种方式说明 Id just like to repeat that.我愿意重申一下 （来源：英语点津 Annabel 编辑）适合家庭主妇、投资型男的居家小本事业,免费起步!回复 引用 TOP 商务英语商务英语 对话实例对话实例 AdelynAdelyn 有过贡献的斑竹 6 6楼楼 发表于 2006-6-4 04:45|只看该作者 商务会议常用英语（三）商务会议常用英语（三）2006-05-30 10:38 如果你对会议上正在讨论的东西不太不了解，你就得请别人给你提供一些详细的信息。自己不确定是否明白了对方的意思时，就要确认一下。如果别人误会了你的意思，你就要赶快更正。看看下面这些关于请求、确认、和更正的表达，是不是能帮上你的忙呢？Requesting Information Requesting Information 请求信息请求信息 Please,could you.Id like you to.Would you mind.I wonder if you could.Asking for Verification Asking for Verification 请求确认请求确认 You did say next week,didnt you?(did 要重读)Do you mean that.?Is it true that.?Correcting Information Correcting Information 更正更正 Sorry,I think you misunderstood what I said.Sorry,thats not quite right.Im you dont understand what Im saying.Thats not quite what I had in mind.商务英语商务英语 对话实例对话实例 Thats not what I meant.（例句来源：英语点津 Annabel 编辑）适合家庭主妇、投资型男的居家小本事业,免费起步!回复 引用 TOP AdelynAdelyn 有过贡献的斑竹 7 7楼楼 发表于 2006-6-4 04:46|只看该作者 商务会议常用英语（四）商务会议常用英语（四）2006-05-31 10:38 会议上关于一个问题大家讨论得非常热烈，热烈到从这个问题又引申出了若干问题，结果远远偏离了讨论的主题。这个时候就得有个人出来挽救会议原来的主题了。那么，该如何提请大家转入正题呢？下面是一些提请大家转入正题的句子，看看能不能用上？Were running short of time.Well,that seems to be all the time we have today.Please be brief.Im weve run out of time.Im thats outside the scope of this meeting.Lets get back on track,why dont we?Thats not really why were here today.Why dont we return to the main focus of todays meeting?Well have to leave that to another time.Were beginning to lose sight of the main point.商务英语商务英语 对话实例对话实例 Keep to the point,please.I think wed better leave that for another meeting.Are we ready to make a decision?（例句来源：英语点津 Annabel 编辑）适合家庭主妇、投资型男的居家小本事业,免费起步!回复 引用 TOP AdelynAdelyn 有过贡献的斑竹 8 8楼楼 发表于 2006-6-4 04:48|只看该作者 买方市场买方市场 vs.vs.卖方市场卖方市场 2006-05-19 08:54 买方市场和卖方市场这对兄弟是贸易中常见的词。他们一个表示有利于购买者的市场行情：a buyers market，另一个表示有利于销售者的市场行情：a sellers market。对于我们广大消费者来说，当然希望什么都是买方市场好啦！看下面这两位是怎么说的：A:Have you bought the house?你已买房子了吗？B:I cant decide.There are a lot of houses for sale.我不知道该怎么办。那么多房子，眼都挑花了。A:Its a buyers market,you know.现在是买方市场嘛！以现在国内的房地产市场行情来看，这位老兄大概是做梦时说的这些话。对于商家来说，卖方市场对他们就有利了。A:Do you have any cellphones left?商务英语商务英语 对话实例对话实例 B:Im sorry.We sold out of cellphones an hour ago.A:Oops!Pity.B:Its a sellers market,sir.（英语点津 Annabel 编辑）适合家庭主妇、投资型男的居家小本事业,免费起步!回复 引用 TOP AdelynAdelyn 有过贡献的斑竹 9 9楼楼 发表于 2006-6-4 04:55|只看该作者 如何要求赔偿？如何要求赔偿？2006-04-20 09:32 货物运输过程中若有损毁，那么赔偿就不可避免。这个问题有时会相当棘手，但却是一项建立公司口碑的重要影响因素。现在就来学学怎么用简单的英语来搞定赔偿这个问题吧！Dialogue 1/COLOR A:How about taking the damaged portion at a lower price?损坏的那部分就算便宜一点，如何？B:What kind of price did you have in mind?你说多少呢？A:I was thinking of 40%off.打个 6 折吧。B:That will probably be ok.应该可以吧。Dialogue 2/COLOR A:We cant process your damage claim.我们无法办理你的索赔。B:Why not?为什么？商务英语商务英语 对话实例对话实例 A:You didnt note the damage on the bill of lading.你没有在提货单上注明损坏情况。B:I see.这样子！Dialogue 3/COLOR A:What about our claim?我们的赔偿怎么样啦？B:Our shipping manager is looking into it.我们的货运经理正在调查这件事。A:When will we hear something from him?什么时候会有消息呢？B:On,in just a day or two,I think.哦，我想就这一两天吧。Dialogue 4/COLOR A:Here is the final settlement for your claim.你的赔偿问题终于解决了。B:Thanks.We appreciate how fast you worked.谢谢你们这么快就办好了。A:We only hope we wont have this kind of problem again.我们只是希望不会再有这样的事情发生。B:That goes for us too.我们也是这么希望。适合家庭主妇、投资型男的居家小本事业,免费起步!回复 引用 TOP AdelynAdelyn 有过贡献的斑竹 1010楼楼 发表于 2006-6-4 04:56|只看该作者 货物损毁货物损毁 2006-04-19 09:50 有时候，货物在运输的过程中会造成一定的损毁。这个时候买卖双方就应该合力调查清楚损毁原因和责任，以便向责任方提出赔偿、协调解决问题。听上去是不是极端复杂？其实用几句简单的英语也可以搞 商务英语商务英语 对话实例对话实例 定哦！A-bargainer;B-buyer;C-inquirer/COLOR A:Yes,may I help you?有什么事吗？B:We got a damaged shipment from you.你们送来的货有损坏。A:Was the damage extensive?坏得很多、很严重吗？B:Id say about half of the shipment is unusable.我看大概有一半的货不能用了。A:Well send someone right away to look at it.我们会马上派个人去查看。B:Good,well be expecting him.好，我们等着他。A:How bad was the damage?损坏情况如何？C:One packing case was crushed.有一个箱子全压坏了。A:Was all the material in that case destroyed?箱里的东西都毁了吗？C:I dont think any of it can be used.我看都不能用了。B:Just whose fault is this damage?这次的损坏究竟是谁的责任呢？商务英语商务英语 对话实例对话实例 A:The order was in good shape when it left our factory.货离开工厂时都是完好无缺的啊。B:It certainly didnt arrive here that way.送到这儿时可不是那样！A:Well make it right with you,of course.当然，我们会帮你调查清楚的。适合家庭主妇、投资型男的居家小本事业,免费起步!回复 引用 TOP AdelynAdelyn 有过贡献的斑竹 1111楼楼 发表于 2006-6-4 04:57|只看该作者 收款收款 2006-04-18 09:34 买卖做成了，怎么付账收款就是个大问题。不过，大问题也可以用简单的英语来解决。下面就给大家一些简单英语收账的例子，多多熟悉，很容易掌握哦！Dialogue 1/COLOR A:Do you know our terms?你知道我们的付款方式吗？B:No,what are they?不知道。是怎样的？A:2%for prompt payment,net in thirty days.立即付款的话可以有九八折，三十天内付款需付全额。B:That will be fine with us.没问题。Dialogue 2/COLOR A:What are your payment terms?商务英语商务英语 对话实例对话实例 你们的付款方式如何？B:Do you have an account with us?你在我们公司有没有记帐户头？A:No,we dont.没有。B:In that case,wed like cash on receipt of invoice.这样的话，您在收到帐单时请付现。A:How can we set up an account with you?如何才能跟你们设立记帐户头呢？B:Is this your first order?您这是第一次订货吧？A:Yes,thats right.是的。B:Pay cash for this one and then well see what we can do.这次就请付现金，以后我们再看看。Dialogue 3/COLOR A:Were going to pay by check.我们要用支票付款。B:Will you please have the check certified?那么请开保付支票好吗？A:If you think it is necessary.如果你认为有这必要的话。B:Its just our policy.这只是公司的政策。适合家庭主妇、投资型男的居家小本事业,免费起步!回复 引用 TOP AdelynAdelyn 1212楼楼 商务英语商务英语 对话实例对话实例 有过贡献的斑竹 发表于 2006-6-4 04:59|只看该作者 货运包装货运包装 2006-04-17 09:58 商务交流中，说英语只是一种手段，做成生意才是目的。用简单易学的英语做成功生意是每个生意人的愿望。这次就给大家讲讲怎么用简单的英语来交流货运包装。A-卖家 B-买家/COLOR A:Were getting the order out now.我们现在要出货了 B:Did you get our packing specifications?你收到我们的装箱说明书了吗？A:Yes,Im reading them right now.收到了，现在正在看 B:We need this order packed in a special way.这次的货需要特别的包装。A:We know its fragile.我们知道它容易破碎。B:Yes.Please be careful when you ship it.Well need all our orders packed that way from now on.是的，出货时请小心些。今后我们所有的货都要照样包装。A:No problem,we will do it the way you asked.没问题，我们会照你指定的方式去做。适合家庭主妇、投资型男的居家小本事业,免费起步!回复 引用 TOP AdelynAdelyn 1313楼楼 发表于 2006-6-4 05:00|只看该作者 商务英语商务英语 对话实例对话实例 有过贡献的斑竹 参观工厂参观工厂 2006-04-13 13:35 谈生意才是目的，说英语只不过是一种手段。下面就教教大家如何用简单英语邀请和陪同客人参观工厂。A:Would you like to look around our factory some time?什么时候来看看我们的工厂吧？B:Thats a good idea.好啊。A:I can set up a tour next week.我可以安排在下个礼拜参观。B:Just let me know which day.决定好哪一天就告诉我。A:Thanks for coming today.谢谢您今天的光临。B:Ive been looking forward to this.好久以前就想来看看你们的工厂了。A:Youll have to wear this hard hat for the tour.参观时必需戴上这安全帽。B:This one seems a little small for me.这顶我戴好像小了一点。A:Here,try this one.喏，试试这一顶。B:Thats better.B:好多了。A:We can start at any time youre ready.只要你准备好了，我们随时可以开始。B:Im all set.商务英语商务英语 对话实例对话实例 B:我都准备好了。A:The tour will take about an hour and a half.We can start over here.这次参观大概需要一个半小时。我们可以从这里开始。B:Ill just follow you.我跟着你就是。A:Please stop me if you have any questions.有任何问题，请随时叫我停下来。B:I will.好的。A:Watch your head as you go through the door there.经过那儿的门时，小心别撞倒头。B:Thank you.B:谢谢。A:Thats the end of the tour.参观就此结束了。B:It was very informative.真是获益良多。A:Just let me know if you want to bring anyone else.如果你要带别人来，请随时通知我。B:Id like to have my boss go through the plant some day.我真想叫我老板哪天也过来看看。适合家庭主妇、投资型男的居家小本事业,免费起步!回复 引用 TOP AdelynAdelyn 1414楼楼 发表于 2006-7-24 03:07|只看该作者 商务英语商务英语 对话实例对话实例 有过贡献的斑竹 佣金谈判对话实例佣金谈判对话实例 2006-06-08 08:44 上一次我们介绍了关于佣金的种种英文表达，这次我们来看看谈判佣金的对话，实地感受一下。A:Hello,Mr.Kubat.I am glad to meet you here at the fair.你好，Kubat 先生，很高兴在交易会上见到你。B:Likewise.Take a seat,please.How about a cup of tea?我也很高兴。请坐，喝杯茶好吗？A:Sure.Thank you.It seems your business is prosperous.There are many customers here.好，谢谢。看起来生意很兴旺，这么多客户光临。B:Yes,its not too bad.Our sales are going up year after year.And we still have a large potential production capacity.是的，还可以。销量年年递增，我们的生产潜力还很大。A:Well,what do you think of choosing a commission representative or agent abroad to promote your sales?哦，你们是否想在国外选择一家代办商或代理人为你们推销产品？B:Thats a good idea.So far,we have several agents abroad.这个主意不错。不过，目前我们在国外已有几家代理人。A:We are willing to be your agent in Thailand for hand-held tools.What do you think?我们愿意在泰国做你方的手工工具代理人。不知你们意下如何？B:That sounds good.听起来不错。A:Then,whats your usual commission rate for your agents?那么，你们通常给代理人的佣金率是多少？B:Usually,we give a commission of 3%to our agents.通常给百分之三。商务英语商务英语 对话实例对话实例 A:3%is too low,I think.Yo