员工关系管理-PPT课件.ppt

Goodcareer(才博）专注于培育和发展实战人力资管理专家的专业机构Labor Relations员工关系管理工关系管理Goodcareer(才博）专注于培育和发展实战人力资管理专家的专业机构Learning ObjectivesTo explore how the need for unions came aboutTo understand how unionization impacts organizations To learn the key legislation which establishes union rights Goodcareer(才博）专注于培育和发展实战人力资管理专家的专业机构Video:ClockworkObservation NotesnHow could this apply to“white-collar”jobs?nOverall thoughts/feelings?Goodcareer(才博）专注于培育和发展实战人力资管理专家的专业机构Talent Management Strategy ModelAttractRetainEngageSelectDevelopRewardsTalent StrategyBusiness ResultsGoodcareer(才博）专注于培育和发展实战人力资管理专家的专业机构Why Employees Form Unions:Economic ReasonsEEs as individuals compare the benefits and costs of having a union represent themValue is placed on money and benefits as well as abstract factorsnEEs value having a voice in the organizationnValue having control over changes affecting their work Goodcareer(才博）专注于培育和发展实战人力资管理专家的专业机构Benefits of Union MembershipMaterial wants and needs are metnJob securitynHigher wagesnGreater benefitsnSafer working conditionsSocial and Political benefits:nBelong to an organization of fellow workers the“brotherhood”nOpportunity to participate in establishing important terms and conditions of employmentnInfluence law-making bodies to adopt pro-labor legislationGoodcareer(才博）专注于培育和发展实战人力资管理专家的专业机构Effects of UnionsThreat effects nWhen two firms exist in the same area,and one is unionized,it is often the case that the non-union firm will change its work practices to closely mirror those of the unionized firm in order to prevent the union from taking root in their workplace as well.In effect,when UPS has a strike,Federal Express workers get a raiseNotably,research suggests that unions do not lead to firm insolvencynInstead,unions appear to be“rational actors”who attempt to maximize wages for members without driving the employing organization underGoodcareer(才博）专注于培育和发展实战人力资管理专家的专业机构Wagner ActBedrock of U.S.labor relations public policynSec 1:“protection by law of the right of employees to organize and bargain collectively safeguards commerce”nSec 2:defines terms,such as ERs and EEs,and explains who is covered and excluded by the lawnSec 3:establishes the National Labor Relations Board(NLRB)to administer the actGoodcareer(才博）专注于培育和发展实战人力资管理专家的专业机构Wagner Act(continued)nSec 7:gives EEs the“right to self-organization,to form,join,or assist labor organizations,to bargain collectively through representatives of their own choosing,or to engage in other concerted activities for the purpose of collective bargaining”nSec 8:establishes unfair labor practices by managementnSec 9:provides for election of representatives of EEs as bargaining agents and holds that these representatives will be the exclusive rep of all EEs in unitGoodcareer(才博）专注于培育和发展实战人力资管理专家的专业机构BasicallyTerms&ConditionsnSeniority vs.merit promotionsGrievance procedurenPerformance mgmt can have representation present during reviewDiscipline&dischargeGoal nFairlynObjectivelynEquitablyGoodcareer(才博）专注于培育和发展实战人力资管理专家的专业机构How a Union WorksFirst step certificationn50%plus one worker votes the union inUnion negotiates a contract regarding wages,hours,terms,and conditions of employment with managementTypical provisions:nWage rates(almost always by seniority)nGrievance proceduresnSpecification of job responsibilitiesnManagement rights clauseEmployees vote on the contractIf an impasse during bargaining,strikes may occur.Employers can replace striking workers if they have first bargained in good faith.These replacements are still represented by the same union,but often vote to decertifyGoodcareer(才博）专注于培育和发展实战人力资管理专家的专业机构International“Unions”ComparisonThere is a great deal of variability in unionism across countries.The differences in union coverage can exert powerful influences on the business environmentJapanese Model:The Employer as GuardiannCompanies form and run the unionsnNearly all workers are covered by unionsnProblem:Do they represent workers in earnest?Goodcareer(才博）专注于培育和发展实战人力资管理专家的专业机构International“Unions”ComparisonEuropean Works Councils:The Employer as PartnernWorkers have legal right to co-manage companies and sit on boards of directorsnWhen Daimler bought Chrysler,wanted to union members to board of directorsnUnion rights are much more likely to be formally legislatednProblem:Do their interests coincide with those who ostensibly own the company?Are the unions protecting their members to the detriment of the labor force as a whole?Goodcareer(才博）专注于培育和发展实战人力资管理专家的专业机构International“Unions”ComparisonAmerican Business Unionism:The Employer as EmployernWorkers only bargain for wages and terms/conditions of employment,management makes major decisions via management rights clausesnSeparate governance structure from the employernProblem:Are workers insights wasted because of management rights clauses?Goodcareer(才博）专注于培育和发展实战人力资管理专家的专业机构CURRENT TRENDSUnion membership peaked in early 1950sIn 1970s and 80s membership declined acceleratedn28.4%-1965n21.9%-1980n14.5%-1996Reduced union membership because of erosion of industrial baseIncreased movement towards organizing white collar workers(like TAs)More focus on labor-management cooperation;less adversarial stance(Saturn)Goodcareer(才博）专注于培育和发展实战人力资管理专家的专业机构Terms to KnowNational Labor Relations Act(Wagner Act)of 1935SeniorityUnfair labor practicesCollective bargainingGood faithIllegal strike Dual-career coupleHardship premiumExpatriateInpatriateInternational assignment competenciesThird country national(TCN)