商务英语情景对话100主题.doc

商务英语情景对话100主题
Day today Office日常事务
1 Faxes传真
2 Telephone Calls电话
3 Making Telephone Appointments电话预约
4 Memos备忘录
5 Business Correspondence商业信函
6 Placing an Order下订单
Office Talk办公室谈话
7 Coworkers同事
8 Bosses老板
9 Brainstorming集体讨论
10 Commuting乘公交车上下班
11 The Working Lunch工作午餐
Business Trip商务旅行
12 International Business Travel国际商务旅行
13 Dressing for Business商务着装
14 Hotel Situations旅馆情景
15 Negotiating the Subway乘地铁
Client Reception接待客户
16 Receiving Clients接待客户
17 Entertaining Clients招待客户
18 Accommodating Foreign Clients接待国外客户
19 Factory Tours参观工厂
Business Communization商务交流
20 Personal Introductions个人介绍
21 Small Talks聊天
22 Delivering Bad News传达坏消息
23 Polite Questions礼貌提问
24 Farewells道别
Negotiation谈判
25 Clarifying the Stakes说明利害关系
26 Making Concessions做出让步
27 Discussing the Bottom Line讨论底线
28 Accepting and Confirming接受和确认
29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手
Company Organization公司结构
30 CEO执行总裁
31 Stockholders股东
32 Board of Directors董事会
33 Managerial Staff管理人员
34 Labor Staff普通员工
Meetings and Interviews会议和面谈
35 Executing Meetings开会
36 Performance Reviews业绩评估
37 Agendas会议议程
38 Making Requests提出要求
Presentations业务陈述
39 Preparation and Developing Your Topic准备和展话题
40 Introductions and Beginnings介绍和开头
41 Making Transitions in the Presentation陈述中的过渡
42 Conclusions结论
43 O&A (Question and Answer Period)提问阶段
Data数据处理
44 Trends趋势
45 Systems制度
46 Scheduling日程安排
47 SWOT An山sis态势分析
48 Statistical Reports数据统计报告
Technology技术
49 Email电子邮件
50 Computer Technology计算机技术
51 Running an Internet Business网上做生意
52 Electronic Gadgets数码产品
53 Web based Marketing网上营销
Financial Topics财务话题
54 Costing成本
55 Budgets预算
56 Auditing审计
57 The Economy经济
58 Fundraising集资
Legal Topics法律话题
59 Confidentiality机密
60 Lawyers律师
61 Contracts合同
62 Copyright版权
63 Patents专利
64 Environmental Regulations环境条例
Marketing Topics营销话题
65 Marketing Surveys市场调查
66 Target Audience目标消费者
67 Print and Media Advertising印刷和媒体广告
68 Promotional Events促销活动
69 Developing the Market市场开发
Sales Topics销售话题
70 Selling Points卖点
71 Trade Shows贸易展览
72 Sales Reviews检查销售额
73 Product Demonstrations产品演示
74 Following up on Leads线索追踪
75 Customer Service顾客服务
International Topics国际话题
76 Sourcing得到供货
77 Export／Import出口／进口
78 Exchange Rates汇率
79 International Greeting Methods国际问候方式
Big Business跨国公司
80 Mergers合并
81 Competition竞争
82 Climbing the Corporate Ladder进入管理层
83 Branch Offices分支机构
84 Consulting咨询
Employment Practices雇用惯例
85 Fair Pay公平薪酬
86 Recruiting Personnel人员招聘
87 Retirement退休
88 Partnership合作关系
89 R&um6s简历
90 Job Interviews求职面试
Social and Equality Issues社会和平等话题
91 Women in the Workforce职业女性
92 Discrimination歧视
93 Welfare福利
94 Labor Unions工会
95 Strikes and Demonstrations罢工和示威游行
Continuing Education继续教育
96 Management Training管理人员培训
97 Seminars／Workshops研究会／研讨会
98 Company Retreats公司培训
99 Teambuilding团队建设
100 MBA工商管理硕士
1 Faxes传真
Dialogue one
M: Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.
F: Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, His secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.
M: That's highly possible. He knows if we miss our filing deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.
F: What if I can't speak to him directly?
M: Ask his secretary to fax them. It’s the same thing. Have them faxed over with a copy also faxed to Martin’s office.
F: How do I find Martin’s fax number? Is he in your roller desk?
M: No, but you can also call their office and ask the secretary to give you their fax number. I’ll email you their office number later today.
F: Ok, I'll get on it first thing.
M: Be sure you do, I need those briefs ASAP
Dialogue two
M: Did you put this morning's faxes on my desk? I’m waiting for some urgent faxes from headquarters, I'm pretty sure they came in last night.
F: Everything that came in the office fax machine last night is all on your desk, but I noticed that some of faxes came through pretty blurred, maybe you take a look at them, if the copy is unreadable, I'll call then and ask them to refax.
M: Yeah, you're going to have to call them and get them to be refax. These copies are so dark. I can't make out any of the words.
F: What about that one?
M: This one? This one is so light and I can barely read it. How can that be?
F: You know, I think the fax machine is out of toner. I can change the toner cartridge. That should solve the problem.
M: Yes, but this one will have to be refaxed as well. And look, there's about 3 pages missing. It looks like the fax machine ate half of my important faxes, and ones that made it through are so blurred or too light. They are unreadable.
F: I guess the fax machine is out of paper too. Don't worry, I'll have someone look at it this afternoon, and in the meantime, I'll have your documents refaxed to our other fax machine.
2\Telephone Calls电话
Dialogue 1
A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, How may I help you?
B: Hello. I would like to speak to your director of human resources, Ms. Jenkins, Please.
A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling?
B: This is Bill Burton from Milford Insurance, I'm calling in regards to our meeting next Tuesday.
A: Thank you, Mr. Burton. Can you please hold for a moment? I’ll check to see if she is available.
B: No problem.
A: I'm sorry. Ms. Jenkins is away from her desk. She has already left for lunch. Would you like to leave a message for her?
B: Yes, please have her return my call when she returns to the office. It's best if she can get in touch with me before 3 pm today, she can reach me at my office number, 635-8799.
A: I'm sorry. I didn't quite catch that, could you please repeat the number?
B: No problem, my office number is 635-8799. Tell her to ask for extension 31.
A: I'm sorry, Mr. Burton, just to confirm, your name is spelled B-U-R-T-O-N, is that correct?
B: Yes, and I represent Milford Insurance.
A: I will make sure Ms. Jenkins receives your message and returns your call before 3pm this afternoon.
B: Thank you very much.
Dialogue2
A: Hello, Pasadena Inn, this is Sandy, how may I direct your call?
B: I'd like to speak to someone about reservations.
A: I can help you with that. What date would you like to make a reservation for?
B: We'll be arriving May 12th, but I would like to make reservations for penthouse.
A: Oh, I'm sorry Sir. I only handle bookings for our standard rooms. The person you need to speak with is Tony Parker, He makes all the arrangements for our executive accounts. Unfortunately, he's not here right now. Can I take your name and number and have him get back to you?
B: When do you expect him back in?
A: He'll be out all afternoon, he might not be able to return your call until tomorrow. Will that be alright?
B: Yes. I suppose. My name is Sam Darcy. He can contact me at 660-843-3235.
A: Could you please spell your last name for me?
B: Sure. It's D-A-R-C-Y.
A: Okay. Mr. Darcy, and your phone number is 660-843-3233?
B: That's 3235.
A: Sorry! 3235. Great. I'll have Tony call you first thing tomorrow morning.
3. Making Telephone Appointments电话预约
Dialogue one
M: Hello, Bill Breton speaking. What can I do for you?
F: Hello, Mr. Breton, this is Jenny Jenkins of Bradford and sons returning your call. I’m sorry you missed me when you called my office this morning. My secretary said you called concerning our meeting next Tuesday?
M: Yes Ms Jenkins, thank you for returning my call. I’m glad to finally get hold of you. I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday?
F: I am sorry. I’m afraid I am completely booked on Monday. Would it be Possible to postpone until you return?
M: Oh, dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes, we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you?
F: That should be fine. Shall we say about two o’clock?
M: Perfect! I look forward to seeing you at two o’clock next Thursday afternoon. If you need to change the time, pls feel free to call me on my cell phone.
F: Thanks Burdon, I’ll see you on Thursday.
Dialogue two
F: Hello
M: Hello, is Doras available?
F: This is Doras, who is calling please?
M: Hi, Doras, this is Mike calling from parker’s dentistry. I’m calling to confirm your appointment for tomorrow morning at 9am with Doctor Parker.
F: Oh, I almost forgot. Thank you for calling to remind me. Actually, I do need to change the time of my appointment. I have a scheduling conflict, And I can’t make it that early.
M: If I put you in that later slot, would that work out?
F: It would have to be after lunch. Do you have anything available about 2 o’clock?
M: Sorry, Mam. The only opening we have after lunch is 1: 15, but I might be able to work you in at 4: 00. Would that be a better time?
F: That’s all right. I think I should be able to make it at 1: 15. Can you put me down for that time slot?
M: No problem, I have your appointment changed from tomorrow morning to tomorrow afternoon at 1: 15
F: Wonderful. Thanks very much.
4 Memos备忘录
Dialogue 1
A: I have been waiting here in the conference room for ten minutes already, what time is the meeting start? Where is anyone anyway?
B: Didn't you hear about that, our meeting was postponed until Friday.
A: Why the meeting was postponed? No one told me anything about it.
B: Did you get the memo?
A: What memo? They haven’t any memo this whole week, I check my inbox every day. And I haven’t seen anything.
B: The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk.
A: You know how things get pilot about my desk when I'm busy. I know sometimes I do many please things, But I always read all the memos go around; they go directly to my inbox. Are you sure were send to whole office?
B: It should have got around to everybody, they also post a copy of the memo in the break room. Don't you ever look at messages post on the bulletin board?
A: I'm usually too busy to take a bunch of coffee break by the water cooler, Anyway, I'm sure the memo never get to my inbox, I'll have to talk our secretary about it.
B. That's right, You will never know what your missing out of it if you don't read the memos.
Dialogue 2
A: Ms. Dorsen, I need to take a dictation for me,
B: Yes, sir.
A: They should go out intra office memorandum to all employee by this afternoon, are you ready?
B: Yes, sir, Go ahead.
A: Attention all staff: effective immediately, all office communication are restricted to email correspondence as official memos, the use of instance message program by employee during work hour are strictly prohibited.
B: Sir, Does this apply to intra office communication only or relate also restrict external communications?
A: It should apply to all communications. Not only in this office between employees, but also any outside communications.
B: But sir, many employees use instance messaging to communicate with clients.
A: This were just have to change the communication methods, I don't want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. Where were we?
B: This apply to internal and external communications.
A: Yes, any employee who persist using instance messaging, will first receive a warning, and placed on prohibition, and the second sense, the employment will be termination. Any question regarding this new policy maybe directly to the department of his.
B: Is that all?
A: Yes, please give this memo type out and distribute to all employees before 4: 00 PM
5/Business Correspondence
Dialogue one.
A: Did you see the letter I got from Bradform films? They sent the responds to your phone call last week.
B: If you want to see something about my call last week, why didn't they sent it to me?
A: I guess it must have contact information, so they sent it addressed in care of your department head, anyhow, they wrote to confirm in reading what you discussed about Milton contract.
B: Can I see it first in seconds?
A: Sure, here it is.
B: Dear Mr. Clock, bother to your telephone call last Friday, I'm reading to confirm our meeting on July 21st, as we discussed, our meeting is to review the contract details.
A: Did they ask you to sent the files beforehand?
B: Let's see, We'll be grateful for the complete to send related materials to our office prior to our meeting. It looks like. . . Hey! Was there anything else was send along with this letter?
A: I don't think so, why do you ask?
B: The letter writes: please find the enclosed copy of our agenda for your review, I don't see anything else in the envelope.
A: Maybe they forgot to attach it to the letter. You should give them another call.
Dialogue 2.
A: Can you help me for a minute?
B: Sure, what I can do for you?
A: I'm try to write a letter to one of our clients, But I just don't know exactly what to say, I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms. , but the problem is I don't know the name of contact person.
B: You can just put Dear Sir or Madam, officialese not personal, you can write to whom may concerned.
A: OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that?
B: Good! But also, write off the bed you want to tell them the reason of your writing, give them more reference.
A: Like "Regarding our new product line, we would like to announce a special price discount"
B: Right, do you need them to respond?
A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How should I write that?
B: You can tell them" Please finding the enclosed customer service survey, else also, you can say: "Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without delay as soon as possible. Maybe it more polite with this as early as convenience. "
B: Great! and what do you think I should close it with?
A: Since you don't know them that well personally, probably the best way is would b