酒店实境英语教材教学课件.pptx

,酒店英语,PART ONE,Front Office Services,Unit 1 What Kind of Room Would You Prefer?,Outline,1.Background information,2.Warm-up activity,3.Listening,4.New words and phrases,5.Dialogues,6.Notes,7.Exercises,Background information,Front Office in a hotel can also be called reception desk,or front desk.The important branch of Front Office is located at the busiest place with many customers moving in or out-the lobby.The department plays an important role not only in offering related services to guests,but also in having the following functions:,1.Selling rooms,2.Offering information to guests,3.Coordinating the service for guests with other departments,4.Showing the exact occupancy,percentage,5.Building the guest file,6.Checking out the guest,7.Setting update-guestsfile,前厅部工作岗位,预订处（,Room Reservation,）,预订员,reservationist(captain,supervisor),接待,处（,Check-in/Reception,）,接待员,receptionist,问询处（,Information,）,问询员,information clerk,收银处（,Check-out/Cashier,）,收,银,员,cashier,礼宾,服务处（,Bellservice),门童,doorboy,行李员,bell attendant,电话总机（,Switch Board,）,接线员,operator,商务,中心（,Business Center,）,商务中心服务员,business center clerk,What is his job?,Door boy,warm-up and lead-in,What would you say when,Pre-reading activity,What will you say when you meet a familiar guest?,What will you say when you meet a new guest?,What will you say when you meet a friend/colleague/acquaintance?,Hi.,Hello.,How are you?,How are you doing?,How are you doing?,How do you do?,Nice to meet you.,Glad to meet you.,USEFUL SENTENCES,How long do you plan to stay,sir?,What kind of room would you prefer.Sir,？,You should pay a deposit of RMB 1000 YUAN.,How would you like to change,Mr.Peter Smith?,Im afraid our hotel is fully booker for that day.,I will put you on our waiting list and call you if there is a cancellation.,Vocabulary,Reservation,n,.,预约，预订；,保留 同义词：,book,hold,短语：,hotel reservation,make a reservation,Prefer,vi,.,喜欢；,愿意,短语：,Prefer to do,，,Standard,adj,.,标准的；合规格的；公认为优秀的,Single,adj,.,单一的；单身的；单程的,Check-in,n,.,签到；投宿登记手续；验票并领取登机,卡,check-out,n.,结帐；检查；,付款处,Confirm,vt.,确认；确定；证实；批准,；,Discount,n.,折扣；,贴现率 八五折,=15%off,Deposit,n,.,存款；押金；订金；保证金；,沉淀物,vt,.,使沉积；,存放,短语：,security deposit,Receipt,n,.,收到；收据；收入,vt,.,收到,短语：,official receipt,Revise,vt,.,修正；复习；,校订,vi,.,修订；校订；复习功课,n,.,修订；校订,同义词：,update,edit,Superior,adj,.,上级的；优秀的，出众的；高傲的,n,.,上级，长官；优胜者，高手；长者,短语：,superior quality,superior performance,superior in,standard,superior,deluxe,luxury,Available,adj.,可获得的；可购得的；可找到的；有空,的,同义词：,valid,effective,virtual,Upgrade,vt,.,使升级；提升；改良品种,n,.,升级；上升；,上坡,Fully,adv.,充分地；完全地；彻底,地,同义词：,entirely,completely,totally,Cancellation,n.,取消；,删除,同义词：,withdrawal,Dialogues,P3-5,HOMEWORK,假设,你是北京天天酒店的预定员简。接到了一位客户从大连打来的电话，他将一个人驾车来北京休闲旅游，要预定一间豪华单人间，并先用信用卡保证预定。请你和你的同学模拟对话的角色进行口头表演。,酒店英语,Unit1,谢谢,酒店实境英语,UNIT 2,JOB/POSITION,预订处（,Room,Reservation,）,预订员,reservationist(captain,supervisor),接待处（,Check-in/Reception,）,接待员,receptionist,问询处（,Information,）,问询员,information clerk,收银处（,Check-out/Cashier,）,收银员,cashier,礼宾服务处（,Bellservice),门童,doorboy,行李员,bell attendant,电话总机（,Switch Board,）,接线员,operator,商务中心（,Business Center,）,商务中心服务员,business center clerk,What is his job?,Door boy,BELL MAN,Vocabulary,Receive,vt,.,收到；接待；,接纳,vi.,接收,过去,式,received,过去分词,received,现在,分 词,receiving,Passport,n.,护照,Bellman,n.,行李员，更夫；传达员；鸣钟者,Charge,v.,收费,Your,order will be sentfree of,charge,a minimum charge(=an amount that is the least you can pay),最低收费,a service charge(=for service in a hotel,restaurant etc),服务费,Full,adj.,客满的,Vacant,adj.,空的,Appreciate,vt,.,欣赏；感激；领会；鉴别,Dialogues,Do you have a reservation?,您有预订吗？,Would you like me to recommend another hotel for you,sir?,先生，需要我为您推荐另外一家酒店吗？,May I have a look at your passport,please?,请让我看一下您的,护照,Would you please fill out this registration form?,请您填写入住登记表,The bellman will show you there in a minute.,门童马上会给您指示,I hope youll enjoy your stay with us!,我希望您在我们这入住愉快,Reading and Speaking,Listening,Practice,酒店实境英语,Chapter 1,WHAT WOULD YOU LIKE SO STORE?,Valuable,adj,.,有价值的；贵重的；可,估价,n,.,贵重,物品,worth,a lot of,money,值钱,的，贵重的,valuable help,advice,information etc is very useful because it helps you to do something,帮助、建议、信息等,宝贵的，有价值的，有用的,Antique,adj.,古老的，年代久远的；过时的，古董的；古风的，古式的,n.,古董，古玩；古风，古希腊和古罗马艺术,风格,Luggage deposit slip,Barber,barbers=barber shop,vt,.,为,理发；修整,n.,理发师,vi.,当,理发师,Hair salon,Shopping mall,supermarket,Whole foods,Useful sentences,1.Would you please show me,where I can store my luggage,?,你能告诉我，我该去哪里存放行李吗,？,2.What would you like to store,sir?,先生，您想存放什么？,3.Are there any valuables in it,sir?,先生，这里面有什么贵重物品吗,？,4.It is close to,stop,you cant miss it.,靠近车站停靠点，你不会看不到它的。,5.We have a swimming pool,sauna rooms,a health spa,a gym,and so on,.,4.It is close to,stop,you cant miss it.,靠近车站停靠点，你不会看不到它的。,5.We have a swimming pool,sauna rooms,a health spa,a gym,and so on,.,我们有游泳池，桑拿房，健身房和其他设备设施。,Thank you,酒店实境英语,Chapter 1 Handling the complaints,Part 5 Compliments and Complaints,Unit 19 Can You Help Me to Complete the Hotel Survey?,Unit 20 Well Deal with Your Complaint Immediately.,QUESTION,Could you tell us some common complaint in HOTEL INDUSTRY?,酒店客人常见,问题投诉,及处理,请问，客人一般都通过什么样的渠道进行投诉？,根据投诉的来源可以把投诉,分为五种,：,1,、客人到柜台,口头投诉,。,2,、客人,打电话投诉,。,3,、客人,写信与发传真投诉,。,4,、客人在“,宾客意见表,”反映的较严惩的问题，也可以视作投诉。,5,、客人住店期间，通过饭店,各部门员工,向饭店反映的建设性意见和较强烈的需求。,投诉的原因,1,、对服务不满（服务态度,、,服务质量,投诉,）,：,服务,态度,：,这,类投诉主要有粗鲁的语言、不负责任的答复或行为，,冷淡态度,，爱理不理的接待，过分的热情等,，,减少,客人对服务态度与服务质量投诉量的办法就是加强,饭店,服务意识,的,培训，这种培训可及时地有针对性的在班前班后来进行,。,服务质量,投诉：,主要,有服务员没有按先来先服务的原则提供服务，排错房间，邮件迟误，无人帮运行李，电话接转速度慢等。这些问题在旺季容易,发生,解决,的方法是加强服务技能技巧的培训，提高服务的准确、快捷。,2,、对设施设备不满：,这,类投诉主要有空调、照明、供水、家具、电梯等方面，道德饭店应建立对各种设备的检查、维修保修制度，设立专门的的检查维修人员，尽量减少这类问题的发生。一旦发生这类投诉,，,大堂经理,应,马上到现场调查，根据情况通知有关部门采取措施。跟办后，再次与客人联系，确认客人要求已得到满足。,3,、由于突发事件造成客人不便：,这,类投诉主要有无法买到机票、车票，天气的原因飞机无法准时起飞，饭店客满尽最大的努力，通过一切渠道予以帮助解决。如实在无能为力，应将努力的经过及进告诉客人，求得客人谅解。,客人,投诉的,心理状态,1,、求,尊重,的心态,2,、求,理解,的心态,3,、求,补偿,的心态,4,、求,发泄,的心态,在处理客人投诉时，请注意下列十大步骤：,1,、注意傾听,；,2,、保持冷静,；,3,、同情客人,；,4,、维护客人的自尊心,；,5,、给客人以足够的重视,；,6,、记录,；,7,、把将要采取的措施告诉投诉者,；,8,、确定解决问题所需时间,；,9,、监督补救的措施告诉投诉者,；,10,、信息反馈,Vocabulary,Counter,美,kant,n.,柜台；对立面；计数器；（某些棋盘游戏的）筹码,vt.,反击，还击；反向移动，对着干；反驳，回答,vi.,逆向移动，对着干；反驳,adj.,相反的,adv.,反方向地；背道而驰地,Holding room,保留的房间,Waiting list,候选名单,awfully,adv.,可怕地；十分；非常；很,比较级,more awfully,最高级,most awfully,Very,非常,Its awfully cold in here.Is the heater on?,这儿非常冷，取暖器开了,同义词,badly extremely greatly quite highly,The peak season,旺季,The low season,cork,美,krk,n.,软木橡树皮；瓶塞；软木塞,vt.,用瓶塞塞住,clumsy,adj.,笨拙的,笨拙地,不得当的,不得当地,比较级,clumsier,最高级,clumsiest,A clumsy waiter spilled wine all over her new skirt.,一名笨手笨脚的服务员把葡萄酒洒得她新裙子上到处都是。,soak,vt.,吸收，吸入；沉浸在（工作或学习中）；使,上下湿透,vi.,浸泡；渗透,n.,浸；湿透；大雨,stain,vt.,沾污；败坏；给,着色,vi.,污染；被沾污；被染污,n.,污点；瑕疵；着色剂,Useful sentences,Im sorry to hear that,Mr.Smith.Would you please wait a moment?Ill have to contact the reception.,Ive already talked to the reception.Theyre now calling the hotels nearby to see if theres a vacancy.,The room may not have been made up yet.Ill call the housekeeping to make up your room at once.,Would you mind moving to the clean table over there?,We will give you another bottle of champagne.,Well make arrangements for dry cleaning your dress,all with our compliments.,酒店实境英语,Chapter1 Checking out,Id Like to Check Out Now.,Vocabulary,Useful Sentences,Dialogues,Listening,Vocabulary,Exchange,n.,交换；交流；交易所；兑换,vt.,交换；交易；兑换,过去,式,exchanged,过去分词,exchanged,现在分词,exchanging,exchange sth for sth,Where,can I exchange my dollars for pounds,?,foreign,currency,Foreign Coins,foreign,amount,Foreign money bill,$USD,Advance deposit,押金,Why?,Credit card,信用卡,Debt card,借记卡,American express,American Express,美国运通公司（,American Express,）是国际上最大的旅游服务及综合性财务、金融投资及信息处理的环球公司。,visa,VISA,又译为维萨，是一个信用卡品牌，由位于美国加利福尼亚州圣弗朗西斯科市的,Visa,国际组织负责经营和管理,MASTERCARD,万事达卡国际组织（,MasterCard International,）是全球第二大信用卡国际组织,Dialogues,Id,like to check out now.,现在我要退房。,Please,wait for a mom,ent,Ill print the bill for you.,请稍等片刻，我给您打印账单。,Im sorry,（,that),we,dont,but we can exchange them for you.,很抱歉我们不能，但我们可以为您兑换货币。,Its,RMB 925 yuan against every 100 euro.,一百欧元兑换,925,人民币,It totals RMB 1746 yuan,including a 10 percent,service charge,.,总共人民币,1746,元，含,10%,服务费。,We accept some,major credit cards,what card do you have,？我们接受一些主要信用卡，您有什么卡？,酒店实境英语,Chapter 2 Seating,Well Have You Seated as Soon as We Get a Free Table.,Vocabulary,Useful Sentences,Dialogues,Listening,Vocabulary,Restaurant,restrnt;rstrnt,restaurant,n.,餐馆；,经,饭店,Western restaurant(French,American),Chinese restaurant,Fast food restaurant,Banquet n.,宴会,Reserve,rzv,n,.,储备，储存；自然保护区；预备队；,金融,储备金,vt.,储备；保留,；,预订；预留桌位,Reservation,n.,预约，预订；保留,Dish,d,n.,盘；餐具；一盘食物,；菜肴,a,wonderful,pasta dish,很棒的,意大利面,Cuisine,kwzin,n.,烹饪，,烹调法,Sichuan cuisine,四川菜,Beverage,饮料,Alcoholic/non-alcoholic,Private,pravt,adj,.,私人的；私有的；私下,的,Greet,rit=be welcome to,vt.,欢迎，迎接；致敬，致意；映入眼帘,Lounge,land,n.,休息室；闲逛；躺椅,；酒吧间,Lobby,lbi,N.,公共场所入口处的,门廊，前厅，大厅,Useful sentences,You want to reserve,a table for six,for 6:45 p.m.on October 5th.,Am I right?,您想在,10,月,5,号晚上,6:45,预订一个六人桌。没错吧,？,I prefer a,private room,or a non-smoking area.,我更想要一个包间或者无烟区的座位。,Useful sentences,Here is our menu and the wine list.Ill be back shortly to,take your orders,.,这是我们的菜单和酒单，我很快回来为您点餐,。,While you are waiting,would you care to,have a drink in our lounge bar in the lobby?,当您在等待的时，您想来我们大堂的酒吧喝一杯吗？,Useful sentences,Sorry to have,kept you waiting,madam.,很抱歉让您久等了，女士,。,Would you mind,sitting in the main dining hall,a table in the non-smoking area?,您是否介意在大堂的无烟区就坐？,Dialogues,Dialogue 1,Taking Restaurant Reservations,Dialogue 2,Greeting and Seating Guests,Dialogue 3,It is full now.,酒店,实境,英语,Chapter 3 Taking orders 1,Id Like to Have Some Local Chinese Dishes.,Vocabulary,Sentences,Dialogues,Listening,Basic knowledge of F&B,Breakfast-Lunch,（,special,）,-,Dinner,BUFFET,COUPONS,133,菜肴的合理搭配：,冷热搭配，荤素搭配，菜式搭配，味型搭配,搭配为,1,：,1,热菜点菜一般遵循程序,羹类、海河鲜（虾、蟹、鱼、贝壳类）、大菜、热炒类、煲汤、素菜、点心。,。,Take the order,猪肉忌菱角，同食肚子痛。牛肉忌,栗子,，同食会呕吐。羊肉忌西瓜，同食伤元气。狗肉忌绿豆，同食会中毒。兔肉忌芹菜，同食易脱发。鸡肉忌芹菜，同食伤元气。鲤鱼忌甘草，同食会中毒。螃蟹忌柿子，同食会腹泻,鸡蛋忌糖精，同吃会中毒。红糖忌皮蛋，同食会中毒。白酒忌柿子，同食易心闷。洋葱忌蜂蜜，同食伤眼睛。萝卜忌木耳，同食会皮炎。豆腐忌蜂蜜，同食会耳聋。土豆忌香蕉，同食会生斑。香蕉忌芋头，同食会腹胀。花生忌黄瓜，同食会伤身。红薯忌柿子，同食结石病。,137,餐 间 服 务,138,上 菜 操 作,上菜操作程序,上菜操作原则,上菜顺序,上菜操作位置,139,上菜操作程序,上菜口,设在对着门的位置，上菜时双手托着盘边轻轻将菜放在转盘上，然后转到,主宾,面前，后退一步报菜名，并介绍菜的口味及特点，在后退两步转身出去，上完最后一道菜时先告诉客人菜已上齐,“,请慢用,”,140,上菜操作原则,首先考虑冷热荤素，色泽的搭配，花摆朝向客人，先冷后热，先精后粗，先咸后甜，先荤后素，先菜后点，先优质后一般。,141,上 菜 顺 序,冷菜,名贵炖品,名贵海鲜,炸烤类,炒类,清汤,鱼,素菜,点心,主食（甜食）,-,水果,142,上菜操作位置,一般均为*上*撤？,一般均,左上右撤,，上菜撤菜的时注意不要在主人和主宾间进行，以免影响主宾用餐。,143,摆 菜,在上菜过程中，要注意菜肴的摆放，使之对称，协调，一般为,“,一中心,”“,二平放,”“,三三角,”“,四四方,”“,五梅花,”,其它菜式适当摆放使之均匀,144,桌面服务,不能打扰客人用餐，换烟缸，倒茶水，更换骨碟，不能把客人未吃完的菜撤走，反复斟茶，倒酒。,145,桌面服务项目,撤换骨碟，正常每上一道海鲜就应更换一次骨碟，根据实际情况，每餐必须更换三次或三次以上的骨碟，必须先上干净的骨碟，后撤用过的骨碟。,146,桌面服务项目,换烟缸,操作程序用托盘托着干净的烟缸，将干净的烟缸放在脏的烟缸上面，两个一起撤到托盘里，再把干净的烟缸放在原处。以免烟灰尘飞到台面上。烟缸内不许超过三个烟头。,大盘小盘换的原则是：贵重菜换，摆不下换,147,斟酒服务,斟酒要领：,示瓶：服务员站在客人右侧，酒标朝向客人。,148,斟酒服务,斟酒：从主宾开始，按,顺时针,为客人斟酒，服务员站在客人右后侧，右脚向前跨一步，身体略向前倾，右手持瓶的中下部，商标朝外，左手持一块干净的口布，手背后。或左手托盘每斟倒一次擦一次瓶口。酒瓶和客人呈,45,度角，瓶口略高于杯口,1-2,厘米，斟八成满时停止，转动酒瓶使最后一滴不滴在客人身上。,149,斟酒服务,斟酒量：白酒,8,分满，啤酒斟酒八成，泡沫两成为宜，红葡萄酒二分之一杯，白葡萄酒三分之二杯，斟香宾酒时先斟三分之一杯，再斟三分之一杯。当两名服务员同时为一席来宾斟酒时，分头从主宾，副主宾开始，按顺时针方向进行斟酒。,150,斟酒服务注意事项,1),掌握好酒瓶的倾斜度，不能将酒倒出杯外。,2),凡冰镇过的酒，不可用手拿杯斟酒，以免影响饮酒质量。,3),当操作不慎将杯碰倒，应向客人表示歉意并立即将杯扶起或更换酒杯，迅速将餐台有酒处，扑上一块干净餐巾,。,151,斟酒服务注意事项,4),所有酒水、饮料，一律从主宾右侧送上。,5),不可以在一个位置上为两个客人斟酒。,6),当主人和客人一起祝酒讲话时，服务员应停止一切活动，整齐地站在两侧。,152,斟酒服务注意事项,7),当主人或主宾敬酒时，服务员至少托着两种酒跟随主人以便及时续斟。,8),拿酒杯应拿靠近杯底三分之一部分，不能在玻璃杯上半部留下指纹。,9),当瓶内只剩下一点酒时，不宜在为客人斟酒，因为瓶底朝天有失礼貌。,153,餐后结帐,打单前注意检查单据是否齐全,打出帐单之后首先要仔细核对帐单，避免出现差错。,双手递交帐单并且面带微笑，同时说,“,这是您的帐单，请过目,”,。,待客人检查完毕后觉得无疑意时，说,“,先生,/,女士，您消费,钱,”,。,154,餐后结帐,接受钱款点清钱数，识别钱币真伪。（尽量不接触钱币，带客人到收银台付款；信用卡，签单注意事项。）,如客人要求开发票时，要请客人帮助写清单位地址。,155,拉椅送客,拉椅的同时检查是否有客人遗留物品，同时说“先生,/,女士请带好您的随身物品”，送到电梯口，（慢走欢迎下次光临）目送电梯门关闭后离开。,Chinese food,Traditional Chinese vs,American,Chinese,American Chinese cuisine,美利坚合众国自创的中国菜。其中，美式中国菜与中国菜最大的不同点，是主要烹饪和调味方式的改变。,General Tsos Chicken,fortune cookie,Cantonese cuisine,Dim Sum,is a style of Chinese cuisine(particularly,Cantonese,but also other varieties)prepared as small bite-sized portions of,food,served in small steamer baskets or on small plates.Dim sum dishes are usually served with tea,and together form a,full tea brunch,.,Barbecued pork rice roll,Sichuan food,Cereal,n.,谷类，谷物；谷类食品；谷类植物,adj.,谷类的；谷类制成的,Flavor,n.,情味，风味；香料；滋味,vt.,加味,于,Flavor of milk,Spicy,adj.,辛辣的；香的，多香料的,；,Hot;chill,；,pepper,Braise,vt.,炖；,蒸,;,红烧,n.,文火炖熟的肉；赤鲷,Lobster,n.,龙虾,龙虾肉,Crayfish,N.,小龙虾,Prawn,shrimp,Baked Lobster with Fresh Cream,steam,Lobster roll,Stir-fried lobster with ginger and scallion,saute,sote,炒的,用油炒的,食物,saute,vt.,炒；嫩煎,adj.,炒的；嫩煎的,Ladle,ledl,vt.,不分对象予以赠送；以杓舀取,n.,钢水包；杓子；长柄杓,Settle,stl,vi.,解决；定居；沉淀；下陷,vt.,解决；安排；使,定居,n.,有背长椅,Voucher,vat,n.,收据；证人；保证人；证明者；代金,vt.,证实,.,的可靠性,buffet,3,Homework,Writing,Please use English to introduce one famous dish or cuisine in your,hometown,.At least 250 words.,Video,Make a video about taking order or serving the food at Chinese restaurant.,Deadline:at the beginning of week 13.,酒店实境英语,Chapter 2 Serving meals,What is this kind of food?,Lobster crayfish,What Entrees Would You Like,?,Background Information,Vocabulary,Sentences,Dialogues,Listening,Have you ever eaten western food,？,Western cuisine,or European,cuisine,alternatively,is a generalised term collectively referring to the cuisines of Europe and other Western,countries.,Goose liver,steak,Tips,西方人六不食,1,、中式动物内脏,2,、,动物,的头脚,3,、宠物,4,、珍稀动物,5,、淡水鱼,6,、无鳞无鳍的鱼,Question?,What is,cheese,?Butter?Fat,What is the Difference?,Cheese,Swiss cheese,Swiss fondue,fndu,English Breakfast,Traditional full English breakfast includes bacon(traditionally,back bacon,),8,fried,poached,or,scrambled eggs,fried or grilled tomatoes,fried mushrooms,fried bread,or buttered toast,and,sausages,Continental breakfast,Sunny-side up,One side,单面煎蛋,Soft boiled,软心蛋,Hard boiled,硬心蛋,Easy over,双面煎,=double side,Omelette,煎蛋卷,Eggs benedict,班尼迪克蛋,croissant,krsnt,n.,羊角面包,；（法）新月形,面包,Serving order,Starter/,Appetizer,entree/,main course,drinks,soup,dessert,n.,开胃物，开胃,食品,头盆,头盆又称开胃菜，是指开餐的第一道菜，通常由蔬菜、肉类、禽类或海鲜等制成，一般数量较少，装入中小平盘或鸡尾酒杯，配以色彩鲜艳的装饰以诱人食欲。头盆有、热之分，所以冷头盘当多见。,Appetizer,ptaz,Aperitifs,prtif,n.,开胃酒,（,aperitif,的复数,）,Vermouth,n.,苦艾,酒；,味美斯,酒,汤分清汤,(clear soup),、蔬菜汤,(vegetable soup),、浓汤等，汤能增加食欲。,soup,冷 冻 浓 汤,俄 罗 斯,红 菜 汤,Russian,Borsch,brt,Clam chowder,French onion,soup,Salad,A salad is a dish consisting of small pieces of food mixed with a,sauce.,Salads,can be based around a wide variety of foods including vegetables,fruits,and cooked meat,eggs,and grains.,Entree,Main dish/courses,N.,主菜,The main dish is usually,the most complex dish,on a menu.The main ingredient is usually,meat,fish or another protein source,.For those reasons the main course is sometimes referred to as the meat course.,rib,eye,肉眼牛排,sirloin,西冷牛排,filet,菲力牛排,T-BONE,剑鱼,Dessert is the latest dish at the end of one meal,including cakes,puddings,ice cream and some kind of fruit normally.By the way,restaurant always provide coffee,tea and other drinks after having a meal.,dessert,cakes,pie,Ice cream,Pudding,drinks,Coffee or tea without sugar,a la carte,adv.,（法）按菜单点菜,adj.,按菜单点菜的,table dhote,n.,公司餐；,客饭,和饭,fixed,美,fkst,adj.,确定的；固执的；,处境,.,的；准备好的,v.,修理（过去式）,Fixed asset,固定资产,broccoli,美,brkli,n.,花椰菜,；西兰花,Asparagus,n.,芦笋；龙须菜；天冬,Thousand island sauce,千岛酱,Mayonnaise,menez,n,.,蛋,黄酱,Caesar sauce,凯撒酱,Honey,M