与不同职位人员的沟通要点.doc

Kingkey -Training你为什么要提供反馈？Why do you give feedback?我们所有人都有一种基本需求，即从周围人那里获得认知认可，不论是在个人生活中或是在职业活动中。We all have a basic need for recognition from those around us, whether it be in our personal or professional lives. 我们所给的反馈对我们员工的行为、激励及表现有着巨大的影响。The feedback we give has a powerful influence on the behavior, motivation and performance of our employees. 反馈可以是正面的或是负面的，但接到任何反馈都比被人忽视好。Feedback can be positive or negative, but being given feedback is preferable to be ignored by others. 与不同职位人员的沟通要点Main Points For Communicating With People in Different Positions与领导的沟通：Communicate With Leadership 重要 important 完整 complete 精确 precise 简洁 concise 好坏兼顾 both advantages and disadvantages 经常 often 准备好建议being ready with good advice 有计划的 planed 合适的时间 at appropriate time 目的明确 with clear and definite aim与下属的沟通：Communicate With Subordinate 坚持开门政策 不责备地，客观地听取意见 take advices objectively 不要感情用事、以批判的口吻 do not be emotional and critical 好的聆听技巧 good listening skills 表现出你的希望，价值观及需要他们的意见 express your hope, values and needs for their advice与同事的沟通：Communicate With Colleagues 建立私人关系 build personal relationship 培养情感 nurture relationship 分享信息 share information 寻找责任的重复部分 find the common duty 建立沟通的程序 make steps for communication 获得全局的观点 get the overall viewpoint 给予真诚的积极的反馈 give positive feedback sincerely 微笑 smile 讨论加强沟通的方法 enlarge communication methods 熟悉他人的工作 know their work完全聆听的好处Advantages of Listening 1、准确了解对方 know exactly what others mean 2、弥补自身不足 make up for our own shortcomings3、善听才能善言 only a good listener can be a good speaker4、发现说服对方的关键所在 find the key to persuade others5、获得友谊和信任 gain friendship and trust聆听的技巧（完全聆听）Skills of Listening1、积极聆听，集中精力 active listening and focus2、排除“情绪” take emotion out3、积极地回应 respond positively4、理解真意 understand what others really mean5、设身处地 think about others倾听能力自我测试Listening Ability Test请回答以下15个题目。对每个问题回答是或否，请根据你在最近的会议或聚会上的表现真实的填写。Please answer the following 15 questions according to your recent performance at the meeting or party.1、我常常试图同时听几个人的交谈。 是/否I usually try listening to several people at the same time.2、我喜欢别人只给我提供事实，让我自己做出解释。 是/否I prefer others to provide only facts and I make explanation by myself. 3、我有时假装自己在认真听别人说话。 是/否I sometimes pretend listening to others seriously.4、我认为自己是非语言沟通方面的高手。 是/否I think I am not good at communicating.5、我常常在别人说话之前就知道他要说什么。 是/否I usually know what others will say before they start to say.6、如果我不感兴趣和某人交谈，我常常通过注意力不集中的方式结束谈话。 是/否If I am not interested in talking with someone, I usually end the conversation with carelessness.7、我常常用点头，皱眉等方式让说话人了解我对她说话内容的感觉。 是/否I usually use nod, frown or other ways to express my feelings toward what they say. 8、常常别人刚说完，我就紧接着说自己的看法。 是/否When others finished their words, I express my opinions immediately.9、别人说话的同时，我常常在思考接下来我要说的内容。 是/否I usually think about what I will say while others are still speaking.10、别人说话的同时，我也在评价他的内容。 是/否When others are talking to me, I usually say something about what they are saying.11、说话人的谈话风格常常会影响到我对内容的聆听。 是/否The speakers conversation style usually affects what I will hear.12、为了弄清对方所说的内容，我常常采取提问的方法，而不是进行猜测。 是/否I usually ask questions rather than guess for being clear on what others are talking about.13、为了理解对方的观点，我总会下功夫。 是/否I always try to understand others opinions.14、我常常听到自己希望听到的内容，而不是别人表达的内容。 是/否I always hear what I want to hear not what others express.15、当我和别人意见不一致时，大多数人认为我理解了他们的观点和想法。 是/否When I disagree with others, most of them think that I understand their opinions and thoughts.Duifang the other person（答案）Answers以下是根据聆听理论得来的答案。The following are the answers from listening theory.1、否 NO 2、否 NO 3、否 NO 4、是 YES 5、否NO 6、否NO 7、否 NO 8、否 NO 9、否 NO 10、否 11、否 12、是 13、是 14、否 15、是你的答案对了吗？Have you gotten the right answer?为了确定你的得分，把错误的答案加起来，乘以7，再用105减去它，就是你的最后得分。如果你的得分在91-105之间，那么恭喜你，你有良好的聆听习惯；得分在77-90之间表明你还有很大程度可以提高；要是你的得分不到76分，很不幸，你是一位很差劲的聆听者，在此技巧上就要多下功夫了。Have you gotten the right answer?To get your sore, you need to