酒店英语口语-Check-in-.pptx

Click to edit the title text format,Click to edit the outline text format,Second Outline Level,Third Outline Level,Fourth Outline Level,Fifth Outline Level,Sixth Outline Level,Seventh Outline Level,Eighth Outline Level,Ninth Outline Level,#,Click to edit the title text format,Click to edit the outline text format,Second Outline Level,Third Outline Level,Fourth Outline Level,Fifth Outline Level,Sixth Outline Level,Seventh Outline Level,Eighth Outline Level,Ninth Outline Level,#,Unit 2 Check in,Warm-up exercises,Dialogues,Sentence Patterns,Exercises,Warm-up Questions,:,What a front desk should be like?,2.What should be aware of when dealing with group registrations?why?,Reservation form VS Registration form,Reservation form,:,The name of the guest,Time of arrival and departure,The address of the guest,The telephone number of the guest,The room type that the guest requires,The corresponding rate for the room,Reservation form VS Registration form,Registration form:,Room number,Personal information,Nationality,Passport/visa number,Time of arrival and departure,Where from and where to,arrival list,应到客人名单,Advance deposit,预付定金,Key card,钥匙牌,Confirmed fax,确认的传真,Registration form,入住登记表,A morning call,叫早,Luggage collect,出行李,Buffet,自助餐,Breakfast voucher,早餐券,Dialogues,Useful Words&Phrases,1.Would you please fill out this form while I prepare the key card for you?,2.Please make sure that you have it with you all the time.,3.If you are ready,Ill call the bellboy and hell take you to your room.,4.I hope you enjoy your stay with us.,5.You are scheduled to check out tomorrow morning,Useful Expressions,6.Would you please sign your name here?,7.Has there been any change in your schedule?,8.Please hand them back to the Reception Desk tomorrow morning when you check out.,9.Our single rooms are sold out.,10.Would you like me to help you with it,Madam?,11.I will need your passport for just a minute.,Useful Expressions,12.Just a few bit more information and Ill be done.,13.If you will please sign on the bottom right hand corner that completes the formalities.,14.We would like you to change to another room.,15.We are sorry for the inconvenience.,16.What time is it convenient for you to change your room?,Useful Expressions,Useful Sentence Patterns,1.Asking the client about the reservation,2.Registering the client,3.When the room is not ready,4.Giving the guest his key and room number,5.Friendly parting remarks.,Exercises,Describe the picture below,using at least 5 sentences.,A,Miss Showers,who is a return guest of the Grand View Hotel,is walking towards the Front Desk.She will stay for half a month.She has booked a standard room.She asks if she can enjoy a special rate.,Exercises,Make three dialogues with your partner according to the following situations.,B,A visitor wants to see Mr.David Brown from Australia.The clerk checks the guest list,calls to the room and then asks the visitor to wait in the lobby for the guest.,Exercises,C,John Smith is standing at the Reception Desk.He says he,does,not,have,a reservation.Unfortunately there is no vacancy.The,Front Desk,clerk suggests him wait,ing,until 6:00 p.m.or tak,ing,a room at a nearby hotel.,Exercises,1.,以上报价另加收,15%,服务费。,Above rates are subject to 15%surcharges.,2.,十二岁以下儿童与父母同住且不要求加床，酒店将不另加收费用。,No charge for children under 12 years sharing parents room without extra bed.,3.,对旅行社给予,10%,的佣金。,The commission rate for travel agency as bonus is 10%.,Exercises,Translate the following into English,Exercises,4.,所定之客房将保留至下午,6:00(,以信用卡保证及已交纳押金者除外,),。,Reservations are only held until 18:00,unless guaranteed by credit card or fist night deposit.,5.,入住和退房时间,:,中午,12:00,。,Check in and check out at 12:00 noon.,Exercises,6.,提供不吸烟客房和残疾人客房。,Non-smoking rooms and rooms for handicapped are available.,7.,按客人要求提供派车服务。,Limousine service available upon request.,8.,接受各种信用卡。,All major credit cards accepted.,