民航英Unit1-10课件全套教学教程-电子讲义.pptx

民航情景英语民航情景英语中国人民大学出版社GuidedLearningAirtravelstartswithairticketreservations.Normallypassengersbookairlineticketsbycontactingtheairlinescallcenter,goingthroughatravelagencyormakingbookingsontheinternet.Airlineserviceagentsshouldbefamiliarwiththetypesofquestionsthatcustomersmayask,suchasdifferentflights,departureandarrivaltime,airfare,discounts,seatselection,specialmeals,etc.Agentsareresponsibleforhelpingcustomersunderstandtheproceduresofreservingaseatandtakingaflight.Warmer.Readthefollowinginformationonwebsiteandanswerthequestions.1.Isitaninternationalflights?2.Isitanonlineticketbooking?3.Canyoufindthecheapestprice?4.Whichairlinedotheychoose?5.Whereisthedestination?II.FindthedefinitioninColumnBwhichmatchesthewordorphraseinColumnA.Itis10:00a.m.onTuesday.Mr.Wangisbookingticketontelephone.Jenny,aclerk,isattheservicedesktoprovideflightbookinginformationtoMr.Wang.Lookatthepicture.WhatdoesJennydo?Whatisshedoingnow?Workwithapartnertomakeatleasttwosentencesforthepicture.SettingTopicone:TelephoneReservationSampleConversation1Clerk:Goodmorning.ThisisChinaSouthernAirlineBookingOffice.CanIhelpyou?Passenger:IwanttoflytoChangchun.DoyouhaveanyfightfromShanghaitoChangchuntomorrow?Clerk:Onemoment,please.Illcheckwhatsavailable.Passenger:Idliketotravelbusinessclass.Clerk:OK.WehaveFlightCZ6374leavingShanghaiat7:05a.m.Doyoumakethereservationnow?Passenger:Yes.Clerk:Whatsyourname,please?Passenger:JohnSmith.j-o-h-n,forJohn,s-m-i-t-h,forSmith.Clerk:Allright,sir.NowIveconfirmedonebusinessclassseatonFlightCZ6374leavingShanghaiat7:05a.m.toChangchunonJuly16.Isthatright?Passenger:Yes.WhenshouldIgettotheairport?Clerk:Pleasebethereby5:05atthelatest.Passenger:OK.Iwill.Thankyou,bye!VocabularyandExpressionsChinaSouthernAirline中国南方航空公司BookingOffice订票部availableadj.可获得的BusinessClass商务舱makethereservation预订CheckYourUnderstanding1.Wheredoesthepassengerflyto?2.IsitaFirstClassreservation?3.Whatstheflightnumber?SampleConversation2Clerk:Hello.ThisisChinaEasternAirlines.Passenger:Iwanttomakeareservation.Passenger:MynameisChengLong,andtheflightnumberisCA125forToronto.Clerk:Whenisit?Passenger:AseatforJune10th.Isthatright?Clerk:Oneeconomyclassseat.Passenger:Yes.Clerk:Nowyouhavebeenbookedone.Passenger:Whatisthefare?Clerk:US$500Passenger:OK.Clerk:Letmecheckwithyouagain.FlightCA125,June10theconomy,Mr.ChengLong.Isthatright?Passenger:Thatsright.Bytheway,whattimedoyoustartcheck-in?Clerk:Youmustcheckinatleastonehourbeforedeparturetime.Passenger:Thankyouverymuch.Clerk:WelcomeaboardAirChina,Mr.Cheng.VocabularyandExpressionsChinaEasternAirlines中国东方航空公司Toronto多伦多（加拿大的城市）EconomyClass经济舱faren.费用CheckYourUnderstanding1.Wheredoesthepassengersdestination?2.Whatstheflightnumber?3.Howaboutthefare?SampleConversation3(Ms.WuFantakesatriptoShanghaiwithherbabywhoisonly6monthsold.ShecallstheAirChinaSanFranciscoOfficetoconfirmabassinetforherbabyassheforgotaboutitwhenshebookedherflight.）Agent:ThisisAirChinabookingOffice.WhatcanIdoforyou?Passenger:Iwanttoconfirmabassinetformybaby.Agent:ImafraidIcantconfirmforthebassinetimmediately.Wellmakearequestfirstandthenweshouldbeabletoreceiveaconfirmationfromourcheck-incounterattheairporttomorrow.Haveyouconfirmedyourseatontheflight?Passenger:Yes,theFlightCA986onthe4thofMay.A:MayIhavethespellingofyourname?Passenger:GuoJun.G-u-oj-u-n.A:Thankyou.Justamoment.A:Wouldyouspellyourbabysnameplease?Passenger:Lili.L-I,l-i.A:Wouldyouliketoarrangebabyfoodandmilkduringtheflight?Passenger:Yes.Doyouprovidefreshmilkonboard?Agent:Certainly,madam.Passenger:Doyouchargemeforthat?Agent:No,theyarecomplimentary.Passenger:Pleasemakesurethatabassinetwillbedefinitelyavailableforme.Agent:Itshouldnotbeaproblem.Youcandependonus.Passenger:Thankyou.Agent:Mycomputershowsyouhavenotgotyourticketsyet.Passenger:Notyet,butIllpurchasethemassoonaspossible.Agent:Illrepeatyourrequests.Weveconfirmedthefreshmilk.AlsoIverequestedabassinetandwhenwereceiveareply,wellcallyou,isthereanythingelseIcandoforyou?Passenger:No.Thankyou.Agent:ThankyouforflyingAirChina.VocabularyandExpressionsbassinetn.摇篮chargev.索价n.费用confirmationn.确认complimentaryadj.赠送的requestn.要求v.（下级对上级的）请求CheckYourUnderstanding1.Whatisthematterofthewoman?2.Whatstheflightnumber?3.Dotheyprovidefreshmilkonboard?TasksAccordingtosampledialogues,makeconversationswithyourpartnerbyusingthepromptsgivenbelow.(P:passengerFA:flightassistant)Task1P:abusinessclassFA:wronginformationTask2P:aticketwithbabyFA:specialassistanceTask3P:firstclassFA:specialneedsTopicTwo:BroadcastingSampleBroadcasting1Pre-boardingAnnouncementGoodafternoonpassengers.Thisisthepre-boardingannouncementforFlightAJ699toAuckland.Wearenowinvitingthosepassengerswithsmallchildren,andanypassengersrequiringspecialassistance,tobeginboardingatthistime.Pleasehaveyourboardingpassandidentificationready.Regularboardingwillbegininapproximatelytenminutestime.Thankyou.VocabularyandExpressionsAuckland奥克兰（新西兰的城市）specialassistance特殊协助regularadj.规律的；定期的approximatelyadv.大约；大概CheckYourUnderstanding1.Whatistheflightnumber?2.Whoisinvitedtobeginboarding?3.Whatisthetimeofregularboarding?SampleBroadcasting2FinalBoardingAnnouncementThisisthefinalboardingcallforpassengersErinandFredCollinsbookedonFlightAZ588toKansasCity.Pleaseproceedtogate3immediately.Thefinalchecksarebeingcompletedandthecaptainwillorderforthedoorsoftheaircrafttocloseinapproximatelyfiveminutestime.Irepeat.ThisisthefinalboardingcallforErinandFredCollins.Thankyou.VocabularyandExpressionsKansasCity肯萨斯城（美国的城市）proceedv.继续做（或从事、进行）；接着做immediatelyadv.立即；马上；即刻CheckYourUnderstanding1.Whereisthebroadcastingfrom?2.Whomdoesthebroadcastingcallfor?3.Whatsthenameofthelatepassengers?SampleBroadcasting3Hello.PassengersofFlightAZ778boundforCaracas,withstopsinAtlantaandMiami.Thedeparturegatehasbeenchangedto30B.Also,therewillbeaslightdeparturedelayduetoinclementweatheroutside.Thegroundcrewisintheprocessofdeicingthewingsinpreparationfordeparture.VocabularyandExpressionsboundfor开往；飞往Atlanta亚特兰大(美国的城市)Miami迈阿密(美国的城市)slightadj.轻微的inclementadj.恶劣的（指寒冷的、潮湿的等）deicev.除冰CheckYourUnderstanding1.Whatchangehasbeenannounced?2.Whatarethecurrentweatherconditionsoutside?3.Howaboutthegroundcrew?TasksAccordingtosamplebroadcasting,makeyourownbroadcastingwithyourpartnerbyusingthepromptsgivenbelow.(P:passengerFA:flightassistant)Task1P:atthewaitinghallFA:thedeparturegatehaschangedTask2P:atthewaitinghallFA:theflighthasbeendelayedTask3P:atthewaitinghallFA:theflighthasbeendelayedbecauseofterribleweatherSection2ProgressCheck1.Translatethefollowingwordsandphrases.1)单程票2)往返票3)正常票价4)直达航班5)预定6)经济舱7)航班时刻表8)商务舱9)中国南方航空公司10)中国东方航空公司2.Answerthefollowingquestions1)Howwouldyougreetanin-comingcall?2)Whatwouldyousuggestifyoudontknowtheanswertothequestion?3)Howdoyoudealwithacallforticketingrequirement?4)Howdoyouhandleacallfromanimpatientpassenger?5)Whydopeopleneedtomakeareservationbeforetraveling?3.Situationaldialogue.ClassbookpreferlistflymomentpleasurereservationavailableonClerk:Goodmorning.whatcanIdoforyou.Passenger:Yes,IdliketomakeatoBostonnextweek.Clerk:Whendoyouwantto?Passenger:Monday,September12th.Clerk:WehaveFlightFJ802onMonday.justaplease.Letmecheckwhethertherereseatsavailable.ImsorryweareallbookedupforFlight802onthatday.Passenger:Then,anyalternatives?Clerk:Thenextflightleavesat9:30TuesdaymorningSeptember13.shallIyouaseat?Passenger:Er.itisadirectflight,isntit?Clerk:Yesitis.Youwanttogofirstorcoach?Passenger:Ifirstclass,whatthefare?Clerk:Onewayis$176.Passenger:OkIwilltakethe9:30flightTuesday.Clerk:AseatonFlight807toBoston9:30Tuesdaymorning.isitallright.sir?Passenger:Right.canyoualsoputmeonthewaitingforthe12th?Clerk:Certainly.MayIhaveyourname&telephonenumber?Passenger:MynameisLorusAnderson.Youcanreachmeat5237-8651.Clerk:Iwillnotifyyouifthereiscancellation.Passenger:Thankyouverymuch.Clerk:My._FurtherReadingSeatDesignationOnmanyaircraft,therightmostseatshaveletterdesignationsHJK,skippingtheletterI.Thisisbecauseeachseathasarownumberfollowedbyletter.Lettersthatconfusewithnumbersmustbeavoided.DigitalEquipmentCorporation(DEC)wasthefirsttoimplementthis,avoidingI(1),O(0)andS(5).TheremaininglettersarecalledtheDECalphabet.Occasionally,aircraftwithaseatingstructureof2+2maylettertheseatsas“ACDF”tokeepwiththestandardofA/FbeingwindowandC/Dbeingaisleonshort-haulaircraft(whichgenerallyhave3+3seats).InFirstandBusinessclasscabins,theseatlettersforthewindowseatswilltypicallybethesameasincoach,withsomelettersskippedinbetweenastherearefewerseatsperrow.Forexample,ifeconomycabinistenacross,labeledABC-DEFG-HJK,theBusinessClasscabinmightbelabeledAC-DG-HKforasixacrosslayout,withA-DG-KforafouracrossFirstClass.OnenotableexceptiontothisisDeltaAirLines,whousessequentiallettersregardlessofcabinlayoutonallaircraft(AB-CD-EFinBusinessClassandABC-DEF-GHJinEconomycabin).Someairlinesomittherownumber13,reputedlybecauseofawidespreadsuperstitionthatthenumber is unlucky.This is the case with Lufthansa,for example(as shown on the LufthansaA321/100seatingplan).Emiratesusedtohavearow13,butontheirlatestA380aircrafthaveremovedit(asshownonEmiratesA380-800seatingplan).BritishAirwaysislesssuperstitious,andtheirseatmapsforA320aircraftshowsarow13.DeltaAirLinesalsoincludesrow13inmanyoftheirseatmaps.Thank You民航情景英语民航情景英语中国人民大学出版社Learning Objective:In this unit you will learnhow to provide services for check-in;how to provide services according to the procedures;how to deal with problems using expressions for check-in.Warmer1.Matchingtheimagewiththeirnames.A.shoulderbagB.rollingluggageC.handbagD.laptopbagE.carry-onbagF.briefcaseG.suitcaseH.travelpackI.backpackJ.waistpackII.Tick items are prohibited both in carry-on luggage and check-in baggage.Setting It is 13:00 p.m.on Thursday.Passengers are approaching the check-in counter.Amy,a young clerk at the counter,is standing at the check-in counter to welcome passengers.Look at the pictures.What does Amy do?What is she doing now?Work with a partner to make at least two sentences for this picture.Topic one:Ticket Check-in Sample Conversation 1Clerk:Good morning.May I see your ticket and passport,please?Passenger:Good morning.Here you are.Clerk:How many pieces of luggage would you like to check?Passenger:I dont have any luggage to check.I only have one shoulder bag.Can I carry this bag with me?Clerk:Sure.Passenger:May I use my frequent passenger miles to upgrade to Business Class?Clerk:Sorry,madam,todays Business Class is full.Im afraid you cant upgrade to Business Class.Passenger:Oh,really?Alright then.Do you know what else I can do with these miles?Clerk:You can exchange for free flight tickets,get discounts on hotels,automobile rentals and some other services.Passenger:OK.I see.Thanks.Clerk:Your check-in is done,madam.Please fasten these and here is your passport,ticket,boarding pass and tags on your hand-carry luggage.Passenger:OK,thank you.Is the flight scheduled to leave on time?Clerk:Yes,everything is running on time.Have a nice trip!VocabularyandExpressionspassport n.护照luggage n.行李upgrade v.升舱Exchange v.交换Tag n.标签Checkyourunderstanding1.How many pieces of luggage would the passenger like to check?2.What does“frequent passenger miles”mean?3.What else the passenger do with these miles?SampleConversation2Agent:Good afternoon,sir,what can I do for you?Passenger:Hi,is it the counter for SA?Agent:Thats right.Passenger:May I check in for my flight?Agent:Ok,whats your flight number?Passenger:CZ317.Agent:Well,Im afraid that it is too early.Passenger:When will it begin?Agent:For international flight,we begin to check in one and a half hour before the departure time.Passenger:All right.And when will it be closed?Agent:Normally it is closed half an hour before the departure time.Passenger:Thanks.Agent:You are welcome.VocabularyandExpressionscounter n.柜台flight n.航班departure v.出发welcome v.欢迎Checkyourunderstanding1.What does the conversation probably take place?2.Is it the counter for SA?3.Whats the check-in time for international flight?SampleConversation3Agent:Hello,Sir,what can I do for you?Passenger:Hello,Id like to check in for flight CA860 to Beijing.Agent:Yes,could you show me your ticket and passport?Passenger:Ok,here you are.Agent:Sir,do you like aisle seat or widow seat?Passenger:A window seat,please.Agent:Ok,Here are your ID and passport,and here is your boarding pass.Passenger:Thank you very much.Agent:You are welcome.VocabularyandExpressionsaisle seat 靠过道座位window seat 靠窗座位ID:Identification card 身份证boarding pass 登记牌Checkyourunderstanding1.Where does the passenger fly to?2.What documents are requested for checking in?3.What kind of seat does the passenger prefer?TopicTwo:ForSpecialSituationsSample Conversation 1(Dan is flying from New York to Los Angeles.When he arrives at the airport,he goes to the check-in desk.)Agent:Good afternoon!Where are you flying to today?Dan:Los Angeles.Agent:May I have your passport,please?Dan:Here you are.Agent:Are you checking any bags?Dan:Just this one.Agent:OK,please place your bag on the scale.Dan:I have a stopover in Chicago.Do I need to pick up my luggage there?Agent:No,itll go straight through to Los Angeles.Here is your boarding pass.Your flight leaves from gate 15A and itll begin boarding at 3:20.Your seat number is 26E.Dan:Thanks.VocabularyandExpressionsLos Angeles 洛杉矶（美国的城市）scale n.(称重量的)称stopover 停留；经停Chicago 芝加哥（美国的城市）pick up 捡起；接载go straight 笔直走；走直线CheckYourUnderstanding1.Where is the passenger flying to?2.How many bags is he checking in?3.Where is the boarding gate?Sample Conversation 2（Mr.Johnson is approaching the check-in counter with two bags and handbags.His flight has been delayed.）Clerk:Good evening,sir.Passenger:Good evening.Is this where I can check in for the flight to Phuket?Clerk:Yes,absolutely.I am afraid that your flight has been delayed by one hour and ten minutes.It will leave at quarter past twelve.Passenger:What!That is terrible.Clerk:I am sorry,sir.The delay is due to bad weather.We can hardly do anything about it.Passenger:Right.Clerk:Can I please have your ticket and passport?Passenger:Yes.Here it is.Clerk:Thank you.Passenger:Can I take this handbag with me as hand luggage?Clerk:Sure.Provided it is small enough to fit under the seat or the hand luggage compartment.Do you have any other luggage?Passenger:Yes,I have two more bags,which I think will have to go in cargo.Clerk:Did you get your luggage weighed?If it exceeds 30 kilograms,you will have to pay surcharges.Passenger:No.My luggage is within the 30 kilograms limit.Clerk:That is good.Do you have a visa to enter Phuket?Passenger:Yes,here it is.Clerk:OK.Please board from gate 3.The boarding will start at 11:30.Have a nice flight,sir.Passenger:Thank you.VocabularyandExpressionsdelay v.延误；耽搁handbag n.小手提包；手袋board v.上船（或飞机、火车、公共汽车）CheckYourUnderstanding1.Why has the flight been delayed?2.What is the departure time?3.What is the boarding time?Sample Conversation 3（Mr.Johnson is checking in for a business trip but the fight is overbooked.）Clerk:Good morning.Passenger:Good morning.Is this where I can check in for the flight to Canada?Clerk:Yes,absolutely.Can I see your ticket and passport,please?Passenger:Here you are.Clerk:I am sorry,sir.The flight has been overbooked.Passenger:Overbook