第一学期期中考试文秘英语A卷.docx

2023-2023 第一学期期中考试文秘英语A卷

基本信息：[矩阵文本题] *

姓名：
________________________
班级：
________________________
学号:
________________________

Part one single choice（30 scores）

A 安排商务行程
B 瓦解
C 多面手
D 展现积极旳形象
E 迅速有效地完毕任务
F 口头或书面指示
G 得力助手
H 操作电脑软件
I photocopier
J printer
K paper shredder
L scanner
M multifunction integrated machine
N overhead projector
O answering machine
P video conference system
Q 记住
R 保留所有文献
S 使用缩略图
T 节省许多时间
U 处理文献
V 根据日期整顿文献
W 打
X 接
Y 回
Z 挂
Aa 留言
Bb记下留言
Cc制定日程
Dd 沟通

1. Right hand man [填空题] *
_________________________________(答案：得力助手)

2. Jack of all trades [填空题] *
_________________________________(答案：多面手)

3. Fall apart [填空题] *
_________________________________(答案：瓦解)

4. Oral or written directions [填空题] *
_________________________________(答案：口头或书面指示)

5. Arrange business itineraries [填空题] *
_________________________________(答案：安排商务行程)

6. Operate computer software [填空题] *
_________________________________(答案：操作电脑软件)

7. Present a positive image [填空题] *
_________________________________(答案：展现积极旳形象)

8. Perform tasks quickly and efficiently. [填空题] *
_________________________________(答案：迅速有效地完毕任务)

9. 扫描仪 [填空题] *
_________________________________(答案：scanner)

10. 投影仪 [填空题] *
_________________________________(答案：overhead projector)

11. 复印机 [填空题] *
_________________________________(答案：photocopier)

12. 碎纸机 [填空题] *
_________________________________(答案：paper shredder)

13. 打印机 [填空题] *
_________________________________(答案：printer)

14. 录音 机 [填空题] *
_________________________________(答案：answering machine)

15. 多功能一体机 [填空题] *
_________________________________(答案：multifunction integrated machine)

16. 视频会议系统 [填空题] *
_________________________________(答案：video conference system)

17. Save a lot of time [填空题] *
_________________________________(答案：节省许多时间)

18. Keep in mind [填空题] *
_________________________________(答案：记住)

19. Use thumbnails [填空题] *
_________________________________(答案：使用缩略图)

20. Keep all the files [填空题] *
_________________________________(答案：保留所有文献)

21. Handle documents [填空题] *
_________________________________(答案：处理文献)

22. Organize documents by date [填空题] *
_________________________________(答案：根据日期整顿文献)

23. Make a phone call [填空题] *
_________________________________(答案：打 )

24. Put the phone [填空题] *
_________________________________(答案：挂 )

25. Call back [填空题] *
_________________________________(答案：回 )

26. Leave a message [填空题] *
_________________________________(答案：留言)

27. Take a message [填空题] *
_________________________________(答案：记下留言)

28. Answer a phone call [填空题] *
_________________________________(答案：接 )

29. Make a schedule [填空题] *
_________________________________(答案：制定日程)

30. Telephone communication [填空题] *
_________________________________(答案： 沟通)

Part two single or multi-choice (total 20 scores, number 3&4 4 scores each )

1 Formal business clothes for a woman include ( )
*
A suits(对旳答案)
B jeans
C T-shirts
D Skirts(对旳答案)
E Shirts(对旳答案)
F sports

2 Formal business clothes for a man include ( )
*
A suits(对旳答案)
B jeans
C T-shirts
D ties(对旳答案)
E Shirts(对旳答案)
F sports

3. The right severing order in a Western restaurant is (            )
A side dish B dessert C main course D starter E soup [填空题] *
_________________________________(答案：DEACB)

4. Choose the proper phone call situation for each sentence. （ ）
A greet a caller B identify yourself
C handle a phone call for the boss D ask the caller to repeat
E respond to a wrong call F end the phone call
①Good morning , ABC company.
②I am sorry. Mr.Smith is chairing an important meeting. Would you like to leave a message?
③I’m sorry. You’ve got the wrong number。
④Could you please repeat your phone number? I didn’t quite catch it.
⑤Good morning. Sales Department. I’m Lucy Huston. May I help you?
⑥Thank you for calling. Goodbye. [填空题] *
_________________________________(答案：ACEDBF)

5. Which topics are right for your business occasions.( )
*
A politics
B weather(对旳答案)
C boss
D sports(对旳答案)
E marital status
F salary

6. Answer a phone call promptly, usually within ( ) or ( ) rings [单项选择题] *
A one two
B two three(对旳答案)
C three four
D four five

7. Don’t prolong phone conversation. Which conversation you think is right for a secretary. ( )
A. Talk more than 30 minutes for privacy.
B. Do not understand the caller and never ask the right person to handle the call.
C. Speak clearly and briefly in a pleasant tone to get right to the point.
D. Too many interrupts during the conversation and keep the caller waiting so long.
[单项选择题] *
A
B
C(对旳答案)
D

8. Choose the best behavior for a secretary to handle the call. ( )
A End a conversation with “ Thank you “ and “Goodbye” but put it first.
B Put the call later when the customer cut it down.
C Use phrases like “Could you “ “Would you” and “Please” when making request.
D If your boss is not available, tell the caller to call back or leave a message.

*
A
B(对旳答案)
C(对旳答案)
D(对旳答案)

Part three fill in the blanks ( 20 scores )

1 Could you please______________( 预订) a single room with shower and ____________(可以上网) for the nights for Oct 26 to Oct.28. [填空题] *
空1答案：reserve
空2答案：internet service

2 I would be ______________( 感谢旳 ) if you could ____________ ( 确认 ) my reservation by fax.
[填空题] *
空1答案：appreciated
空2答案：confirm

3 I have to _____________ （ 取消 ）our meeting on Oct 28 because I have to fly to Singapore _____________( 急事 ) [填空题] *
空1答案：cancel
空2答案：for emergency

4 Please accept my ________________ (道歉). I will ____________( 联络 ) you and _______________ ( 安排 ) another appointment with you as soon as I return. [填空题] *
空1答案：apology
空2答案：contact
空3答案：arrange

5 You are required to __________( 参与 ) a meeting about new products promotion at 9:30 am on June 6 in the conference room.

[填空题] *
_________________________________(答案：attend)

Part four write a notice according to the given information. ( 20 scores )
你作为董事长办公室旳秘书，要写一种会议告知，规定各部门经理准时参与2023年11月11日下午2点在会议室召开旳有关2023-2023年度投资计划（investment plan）旳第一次会议。

NOTICE
Nov. 9th, 2023
The first meeting of 2023-2023 (             ) will be held in the (             ) at 2:00 pm on (             ).
All the managers are requested to (              ).
[填空题] *
_________________________________
答案解析：investment plan
Conference Room
Nov.11,2023
attend the meeting

Part five decide whether the behavior is right or wrong (√ or ×, 10 scores )

1. A secretary speaks in a suitable voice when making a phone call. [判断题] *
对(对旳答案)
错

2. A secretary always makes and answers private phone calls in the office. [判断题] *
对
错(对旳答案)

3. A secretary puts her smart phone on the table at a business dinner. [判断题] *
对
错(对旳答案)

4. A secretary sets her own personalized ringtone on the smart phone for business contact. [判断题] *
对
错(对旳答案)

5. A secretary switches off her smart phone when attending a meeting. [判断题] *
对(对旳答案)
错

6. Make a list of all the things you have to do as a secretary . [判断题] *
对(对旳答案)
错

7. The schedule you have made can never be changed. [判断题] *
对
错(对旳答案)

8. It will be better to format your schedule [判断题] *
对(对旳答案)
错

9. Remember to use different color pens to color-code different types of tasks. [判断题] *
对(对旳答案)
错

10. Mark the things you have finished or have not finished in your schedule. [判断题] *
对(对旳答案)
错