Orders-and-Acknowledge.pptx

Orders and AcknowledgeLearning ObjectivesBy studying this unit,you will be able to:vKnow what are mainly included in order letters and why and how to confirm themvKnow the essential components of a letter to make orders and acknowledgement to themvMaster typical sentences and expressions in writing such lettersAn order may cover accurate and full descriptions of the following specifics:1.Name of goods,catalogue No.and sample No.2.Price of goods,including unit price,total value3.Quality requirement,grade,model name/number and specification4.Quantity of goods5.Origin and material6.weight,dimensions,color and pattern7.Packing and marking8.Terms of payment9.Delivery requirements,including place,date,mode of transport,whether the order will be carriage paid or carriage forward,etc.10.documents,such as B/L,Commercial Invoice,Insurance Policy11.Special features and others,for example,alternatives if exact goods required are not availableA letter of order usually includes:vRefer the buyer to the previous contact,acknowledge that you have received the ordervGive the description in great detail of your order.(It starts with the typical and standard expression“Please send”.The sequence of a number of items is necessary and should be clearly followed.)vState the terms and form of payment and the anticipated date of delivery and the mode of transportation.The letter of acknowledgement usually includes:vExpress pleasure at receiving the ordervAdd a favorable comment on the goods orderedvInclude an assurance of prompt and careful attentionvDraw attention to other products likely to be of interestvHope for further orders