BEC中级写作.doc

BEC Vantage Writing
Business Correspondence
题目分类：
1、订单类 handling order
2、询问类 enquiry and reply
3、投诉类 complaint and apology
4、道歉信 letters of apology
5、告知变化类 notice of changes
6、邀请类 invitations
目录
1 订单类 handling order 4
2 询问类 enquiry and reply 6
3 投诉类 complaint and apology 9
4 道歉信：letters of apology 14
5 告知变化类 notice of changes 17
6 邀请类 invitations 19

注：考试时多是综合类，将各种综合在一起

段落格式：

Block Version（ 平头式 ）
Dear Sir or Madam，

We welcome you the order above order. The prices you mentioned are old ones. The current prices should be 5% higher. However, we accept your order and wish to assure you that delivery will be made immediately we receive your L/C.

Our T-shirts and knitting wares enjoy favourable reception in the world market because of their fine quality and excellent craftsmanship. No wonder your customers have remarked favourably on our products. You may be sure that we shall do our best to maintain our reputation for quality and reliability.

We enclose a quotation for summer wares, such as bathing suits, all cotton vests and shall be pleased to receive further orders from you.

Yours faithfully，
Edward White
Indented Version（ 缩行式 ）

Dear Sir or Madam:
Thank you for replying so promptly to our enquiry for lightweight extinguishers and also for your offer to arrange a demonstration.
Our general manager and our office manager will both be able to meet Mr Burton at any time during the morning or afternoon of Thursday, November 10th. It would be helpful if Mr Burton would write or phone to let us know at what time we may expect him.

Yours faithfully,
John Black

1 订单类 handling order
例题
You are the owner of a clothing factory. A customer has sent you a letter summarising a recent negotiation. You have written some notes on the letter.
l Write a 120 - 140 word reply to the buyer using the letter and your notes.
l Write on your Answer Sheet.

Mrs P Mirza
Lahore Textiles
6 Ocean Road
Lahore
So are we!

Dear Parveen

It was good to see you again last week and we are delighted that your silk blouses will be included in our winter catalogue.

Which colours?
As promised, listed below are the points agreed at the meeting.
1. The contract is for the Sheba range of silk blouses in three colours.
We agreed 4,000?
2. You will grant us exclusive import rights for the blouses in the UK.
3. The quantity will be 5,000 pieces, with a further option of 3,000.
$ 5.25 for the option pieces
4. The price per piece will be $ 5.65 for the first 5,000. You will confirm the price for the optional 3,000 pieces.
5. Payment will be by letter of credit.
6. The initial order will be ready ex factory by 1 August 1999.

Not possible - 15th at the earliest
I trust you will find this in order. I look forward to your written confirmation in due course.

Best regards
Stephanie powell
Chief Purchaser
范文：
Dear Stephanie,
With reference to
Thank you for your letter of 1 March. We are delighted that the Sheba range will be in your catalogue.

There are, however, some small points which need clarifying.
l The Sheba range comes in six colours. Please look at the samples and confirm which three colours you would like.
l You referred to the further option of 3,000 pieces. I thought we had agreed on 4,000. Please confirm the correct figure.
l I can confirm the optional pieces will cost $ 5.25 each.

Unfortunately, due to a full order book, we are unable to deliver by 1.8.99. The earliest date would be 15.8.99. I hope this will be acceptable.

I look forward to hearing from you soon.
Yours sincerely,
Parveen Mirza

2 询问类 enquiry and reply
The company you work for is expanding rapidly and is looking for new premises. Your Managing Director is interested in Waterside Industrial Park, and has asked you to write a letter to find out more information.
l Read Waterside Industrial Park’s advertisement below, on which your Managing Director has already made some notes.
l Then, using all your Managing Director’s handwritten notes, write your letter to Rosemary Brown at Waterside Industrial Park.
l Do not include postal addresses.
l Write 120-140 words on a separate sheet.

[范文]
22 July
Dear Mrs Brown
Subject: New Premises
With reference to your advertisement in the local newspaper, I would like to have more information about the above.

Could you tell us which other firms are in the area, and what are the sizes of the units available for rental.

Regarding the financial help mentioned, could you inform us who would qualify for it and how to apply.

Another point to clarify is the skilled labour costs compared with other areas.

Finally, we would be grateful if you could send us the information pack to our address.

We look forward to hearing from you soon.
Yours sincerely
Alya Maideen
关于求职信
1、 length 不要超过一页。最好一整页
2、 type/ handwritten 最好打印。只有少数国外公司要求用手写。
3 、structure 结构合格，包括这四个部分
the opening 申请什么样的职位，在哪看到的这个职位
why them 为什么想要进这个公司，突出个性化，适合这个工作。
why you 为什么要录取我。不要重复简历中的内容
the ending 感谢人家授理你的申请。根据心理学分析，求职信的最后一句给HR心理暗示，巧妙的要面试。结尾例句：I look forward to discussing my application in more details with you at interview.

3 投诉类 complaint and apology
投诉信结构：
l 投诉事由
l 详述事件/投诉理由
l 提出要求
常用句型：
Letters of complaint
I am writing to complain about …
I am not satisfied with …
I must therefore insist that …
例题
You recently attended a one-day training course on health and safety. You were disappointed with the course and you have decided to write a letter of complaint to the training company.
l Read the advertisement below, which gives details of the course. You have already made some notes on the advertisement.
l Then, using all your handwritten notes, write your letter to Moira Geddings at GBG Certification Services.
l Do not include postal addresses.
l Write 120-140 words on a separate sheet.
GBG Certification Services
Good for business, good for you.

Regardless of whether you are in a manufacturing or service industry, you are required by law to operate your business in a manner which is safe and healthy for your workforce. Our courses will help you provide a safe and legally sound working environment for your staff.

Our one-day courses include:

Experienced and highly-qualified trainers

High-quality information packs

Small groups (maximum 8 people)

Price includes lunch and refreshments

All one-day courses run Monday-Friday from 9.30-17.00.

For more information contact:

Mora Geddings
GBG House
Summerfield Road
Oxford OX8 4DN

[范文]
Dear Mrs Geddings,
I write regarding a training course on health and safety which I attended 27 November.

When I booked this course, I chose your company as it came highly recommended and the courses seemed to be of a high standard. I was promised an experienced trainer but unfortunately he was sick and the replacement was not as good as expected. Regarding the information packs these were only a pile of loose photocopies, which was not promised. The class was supposed to be about 8 people but in mine there were about 15. Finally, I should make it clear that the class started 1 hour late, and the lunch that was served, was cold.

I am sure you can understand my disappointment. I would therefore be glad if you could investigate this matter.

I look forward to hearing from you.

Yours sincerely,
Lisa Kostevska Cabin Attendant
索赔：
Compensate,
Refund in full /20% of our payment
Apologise /make a formal apology
其他两封投诉信范文：
Dear Sir or Madam

I am writing to complain about your Tour 5210 to Mexico on 15 June.

The quality of the food in the hotels was terrible and everybody in our group was sick most of the time. I would like to remind you of the fact that your advertisement said “superior hotels and fantastic food all the way”.

We must insist, therefore, that you refund at least 10% of our money as compensation.

If we do not receive adequate compensation within 7 days, we will be forced to write to the local newspaper.

Yours faithfully
比较强烈投诉抗议信:
Dear Sir or Madam

I am writing about the heating unit you installed for us on 15 March last year.

Unfortunately, the heating system exploded on 12 January this year, and blew a large hole in the roof, thus resulting in a large damage to both our workshop and stocks.

I should like to remind you that we wrote to you on 9th December last year because it was making a strange noise, but you did not give us a reply.

We must insist, therefore, that you replace the heating system immediately and pay for our damage worth US $ 400,000.

Your faithfully

4 道歉信：letters of apology
结构
l 表示歉意
l 解释原因
l 处理意见
l 再次道歉
常用句型
I am writing to apologise for/about
This was due to …
Unfortunately, we have been unable to …
I am sorry for any inconvenience this has caused.
I can assure you that we will…
例题
You are the secretary in a company which makes plastic tableware. Your boss has left the letter below for you to answer.
l Write a letter of 120 - 140 words to Ms, Jerome, explaining the reason for the damaged goods. Use the information in her letter and the notes from your boss.
l Do not include addresses.
l Write on your Answer Sheet.

Chris: please write back to Ms Jereme with
regrets, etc. We mustn’t lose this customer
Thanks - Hugh.

QUALITY
CAFETERIAS INC.
NEW ROAD
MELBOURNE
6 October 1997
The Manager
Plastic – A – Plenty Co.
Gough Industrial Estate
Melbourne

Dear Sir or Madam
5 years to be exact.
PLASTIC TABLEWARE-Product nos. 0821 (forks) and 7234 (bowls)
We have used your company as a supplier to our restaurants for several years, and until recently the quality of your products has always been good.

However, on 2 September this year, we took delivery of some plastic tableware which was of extremely poor quality. Many of the bowls were chipped and several of the forks were broken. We cannot use them in our cafeterias.

We will replace them free of charge.
I do hope that such a delivery will not be repeated, and that your supplies to us in the future will again be of high quality. If, however, we receive any further faulty plastic tableware from you, we will be obliged to find another supplier to provide us with goods which meet our own high standards。 I am sure you will be able to provide us with a satisfactory explanation.

So do I! It was the faulty packing machine
( now repaired. )

Tell her it won’t happen again – she’s an excellent Customer, so please offer our apologies.

Yours faithfully,
Ann Jereme
Restaurants Director

范文：
Dear Ms. Jeremy,

Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.

After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again.

According to the sales contract between us, we will, of course, replace your faulty delivery free of charge.

I would like to offer our apologies once again and thank you being an excellent customer.

Yours sincerely,

5 告知变化类 notice of changes

例题
You work in the Sales Department of an international company. Manuela Garcia, an important client, is visiting your company for a day. There are some changes to the itinerary you sent her last week.
l Write a letter of 120 - 140 words to Ms. Garcia, using the original itinerary and your handwritten notes, informing her of the changes.
Proposed itinerary for one-day visit of Manuela Garcia

Wednesday 20 October
11.00 Ms. Garcia arrives on flight 1 B 432 from Madrid
John Sallis to meet Ms. Garcia at airport
Original arrival time too optimistic

45
11.30 Arrival at company
John Sallis to give Ms Garcia an introductory tour of company
Restaurant full. It’s now the Swan hotel

12.30 Lunch at White Hart restaurant
( John Sallis, Carol Snape, Tom McAllister Sue Smith Manuela Garcia )
Carol can’t make it. Explain why

14.00 Meeting in boardroom
( Carol Snape Tom McAllister Sue Smith Manuela Garcia )

Give some details
15.30 Coffee break

16.00 Product presentation
( Carol Snape, Tom McAllister; Sue Smith Manuela Garcia )
John has to go early. Sue will take Manuela to the airport

18.00 John Sallis to take Ms Garcia to the airport

19.30 Ms Garcia departs on flight 1 B 886 to Madrid
范文：
Dear Ms. Garcia,

Further to last week’s correspondence, I am writing to inform you that we have to make a few changes to the original itinerary for Wednesday 20 October.

Firstly, in order to allow plenty of time for you to travel from the airport, your tour of the company will be slightly shorter than the hour which we had originally planned. Secondly, please note that as the White Hart is full on Wednesday, lunch will be at the Swan Hotel. Carol Snape will, however, not be joining us due to a previous engagement.

It has been confirmed that Tom McAllister will show the new video about our new natural shampoo range at 16.00. As John Sallis has to leave early, Sue Smith will accompany you to the airport for your evening flight.

If you have any questions, please do not hesitate to contact me.
Yours sincerely,
6 邀请类 invitations
邀请以及回复时常用的句型：
Inviting/ Offering
We should like to invite you...
We should be very pleased if you could...
We should be delighted if you could...

Thanking
Thank you (very much) for your (kind) invitation to...
It was very kind of you to invite me to...
I was delighted to receive your invitation to...

Accepting
I would be very pleased to...
I should be delighted to...

Declining
Unfortunately, due to ......, I am unable to......

例题：
要点：
l 邀请访问英国并且参观工厂
l 请客人看剧
l 日期在11月
写回函的五个内容点
Thanking Ms Goddard for her letter
Accepting the invitation to visit the company
Accepting the invitation to the theatre
saying the date are unsuitable and explain why
Suggesting an alternative date

范文
Dear Ms Goddard,

With reference to your letter of November 3, I am writing to thank you for your kind invitation.

I would be very pleased to accept your invitation to see Trackplus’s production facilities. I would also be interested in meet