《管理英语2》纸质终考复习题.pdf

管理英语2 考前复习指导及题库终考题型如下：部分交际用语词汇与结构内容简短对话单句或简短对话题型选择题选择题题量5 15 10 5 35 小题分值2 2 4 4 各部分建议时间总分值（分钟）10 5 30 40 20 100 15 25 15 60 判断题/阅读理解2 篇对话或短文选择题英译汉句子选择题总计一、交际用语：考核5 个小题，每题2 分，以小对话的形式考核日常交际用语，共ABC 三个选项，从中选取最恰当的答案。1.I was worried about my math,but Mr.White gave me an A.B.Congratulations!2.Hi,Helen,Ill have an interview tomorrow.Im afraid I cant makeit.A.Sure,you can.Take it easy.3.Should I leave earlier tomorrow morning?A.Yes,its better to leave earlier to avoid the morningtraffic.4.How do you think of the theme of our event?A.Its prettygood.5.?It will be held on the 3rd floor of Shakiraton Hotel.C.What is the address of your speech6.Would you mind filling the questionnaire for me?A.No problem.Just give me your questionnaire.7.Can you stay here longer?,but I have to be backtomorrow.A.Id loveto8.Why do you look unhappy.Whats thematter?C.Im rather disappointed with the poor quality of the radio Ive just bought.9.Good morning,Sunshine Community Center!May I help you?C.I need a plumber to repair the water pipe in my kitchen.10.Hello,is that service center?The elevator of our apartment doesntwork.B.Sorry,Ill have it checked out at once.11.Im terribly sorry that Ive spilled some coffee on thetable.B.It doesntmatter.12.What starting salary do you expect?C.Id like to start at 5,000 amonth.13.Any suggestions for the project?B.I advise you to put more hands in this project.14.Our company is doing a customer service questionnaire.May I take you amoment?B.By all means.15.I am sorry.Now what were we talking about?D.You were saying that you used to be a teacher.16.It will take at least two weeks.A.How soon will you finish our annual report?17.Would you like to go to the concert with us?,but Ive promised to help Jim with his Chinese.Thank you all thesame.C.I wish I could18.Hows your motherdoing?A.She is very well.19.My name is Helen,and I was born in 1980.My major was electrical engineering.B.Tell me a little bit about yourself,please.20.Lets make plan first for our events,sha ll we?B.OK,lets do it.21.What do you think of your mothers advice?A.It doesnt fit us,actually.22.Would you mind answering some questions about your annual report?C.No,as long as it doesnt takelong.23.Do you mind if I record your lecture?.Go ahead.C.Of course not.二、词汇与结构：15 题每题 2 分，题型是三选一。词汇题考查的是词或者短 语的搭配以及一些语法，做题的过程当中要注意时态、语态和句型的用法。此类题型建议平时多积累。1.He was always in sharing his enormous knowledge.A.generous2.His action is always with his words.C.consistent3.Can you go skating with us this afternoon?Sorry,I cant.I take care of my little sister at home.C.have to4.Whose textbook is this?It Johns.It has his name onit.B.must be5.Imwriting to a position as a computer engineer in your company.C.apply for6.You can try these methods to keep your interview anxiety control.A.undera company really wants is a candidate has the right skills.A.What.that8.These tips may help you avoid bad employees for your company.B.hiring9.Write the telephone number down you forget.7.B.in case10.Does his absence to your work?A.make a difference11.American young people would rather advice from strangers.A.get12.you prepare cross training plans,you need to consider both the companybenefits and the employee benefits.C.As13.The success of our event is to the sponsor.A.related14.Your long-term success in event planning will be based the experience you had.B.on15.the feedback is very helpful for planning future meetings and events.B.Getting16.Look!B.Here comes the bus.17.Questionnaires are not suitable some people.B.for18.Where are you used to vegetables?C.buying19.Customers refuse to filling the questionnaire are not permitted to buy the product.C.who20.The music like the singing of a bird.C.sounds21.I like cooking for my friends in free time.B.my22.Youd better haveyour hair before going to your friendswedding.B.cut23.Her article is in her class.C.the best24.We feel with the inconvenience the service center brought us.you it A.disappointed25.Our workers have been checking the heating system since you called us.I will perform well soon.C.assure26.I dontknow.I just arrived here two minutes ago.A.whats goingonsince last night.They are about to finish the work.B.have been cleaning the system28.Im confident in these as longas we the needs of the community residents and improve our service quality.A.keep an eye on29.We have to our annual work report to the manager next week.A.hand in30.the fog,we should have reached the annual meeting site on time.C.But for31.One day,our dreams will reality.B.turn into32.He says what he thinks and does what he wants to do,other peoplesfeelings.B.regardless of33.We should take the degree account when we recruit a new secretary.B.into34.The candidate should dress in a manner that is appropriate to the position he is applying.A.for which35.Participants have the Productivity Analysis Worksheet.C.completed36.How many players does a baseball team?A.consist of37.This involves the high-level reasoning behind your intentions for the event.C.identifying38.We should keep in mind the feedback is very helpful for planning futuremeetings and events.B.that39.The investor should be aware of the limitations of the financial statement analysisthe annual report.A.based on40.Under no circumstance to tell lies to the public.B.are the companies allowed41.The more information you can get,in your field.C.the more competitive you will be42.We it very much that youve come to give us a timely ride.Otherwisewewould miss the train.A.appreciate27.They 43.You must the annual certification of employment online within 15 days.A.submit44.face-to-face interviews,questionnaires are cheaper for collecting data from a large number of respondents.A.Compared to45.Our company will the customers suggestions.C.respond to46.You need to those questionnaire papers for your company.A.hand out47.Hiring the right employee you a thousand times over in high employee morale.C.pays.back48.It is only by agreeing with their view point and that you will resolve the situation and send the customer away happy.A.suggesting a possible solution49.The new year is just.B.around the corner50.He is this company.A.in charge of51.Hiring a good employ may cost much money and time,it can win much more for the company in future.C.however52.He keeps on his focus on money.C.making53.When stating problems,we can make a with those from last year.C.comparison54.When reading the annual report,we should look out company did not comply with the regulations.B.for55.The Jiahe Community Service Center is about to residents.B.provide56.Did the medicine make you feel better?No.The more,I feel.B.medicine I take;the worse57.I would rather two weeks earlier.the areas where the service for C.you had come here58.At the end of the day,you want all attendees your event to remember this key message that youve spent a long time reinforcing.C.leaving59.They have disagreement the plan of celebrating the founding of the community.A.on60.The quality of questionnaire will how much information we know from our customers.B.affect61.The heating system of our apartment broke down so I made a call to the community service center.B.complaint62.They have learned about in recent years.C.hundreds of English words63.They promised the car for us.C.to repair64.If I you,I more attention to the independent auditors report and financial statements in the annual report.C.were;would pay65.We think that Smith should be told about his condition as soon as possible.C.physical66.The enemy has strengthened their position.B.defensive67.When reading the annual report,we should look out the areas where the company did not comply with the regulations.B.for68.More than 30 people the position.A.applied for69.People find useful information from the annual report.C.could70.We are under to finish the task within such limited line.B.pressure三阅读理解：考卷以对话或小短文的形式呈现，共2 个对应阅读，卷面设置以选择题和判断题的形式出现，每篇安排5 个选择题或5 个判断题，注意判断题 T（正确）F（错误），每小题 4 分，共计 20 分。Passage1 选择题PPHC and Gooseneck are two organizations that do similar community work.Each has hired a new staff member to make contact with and provide services to new parents.Which situation would you rather be in,being thrown into the thick of things with no training or being trained to prepare for the work youre going to do?1.What are PPHC and Gooseneck?C.They are two organizations that do similar community work.2.Which degree does Elaine have?A.Psychology degree.3.Which of the following statements is true according to the passage?B.Mark has a clear idea of his job after the training.4.How is Mark trained to be prepared for his work?C.Both A and B.5.What is the main idea of the passage?A.The importance of training.Passage 2 判断题(正确 T,错误 F)Hiring the right employee is a challenging process for a company.A bad hire not just wastes your time and money,but also impacts the team spirit and company morale.Check backgrounds and references.Background checking helps you reduce risks and improve the overall quality of hire.You need to verify that all the presented credentials,skills,and experience are actually possessed by your candidate.1.Hiring the wrong employee is expensive,costly to a company,and time consuming.2.A company has to spend a lot of money hiring a right employee.3.An advertisement with a clear target will make all candidates lose courage.4.Well designed interview questions can help you know more about the candidates.5.Work experience is one of the primary things for an employer to verify in background checking.答案:1-5TFFTTPassage 3 选择题Questionnaires can be a simple way to get to know your audiences opinions.Though it is easy to write a questionnaire,you need a lot of skill and experience to write a good one.Luckily,good design skills can be learned in a short time.In a word,taking the time to develop a well-designed and participant“friendly questionnaire will give you useful data that can help you make the right decisions.1.The questionnaire contains following elements except？C.address2.In order to keep your questionnaire visually attractive,you should.C.leave enough space between questions and sections3.You should start your questionnaire with questions and then move to ones.A.general,specific4.What could be the best title for this passage?A.Designing an Effective Questionnaire.5.Which of the following statements is NOT true?B.Open-ended questions cannot provide more detailed inform better not use too many open-ended questions in one questionnaire.Passage 4 判断题(正确 T,错误 F)An annual report of a company provides information about its business performance for certain people.These people include the investors,potential investors and other stakeholders.From the report,people can understand the companys business scope,recent situation and future development.The main parts of an annual report usually include chairmans letter,operation analysis and financial statements.The financial statements are very important for an annual report.People can know the companys performance in the past from the statements.It usually three aspects.The first one is the profit and loss statement.The second one is the balance sheet.And the third one is the cash flow statement.1.An annual report of a company provides some information about its business performance for certain people.2.People can know everything of the company from the annual report.3.An annual report usually includes chairmans letter,financial statements and operation analysis.4.A chairmans letter should include the strategic direction moving forward.5.This passage is mainly about the main parts of an annual report.答案:1-5 TFTTTPassage 5Angry customers tend to aim their dissatisfaction and complaints at staff members.If this happens to you,you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual.The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life.If you follow them,you are on your way to succeeding in your career.1.Whom do angry customers tend to aim their dissatisfaction and complaints at?A.Staff members.2.When a customer shouts rudely at you,you should.C.keep calm and listen carefully to the customer3.The underlined sentence“Use your ears more than your mouth”means.B.You should listen more than you speak.4.When dealing with an angry customer,which is NOT the right attitude?C.Be amused.5.Which of the following statements is true according to the passage?C.You should relax yourself and try to understand the angry customers.Passage 6 判断题(正确 T,错误 F)Good Communication SkillsGood Communication SkillsKey to Success Key to Success Good communication skills are the key to success in life,work and relationships.Without effective communication,a message can turn into an error,misunderstanding,frustration,or even disaster by being misinterpreted or poorly delivered.When you take the time to develop good communication skills,it means you open yourself up to better relationships,more career opportunities,and increased self-confidence.Moreover,you reach higher levels of mutual understanding and cooperation while successfully attaining your goals.1.A message must be understood,interpreted or delivered correctly with communication.2.When you talk with others you can pay little attention to your body language.3.The better you are able to understand others,the better your ability to communicate.4.Before stating your opinions,youd better let the speaker finish his or her talking first.5.Dont argue or debate with others if you feel angry ordispleased.答案:1-5 FFFTTPassage 7 判断题(正确 T,错误 F)Feedback from your customers is very important.The more information youhave from them,the more competitive you will be in your field.The following techniques will help you know what the customers think of your business.You may deliver the best service in the world.But if it is not what people want,youre wasting your time.Implement one,two,three or all of the above techniques,and your service and product will improve overnight.1.Hotel customers and hotel staff think the same about breakfast.2.A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.3.Its not necessary to know about the customers needs andpreferences.4.Questionnaires are useful in getting feedback from customers.5.Front-line staff have nothing to do with improving customer service.答案:1-5FTFTFPassage 8 判断题(正确T,错误F)Cross training is training an employee to do a different part of the organizations work.Training worker A to do the task that worker B does and training B to do As task is cross training.Some are more comfortable sticking to what they know.Dont decide which employees are ready for a change based on their age or performance.1.Cross training is training an employee to do a different job in a different company.2.Cross training is beneficial not only for managers but also for employees.3.Cross training can apply to almost any position and almost any industry.4.Not all employees are suitable to be cross