英语学习商业信函英文版.pptx

PunctuationA A、B 。NO SLASH“A”or AA,B.A/B(e.g.his/her own computer)Content Planning1)How much background information is needed?2)How can I best support my conclusions?3)Would examples,details,or graphics help readers to understand?4)Do I need to do any more research?Three Common Planning MethodsOutliningBrainstormingClusteringOutliningProgress ReportI.BackgroundA.Details of my being hiredB.My objectives the first monthII.Work completed to dateA.Developed a plan and presented it to the supervisorB.Plan has been approvedIII.Work to be completedA.Plan will be initiated by March 2011BrainstormingJan.2002 Progress Report:-Being hired:interviews;my strengths-My plan:name of the supervisor who approved it?-Susan and I hope the plan will be in place by March 2007.Clustering My progressWork finishedHired last yearWork to doStrategies for ConcisenessLift handle and turn to left.Lift the handle and turn it to the left.The arrival of the train is at 2:30 p.m.in the afternoon.The train arrives at 2:30 p.m.At this point in time we need to revise the procedures manual.We need to revise the procedures manual now.There are several reasons why the company will not use temporary employees.The company will not use temporary employees for several reasons.It is my belief that renovation of the factory building will increase productivity.Renovation of the factory building will increase productivity.The team members will make an assessment of the quality of their work.The team members will assess the quality of their work.The company established a policy of providing copy machines at multiple locations throughout the building to enable employees to copy materials easily and efficiently in order to carry out company business in a timely manner;however,the established policy stipulates that the copy machines not be utilized for personal business.Do not use the company copy machines throughout this building for personal business.The Layout of Business LettersThe date line(a)March 1 2011(b)1 March,2011(c)1st March 2011(d)Mar.1,2011(e)3.1.2011The inside addressMr.Andrew ChuProduction ManagerOriental Weave Co.Ltd.12/F Commercial Industrial Building 26 Ma Tau Wai Rd.Kowloon,HKSAR Ms.Zhang JilingRoom 1511,Lucky MansionsNo.660 Shang Cheng Rd.Pudong New AreaShanghai 200135 China(中国上海浦东新区商城路660号乐凯大厦1511房间 200135)路街道里,弄,巷胡同小区Road(Rd.)Street(St.)Avenue(Av.),Boulevard(Blvd.)LaneAlleyResidential quarterAre there any mistakes in these salutations?Dear Professor Ms.Kathy Kim:Hi,there!To whom it may concernDr.Steve Chen,Ph.D.Mr./Ms./Mrs.(+last name)This is a common and safe way of salutation.Dr.(+last name)This addresses a person holding a doctorate or he/she is a physician.Professor(+last name)This addresses a person with her or his formal title.full nameYou are not aware of the gender of the recipient.Sir or MadamTo Whom It May ConcernOccupation(e.g.Sales Manager)You do not know who will read it.Dear SupervisorsYou write to a group of people.Subject:/Re:Complimentary close FormalSemi-formalInformal Yours faithfully,Yours very truly,Faithfully yours,Sincerely yours,Cordially yours,Sincerely,Cordially,(Best)regards,Signature Yours faithfully,Yvonne ChenYvonne Chen Yvonne Chen Regional Sales Manager Enclosure Notation Enclosure:Brochures2 Enc./EnclosuresEnclosures1.Commodity Inspection Certificate2.Insurance Policy The Second Page Heading Mr.Wenling Li 2 March 1,2011Mr.Wenling Li Page 2March 1,2011Inquiries and Requests The First Paragraph p I should appreciate further details aboutp We should like you to send usp Could you please send mep Would it be possible for p Could you also give me some ideas about The Second paragraph p This company produces a large range of domestic and office furniture,and we are interested in using a number of products from your current range in the manufacture of our goods.(本公司生产各种家用及办公家具,有意采用贵公司现有的部分产品应用于家具生产.)p My company is planning to export its products to the United States.(本公司准备将产品打入美国市场.)The Third Paragraphp Thank you in advance for your help.p Thank you very much for your cooperation.p I should like to express my appreciation for your assistance in this matter.Complaints The First Paragraph:Background p Our consignment to Fujita overhead projector pens was delivered this afternoon.p We have just received a consignment of personal computers from your company(details attached).The second paragraph:filing complaints pI cannot possibly use the camera you sent me because it has(or appears to have)problems working.The lens is(or appears to be)scratched/dented/cracked/broken/twisted.(划破,碰坏,出现裂纹,打碎,扭曲)p I really must complain about the quality of the goods that you recently sent us.p You have supplied items which fall far below the standard expected.p Your goods are badly designed/poorly manufactured.The second paragraph:filing complaintsp When we discussed delivery date,you assured us that you could deliver by December 2.However,the goods are two weeks overdue/late.p We have still not received the goods which we ordered on December 13,2010.pYou assured us that you could deliver the curtains within one week,yet this has not happened.The second paragraph:filing complaintsp Unfortunately,you have sent us the wrong items.We ordered Model 602 but you have sent us Model 502.p I regret that you have not sent us all the goods we ordered.You have sent us 50 microphones(Model 65N)as agreed,but you have omitted to enclose the optional stands(备选支架)which we also ordered.p Your slowness is causing a great deal of inconvenience.p We have to postpone the production because of your inefficiency/slowness/poor quality control.The third paragraph:providing your solution p We should be grateful if you would us a complete refund for the defective goods.p If you do not refund all of the money we have paid,we shall have no choice but to seek legal advice.p We should appreciate your looking into this matter and arranging for delivery within the next three days.p I regret that unless you comply with my request within three days,I shall be forced to/compelled to/obliged to consider cancelling my order.AssignmentYour company ordered from Delta 50 sets of air conditioners.They included 25 sets of Model A and 25 sets of Model B.But when the good arrived,you found that there were 15 sets of Model A and 35 sets of Model B.You are asked to write to Charles Anderson,sale Manager of Delta,and complain abut the incorrect delivery of the goods.