2021年高考英语新课标版一轮专题复习之阅读理解44Word版含答案.docx

阅读理解专题卷44On Boys Day，children dont have to go to school.Every family with a boy hangs up huge carpshaped flags.The flags are usually three colors：black(representing the father)，red (representing the mother)and blue(representing the son). Japanese parents believe that the flags will bring their boys good luck and give them courage and power.May 5th is Japanese Childrens Day. But since the festival is mainly celebrated by boys，it is usually called Boys Day. The celebration of Boys Day has a long history.It is said that the festival is derived from the Dragon Boat Festival in China.On this day，Japanese boys eat a special kind of rice cake. It is covered with a leaf and filled with bean paste (豆酱)Children love to eat it. And eggs on leaves are another traditional food.Japanese children are so happy that they have three festivals each year. In addition to Boys Day，they also have Girls Day and the 753 Festival.Girls Day is the girls festival on March 3. It is also called the Dolls Festival because on that day，families get a set of dolls at home for their daughters. It is celebrated because the parents want their daughters to be strong and healthy.The 753 Festival is for children aged three, five and seven years old. Japanese people think that these three ages are the luckiest ones in ones life. On that day, these children get special candies wrapped in beautiful bags.The candy is a symbol of a long and healthy life for these children. The 753 Festival falls in November.1What is the BEST title for the passage?AJapanese 753 FestivalBJapanese Boys DayCJapanese Girls DayDJapanese Childrens Day2On Boys Day，you may not see_.Aeggs on leavesBleaves filled with bean pasteCcarpshaped flagsDdolls3Which of the Days is said to come from a Chinese festival?AInternational Childrens DayBBoys DayCGirls DayDThe 753 Festival4According to the passage，why do the girls in Japan always receive dolls on Girls Day?ABecause girls themselves want dolls.BBecause doll factories want to send dolls to girls to celebrate Girls Day.CBecause parents want their daughters to be healthy.DBecause parents believe dolls can bring them good luck. In the more and more competitive scrvice industry , it is no longer enough to promise customrr satisfaction. Today , customer “delighi” is what companies are trying to achieve in or order to keep and increase market share.It is accepted in the marketing industry , and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal New llenges for customer care have come when peoplecan obtain goods and services through telephone call centers and the Intemet. For example , many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.“Many people do not like talking to machines ,”says Dr . Storey Senior Lecturer in Marketng at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customet feel they know you and that you can trest the sort of comfortable feelings people have during face-to-face chats with their local branch manager.” Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be camed out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to regntlar customers ;and always returning calls ,even when they are complaints. Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an aplogy and an explanation of why the service did not meet usual standards with empathy (for example,“I know how you must feel”) , and possible solutions (replacement , compensation or whatever faimess suggests best meets the case).Airlines face some of the tourhest challenges over customer care . Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather ,unclaimed luggage and technieal problems . For British Airways staff , a winning telephone style is considercd vital in handling the large volume of calls about bookings and flight times . They are trained to answer quickly ,with their name , job title and a “we are here to help” attitude. The company has investod heavily in information technology to make sure that infomation is available instantly on scren. British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service. Customer care is obviously here to stay and it would be a foolish company that used slogans such as we do as we please”. On the other hand , the more customers are promised, the greater the risk of disappointment.5 We can learn from Paragraph 2 that .A. complaining customers are hard to satisfyB. unsatisfied customers receive better serviceC. Satisfied customers catch more attention D. well-treated customers promote business6 The writer mentions “phone rage”(Paragraph 3) to show that .A. customers often use phones to express their angerB. people still prefer to buy goods onlineC. customer care becomes more attentionD. customers rely on their phones to obtain services 7 What does the writer recommend to create delight?A. Calling customers regularly B. Giving a “thank you” note.C. Delivering a quicker service D. Promising more gifts.8 If a manager should show his empathy (Paragraph6), what would he probably say?A.“I know how upset you must be.” B.“I appreciate your understanding.”C. “Im sorry for the delay.” D.“I know its our fault.”9Customer delight is important for airlines because .A. their telephone style remains anchanged B. they are more likely to meet with complaintsC. the services cost them a lot of moneyD. the policies can be applied to their staff 10 Which of the following is conveyed in this article?A. Face-to-face service creatcs comfortable feelings among customers.B. Companies that promise more will naturally attract more customers.C. A company should promise less but do more in a competitive market.D. Customer delight is more important for airlines than for banks.Last year, I lived in Chile for half a year. I lived with a Chilean family and had the responsibilities of any Chilean teenager. I had good days and bad days I didnt understand.Chuquicamata, my host community, is a mining camp. When I arrived there, I was scared. It was so different from what I was used to. There were lots of dogs on the streets, and there was no downtown, few smoothly paved streets, and little to do for entertainment. Rain was not seen very often, earthquakes and windstorms were frequent.I had studied Spanish for two and a half years and was always one of the best students in my class. But in my first week in Chile I was only able to communicate and needed one person to whom I could explain my shock. I couldnt speak the thoughts in my head and there were so many.Most exchange students experience this like me. Culture shock presents itself in everything from increased aggression (敌对心理) towards the people to lack of appetite. I was required to overcome all difficulties. As time passed, everything changed. I began to forget words in English and to dream in Spanish and love Chilean food. I got used to not depending on expensive things for fun. Fun in Chuquicamata was being with people. And I took math, physics, chemistry, biology, Spanish, art, and philosophy.But the sacrifices were nothing compared to the gain. I learned how to accept and to succeed in another culture. I now have a deeper understanding of both myself and others.11The author came to Chile last year with the purpose of _.A. paying a visit to Chile as a tourist B. experiencing Chilean life as a teacherC. studying Chilean culture as a college student D. studying knowledge as an exchange student12On arriving in Chile, why did the author feel frightened?A. Because he did not know how to get along with the local people.B. Because it was full of dangers like earthquakes and windstorms.C. Because its living conditions were worse than what he was used to.D. Because it was not convenient for him to shop there.13 In the first week in Chile the author _.A. was not used to eating Chilean food B. had some friends to have a chat withC. couldnt communicate with people D. couldnt express his thoughts in English14 What did the author most probably think of his life in Chile?A. Wonderful and worthwhile B. Difficult but meaningfulC. Difficult and meaningless D. Boring and disappointing15According to the passage, which of the following statements about Chile is TRUE?A. its official language is Spanish and English.B. It is a developing country without foreign students.C. It seldom rains and natural disasters often happen.D. Most Chileans are not friendly to foreigners. In times of economic crisis, Americans turn to their families for support. If the Great Depression is any guide, we may see a drop in our skyhigh divorce rate. But this wont necessarily represent an increase in happy marriages. In the long run, the Depression weakened American families, and the current crisis will probably do the same. We tend to think of the Depression as a time when families pulled together to survive huge job losses. By 1932, when nearly one-quarter of the workforce was unemployed, the divorce rate had declined by around 25% from 1929. But this doesnt mean people were suddenly happier with their marriages. Rather, with incomes decreasing and insecure jobs, unhappy couples often couldnt afford to divorce. They feared neither spouse could manage alone. Today, given the job losses of the past year, fewer unhappy couples will risk starting separate households. Furthermore, the housing market meltdown will make it more difficult for them to finance their separations by selling their homes. After financial disasters family members also tend to do whatever they can to help each other and their communities. A 1940 book “The Unemployed Man and His Family”, described a family in which the husband initially reacted to losing his job “with tireless search for work.” He was always active, looking for odd jobs to do. The problem is that such an impulse is hard to sustain. Across the country, many similar families were unable to maintain the initial boost in morale(士气). For some, the hardships of life without steady work eventually overwhelmed their attempts to keep their families together. The divorce rate rose again during the rest of the decade as the recovery took hold. Millions of American families may now be in the initial stage of their responses to the current crisis, working together and supporting one another through the early months of unemployment. Todays economic crisis could well generate a similar number of couples whose relationships have been irreparably(无法弥补地)ruined. So its only when the economy is healthy again that well begin to see just how many broken families have been created.16In the initial stage, the current economic crisis is likely to _. A. tear many troubled families apart B. bring about a drop in the divorce rateC. contribute to enduring family tiesD. cause a lot of conflicts in the family 17In the Great Depression many unhappy couples chose to stick together because_.A. starting a new family would be hard B. they expected things would turn better C. they wanted to better protect their kids D. living separately would be too costly 18In addition to job losses. What stands in the way of unhappy couples getting a divorce?A. Mounting family debts B. A sense of insecurity C. Falling housing pricesD. Difficulty in getting a loan19What will the current economic crisis eventually do to some married couples? A. It will irreparably damage their relationship B. It will undermine their mutual understanding C. It will help strengthen their emotional bonds D. It will force them to pull their efforts together20What can be inferred from the last paragraph? A. The economic recovery will see a higher divorce rate B. Few couples can stand the test of economic hardships C. A stable family is the best protection against poverty. D. Money is the foundation of many a happy marriageThere have been big changes in the attitudes of most parents over the last few years. Physical punishment is banned in schools in most countries, and in many countries, there are moves to ban all physical punishment of children even at home. However, many parents still believe that they have the right to use some physical punishments to deal with certain misbehavior at certain ages.Its easy to find reasons to allow some physical punishments. One issue is that many parents find it very difficult to abandon physical punishment completely. Parents argue that this was the way they were brought up and that it didnt do any harm to them. They believe that for the childs sake they have the right to discipline the child in any way they consider fit, including using some physical punishments. The other one is that physical punishment can be quick and effective. There is not much point reasoning with a screaming child in the supermarket.However, there are several reasons why we should stop using physical punishment. One point is that most parents are not trained to deal with misbehaving children. They dont have enough resources or choices to handle the situation. As a result, they immediately react by hitting the child even if there are other solutions to the problem. Another point is that unless people are challenged or forced to change their belief, they may keep following negative habits. An example is seat belt use now most people wear seat belts without thinking, while years ago the idea of using seat belts was strange to most people. In the same way, banning physical punishment will force people to change their habits.In conclusion, parents have to change some of their belief and ideas about how children should be r