新编旅游英语专业知识省公共课一等奖全国赛课获奖课件.pptx

无忧PPT整理发布A Welcome Speech第1页无忧PPT整理发布Step 1:Lead-inQ:What is the first thing that a tour guide should do when he/she meets the tourists?A：a welcome speech第2页无忧PPT整理发布Step 2:Scene and Task1.SceneSuppose you are a local guide.Mr.White is the tour groups national guide from Canada.2.TaskMake a welcome speech according to the scene given.第3页无忧PPT整理发布Make a Welcome Speech Well1)Include the six items2)Speak fluently3)Highlight characteristics第4页无忧PPT整理发布En Route to the Hotel Welcome SpeechEn Route to the Hotel Welcome SpeechGood evening,ladies and gentlemen Welcome to China!Welcome to Shanghai.Confucius,our great ancient philosopher once said,“What a great joy it is to have friends from afar!”Today,with such great joy,on behalf of the China Youth Travel Service,Id like to express a warm welcome to all of you,our distinguished guests from the other side of the Pacific.I also hope that during your short stay Shanghai,you can not only satisfy your eyes and stomach,but also experience the real Chinese culture and have a better understanding of the Chinese people and its development.Please allow me to say a few words about myself.My name is Gao Yuan.You can simply call me Gao,which means“tall”in Chinese,although Im not tall at all.This is our driver,Mr.Li,who has been driving for more than ten years.Mr.Li and I will be at your disposal.We will do everything possible to make your visit a pleasant experience.If you have any problems or requests,please do not hesitate to let us know.第5页无忧PPT整理发布 You are going to stay at Shangri-la Hotel,a luxurious,five-star hotel located right on the famous Huangpu River.Since you are to stay in our city for two days,you will be using this vehicle during your stay in Shanghai.So please take the trouble to jot down the plate number for future convenience:8E199.I will repeat:8E199.Got it?第6页无忧PPT整理发布 Known throughout the world as the“Pearl of the Orient”,Shanghai is a modern and fast-paced city,rich in history and culture,which has a wealth of areas and sites just waiting to be explored.During the following two days,you will experience the old part of the city by investigating Shanghais former Concession areas and Yuyuan Gardens.You will also visit the newest area of the city,Pudong,and two of its most impressive structures:Jinmao Tower and the Oriental Pearl TV Tower.In addition,tomorrow evening you will take a cruise on the Huangpu River and enjoy the beautiful night scenery on both sides.I sincerely wish you a pleasant,comfortable stay and a fantastic holiday here.I shall do all I can to make everything easy for you.Thank you and have an enjoyable evening!第7页无忧PPT整理发布The Six Items1)To extend a warm welcome to the tourist2)To introduce your team to them3)To give a brief account of tour arrangements4)To make sure youll be always at their service5)To tell them the time difference6)To give best wishes to them第8页无忧PPT整理发布Helpful SentencesAsking for attentionGood evening,ladies and gentleman.May I have your attention please?Ladies and gentlemen,your attention please?Ladies and gentlemen,please let me have your attention for a moment.第9页无忧PPT整理发布Self-introductionIm Yao,your local guide from CYTS.First,please allow me to introduce myself.Im a guide from China International Travel Service.My English name is Jan.Im your local guide in Wuhan,and my name is Li Pin.My name is Jan Lin,but you may just call me Jan.第10页无忧PPT整理发布Introducing a person to a groupPlease allow me to introduce Mr.Wang,our driver on this trip.Please let me introduce my colleague first.Mr.Wang is our driver.He has 15 years of driving under his belt,so you are in very safe hands.May I introduce to you Mr.Li,the general manager of our travel service?May I have the pleasure of introducing the local guide to you?This is Miss Wang Jie from Shanghai CITS.第11页无忧PPT整理发布Giving welcomesWelcome to Wuhan,China.First let me express a warm welcome to you.On behalf of China Travel Service and my colleague,I warmly welcome you to Chengdu.On behalf of China International Travel Service,Chengdu Branch,I would like to express our warmest welcome to you all.On behalf of CYTS Wuhan Branch,Im very glad to have all of you here.第12页无忧PPT整理发布Expressing intention to provide good serviceWe are glad to be at your disposal.If you have any problems or requests,please feel free to ask me.If you have questions or requests,please dont hesitate to tell us.We will do everything possible to make your visit a pleasant experience.We will do as much as we can to smooth your way,care for your welfare,and assist you in whatever way we can.I shall do all I can to make everything easy for you.Please dont hesitate to ask at any time if you need my help.I am sure you will have an abundance of things to see and experience during your stay.My job is to smooth your way,care for your welfare,answer your questions,and be your guide and interpreter.During your stay in China,I will try to do my best to warm the cockles of your heart.We are your friends across the sea.What a joy it is when our friends from afar come to visit.Nothing is more delightful than to meet friends from far away.第13页无忧PPT整理发布Giving good wishes for a pleasant stayI hope you will have a good time in Guangzhou.I wish you will have a good time in this city.I hope you will enjoy your stay in our city.Good night and have a good stay!I hope your visit to this city will be a happy and memorable experience.I sincerely wish you a pleasant and comfortable stay and a fantastic holiday.I am sure this trip will be one of the most unforgettable experiences in your life.I know that you will have a wonderful and rewarding experience during your stay in Beijing.I do hope that this trip will be the most memorable one youve ever had.第14页无忧PPT整理发布姓名与文化姓名与文化第15页无忧PPT整理发布在国际交往中，普通对男子称先生，对女子称夫人、女士、小姐。对地位高官方人士，普通为部长以上高级官员，按国家情况称“阁下”、职衔或先生。君主制国家，按习惯称国王、皇后为“陛下”，称王子、公主、亲王等为“殿下”。对医生、教授、法官、律师以及有博士等学位人士，均可单独称“医生”、“教授”、“法官”、“律师”、“博士”等。对军人普通称军衔，或军衔加先生，知道姓名可冠以姓与名。对服务人员普通可称服务员，如知道姓名可单独称名字。对教会中神职人员，普通可称教会职称，或姓名加职称，或职称加先生。第16页无忧PPT整理发布英美人姓名英美人姓名英美人姓名排列是名在前姓在后。John Wilson 约翰维尔逊、Edward Adam Davis译为爱德华亚当戴维斯 John Wilson,Junior,译为小约翰维廉，George Smith,译为乔治史密斯第三如玛丽怀特（Marie White）女士与约翰戴维斯（John Davis）先生结婚，婚后女方姓名为玛丽戴维斯(Marie Davis)书写时常把名字缩写为一个字头，但姓不能缩写，如G.W.Thomson,D.C.Sullivan等。第17页无忧PPT整理发布法国人姓名法国人姓名 法国人姓名也是名在前姓在后，普通由二节或三节组成。前一、二节为个人名，最终一节为姓。有时姓名可达四、五节，多是教名和由长辈起名字。如：Henri Rene Albert Guy de Maupassant译为：亨利勒内阿贝尔居伊德莫泊桑，普通简称Guy de Maupassant居伊德莫泊桑 法文名字中经常有Le、La等冠词，de等介词，译成汉字时，应与姓连译，如La Fantaine拉方丹，Le Goff勒戈夫，de Gaulle戴高乐，等 西班牙人和葡萄牙人姓名西班牙人和葡萄牙人姓名 西班牙人姓名常有三、四节，前一、二节为本人名字，倒数第二节为父姓，最终一节为母姓。普通以父姓为自己姓，但少数人也有用母姓为本人姓。如：Diego Rodrigueez de Silva y Velasquez译为迭戈罗德里格斯德席尔瓦贝拉斯克斯，de是介词，Silva是父姓，y是连接词“和”，Velasquez是母姓 葡萄牙人姓名也多由三、四节组成，前一、二节是个人名字，接着是母姓，最终为父姓。简称时个人名普通加父姓。第18页无忧PPT整理发布俄罗斯人和匈牙利人姓名俄罗斯人和匈牙利人姓名俄罗斯人姓名普通由三节组成。如伊万伊万诺维奇伊万诺夫,伊万为本人名字，伊万诺维奇为父名，意为伊万之子，伊万诺夫为姓。妇女婚前用父亲姓，婚后多用丈夫姓，但本人名字和父名不变。如尼娜伊万诺夫娜伊万诺娃，尼娜为本人名，伊万诺夫娜为父名，伊万诺娃为父姓。假如她与罗果夫结婚，婚后姓改为罗果娃，其全名为尼娜伊万诺夫娜罗果娃。匈牙利人姓名，排列与我国人名相同，姓在前名在后。都由两节组成。第19页无忧PPT整理发布阿拉伯人姓名阿拉伯人姓名 阿拉伯人姓名普通由三或四节组成。第一节为本人名字，第二节为父名，第三节为祖父名，第四节为姓，如沙特阿拉伯前国王费萨尔姓名是：Faisal ibn Abdul Aziz ibn Abdul Rahman al Saud译为：费萨尔伊本阿卜杜勒阿齐兹伊本阿卜杜勒拉赫曼沙特。其中费萨尔为本人名，阿卜杜勒阿齐兹为父名，阿卜杜勒拉赫曼为祖父名，沙特为姓。阿拉伯人名字前头常带有一些称号，如：埃米尔（Amir或Emir）为王子、亲王、酋长之意；伊玛姆(Imam)是清真寺领拜人之意；赛义德(Sayed)是先生、老爷之意；谢赫(Sheikh)是长老、酋长、村长、族长之意。阿文姓名用词，常含有一定含义。如：穆罕默德（Mohammed）是借用伊斯兰教创始人名字；马哈茂德（Mahamoud）是受赞扬意思；哈桑（Hassan）是好意思；阿明（Amin）意为忠诚；萨利赫（Saleh）意为正直等。第20页无忧PPT整理发布日本人姓名日本人姓名 日本人姓名次序与我国相同，即姓前名后，但姓名字数经常比我汉族姓名字数多。最常见由四字组成，如：小坂正雄，吉田正一，福田英夫等。前二字为姓，后二字为名。缅甸人姓名缅甸人姓名 缅甸人仅有名而无姓。我们常见缅甸人名前“吴”不是姓而是一个尊称，意为“先生”。惯用尊称还有：“杜”是对女子尊称，意为“女士”，“貌”意为“弟弟”，“玛”意为“姐妹”，“哥”意为“兄长”，“波”意为“军官”，“塞耶”意为“老师”，“道达”是英语Dr.译音即“博士”，“德钦”意为“主人”，“耶博”意为“同志”等。泰国人姓名泰国人姓名 泰国人姓名是名在前姓在后，如巴颂乍仑蓬，巴颂是名，乍仑蓬是姓。未婚妇女用父姓，已婚妇女用丈夫姓。第21页无忧PPT整理发布Related Special TermsCity proper 市区Outskirts 郊区Bustling city 繁荣城市Metropolis 大城市In the vicinity 附近Residential area 住宅区Downtown 商业区Square 广场Moat 护城河Urban population 城市人口Municipal government 市政府Continental climate 大陆性气候Marine climate 海洋性气候Highland climate 高原气候Average annual rainfall 年平均降雨量Historical sites 历史遗址Chinese national culture 中国民族文化License plate 牌照Local delicacy 地方风味Cuisine 烹饪Tour-guide service 导游服务Derive from 源自Tour program 旅游日程安排Entertain 招待，款待Beijing standard time 北京时间Time difference 时差Land of abundance 丰饶之地Folklore 民间传说Silk road 丝绸之路Buddhism 佛教Famous historical and cultural city 历史文化名称第22页无忧PPT整理发布情景一：从机场到旅馆情景一：从机场到旅馆请脚夫帮忙请脚夫帮忙Excuse me,where can I get a porter?Can you help me with my bags?Please take my bags to the bus stop for the city.Could you take my bags to the taxi stand,please?Can you call me a cab?Can I use one of these carts?Please wait till I change my money.Please wait till I make reservation for the airlines/hotel.How much?Here is ten dollars.Keep the change.第23页无忧PPT整理发布搭计程车离开机场搭计程车离开机场Where can I take a taxi?Taxi!Can you put these two bags in the trunk,please?How much is it to the hotel?The Hilton,please.第24页无忧PPT整理发布搭巴士离开机场搭巴士离开机场Where is the bus stop for the city?Is this the Airport bus/limousine?Does this bus stop at the Hilton Hotel?How far is the hotel from the terminal?How much is the bus ride?How often does the bus run?第25页无忧PPT整理发布从机场到旅馆实用词汇从机场到旅馆实用词汇Porter 脚夫Porterage 运费Tips 小费（to insure prompt service）Airport bus 机场巴士Limousine （接送旅馆于机场、市区间）小型巴士第26页无忧PPT整理发布情景二：到旅馆投宿情景二：到旅馆投宿问有没有房间问有没有房间Can I reserve a single room with bath for three nights from March 18th?Do you have a room available for tonight?Do you have a single room?第27页无忧PPT整理发布说出所要房间种类说出所要房间种类Id like a single room,please.double room,twin room with a bath,twin room with two separate beds,room with two single beds,I want a quiet room/room with a nice view.第28页无忧PPT整理发布回答住多久回答住多久For two nights.Im staying three nights/one day/at least a week.问询价钱、决定房间How much do you charge for a day?What is the rate for a room per night?Does the room rate include breakfast/meals?Are the service charge and tax included?How much will the tax and service charge be approximately?Are there any supplementary charges?Do you have any cheaper rooms?Ill take the hundred dollar room.第29页无忧PPT整理发布说什么时候到Ill be there in about one hour.Ill check in around eight p.m.告诉前台你有预定I have a reservation.I call half an hour ago/this morning to make a reservation.I reserved a room through my travel agent.Is the room ready now?第30页无忧PPT整理发布填登记卡Where do I sign?Is it all right?Give me one more registration card.问退房时间What is the check-out time,please?第31页无忧PPT整理发布要求参观房间Please show me the room first.May I have a look at the room?I would like to see the room.Do you have a better/bigger room/room with a nice view?问询其它事项Could I have the price list of your hotel?Where is the nearest bank?第32页无忧PPT整理发布到旅馆投宿实用词汇到旅馆投宿实用词汇Hotel;inn 旅馆；客栈Motel 汽车旅馆Youth hostel 青年旅舍（招待所）YMCA 男青年会YWCA 女青年会Reserve 预定（房间）Suite 套房Single room 单人房Double room 双人房Twin room 双床房European plan 欧式计费制度（住宿费不包含餐费）American plan;full pension 美式计费制度（住宿费包含三餐）Half pension;semi-pension 修正美式计费制度（住宿费包含两餐）No vacancy 客满Check in （到旅馆）登记住宿Registration card 住宿登记卡Charge 记账Cash 现金Deposit 确保金Credit card 信用卡Room rate 房租Tax 税Service charge 服务费第33页无忧PPT整理发布情景三：旅馆服务情景三：旅馆服务问询服务生或前台问询服务生或前台Im sorry,I dont like this room.Could you show me another one?Where is the electric switch?How do I open the windows?Tell me how to use the bathtub.Where is the dining room?Where is the emergency exit and staircase?Are there any extra bed available?Is your tap water fit to ice?Do you have a hotel doctor?Is there a shoeshine/baby-sitting service in the hotel?第34页无忧PPT整理发布向旅馆埋怨向旅馆埋怨The sheets are dirty.Theres no towels/soap/running hot water in my room.My room hasnt been cleaned today.My room is very noisy.Can I change it?请求服务请求服务Please change the towels/sheets.This glass is dirty.Give me a clean one,please.I cant get any hot water in my room.Can you send someone up to take a look?I need another blanket.Please send another blanket to my room.Please wake me up/ring me/Id like a wake-up call at 6 tomorrow morning.第35页无忧PPT整理发布与前台处理信件、访客与外出事宜与前台处理信件、访客与外出事宜Are there any messages/are there any letters/Is there any mail for me?I want to mail this letter.What time does the mail usually arrive?Im expecting a visitor at 3 oclock.Please page me in the restaurant when he arrives.I am going out now.Ill be back by seven.If my roommate comes to get the key,please tell her Ill come back around five.第36页无忧PPT整理发布使用保险箱使用保险箱I need a safety-deposit box.Id like to check my valuables.I want to keep my valuables in a safety-deposit box.When can I pick up my things?May I have my safety-deposit box?Its number.Id like to take my passport out of the safety-deposit box.Ive lost the key to my safety-deposit box.第37页无忧PPT整理发布打电话叫客房服务打电话叫客房服务Is this Room Service?Will you bring me a ham sandwich?Ill have a sandwich and an orange juice.Id like to have breakfast in my room tomorrow.Can you bring it around 7:30 tomorrow,please?Will you bring a pot of boiled water and three cups to Room 731?Could you take these dishes away?Please cancel my order for tomorrows breakfast.Charge it to my room.Ill pay for it now.第38页无忧PPT整理发布旅馆服务实用词汇旅馆服务实用词汇Lobby 大厅Front desk 前台Registration 登记部Information 问询部Cashier 会计部Cloakroom 行李存放处Doorman 门房Bellboy;bellman 服务生Bell captain 服务生领班Housekeeper 管理员Maid;chambermaid 女服务员Valuables 珍贵物品Safety-deposit box 保险箱room service 客房服务Room number 房间号码Room key 房间钥匙Sofa bed 沙发床Sheet 床单Blanket 毯子Bathroom 浴室Bathtub 浴缸Toilet paper 卫生纸第39页无忧PPT整理发布洗衣服务洗衣服务I have some clothes to be washed.Please send these things to the laundry.When will it be ready?I need it by tomorrow morning.把自己锁在房间外面把自己锁在房间外面I cant get into my room.Ive locked myself out.I left my key in my room.Do you have another key/a spare key/an extra key to my room?第40页无忧PPT整理发布旅馆服务实用词汇旅馆服务实用词汇Laundry 洗衣；洗衣店Laundry service 洗衣服务Laundry bag 洗衣袋Valet 旅馆中替人洗烫衣服仆人Dry cleaning 干洗Express 急件Automatic lock 自动锁Lock oneself out 把自己锁在外面Master key 万能钥匙第41页无忧PPT整理发布情景四：退房情景四：退房请服务生来提行李请服务生来提行李Im leaving now.Could you send a bellboy to pick up my baggage?Please send up a bellboy.Im in Room 208.指示服务生指示服务生The baggage is here.Please take the baggage there.My baggage is over there by the table.第42页无忧PPT整理发布办退房办退房Im checking out now.Id like to check out now.Im leaving early tomorrow morning,so Id like to settle my bill now.Heres my key.Whats this charge?May I leave my baggage here until this evening?Do you accept travelers checks?Can I pay three hundred dollars in travelers checks?第43页无忧PPT整理发布退房实用词汇退房实用词汇Check out 退房；办迁出Check-out time 退房时间Cashier 出纳处；出纳员Bill 账单Voucher 收据；证实书Hotel voucher 预付旅馆费用凭单第44页无忧PPT整理发布China International Travel Service(CITS)中国国际旅行社（国旅）China Travel Service/Agency(CTS/CTA)中国旅行社（中旅）China Youth Travel Service(CYTS)中国青年旅行社（中青旅）China Comfort Travel中国康辉旅行社第45页无忧PPT整理发布Government delegation 政府代表团Vocational group 休假团Study/survey group 考查团Individual group 散客团Junket 公费游Luxury tour 豪华游Sightseeing tour 观光游Gourmet tour 美食游All-in/all-inclusive tour 统包旅游Congress tourism 会议旅游Independent tour 散客/自主旅游Group package 团体包价旅游Honeymoon/bridal tour 蜜月旅游Incentive travel/tour/trip 奖励旅游第46页无忧PPT整理发布意大利意大利第47页无忧PPT整理发布第48页无忧PPT整理发布意大利介绍意大利介绍汉字名称：意大利共和国英文名称：The Republic of Italy首都：罗马(Rome)主