商务英语学习资料教学文稿.doc

此文档仅供收集于网络，如有侵权请联系网站删除商务英语学习资料：50个英语绝佳句型1.im an office worker. 我是上班族。2.i work for the government. 我在政府机关做事。3.im happy to meet you. 很高兴见到你。4.i like your sense of humor. 我喜欢你的幽默感。5.im glad to see you again. 很高兴再次见到你。6.ill call you. 我会打电话给你。7.i feel like sleeping / taking a walk. 我想睡/散步。8.i want something to eat. 我想吃点东西。9.i need your help. 我需要你的帮助。10.i would like to talk to you for a minute. 我想和你谈一下。11.i have a lot of problems. 我有很多问题。12.i hope our dreams come true. 我希望我们的梦想成真。13.im looking forward to seeing you. 我期望见到你。 hearing from you14.im supposed to go on a diet / get a raise. 我应该节食/涨工资。15.i heard that youre getting married. congratulations.听说你要结婚了，恭喜！16.i see what your mean. 我了解你的意思。17.i cant do this. 我不能这么做。18.let me explain why i was late. 让我解释迟到的理由。19.lets have a beer or something. 咱们喝点啤酒什么的。20.where is your office? 你们的办公室在哪？21.what is your plan? 你的计划是什么？22.when is the store closing? 这家店什么时候结束营业？23.Are you sure you can come by at nine? 你肯定你九点能来吗？24.Am i allowed to stay out past 10? 我可以十点过后再回家吗？25.The meeting was scheduled for two hours, but it is not over yet.会议原定了两个小时，不过现在还没有结束。26.Toms birthday is this week. 汤姆的生日就在这个星期。27.Would you care to see it / sit down for a while? 你要不要看/坐一会呢？28.Can you cover for me on friday / help me / tell me how to get there?星期五能不能请你替我个班/你能帮我吗/你能告诉我到那里怎么走吗？29.could you do me a big favor? 能否请你帮我个忙？give me a hand30.he is crazy about crazy english. 他对疯狂英语很着迷。31.can you imagine how much he paid for that car?你能想象他买那车花了多少钱吗？32.can you believe that i bought a tv for $25?你能相信我花25美元买了一台电视机吗？33.did you know he was having an affair / cheating on his wife?你知道他有外遇了吗？/欺骗他的妻子吗？34.did you hear about the new project? 你知道那个新项目吗？35.do you realize that all of these shirts are half off?你知道这些衬衫都卖半价了吗？36.do you mind if i take tomorrow off? 你介意我明天请假吗？37.i enjoy working with you very much. 我很喜欢和你一起工作。38.did you know that stone ended up marrying his secretary?你知道吗？斯通最终和他的秘书结婚了。39.lets get together for lunch. 让我们一起吃顿午餐吧。40.how did you do on your test?你这次考试的结果如何？41.do you think you can come? 你认为你能来吗？42.how was your weekend ? 你周末过得怎么样？43.here is my card. 这是我的名片。44.he is used to eating out all the time. 他已经习惯在外面吃饭了。45.im getting a new computer for birthday present. 我得到一台电脑作生日礼物。46.have you ever driven a bmw? 你有没有开过“宝马”？47.how about if we go tomorrow instead? 我们改成明天去怎么样？48.how do you like hong kong? 你喜欢香港吗？49.how do you want your steak? 你的牛排要几分熟？50.how did the game turn out? 球赛结果如何？商务英语BEC前台接待访客常用会许多规模比较大的公司都有一个接待员，我们通常叫前台。The work of a receptionist is interesting and varied. 前台的活可是不少。The work is also important because the receptionist is the first person visitors see when they come to a firm. So the receptionist gives them the first idea of the firm. 我们来看看Rose 这位前台是怎样接待来访客人的吧。Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11:30. ROSE: Good morning. Can I help you? MR HUSSEIN: Good morning. Is this Modern Office Ltd.? ROSE: Yes it is. MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30. ROSE: May I have your name, please? MR HUSSEIN: Hussein. Omar Hussein. Im from the Gulf Trading Company. ROSE: Let me see. Ah yes, Mr Hussein.Please take a seat, Mr Hussein. Ill tell the Managers Secretary you are here. (DIALS) MARIA: Mr Shellis Office. ROSE: Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30. MARIA: Mr Omar Hussein? ROSE: Yes, hes from the Gulf Trading Company. MARIA: Oh, yes, thats right. Ill come and fetch him now. ROSE: Thanks. (REPLACES PHONE) Mr Shellis secretary is coming down now. MR HUSSEIN: Thank you. MARIA: Mr Hussein? MR HUSSEIN: Yes, thats right. MARIA: Im the Sales Managers secretary. Please come this way. Ill take you to his office.一般的访客都是提前有预约的。但也有些没有预约的“不速之客”。这个时候前台应该怎样接待这些客人呢?我们看看Rose 是怎么做的吧!The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli.MR LI: Good morning.ROSE: Good morning. Oh, Mr Li. How are you? MR LI: Im fine, thanks, and you?ROSE: Oh, busy as usual. Do you want to see Mr Shelli?MR LI: Yes, please.ROSE: Have you an appointment?MR LI: Er. No, I havent. You see, I only arrived in the country this morning.ROSE: Well, I know hes busy at the moment but Ill ask his secretary when hell be free. Please sit down.MR LI: Thank you.(DIALS)MARIA: Mr Shellis office.ROSE: Oh, hello Maria. Its reception again. I have Mr Li here. He hasnt an appointment but hed like to see Mr Shelli. When will he be free?MARIA: Let me see . Well, Hmmm, hell be free about 12.30. Can Mr Li wait?ROSE: Mr Shelli will be free about half past twelve. Can you wait?MR LI: Whats the time now?ROSE: Its nearly 12: 00.MR LI: Oh thats fine. Ill wait.ROSE: (TO MARIA) Maria, Mr Li will wait.MR LI: Right. Ill fetch him when Mr Shellis free.ROSE: Thanks. (REPLACES PHONE) (TO MR LI) Shell come and fetch you later.MR LI: Thank you.ROSE: Where are you staying, Mr Li?MR LI: At the Plaza.ROSE: The Plaza?MR LI: Yes, I usually stay there.公司里常来的客户一般前台都熟悉。当然，也会有陌生人来造访。这不，Mr Lefere 来造访Mr Ballito 了。且看Rose如何处理。MR LEFERE: Good morning.ROSE: Good morning. Can I help you?MR LEFERE: Er, yes. I have an appointment with Mr Ballito at a quarter past ten.ROSE: May I have your name please?MR LEFERE: Paul Lefere from the International Hotel Group.ROSE: Thank you. Please take a seat, Mr Lefere, and Ill phone Mr Ballitos office.(DIALS)OPAL: Mr Ballitos office.ROSE: Hello, Opal. This is Reception. Mr Lefere is here for his 10:15 appointment.OPAL: Oh yes Rose. Mr Ballitos expecting him. He is in Room 9 on the first floor.ROSE: Thanks. (REPLACES PHONE) MR Lefere, would you please go up to Room 9 on the first floor. Mr Ballitos expecting you.MR LEFERE: Room 9 on the first floor.ROSE: Thats right. The stairs are on the left.MR LEFERE: Thank you.商务必备：15种商务英语电话应答情况一：打电话的人找的是你自己 Is Daisy there？ （Daisy 在吗？）This is she. 我就是。 （注： 男的用 This is he.）Youre speaking/talking to her. 你正在跟她说话。 （注：男的用Youre speaking/talking to him.）This is Daisy. 我就是 Daisy.Thats me. 我就是。情况二：打电话的人要找的人不在May I speak to Mr. Gates？ （请问 Gates 先生在吗？）Hes not here right now. 他现在不在这里。Hes out. 他出去了。Hes in a meeting right now. 他现在正在开会。Youve just missed him. 你刚好错过他了。Hes just stepped out. 他刚好出去了。情况三：打电话的人要找的人不在， 问对方是否要留言Can I talk to Mark？ （我可以跟 Mark 讲话吗？）Hes out on his lunch break right now. Would you like to leave a message？他出去吃午饭了， 你要留言吗？Hes not available right now. Can I take a message？他不在， 我可以帮你传话吗？情况四：打电话的人问他要找的人何时回来Do you know when he will be back？你知道他什么时候会回来吗？Im sorry. I dont know.抱歉， 我不知道。I have no idea. 我不知道。He should be back in 20 minutes.他应该二十分钟内会回来。情况五：打电话的人问他要找的人在哪里Do you have any idea where he is？你知道他在哪里吗？Sorry. I dont know. 抱歉， 我不知道。Hes at work right now. Do you want his phone number？他现在在上班。你要不要他的电话号码？情况六：打电话的人要找的人不在， 愿意接受对方的留言Can I leave a message？ 我可以留个话？Yes. Go ahead, please. 可以， 请继续。 Of course. Hold on for just a second so I can grab a pen and paper.当然， 稍等一下让我拿个纸笔。Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down.当然， 如果你可以等我一下下， 让我找张纸写下来。情况七：接受对方留言时听不清楚， 希望对方重复When he comes back, can you have him call me at (206) 5551212？他回来后， 能不能让他打 （206） 5551212 这个号码给我？Can you repeat again, please？ 能不能请你再重复一次？(Say) Again, please？ 再说一次好吗？Pardon？ 抱歉。（请再说一次）Come again, please？ 再说一次好吗？Im sorry？ 抱歉。（请再说一次）情况八：对方希望留话， 怕听错了， 不想接受对方的留言May I leave a message？ 我能否留个话？You know what？ My English is not that great, and I dont want to miss anything. Would you mind calling back later？ Im sorry.你知道吗？ 我的英文不是非常好， 我不想听错话。你介意稍后再打来吗？ 我很抱歉。If you dont mind, could you please call back and leave a message on the answering machine？ My English is not very good.如果你不介意的话， 能否请你再打一次， 然后在录音机上留言？ 我的英文不是很好。情况九：打电话的人要找的人是别人， 请对方稍等Is Brandon there？ Brandon 在吗？Yes, he is. One moment, please. 他在。请稍等。Hold, please. 请稍等。Hold on, please. 请稍等。Let me see if hes here. Hang on. O.K.？我看看他在不在。等一下， 好吗？情况十：对方打错电话Can I speak to Alexander Walker？我可以和 Alexander Walker 说话吗？Alexander Walker？ Im sorry, but theres nobody here by this name. Alexander Walker？抱歉， 这里没这个人。Im sorry. Im afraid youve got the wrong number.抱歉， 恐怕你打错电话了。What number did you dial？ 你打几号？情况十一：跟对方要求跟（打电话的人）刚刚已经通过话的人再讲话Can you put Daisy back on？ I forgot to tell her something.你能否请Daisy再来听电话呢？ 我忘了跟她讲一件事。 Sure. Ill go get her. 当然！ 我这就去叫她。情况十二：电话没人接（或录音机）旁人你 （接电话的人）Is he there？ 他在吗？No one is there. 没人在。Nobody answered. 没人接。No. I got the answering machine. 没有！ 是录音机。情况十三：电话打不通Did it go through？ （电话）打通了吗？The line was busy. 电话忙线。I got the busy signals 电话忙线。情况：十四：（因自己忙等原因）请别人去接电话Paul, can you answer the phone？ Im busy. Paul，你能不能去接电话？ 我在忙。Can you get it, Paul？ My hands are tied. Paul.你能不能去接电话？ 我现在不能接。Yes, dear. 是的， 亲爱的。情况十五：接到无人电话（就是打来了却不说话的那种）旁人你 （接电话的人）Who called？ 谁打来的？No one. He hung up on me. 没人。他把电话挂了。Wrong number, I guess. He hung up without saying a word.打错了， 我想。他一句话也没说就把电话挂了。这一篇的电话对答篇 整理了几个录音机留言的参考范例。所有的例子都可以按自己的需要混合着用。16、范例一嗨！我是Abby.我现在不在家。请留言。 Hi！ This is Abby. Im not home right now. Please leave a message.17、范例二嗨！这里是555-5555.我们现在不在。请留言。谢谢！ Hi！ This is 555-5555. Were not here. Please leave your message. Thank you.18、范例三嗨！我是Brenda.我现不能接电话。请你留言。我会尽快回你的电话。 Hi！ This is Brenda. I cant come to the phone at this time. Please leave a message and Ill call you back as soon as possible.商务英语：英语打电话N 种说法篇1、打公用电话：1. Im calling from a public phone, so Ill call her again.2. Im not at home now, so Ill call her around three oclock again.3. May I use your phone?4. Would you mind if I use your phone?5. How do I get an outside line?翻译&解析：1. 我现在是打公用电话，我会再打给她。2. 我现在不在家里，三点左右我会再打给她。3. 我可以借您的电话用一下吗?4. 你不介意我用你的电话吧?5. 如何打外线?解析：*1. public phone 是公用电话， pay phone 也是(投币式)公用电话;而公用电话亭则是telephone booth.*2. 在外打公用电话就表示无法让对方回电，所以通常会再告知下次联络时间或方式。*3. 有时找不到公用电话， 必要时需向商家借用电话，或者在别人的公司借电话时可用以上几句。*4. outside line 是“电话外线”，而extension 为电话(内线)分机。2、打错电话：1. Im sorry I have the wrong number.2. Is this 02-2718-5398?3. Sorry to have bothered you.4. Im sorry. I think I must have dialed the wrong number.5. Could I check the number? Is it 2211-3344翻译&解析1. 抱歉我打错电话了。 (打错电话通常用：have the wrong number 表示)2. 这里是02-2718-5398吗?3. 很抱歉打扰你了。4. 很抱歉。我想我一定是打错电话了。5. 我可以核对一下电话号码吗?是不是2211-3344?解析：1. 区域号码是 area code2. 电话号码的念法： 02-2211-3224念成：area code zero-two, two-two-one-one-three-two-two-four.* 0 可念成 oh 或 zero* 22 可念成 two-two 或 double two3、抱歉这么晚打来的说法：1. Im sorry to call you so late. 对不起这么晚打电话来。2. I hope I didnt catch you at a bad time. 抱歉这种时候找你。(含有希望没有打扰到你的意思)3. I hope I didnt wake you up so early. 我希望这么早没有吵到你。4. Im sorry to call you so early. 对不起这么早打电话来。5. Im sorry to bother you at this hour. 很抱歉在这时打扰你。4、有急事时的表达方法：1. Its urgent. Could I have her mobilephone number? 我有急事，可不可以告诉我她的手机号码?2. Could you tell me where I can reach her? 能不能告诉我在哪里可以找到她?3. This is an emergency. I need to get in contact with him right now. 能不能告诉我在哪里可以找到他。5、若对方不在的说法：1. Its nothing important. 没什么重要事。2. Its nothing urgent. Thank you ,good-bye. 没什么要紧事，谢谢您，再见。3. Ill call her again. 我会再打给她。4. Ill call back later. 我稍后会再打来。5. Please ask Miss Chen to call me back. 请陈小姐给我回电话。6. Could you tell her to call Carol as soon as possible? 能不能请她尽快打电话给卡洛?7. Ask her to call Carol at home after seven, please. 麻烦她在七点后打电话到卡洛家。8. Can I leave a message? 我可以留言吗?9. Please have her return my call.请她回电话给我。10. Could you ask him to to call me back? 可以请他给我回电话吗?11. Please tell her Carol called. 请告诉她卡洛找她。12. Let me call back later again. Thank you. 我稍后再打电话来。谢谢你。13. Please tell him to phone [phone]. 请他给2233-4455回电话.6、电话答录机:1This is a recording. Im not at home now. Please leave a message after the beep. Thank you.这是电话答录机。我现在不在家，请在哔的一声之后开始留言。谢谢!(*: 电话答录机 是 telephone answering machine)2This is Carol. Pleae give me a call when you are free. My number is 2244-6688.我是卡洛。有空请回电话给我。我的号码是2244-6688.对电话答录机留话时与一般留言无异，说出以下重点即可：1. 来电者姓名2. 来电时间3. 来电目的4. 联络电话或方式7、订购商品及询问：1. Id like to place an order for your party dress from your catalog.2. May I order some flowers?3. How can I pay for this item?4. Id like to buy the car on your TV commercial.5. Please send me your catalogue.6. Do you have any life Menu Magazine tenin stock?7. How long will it arrive?8. The Product you sent to me is not what I ordered.9. Im calling about an order I placed a month ago. It hasnt arrived yet.翻译&解析1.我想要订你们目录上的晚礼服。2.我可以订些花吗?3.我要怎么付款?4.我想要买你们电视广告上的汽车。5.请寄目录给我。6.你们第十期的“生活菜单”还有存货吗?7.需要多久才会送到呢?8.你们送来的产品不是我订的东西.9. 我打电话是因为一个月前我订的东西。产品到现在都还没到。解析：1. 现在电话或网络订购在国内也很流行，即使是人在国内你也可以订购外国目录上的产品。但在打电话前一定要先记下商品的型号及尺寸，以节省通话时间。2. commercial有(电视、广播中的)商业广告之意，也可说成commercial film, 简称为c.f. 。而advertisement则指(平面的)广告，简称为ad; advertisement mail 是广告邮件; advertisement column是广告栏，这些都是很常用到的。3. place 有开出订单之意。ie: to place an order with sb. (和某人订订单)8、道谢接受别人的礼物或招待后，打电话道谢为最起码的礼貌之一：1. Thank you for the present. Its just what I wanted.2. Thank you so much for the homemade cake.3. I dont know how to thank you for such a beautiful flower.4. I received your gift. Thank you for the lovely bracelet.翻译：1. 谢谢你的礼物，这正是我想要的。2. 非常谢谢你作的蛋糕。3. 真不知道要如何谢谢你， 这么漂亮的花。4. 我收到你的礼物了。谢谢你可爱的手镯。当在回答他人的致谢时，可以说下面的句子，都有别客气的意思：1. Youre welcome.别客气。2. Not at all.这没什么。3. Its my pleasure.这是我的荣幸。4. Dont mention it.别放在心上。5. Thats all right.这没什么。6.No trouble at all.一点也不麻烦。7.Im gload you enjoyed it.真高兴你觉得满意。9、听不清楚：1. Sorry, I didnt catch you.对不起，我听不懂你说的。2. Sorry, I didnt understand. 抱歉，我听不懂。3. Sorry, I didnt get what you said. 对不起，我没听懂你说的话。4. I cant hear you very well. 我听不太清楚。5. I can barely hear you. 我几乎听不到你说的。6. Im having trouble hearing you. 我听不清楚。7. We have a bad connection. 通讯效果不太好。8. I cant catch what you are saying. 我听不太清楚你说的话。发生上面的情况，你可以请对方在重复一遍，你可以说：1. Pardon?请再说一遍好吗?2. Excuse me? 请再说一遍?上列两句都是对不起之意，但用在会话上，如果后面没有接说明，并且语尾上扬，就是要对方再说一次。听到这句话时就要知道对方要自己再说一遍。3. I beg you pardon? 能请你再说一遍吗?(此句有请求对方原谅及再说一次的意思)4. Could you repeat that, please? 能请你再说一遍吗?5. Would you