酒店管理设计--酒店大堂设计参照资料.docx

酒店管理设计 酒店大堂设计参照资料Reception Desk接待处The reception desk is made up of designated areas for “Reception” and “Cashier”. Individual desks or islands are preferred to a linear counter.接待台由 “接待处及收银处”的区域组成，首选独立的线性柜台As a rule the Concierge function will have its own designated area opposite or adjacent. The desk design must allow for a clean and tidy appearance, with all equipment and storage facilities to be out of guest sight. In particular room key storage must be hidden from view. The front desk needs to be integrated in the lobby dcor and overall atmosphere.按照惯例，礼宾部将设置在接待处对面或邻近的区域。接待处柜台的设计必须外观整洁，所有设备及储藏设施应在客人视野范围之外，特别是存放房间钥匙架必须隐蔽。柜台应结合大堂的装修及整个气氛。It should be located near the hotel entrance but its prominence is to be downplayed so as to avoid the front desk being featured as a major element. The back wall of the front desk is to be treated in a very decorative way. There must be adequate space to permit maximum staffing level workflow without hindrance.作为一个主要的原理前台应设置在靠近酒店入口处但又不能太显眼。柜台的后墙可以装饰。必须有足够的空间允许最大限度的员工流动Access to the employee side should be from the rear by means of discreet doors screened from view of back office activity.通过隐蔽门来遮掩后台办公室的活动。The number of workstations is calculated as: one, plus one additional per 100 rooms.工作站数量的计算如下：1+每100间房附加1个Concierge礼宾部The concierge counter should be located in a prime location, well in view from reception area, hotel entry and passenger lifts.礼宾部柜台应设置在一个最好的位置， 可以观察到接待区域，酒店入口及客梯He will provide to guests all information pertaining to their stay, including travel arrangements and entertainment plans where a separate travel and tours desk or shop is not provided.礼宾部将为客人提供所有信息，包括旅游安排，及娱乐计划Bell Captain Desk行李处Normally located near the entry, this is generally a freestanding island counter with a 1 to 2 meters frontage, in decor matching the reception desk. Sufficient shelving and drawer space should be allowed to ensure equipment and supplies are kept out of vie. Ideally there should be adequate space for at least two employees to work simultaneously. Power, telephone and computer capability is required.行李处通常是一个独立式的柜台，设置在靠近入口，与接待处的柜台装修匹配。要有足够的架子及抽屉以确保放置所有设备及供需品。应有至少让两名员工同时工作的足够空间。要求设置电力，电话及电脑等设施Guest Relations Desk宾客服务台A large freestanding guest relations desk is located a short distance to the side of the reception counter and positioned to prevent conversations being overhead by other patrons. Computer terminal should be fully concealed from guest view.一个大的独立式的宾客服务台设置在离接待处较近的位置。电脑应是隐蔽式的。Luggage Store行李房Usually positioned near the entrance, with ease of access of baggage trolleys and the like, the storeroom must be completely concealed from the view of persons in the lobby by means of door and screens. The size and capacity is determined by overall room capacity and market requirements. The store must be completely secure and include shelving and hanging storage.通常设置在靠近入口，便于行李车通过， 行李房的门必须完全隐蔽。其面积及容量应由房间数及市场需求所决定。行李房必须十分安全且设置行李架及悬挂装置。Safe Deposit Room保险箱房This facility is required other than the in-room safes installed in each room.除每间房应设置保险箱酒店也须设有保险箱房Lobby Bar大堂酒吧Normally located as an extension of the lobby, it can be created on a podium on a different level to the surrounding area, and must make careful use of interior design and materials to make the bar exciting and attractive however without being overly themed. Guests should be able to be served seated at the bar counter or seated in comfortable groupings on sofas and /or armchairs with low coffee tables.通常设置在大堂范围内， 应有不同层次的地面高度，且必须小心地运用室内设计及材料创造出令人兴奋及有魅力的酒吧但不能没有主题。客人可以坐在吧台或坐在带咖啡桌的沙发或扶手椅子。A piano/band stage is to be provided提供钢琴/乐队舞台.The lobby bar should include 3 zones where space allows大堂酒吧应包括3个地带A bar counter一个酒吧柜台A lounge type area一个酒廊类型区域An animated area (TV电视)一个能活动的区域The bar should be easily convertible into specific events such as afternoon tea, evening soccer酒吧应方便为特殊活动而改变，例如下午茶，晚上的英式足球场所Lobby Shops大堂商店At least 2 shops至少有两个商店:One “boutique”, 5 star quality with standard items (souvenirs, newspapers, books, films). Toiletries, cigarettes To be provided, but not in full view.一个精品店，店内提供五星级品质的标准品种（纪念品，报纸，书，电影等） 化妆品，香烟等One F&B oriented shop (deli shop + refined French items such as wine, delicatessen)一个餐饮商店 （熟食店员+ 精制的法国品种例如酒， 熟食等）More if market adapted, managed by hotel or leased out (jeweler, souvenirs). Important to ensure a compatible and consistent quality when leased out.如果符合市场需要可以更多，由酒店管理或出租 （宝石店，纪念品商店等） 如出租商店，重要的是确保谐调一致的品质。Library Sofitel索菲特图书馆Quiet place安静的位置In a comfortable lobby corner在大堂舒适的一角Rather traditional style适合传统类型Dimmed and smooth atmosphere柔和及安详的气氛Decorative as well as for use装修实用Some standard books to be provided (French decoration, fashion, Pairs)提供一些标准书籍 （法式装修，风尚）Books on local city and attractions.涉及本市的书且有趣的东西Artwork, lighting and flowers are essential艺术品，灯光及鲜花是要点In some cases, a second library corner can be provided in executive club Sofitel for up market guests.有些酒店，在索菲特行政俱乐部为客人提供另一个图书馆角落。Business Center商务中心The business center is ideally located close to the hotel reception商务中心理想的位置是设置在靠近酒店接待处Alternatively when space does not allow above location, the business center can be located within the meeting room area.如果空间不允许，商务中心可以设置在会议室区域内。The dcor should give the impression of an efficient, modern corporate office. Minimum requirement is for a large desk with two visitor chairs and a small seated waiting area with TV and newspapers. Minimum facilities include phones; fax photocopier and computer with industry standard business software plus internet/e-mail access. Typing facilities area provided. A small private meeting room should adjoin the Business Center.装修的格调应给人一种高效，现代的办公室。 最低的要求：带两张来宾椅的一个大办公桌及一个带电视及报纸的小的等候区域。 设备包括电话，传真，复印及带行业标准软件的电脑加上国际互联网/邮件接口。 提供打字设施。 商务中心邻接一个小的私人会议室In small hotels, the business center services can be provided by the reception. A business corner is then provided.在小酒店，接待处提供商务中心服务。 提供商务角落Group Check In团队入店办理处This facility is generally required for hotels with greater than 300 bedrooms, having a significant market mix of Conference and leisure groups. It is located just off the hotel lobby, away from the reception desk to reduce crowding and avoid inconvenience to other hotel guests. A separate entrance may be desirable in situations of frequent large group movements.通常酒店超过300间客房, 有重要的会议及团队市场, 就需要这个设施，。 它设置在酒店大堂，远离接待处以减少拥挤现象及避免打扰酒店其他客人。 对经常有大型团队的情况来说一个单独的入口更为理想。A small reception counter approximately 1-2 meters in length is required, and must be capable of being securely locked up when not in use. It may be mobile in nature and should have the facility to access the hotels computer system. Seating for at least 20 persons should be available.要求一个大约1-2米长的小型接待柜台，在不用时可以锁上。它是可移动的且与酒店电脑系统联网。至少有可供20人的座位。Public Toilet公共厕所Public Toilet must be directly accessible from the foyer and of adequate size to cater for all the activities of thus area. A Toilet is required for disabled persons either in each of male and female toilets, or separately (unisex). Room arrangements and mirrors should be located as to prevent a direct view into the Toilet from outside. Preferably, entry should be through an airlock, having inner and outer doors.公共厕所必须可以从大厅直接进入且应有足够的空间满足这些区域所有活动的需求。男女厕所应分别设置一个残疾人厕所，或独立的（男女皆宜的）。 厕所布局及镜子从外面进入厕所时应能阻挡视线。Provision of sanitary appliances such as urinals, wash basins and toilets must comply with requirements of local regulations, and be adjusted according to the size and location of meeting rooms etc, with a minimum standard of公共厕所器具的规格， 例如小便池，洗手盆及厕所必须遵守当地规则要求，依照会议室的面积及位置等来更改。 最低的标准为：Male Toilet男洗手间Female Toilet女洗手间3 W.C.s厕所3 W.C.s厕所4 urinals小便池3 hand basins洗手盆3 hand basins洗手盆1 Dressing table area梳妆桌区域All public toilets in the hotel should be designed to provide a feeling of quality.酒店内的所有公共厕所应给人以品质的感觉。Walls and floors should be attractively finished in polished stone or high quality tiles, vanity benches (no individual hand basins) with mirrors provided above. Consideration should be given to the non-slip qualities of the floor. Attractive, adequate lighting should be employed as well as high quality towel dispensers, hand dryers, waste bins etc.墙壁及地面应铺设精致的磨光石或高品质的瓷砖，提供梳妆长椅（没有单独的洗手盆）应考虑防滑地面。应采用适当的吸引人的灯光以及高品质的毛巾分配器，干手机，垃圾箱等。In-house music will be provided提供酒店背景音乐. 3、通过活动，使学生养成博览群书的好习惯。B比率分析法和比较分析法不能测算出各因素的影响程度。C采用约当产量比例法，分配原材料费用与分配加工费用所用的完工率都是一致的。C采用直接分配法分配辅助生产费用时，应考虑各辅助生产车间之间相互提供产品或劳务的情况。错 C产品的实际生产成本包括废品损失和停工损失。C成本报表是对外报告的会计报表。C成本分析的首要程序是发现问题、分析原因。C成本会计的对象是指成本核算。C成本计算的辅助方法一般应与基本方法结合使用而不单独使用。C成本计算方法中的最基本的方法是分步法。XD当车间生产多种产品时，“废品损失”、“停工损失”的借方余额，月末均直接记入该产品的产品成本 中。D定额法是为了简化成本计算而采用的一种成本计算方法。F“废品损失”账户月末没有余额。F废品损失是指在生产过程中发现和入库后发现的不可修复废品的生产成本和可修复废品的修复费用。F分步法的一个重要特点是各步骤之间要进行成本结转。()G各月末在产品数量变化不大的产品，可不计算月末在产品成本。错G工资费用就是成本项目。()G归集在基本生产车间的制造费用最后均应分配计入产品成本中。对J计算计时工资费用，应以考勤记录中的工作时间记录为依据。()J简化的分批法就是不计算在产品成本的分批法。()J简化分批法是不分批计算在产品成本的方法。对 J加班加点工资既可能是直接计人费用，又可能是间接计人费用。J接生产工艺过程的特点，工业企业的生产可分为大量生产、成批生产和单件生产三种，XK可修复废品是指技术上可以修复使用的废品。错K可修复废品是指经过修理可以使用，而不管修复费用在经济上是否合算的废品。P品种法只适用于大量大批的单步骤生产的企业。Q企业的制造费用一定要通过“制造费用”科目核算。Q企业职工的医药费、医务部门、职工浴室等部门职工的工资，均应通过“应付工资”科目核算。 S生产车间耗用的材料，全部计入“直接材料”成本项目。 S适应生产特点和管理要求，采用适当的成本计算方法，是成本核算的基础工作。()W完工产品费用等于月初在产品费用加本月生产费用减月末在产品费用。对Y“预提费用”可能出现借方余额，其性质属于资产，实际上是待摊费用。对 Y引起资产和负债同时减少的支出是费用性支出。XY以应付票据去偿付购买材料的费用，是成本性支出。XY原材料分工序一次投入与原材料在每道工序陆续投入，其完工率的计算方法是完全一致的。Y运用连环替代法进行分析，即使随意改变各构成因素的替换顺序，各因素的影响结果加总后仍等于指标的总差异，因此更换各因索替换顺序，不会影响分析的结果。()Z在产品品种规格繁多的情况下，应该采用分类法计算产品成本。对Z直接生产费用就是直接计人费用。XZ逐步结转分步法也称为计列半成品分步法。A按年度计划分配率分配制造费用，“制造费用”账户月末(可能有月末余额/可能有借方余额/可能有贷方余额/可能无月末余额)。A按年度计划分配率分配制造费用的方法适用于(季节性生产企业)12叶予舜 二一四年十月二十七日星期一