酒店管理资料酒店设计参照资料叶予舜.docx

酒店VI 设计各部门清单HOTEL VI LIST 附件一（31 项）一、 酒店基础要素：（ 14 项） A.Hotel Basic Elements (14 items)A1、标志 2、标志制图标准 3、标志最小保护空间 4、标志最小使用尺寸规范 5、标志中英文字体标准规范 6、标志与标名横（竖）式组合 7、标志色彩使用规范 8、标志明度比使用规范 9、酒店辅助图10、酒店辅助图使用规范11、酒店字体使用规范12、酒店用色使用规范B 1、各营业部门标志(限三个营业部门标志)2、各营业部门标志最小使用尺寸规范A1.Symbol 2.Symbols cartography criterion 3.Minimum clear space for symbols 4.Minimum size criterion for symbols 5.Hotel standard Chinese and English fonts6.Combination of symbols and name (horizontal/ vertical style) 7.Symbols color criterion 8. Symbols brightness ratio criterion 9.Hotel secondary graphics 10.Hotel secondary graphics criterion 11.Hotel fonts criterion 12.Hotel colors criterion B1.Symbol of each business outlet 2.Minimum size for each business outlet symbol 二、酒店应用要素： B.Hotel Application Elements:（A）对外宣传及行政用品：（ 17 项）1、平面广告(1/2版，1/4版)版式规范2、户外广告牌版式规范3、海报版式规范4、户外灯杆广告旗版式规范5、车体形象规范6、T 恤7、雨伞8、笔记本9、打火机10、公文袋11、文献夹12、来宾卡通行证13、员工证14、员工牌15、水杯16、烟灰缸17、小圆笔/圆珠笔I. Ad & Executive Articles (17 items)1. Plane ad 2. Outdoor ad billboard 3. Poster ad4. Outdoor lamppost ad flag 5. Vehicle ad series6.T-shirt 7.Umbrella 8.Notebook 9.Lighter 10.Briefcase 11File folder 12.Guest pass 13.Employee ID card 14.Employee nameplate 15.Cup 16.Ash tray17、Ball pen 酒店VI 设计各部门清单HOTEL VI LIST 附件二（25 项）三、酒店应用要素：（ 25 项） C.Hotel Application Elements (25 items):（B）客房部一次性用品（ 19 项）1、火柴盒 2、洗衣袋 3、报纸袋 4、西装套衣袋 5、客房用衣架 6、洗衣房用衣架 7、洗发液 8、沐浴液 9、护肤液10、擦鞋布11、丝瓜络12、针线包13、卫生袋14、香皂15、浴帽16、牙具17、梳子18、剃须刀19、指甲挫（C）客房及餐厅（小配套）（ 6 项）1、红茶包2、绿茶包3、咖啡糖包4、白糖包5、调酒棒6、餐巾纸I. Guest Room Disposable Articles (19 items):1. Match box 2. Laundry bag 3. Newspaper bag 4. Business suit bag 5. Guest room clothes rack 6. Laundry clothes rack 7. Shampoo 8. Bath lotion 9. Skin care lotion 10. Shoes shining cloth11. Bath sponge 12. Sewing kit 13. Sanitation bag 14. Soap 15. Bath cap 16. Tooth set 17. Comb 18. Razor 19. Nail clipper III. Guest Room and Restaurants (6 items)1.Black tea bag 2.Green tea bag 3.Coffee sugar bag 4.White sugar bag 5.Stirrer 6.Napkin酒店VI 设计各部门清单HOTEL VI LIST 附件三（21 项）四、酒店应用要素：皮具类（ 21 项） D.Hotel Application Elements: Leather (21 items):1、电视遥控器套/座 2、迷你吧单夹 3、便笺夹/盒 4、洗衣单夹 5、纸巾盒（正方型/长方型） 6、大班台垫 7、服务指南夹 8、垃圾桶 9、冰桶皮套10、托盘11、皮闹钟12、胶杯垫13、客人遗留物品登记本14、AM 记录本15、欢迎夹（宣传品套装夹）16、大堂值班经理记事簿17、会议皮垫（A4）18、咨客簿19、订厅簿（封面）20、点菜夹21、收银夹1. TV remote control cover /rack 2. Mini bar list folder 3. Notepaper folder/ box 4. Laundry list folder 5. Napkin box (square/ rectangle) 6. Executive table pad 7. Service directory folder 8. Garbage bin 9. Ice bucket leather cover 10. Serving tray 11. Leather alarm clock 12. Gluey coaster 13. Guests property left behind registration 14. AM notebook15.Welcome folder (propaganda set folder) 16.Assistant Manager memo pad 17.Leather pad for conference (A4) 18.Guest consultation book 19.Room reservation book (cover) 20.Dishes order folder 21.Cashier folder酒店VI 设计各部门清单HOTEL VI LIST 附件四（32 项）五、酒店应用要素：管家部（ 45 项） E.Hotel Application Elements: Housekeeping Department (45 items):1、国际#5标准信封2、国内#5标准信封3、来宾意见函4、便笺纸5、服务指南内页（版式）6、早餐挂牌7、天气预报卡8、晚安卡9、严禁烟火卡10、巧克力盒11、请速打扫牌12、请收客衣牌13、明信片14、总经理欢迎卡15、购物袋（手提袋）16、信纸17、免费擦鞋服务18、传真纸19、免费赠饮卡20、天天客用物品领用表21、床单环保卡22、毛巾环保卡23、洗衣致歉卡24、杯垫25、杯盖26、影视（频道）指南（版式）27、请勿将我带走（不干胶）28、干洗单29、湿洗单30、迷你吧单31、请勿打扰联系卡32、保险箱使用说明书1. International standard envelop #5 2. Domestic standard envelop #5 3. Guest comments 4. Note paper 5. Service directory inner pages (format) 6. Breakfast doorknob menu 7. Weather forecast card 8. Good night card 9. No smoking card 10. Chocolate box 11. Please make up the room 12. Please collect my laundry 13. Postcard 14. General Manager welcome card 15. Shopping bag (handbag) 16. Envelop 17. Complimentary shoes shining service 18. Facsimile sheet 19. Complimentary drinking card 20. Daily guest articles drawing form 21. Environmental protection card of bed sheet 22. Environmental protection card of towel23.Laundry apology card 24.Coaster 25.Glass cover 26.TV and movies (channel) directory (format)27.Please do not take me away (adhesive glue)28.Dry cleaning bag 29.Laundry bag 30.Mini bar list 31.Please do not disturb 32.Safe deposit box application instruction 酒店VI 设计各部门清单HOTEL VI LIST 附件五（31 项）五、酒店应用要素：管家部（ 45 项） E.Hotel Application Elements: Housekeeping Department (45 items):33、失物招领登记表34、来宾用品借用表35、婴儿看护申请表36、客房侍应生报告表37、中班客房服务员报告38、洗衣跟随进单39、楼层领班查房登记表40、楼层布草交收单41、客房楼层房态表42、客房返工表43、Pa部清洁单44、遗留物品登记表45、电池纸袋33.Lost and found registration 34.Guest articles on loan record 35.Baby sitter application form 36.Guest room attendant report 37.PM shift room attendant report 38.Laundry tracing form 39.Floor captain room check record 40.Floor linen delivery form 41.Floor room status form 42.Guest room redone work form 43.PA Department cleaning form 44.Guests property left behind registration 45.Battery paper bag六、酒店应用要素：前厅部（ 49 项） G.Hotel Application Elements: Front Office (49 items):1、欢迎卡（套） 2、欢迎卡插卡3、门锁磁卡4、留言单 5、留言袋 6、团队锁匙袋7、房价表8、酒店名片9、商务中心车票袋10、行李寄存牌11、团队行李牌12、行李标贴（不干胶）13、易碎物品，小心轻放牌14、传真信封15、商务中心价目表16、请送我至17、早餐券18、免费赠饮券1. Welcome card (cover) 2. Insert card of welcome card 3. Magnetic card of door lock 4. Message sheet 5. Message bag 6. Group keys bag 7. Room tariff 8. Hotel business card 9. Business Center tickets bag 10 Luggage storage tag 11. Group luggage tag 12. Luggage label (adhesive glue) 13. Fragile articles, please handle with care 14.Facsimile envelop 15.Business Center tariff 16. Please drive me to 17. Breakfast coupon 18. Complimentary drinking coupon酒店VI 设计各部门清单HOTEL VI LIST 附件六（49 项）六、酒店应用要素：前厅部（ 49 项） G.Hotel Application Elements: Front Office (49 items):19、传真纸20、团队入住登记表21、临时住宿登记表（2合1）22、保险0记表23、免费款待单24、订房单25、订房确订书26、加床告知27、更改告知单28、订金收据29、杂费收据30、扣减凭证31、钞票退还凭单32、商务中心凭证33、传真回复单34、订票委托书35、转交物品登记表36、雨伞出借单37、值班经理记事簿内页38、来宾接待告知单39、延迟退房/续住告知40、委托代办登记单41、预定确认书42、每日商务中心登记表43、叫醒服务一览表44、行李寄存记录45、住房/退房行李工作记录46、团队行李登记表47、客车服务48、派车申请单49、车队营业报表19. Facsimile sheet20. Group check-in registration 21. Temporary check-in registration 22. Safe deposit box access record 23. Complimentary entertainment form 24. Room reservation order 25. Room reservation confirmation 26. Extra bed notice 27. Change and amendment notice 28. Deposit receipt 29. Miscellaneous charges receipt 30. Deduct voucher 31. Cash refund voucher 32. Business Center voucher 33. Facsimile reply sheet 34. Tickets reservation authorization 35. Transfer articles registration 36. Umbrella on loan37. Duty Manager notepad inner pages 38. VIP reception notice 39. Late check-out /extension of stay notice 40. Authorization registration 41. Reservation confirmation 42. Daily Business Center statistics 43. Wake-up service form 44. Luggage storage record 45. Check-in/ check-out luggage record 46. Group luggage registration 47. Limousine service 48. Vehicle application form 49. Transportation business report 酒店VI 设计各部门清单HOTEL VI LIST 附件七（23 项）七、酒店应用要素： M.Hotel Application Elements: 营销及市场推广部（ 23 项） Sales & Marketing Department (23 items):1、酒店简介（封面、版式） 2、酒店开业请柬 3、积分奖励封面 4、婚宴宣传单封面 5、宴会宣传单封面 6、销售夹 7、团队订房确认书 8、办公用信纸9、办公用传真纸10、来宾卡宣传折页（版式）11、来宾卡封套12、来宾金卡13、来宾银卡14、宴会感谢信15、营销拜访及电话登记表16、营业员推广成绩登记表17、订房告知单18、商务客户申请表19、宴会（会议）确认书20、会议租场登记表21、内部预订告知单22、国内 #7 信封23、国内 #9 信封1. Brief introduction of the hotel (cover/ format) 2. Hotel opening invitation 3. Scores reward cover 4. Wedding banquet leaflet cover 5. Banquet leaflet cover 6. Sales folder 7. Group room reservation confirmation 8. Official letterhead 9. Official facsimile sheet 10. VIP card propaganda foldout (format) 11. VIP card cover 12. VIP gold card 13. VIP silver card 14. Thanks letter of banquet 15. Sales visit and telephone record 16. Sales clerks extended achievement record 17. Room reservation notice 18. Business account application 19. Banquet (conference) confirmation 20. Conference room rental registration 21. Inner reservation notice 22. Domestic envelop #7 23. Domestic envelop #9酒店VI 设计各部门清单HOTEL VI LIST 附件八（30 项）八、酒店应用要素：中餐部（ 30 项） I.Hotel Application Elements: Chinese Restaurant (30 items):1、大菜牌（封面、内页版式） 2、小菜牌（封面、内页版式） 3、酒水牌（封面、内页版式） 4、筷子套 5、牙签套 6、特别介绍卡 7、留座卡 8、宴会请柬 9、婚宴请柬10、利是封11、茶壶茶叶标签（多款）12、客人存酒卡13、厨师号14、席珍套（宴会菜单封面）15、席珍套内页16、粉红大菜单17、入厨单（小）18、入厨单（大）19、海鲜单20、台卡（海鲜池）21、沽清单22、酒水单23、食物记录卡24、订厅簿内页25、中餐咨客记卡表26、酒吧进销存日报表（1）27、酒吧进销存日报表（2）28、月餐具损耗表29、点心纸（单）30、中餐销售一览表1. Menu (large) (cover/ inner pages format) 2. Menu (small) (cover/ inner pages format) 3. Beverages menu (cover/ inner pages format) 4. Chopsticks cover 5. Toothpicks cover 6. Special recommendation card 7. Seat reserved card 8. Banquet invitation 9. Wedding banquet invitation 10. Lucky money envelop 11Tea pot and tea label (varieties) 12. Guests liquor storage card 13. Chefs number 14. Banquet menu cover 15. Banquet menu inner pages16. Pink menu (large) 17. Cooking order (small) 18. Cooking order (large) 19. Seafood order 20. Table card (seafood pool) 21. Sales and balance form 22. Beverages list 23. Food record card 24. Room reservation book inner pages 25. Chinese Restaurant guest consultation record 26. Daily Bars materials stock, sales & balance report (1) 27. Daily Bars materials stock, sales & balance report (2) 28. Monthly tableware spoilage form 29. Dim sum sheet 30. Chinese Restaurant sales form 酒店VI 设计各部门清单HOTEL VI LIST 附件九（24 项）九、酒店应用要素：西餐部（ 17 项） J.Hotel Application Elements: Western Restaurant (17 items):1、西餐餐牌（封面、内页版式） 2、早餐餐牌（封面、内页版式） 3、酒水牌（封面、内页版式） 4、牙签套 5、台垫纸 6、客房送餐服务（封面、内页版式） 7、留座卡 8、送餐用品登记表 9、特别推介10、试菜申请表11、酒水单12、蛋糕预定单13、每日市场购货表14、每日入厨物资计划表15、酒吧每日生果采购单16、酒吧每日盘点表17、入厨点菜单1. Western restaurant menu (cover/ inner pages format) 2. Breakfast menu (cover/ inner pages format) 3. Beverages menu (cover/ inner pages format) 4. Toothpicks cover 5. Table pad paper 6. Guest room service (cover/ inner pages format) 7. Seat reserved card 8. Room service tableware record 9. Special recommendation 10. Dishes foretaste application 11. Beverages list 12. Cake order 13. Daily market purchase form 14. Daily Kitchen materials plan form 15. Daily Bars fruit purchase form 16. Daily Bars check form 17. Cooking dishes order十、酒店应用要素：日本料理（ 7 项） K.Hotel Application Elements: Japanese Food (7 items):1、餐牌（封面、内页版式）2、酒水牌（封面、内页版式）3、铁板烧餐牌（封面、内页版式）4、筷子套5、牙签套6、入厨单7、点菜卡1. Menu (cover/ inner pages format) 2. Beverages menu (cover/ inner pages format) 3. Teppanyaki menu (cover/ inner pages format) 4. Chopsticks cover 5. Toothpicks cover 6. Cooking order 7. Dishes order card酒店VI 设计各部门清单HOTEL VI LIST 附件拾（27 项）十一、酒店应用要素：财务部（ 22 项） L.Hotel Application Elements: Finance Department (22 items):1、前厅帐单（带孔）2、前厅帐单信封3、收银日报表 4、商务中心凭证 5、采购申请单 6、收费单 7、收银员帐务报表 8、签帐单 9、应收帐款明细表10、入库单11、直拨单12、领料单13、仓库物资收付卡14、内部调拨单15、内部转帐结算单16、报损单17、暂收款收据18、杂费单19、付款证明单20、物资进销存日（月）报表21、盘点表22、结帐单1. Front Office bill (with drill) 2. Front Office bill envelop3 Daily cashier report 4. Business Center voucher 5. Purchase requisition form 6. Charges voucher 7. Cashiers account report 8. Bill signature receipt 9. Receivable account list 10. Warehouse warrant 11. Allotting list 12. Drawing list 13. Warehouse materials receiving card 14. Inner allotting list 15. Inner account transfer balance 16. Breakages & spoilage form 17. Temporary payment receipt 18. Miscellaneous charges voucher 19. Payment Voucher 20. Daily/monthly materials stock, sales & balance report 21. Check form 22. Check-out list 十二、酒店应用要素：保安部（ 5 项） H.Hotel Application Elements: Security Department (5 items):1、特殊事件报告表2、空调主机运营记录3、重点部位安全登记表4、消防隐患整改告知书5、消防器材检查表1. Special event report form 2. Air-conditioner operation record 3. Key part security record 4. Fire danger rectification notice 5. Fire equipment check form酒店VI 设计各部门清单HOTEL VI LIST 附件拾一（25 项）十三、酒店应用要素：人事部（ 25 项）N.Hotel Application Elements: Personnel Department (25 items):1、人事变动表 2、人力申请表 3、仪容信表检查问题清单 4、假期申请表 5、入职告知书 6、加班申请表 7、发放制服授权单 8、员工医疗申请单 9、员工排班表10、员工离职表11、员工考勤表12、员工遗失损坏物品补领申请表13、培训师每月总结报告表14、培训考勤表15、培训课程学员评估表16、换班申请表17、新员工入职部门培训表18、离职接见征询表19、离职申请书20、签到培训表21、纪律警告告知书22、职位申请表23、行李物品放行告知单24、部门培训实行登记表25、部门培训每月计划表1. Personnel movement form 2. Personnel application form 3. Appearances check questionnaire 4. Leave application 5. Commencement notification 6. Overtime work application 7. Uniform issue authorization 8. Employees medical treatment application 9. Employee shift arrangement form 10. Employee resignation form 11. Employee attendance form 12. Employees articles loss & spoilage re-drawing application13. Monthly trainer summary