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BTNetworkTransformationPaulReynolds,CEOBTWholesale,Forward-lookingstatements-caution,Certainstatementsinthispresentationareforward-lookingandaremadeinrelianceonthesafeharbourprovisionsoftheUSPrivateSecuritiesLitigationReformActof1995.Thesestatementsinclude,withoutlimitation,thoseconcerning:expectationsregardingcustomergrowth,investmentplans,strategy,andthebenefitsofnewinitiatives;thepossibleorassumedfutureresultsofoperationsofBTand/oritslinesofbusiness;expectationsregardingproductvolume,revenuetargetsand/orgrowth,capitalexpenditure,networkinfrastructureandsavings,customersatisfaction,freecash-flow,marketshare,costreductionsandcashsavings,productivityimprovements,andprofitability.AlthoughBTGroupbelievesthattheexpectationsreflectedintheseforward-lookingstatementsarereasonable,itcangivenoassurancethattheseexpectationswillprovetohavebeencorrect.Becausethesestatementsinvolverisksanduncertainties,actualresultsmaydiffermateriallyfromthoseexpressedorimpliedbytheseforward-lookingstatements.Factorsthatcouldcausedifferencesbetweenactualresultsandthoseimpliedbytheforward-lookingstatementsinclude,butarenotlimitedto:materialadversechangesineconomicconditionsinthemarketsservedbyBTanditslinesofbusiness;futureregulatoryactionsandconditionsinBT’soperatingareas,includingcompetitionfromothersintheUKandotherinternationalcommunicationsmarkets;selectionbyBTanditslinesofbusinessoftheappropriatetradingandmarketingmodelsforitsproductsandservices;fluctuationsinforeigncurrencyexchangeratesandinterestrates;technologicalinnovations,includingthecostofdevelopingnewproductsandtheneedtoincreaseexpendituresforimprovingthequalityofservice;prolongedadverseweatherconditionsresultinginamaterialincreaseinovertime,stafforothercosts;developmentsintheconvergenceoftechnologies;theanticipatedbenefitsandadvantagesofnewtechnologies,productsandservices,includingbroadbandandothernewwaveinitiatives,notbeingrealised;thetimingofentryandprofitabilityofBTanditslinesofbusinessincertaincommunicationmarkets;significantchangesinmarketsharesforBTanditsprincipalproductsandservices;totheextentthatBTchoosestosellassetsorminorityinterestsinitssubsidiaries,prevailingmarketlevelsforsuchsales;generalfinancialmarketconditionsaffectingBT’sperformance;andthereintegrationofConcert.BTGroupundertakesnoobligationtoupdateanyforward-lookingstatements,whetherasaresultofnewinformation,futureeventsorotherwise.,,7StrategicPriorities,1.Customersatisfaction2.Financialdiscipline3.Broadband-attheheartofBT4.Valueaddedsolutionsformulti-siteorganisationswithEuropeanoperations5.AclearNetworkstrategy,withunifiedmanagementofallUKnetworks6.Aclearstrategyforeachcustomergroup,includingnewservicesandbrandextension7.Diverse,skilledandmotivatedpeople,,BTNetworks:InvestmentcapacitymanagementdeliversPositiveimpactonnetworkQualityofServiceSupportingCustomerSatisfactionManagefuturedirectionReturnonInvestment>>WeightedAverageCostofCapitalReviewofactualbenefitsagainstPredictedoutcome,,CurrentUKNetworks:CentralNervousSystem,,,Access&Aggregation,,Transport&Switch,IP&ATMPlatforms,‘Narrowband’PSTNSwitch,HighbitrateTransmissionNetwork(150Mbit/s),2Mbit/sTransmissionN’wk,CoreFibres,NetworkIntelligence,ProductApplicationseg.Callminder,Network&CustomerMgt,CoreOLOs,MobileOLOs,ISPs,AccessSDH,AccessFibre,SmallBusiness(DSL),DistributionFrame,Broadband,AccessCopper,,UBB,AllUKNetworksnowunderunifiedmanagement,Concentrator,,TheNetworkJourney,NetworkIntelligence,Voice-orientedCentralisedClosedinterfaces,Multi-mediacapableDistributedOpeninterfaces,,SwitchingandRouting,Narrowband64kbit/sCircuitswitching,,CoreTransmission,,2Mbit/snetworkHands-onMixofoldandnew,Access&Aggregation,,OverlappingtechnologiesLimitedintegration,AggressiveDSLroll-outTransformationdesignMulti-serviceaccess,FocushasdecisivelyshiftedtowardsNewTechnologies,Multi-serviceIPPacketswitching622Mbit/snetworkDirectfibreOpticalnetworking,GreaterInvestmentFocusonNewTechnology,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,0%,10%,20%,30%,40%,50%,60%,70%,80%,90%,100%,2000/01,2001/02,2002/03,2003/04,,,,,,,,,,,,New,,Intermediate,,Existing,,UKNetworks’InvestmentProfile,Domains,Switching&Routing,NetworkIntelligence,CoreTransmission,Access&Aggregation,EXISTING(Specifictoexistingservicesi.e.can’tbereused),ValueAddedServicesChargecardAdvancedServicesUnit,PSTN/ISDNswitchingSystemXAXE,NarrowbandelectronicsPDH,INTERMEDIATE(Independentofexistingornewi.e.canbereused),SignallingNetworkSignalTransferpoints,AdvancedPacket,ATMNextGenerationSwitchDLEConsolidation,HighbandwidthFibreSDHMSHSDHMesh,InfrastructureCopperE-nodeAccessSDH,NEW(Broadband&data),IP&ISPBillingNetworkClearingHouseOpenAPI,IPcore&edgeRoutingColossusMSIP,UltrahighbandwidthUltraBroadbandDenseWDMOptical,HighbandwidthAccessDigitalSubscriberLoopFibreAccessSDH2(ATMcapability),VoicebasedelectronicsDACSNarrowbandRadio,UKNetwork2003/04Capital,,Productvolumes58%,Assetassurance8%,Security3%,,Businesssustaining15%,,Strategictransformation16%,Moreproductvolumeforlesscapex,Overpast3yearsvolumeshavegrown5–8%paExpectationsfornextyeararesimilarVolumerelatedcapexdrivendowneachyear,Reductioninproductcapex,m,,,,,,,2000/01,2001/02,2002/03,2003/04,0,500,1000,1500,,,,,,InvestmentinUKtransformation,,,,,,0,50,100,150,200,250,300,CoreTransmission,21CNDirectCapital,AccessNetworkDevelopment,Sector/PlatformInitiatives,Systems&Mobility,m,Safety,securityandsharedinfrastructure,SafeNetworkforPublic&Employees150mTelegraphpolereplacementLowwiresrectificationCivilwork-footwayboxes&cabinetsDeepleveltunnels,SecureandResilientNetwork60mNetwork&operationalestatesecurityNetworkresilience,,EnsuringEfficientCommonInfrastructure300mNetworkPower&CoolingAccessRepairNetworkSignalingAccommodation,Assetassurance8%,,Businesssustaining15%,Security3%,,Networkutilisation&efficiency-March2003,,,,,,,,,,InternationalBenchmarks,BTMarch2003,LineCards,PSTN,ISDN,MetFromStockProvision,AccessCopperPairs,AccessFibre,AccessSDHElectronics,CoreSDHCapacity,PSTNCoreSwitches>5%SpareCapacity,ADSLPortUtilisation,94%,81%,89%,77%,37%,47%,64%,90%,74%,,Rangeofbenchmarks,BTposition,,,,,,20%,30%,40%,50%,60%,70%,80%,90%,100%,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,10%,,,0%,BTNetworks:Deliveringmoreforless,Focusonnew/intermediatetechnologyStringentgovernanceinplaceUnifiedmanagementofUKNetworksTotalcapexhasfallenOptimiseutilisationlevels-maintainQoS,,Readyforthefuture...,Buildingthe21stCenturyNetwork,-Introduction&Vision-NetworkArchitecture-ProductsandServices,Driversforthe21stCenturyNetwork,SpeedtoMarket-innovativeservices,PowertoCustomers–increasedflexibility-greaterreliability,CostTransformation-significantreductioninoperatingcosts,,,,Talenttodeliver,,,GroupCTOand21CNArchitectMattBross,MDNetworkDesign&ImplementationDaleRegister,MDNetworkOperationsSteveRobertson,,21stCenturyNetwork-Aradicallysimplifiednetworkstructure,MatthewBrossGroupCTO,Theprinciples,Frommulti-networkstoamulti-servicenetworkFewernetworkelementsSimplerservicemanagementRapidimplementation,,,,21stCenturyNetworkstructurevision,,,,,BeginFibretothePCP,~30,000Multi-ServiceAccessDevices,~100MetroRouters,~10CoreRouters,,,EndCustomer,,,,,,,InternetPeering,DataCentre,InternationalNetworks,,LogicalNodes,,,~80,000PCPsintheAccessNetwork,~100,000RemoteConcs,DLAMS&DataMuxes,~1000+VoiceSwitchesandDataCrossConnects,~170CoreSwitches(DMSU/NGS),DataCentre,LogicalNodes,Today,,,Aggregation,ServiceEdge,Core,,,,Future,,,Todaysnetworkhasmanyaccessaggregationdevices,Voice,,,,,MDF,PDH/PSTN,,MSIP/MSH,,MESH/MSH,,PDH/MESH/MSH,DataServices,~6000exchangesites,CWSSDPCN..,DWSSASDH…,RCU,DSLAMs,,NetworkInfrastructure,400,000fibres,~30,000boxes,~32,000boxes,500,000circuits,~25,000boxes,5mpairs,23mpairs,5mpairs,~9,000boxes,For5millionBroadband&23millionPSTNcustomers,40mpairs,TOTAL~73mpairs:400,000Fibres,TOTAL~100,000boxes,,ServiceManagement,,Multipleservicemanagementorganisationsandsystems,NarrowbandServicemgt,MidbandServicemgt,BroadbandServicemgt,MultiplecopperDataservicemgt,MultiplefibreDataservicemgt,6+serviceMgtOrganisations,,Copper,Fibre,Broadband,,,,,,400,000fibres,500,000circuits,,,,,MDF,,Transmissione.g.MSH,Multi-bandservicemanagement,Integratedtest&operations,Thefuturewillbebasedonamulti-serviceaccessnode,Multi-serviceaccessaggregator,For5millionBroadband&23millionPSTNcustomers,40mpairs,~63mpairs:400,000Fibres,~30,000boxes,Upto15%reduction,Upto70%reduction,Multi-servicemanagementorganisation,Fewerdevices,simplerservicemanagement,DataServices,Copper,Fibre,VoiceorBroadband,Narrowbandservicemgt,,,NetworkInfrastructure,,ServiceManagement,Upto23mpairs,MULTIMEDIA,Examplefinancialimpactofthesimplifiednetwork–edgeaggregation,,,VoiceandBroadbandConsolidation170mpanetworksavings,DataServicesConsolidation30mpanetworksavings,BearerLayerConsolidation50mpanetworksavings,Totalaggregationsavingsc250mpa,,Multi-serviceaccessaggregator,Thefuturewillbebasedonamulti-serviceaccessnode,ThefirstreleaseofthisdevicewillbedeployedintheNetworkthisyear,,,NetworkInfrastructure,,ServiceManagement,,,,,Transmissione.g.MSH,Copper,Fibre,VoiceorBroadband,MULTIMEDIA,Todaysservicenetworkedgeismadeupofmanydedicatedswitchesandrouters,MSH&UBB,,,,,,,,,,,Metro,Equip,IPClear,Fusion,IPenabled,Surfport,,,NarrowbandServicemgt,PrivatecctServicemgt,L2dataservicesServicemgt,IpvpnDataservicemgt,InternetServicemgt,SdhServicemgt,multipleservicemanagementorganisationsandsystems,,6+servicemgtorganisations,Ethernet,MSH&UBB,BTnet,EtherStreamMetroStream,ATM&FR,KiloStream,PSTN,Webport,MESH,PDH,MESH&MSH,MSH,UBB,PDH,DPCN,MSIP,IPVPN,FixedInternet,DialInternet,DLE,,NetworkInfrastructure,,ServiceManagement,,Multi-servicemanagement,VoiceKilostreamCellStreamFrameStreamEtherStreamMetroStreamBTnetRichMediaServices,Target21Cmetronode-multi-servicedesign,,,SDH,Outercore,,UBB,TDM,ATM/FR,Ethernet,IP,IPVPN,,,MULTIMEDIA,multi-serviceedge,SingleserviceManagementorganisation,Fewerdevices,simplerservicemanagement,,NetworkInfrastructure,,ServiceManagement,,Webport,To/fromaggregationnodes,DialInternet,,,,PDH,MESH,MSH,PSTNDMSUSwitch,TodaysMultipleCoreNetworksmirrortheindividualServiceNetworks,MSH&UBB,WDM,UBB,WDM,UBB,IPservicemgt,UBBservicemgt,WDMservicemgt,PDHservicemgt,4+servicemgtorganisations,Again-multipleservicemanagementorgandsystems,,,NetworkInfrastructure,,ServiceManagement,ATMCoreSwitch,IPCoreRouter,PSTNDISCSwitch,PSTNNGNSwitch,WDM,Thetargetisforamulti-servicecore,withhighcapacityopticalcrossconnects,WDM,Multi-serviceservicemgt,SingleserviceManagementorganisation,Multi-serviceprinciple-fewerdevices,simplerservicemanagement,lowercosttobuildandoperate.,,,NetworkInfrastructure,,ServiceManagement,MPLSCore,Intelligentapplications–today,,Today’sintelligenceisbuiltintoeachPSTNswitch-limitedcentralintelligence,Intelligentapplications–21CN,,,,,ISL,Release1oftheintelligentservicelayer,withthefirstopenapplicationinterfaceswillbedeployedthisyear,,,Whatdoesallthismean?,Less…Faults-fewerwires,boxes,touches,etc…TestaccesspointsReducedfootprintandpowerconsumptionFewer,morecommoncardsIsmore...Rapid,automatedserviceactivationIncreasedbackhaulutilisationEnhancedtestaccessMoreeffectivesparingandmaintenance,Richercustomerexperienceandoperationalsavings,PaulReynoldsCEOBTWholesale,Somuchforthearchitecturalprinciples…….,...whenwillithappen?,…whatwillitcost?,Whatwillourcustomerssee?,…andwhatwilltheshareholderbenefitsbe?,Howwillwedeliverit?,,,Simpleandcomplete,Flexible,Personalised,Trusted,Straightforward,Infrastructure,IntelligenceandSystemsCapability,21CN-customerexperiencevision,AccesstonewservicesquicklyServicesareavailableanytimeanyplaceIgettheexperienceIpayfor,MyservicesareeasytouseIgetpersonalassistance“HassleFree”self-serviceisavailable,IamEmpoweredtoliveandworkasIchoose.WhoorwhatisimportanttomeisrecognisedMyassociatesandIareabletooperateinthewaythatwechoose,MypersonalinformationissafeandsecureConfidenceinBTasapartnerReliableServices,Serviceindependentcapabilities,Today,newservicesregularlydeveloptheirowncomponents,,,,,,,,,Serviceprogrammes,Communicator,Contentservices,CorporateIPnetworking,IPmobilityservice,,,Mobile–fixedroaming,Future:capabilitiesbuiltonce,usedmanytimes,,CapabilitySet,DirectoryEnabled,Authentication,Presence,Messaging,CustomerPortal,ApplicationDrivenQoS,ContentRe-purposing,3rdPartyApp’sSupport,SecureConnections,DRM,HomeandOfficeHubs,IndividualCustomerCare,Serviceprogrammes,Communicator,Contentservices,CorporateIPnetworking,IPmobilityservice,Mobile–fixedroaming,Focusfor21CNin2003,,NewProductdrivencapabilities,CostReduction,ProvinganewInfrastructure,tosupport…,Service,,AuthenticationPresenceCustomerPortalApplicationDrivenQoS…,,MultibandservicemanagementFewersystemsEffectiveprocesses,,multi-servicenetworkFewernetworksFewersystemsMorereliablecopperaccess,,21CNNearTermImprovementProjects,HandsOffAccessNetworkStabilisingnetworkandmanagingchurnPhysicalInventoryPlanningande-RecordsAutomateroutinelineplantplanningBearerManagementSystemAccessnetworksupportsystemforthefutureServiceFulfilmentJourneyProcesses/systemstodeliverseamlessproductfulfilment,,,,ServicePlatformSunsetting,,200320042005200620072008…,,Multi-serviceIPnetwork,,,,,,PSTN,DataServices,,ProgressiveMigrationtothenewnetwork,Today,Techno-economicmodellingoftimingandoptions,KeyChoiceshavetobemadeinthecomingyear-PSTNoffloadwillbeginwithinthenexttwoyears-Migrationofallservicestonewcarrierclassnetworkslikelytobe10+years,,Multi-ServiceAccess,,Multi-ServiceEdge,Whatchannelunitcostfrom21CN?,WillcontributetoexistingcashcostsavingsinRetailandWholesaleupto2004/05Beyond2004/05,aimtofindincrementalcashcostefficienciesof200-300mparesultinginc1bnpaby2008/09Inaddition,othernon-networkefficiencieswillcontinuetobemadethroughoutthegroup,Investingnowforfuturecashsavingsof1bnpa,CapitalExpenditure,Transformation,NewTechnologies,Intermediate,Sustaining,,Existing,Allwithinthe3bnpacapexenvelope,NetworkInvestmentSummary,for,More,Less,FutureProductcapabilitiesthrough21CNsupporting…Anintegratedandseamlesscustomerexperienceunderpinnedby…Aworldclassnetworkandsystemsarchitecture,beingimplementednowandproviding…Shareholdervaluegrowththrough…Efficientmanagement,vigorouscostcontrolandoptimalinvestment,BTNetworkTransformation,Q&A,
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