1、BTNetworkTransformationPaulReynolds,CEOBTWholesale,Forward-lookingstatements-caution,Certainstatementsinthispresentationareforward-lookingandaremadeinrelianceonthesafeharbourprovisionsoftheUSPrivateSecuritiesLitigationReformActof1995.Thesestatementsinclude,withoutlimitation,thoseconcerning:expectati
2、onsregardingcustomergrowth,investmentplans,strategy,andthebenefitsofnewinitiatives;thepossibleorassumedfutureresultsofoperationsofBTand/oritslinesofbusiness;expectationsregardingproductvolume,revenuetargetsand/orgrowth,capitalexpenditure,networkinfrastructureandsavings,customersatisfaction,freecash-
3、flow,marketshare,costreductionsandcashsavings,productivityimprovements,andprofitability.AlthoughBTGroupbelievesthattheexpectationsreflectedintheseforward-lookingstatementsarereasonable,itcangivenoassurancethattheseexpectationswillprovetohavebeencorrect.Becausethesestatementsinvolverisksanduncertaint
4、ies,actualresultsmaydiffermateriallyfromthoseexpressedorimpliedbytheseforward-lookingstatements.Factorsthatcouldcausedifferencesbetweenactualresultsandthoseimpliedbytheforward-lookingstatementsinclude,butarenotlimitedto:materialadversechangesineconomicconditionsinthemarketsservedbyBTanditslinesofbus
5、iness;futureregulatoryactionsandconditionsinBTsoperatingareas,includingcompetitionfromothersintheUKandotherinternationalcommunicationsmarkets;selectionbyBTanditslinesofbusinessoftheappropriatetradingandmarketingmodelsforitsproductsandservices;fluctuationsinforeigncurrencyexchangeratesandinterestrate
6、s;technologicalinnovations,includingthecostofdevelopingnewproductsandtheneedtoincreaseexpendituresforimprovingthequalityofservice;prolongedadverseweatherconditionsresultinginamaterialincreaseinovertime,stafforothercosts;developmentsintheconvergenceoftechnologies;theanticipatedbenefitsandadvantagesof
7、newtechnologies,productsandservices,includingbroadbandandothernewwaveinitiatives,notbeingrealised;thetimingofentryandprofitabilityofBTanditslinesofbusinessincertaincommunicationmarkets;significantchangesinmarketsharesforBTanditsprincipalproductsandservices;totheextentthatBTchoosestosellassetsorminor
8、ityinterestsinitssubsidiaries,prevailingmarketlevelsforsuchsales;generalfinancialmarketconditionsaffectingBTsperformance;andthereintegrationofConcert.BTGroupundertakesnoobligationtoupdateanyforward-lookingstatements,whetherasaresultofnewinformation,futureeventsorotherwise.,7StrategicPriorities,1.Cus
9、tomersatisfaction2.Financialdiscipline3.Broadband-attheheartofBT4.Valueaddedsolutionsformulti-siteorganisationswithEuropeanoperations5.AclearNetworkstrategy,withunifiedmanagementofallUKnetworks6.Aclearstrategyforeachcustomergroup,includingnewservicesandbrandextension7.Diverse,skilledandmotivatedpeop
10、le,BTNetworks:InvestmentcapacitymanagementdeliversPositiveimpactonnetworkQualityofServiceSupportingCustomerSatisfactionManagefuturedirectionReturnonInvestmentWeightedAverageCostofCapitalReviewofactualbenefitsagainstPredictedoutcome,CurrentUKNetworks:CentralNervousSystem,Access&Aggregation,Transport&
11、Switch,IP&ATMPlatforms,NarrowbandPSTNSwitch,HighbitrateTransmissionNetwork(150Mbit/s),2Mbit/sTransmissionNwk,CoreFibres,NetworkIntelligence,ProductApplicationseg.Callminder,Network&CustomerMgt,CoreOLOs,MobileOLOs,ISPs,AccessSDH,AccessFibre,SmallBusiness(DSL),DistributionFrame,Broadband,AccessCopper,
12、UBB,AllUKNetworksnowunderunifiedmanagement,Concentrator,TheNetworkJourney,NetworkIntelligence,Voice-orientedCentralisedClosedinterfaces,Multi-mediacapableDistributedOpeninterfaces,SwitchingandRouting,Narrowband64kbit/sCircuitswitching,CoreTransmission,2Mbit/snetworkHands-onMixofoldandnew,Access&Aggr
13、egation,OverlappingtechnologiesLimitedintegration,AggressiveDSLroll-outTransformationdesignMulti-serviceaccess,FocushasdecisivelyshiftedtowardsNewTechnologies,Multi-serviceIPPacketswitching622Mbit/snetworkDirectfibreOpticalnetworking,GreaterInvestmentFocusonNewTechnology,0%,10%,20%,30%,40%,50%,60%,7
14、0%,80%,90%,100%,2000/01,2001/02,2002/03,2003/04,New,Intermediate,Existing,UKNetworksInvestmentProfile,Domains,Switching&Routing,NetworkIntelligence,CoreTransmission,Access&Aggregation,EXISTING(Specifictoexistingservicesi.e.cantbereused),ValueAddedServicesChargecardAdvancedServicesUnit,PSTN/ISDNswitc
15、hingSystemXAXE,NarrowbandelectronicsPDH,INTERMEDIATE(Independentofexistingornewi.e.canbereused),SignallingNetworkSignalTransferpoints,AdvancedPacket,ATMNextGenerationSwitchDLEConsolidation,HighbandwidthFibreSDHMSHSDHMesh,InfrastructureCopperE-nodeAccessSDH,NEW(Broadband&data),IP&ISPBillingNetworkCle
16、aringHouseOpenAPI,IPcore&edgeRoutingColossusMSIP,UltrahighbandwidthUltraBroadbandDenseWDMOptical,HighbandwidthAccessDigitalSubscriberLoopFibreAccessSDH2(ATMcapability),VoicebasedelectronicsDACSNarrowbandRadio,UKNetwork2003/04Capital,Productvolumes58%,Assetassurance8%,Security3%,Businesssustaining15%
17、,Strategictransformation16%,Moreproductvolumeforlesscapex,Overpast3yearsvolumeshavegrown58%paExpectationsfornextyeararesimilarVolumerelatedcapexdrivendowneachyear,Reductioninproductcapex,m,2000/01,2001/02,2002/03,2003/04,0,500,1000,1500,InvestmentinUKtransformation,0,50,100,150,200,250,300,CoreTrans
18、mission,21CNDirectCapital,AccessNetworkDevelopment,Sector/PlatformInitiatives,Systems&Mobility,m,Safety,securityandsharedinfrastructure,SafeNetworkforPublic&Employees150mTelegraphpolereplacementLowwiresrectificationCivilwork-footwayboxes&cabinetsDeepleveltunnels,SecureandResilientNetwork60mNetwork&o
19、perationalestatesecurityNetworkresilience,EnsuringEfficientCommonInfrastructure300mNetworkPower&CoolingAccessRepairNetworkSignalingAccommodation,Assetassurance8%,Businesssustaining15%,Security3%,Networkutilisation&efficiency-March2003,InternationalBenchmarks,BTMarch2003,LineCards,PSTN,ISDN,MetFromSt
20、ockProvision,AccessCopperPairs,AccessFibre,AccessSDHElectronics,CoreSDHCapacity,PSTNCoreSwitches5%SpareCapacity,ADSLPortUtilisation,94%,81%,89%,77%,37%,47%,64%,90%,74%,Rangeofbenchmarks,BTposition,20%,30%,40%,50%,60%,70%,80%,90%,100%,10%,0%,BTNetworks:Deliveringmoreforless,Focusonnew/intermediatetec
21、hnologyStringentgovernanceinplaceUnifiedmanagementofUKNetworksTotalcapexhasfallenOptimiseutilisationlevels-maintainQoS,Readyforthefuture.,Buildingthe21stCenturyNetwork,-Introduction&Vision-NetworkArchitecture-ProductsandServices,Driversforthe21stCenturyNetwork,SpeedtoMarket-innovativeservices,Powert
22、oCustomersincreasedflexibility-greaterreliability,CostTransformation-significantreductioninoperatingcosts,Talenttodeliver,GroupCTOand21CNArchitectMattBross,MDNetworkDesign&ImplementationDaleRegister,MDNetworkOperationsSteveRobertson,21stCenturyNetwork-Aradicallysimplifiednetworkstructure,MatthewBros
23、sGroupCTO,Theprinciples,Frommulti-networkstoamulti-servicenetworkFewernetworkelementsSimplerservicemanagementRapidimplementation,21stCenturyNetworkstructurevision,BeginFibretothePCP,30,000Multi-ServiceAccessDevices,100MetroRouters,10CoreRouters,EndCustomer,InternetPeering,DataCentre,InternationalNet
24、works,LogicalNodes,80,000PCPsintheAccessNetwork,100,000RemoteConcs,DLAMS&DataMuxes,1000+VoiceSwitchesandDataCrossConnects,170CoreSwitches(DMSU/NGS),DataCentre,LogicalNodes,Today,Aggregation,ServiceEdge,Core,Future,Todaysnetworkhasmanyaccessaggregationdevices,Voice,MDF,PDH/PSTN,MSIP/MSH,MESH/MSH,PDH/
25、MESH/MSH,DataServices,6000exchangesites,CWSSDPCN.,DWSSASDH,RCU,DSLAMs,NetworkInfrastructure,400,000fibres,30,000boxes,32,000boxes,500,000circuits,25,000boxes,5mpairs,23mpairs,5mpairs,9,000boxes,For5millionBroadband&23millionPSTNcustomers,40mpairs,TOTAL73mpairs:400,000Fibres,TOTAL100,000boxes,Service
26、Management,Multipleservicemanagementorganisationsandsystems,NarrowbandServicemgt,MidbandServicemgt,BroadbandServicemgt,MultiplecopperDataservicemgt,MultiplefibreDataservicemgt,6+serviceMgtOrganisations,Copper,Fibre,Broadband,400,000fibres,500,000circuits,MDF,Transmissione.g.MSH,Multi-bandservicemana
27、gement,Integratedtest&operations,Thefuturewillbebasedonamulti-serviceaccessnode,Multi-serviceaccessaggregator,For5millionBroadband&23millionPSTNcustomers,40mpairs,63mpairs:400,000Fibres,30,000boxes,Upto15%reduction,Upto70%reduction,Multi-servicemanagementorganisation,Fewerdevices,simplerservicemanag
28、ement,DataServices,Copper,Fibre,VoiceorBroadband,Narrowbandservicemgt,NetworkInfrastructure,ServiceManagement,Upto23mpairs,MULTIMEDIA,Examplefinancialimpactofthesimplifiednetworkedgeaggregation,VoiceandBroadbandConsolidation170mpanetworksavings,DataServicesConsolidation30mpanetworksavings,BearerLaye
29、rConsolidation50mpanetworksavings,Totalaggregationsavingsc250mpa,Multi-serviceaccessaggregator,Thefuturewillbebasedonamulti-serviceaccessnode,ThefirstreleaseofthisdevicewillbedeployedintheNetworkthisyear,NetworkInfrastructure,ServiceManagement,Transmissione.g.MSH,Copper,Fibre,VoiceorBroadband,MULTIM
30、EDIA,Todaysservicenetworkedgeismadeupofmanydedicatedswitchesandrouters,MSH&UBB,Metro,Equip,IPClear,Fusion,IPenabled,Surfport,NarrowbandServicemgt,PrivatecctServicemgt,L2dataservicesServicemgt,IpvpnDataservicemgt,InternetServicemgt,SdhServicemgt,multipleservicemanagementorganisationsandsystems,6+serv
31、icemgtorganisations,Ethernet,MSH&UBB,BTnet,EtherStreamMetroStream,ATM&FR,KiloStream,PSTN,Webport,MESH,PDH,MESH&MSH,MSH,UBB,PDH,DPCN,MSIP,IPVPN,FixedInternet,DialInternet,DLE,NetworkInfrastructure,ServiceManagement,Multi-servicemanagement,VoiceKilostreamCellStreamFrameStreamEtherStreamMetroStreamBTne
32、tRichMediaServices,Target21Cmetronode-multi-servicedesign,SDH,Outercore,UBB,TDM,ATM/FR,Ethernet,IP,IPVPN,MULTIMEDIA,multi-serviceedge,SingleserviceManagementorganisation,Fewerdevices,simplerservicemanagement,NetworkInfrastructure,ServiceManagement,Webport,To/fromaggregationnodes,DialInternet,PDH,MES
33、H,MSH,PSTNDMSUSwitch,TodaysMultipleCoreNetworksmirrortheindividualServiceNetworks,MSH&UBB,WDM,UBB,WDM,UBB,IPservicemgt,UBBservicemgt,WDMservicemgt,PDHservicemgt,4+servicemgtorganisations,Again-multipleservicemanagementorgandsystems,NetworkInfrastructure,ServiceManagement,ATMCoreSwitch,IPCoreRouter,P
34、STNDISCSwitch,PSTNNGNSwitch,WDM,Thetargetisforamulti-servicecore,withhighcapacityopticalcrossconnects,WDM,Multi-serviceservicemgt,SingleserviceManagementorganisation,Multi-serviceprinciple-fewerdevices,simplerservicemanagement,lowercosttobuildandoperate.,NetworkInfrastructure,ServiceManagement,MPLSC
35、ore,Intelligentapplicationstoday,TodaysintelligenceisbuiltintoeachPSTNswitch-limitedcentralintelligence,Intelligentapplications21CN,ISL,Release1oftheintelligentservicelayer,withthefirstopenapplicationinterfaceswillbedeployedthisyear,Whatdoesallthismean?,LessFaults-fewerwires,boxes,touches,etcTestacc
36、esspointsReducedfootprintandpowerconsumptionFewer,morecommoncardsIsmore.Rapid,automatedserviceactivationIncreasedbackhaulutilisationEnhancedtestaccessMoreeffectivesparingandmaintenance,Richercustomerexperienceandoperationalsavings,PaulReynoldsCEOBTWholesale,Somuchforthearchitecturalprinciples.,.when
37、willithappen?,whatwillitcost?,Whatwillourcustomerssee?,andwhatwilltheshareholderbenefitsbe?,Howwillwedeliverit?,Simpleandcomplete,Flexible,Personalised,Trusted,Straightforward,Infrastructure,IntelligenceandSystemsCapability,21CN-customerexperiencevision,AccesstonewservicesquicklyServicesareavailable
38、anytimeanyplaceIgettheexperienceIpayfor,MyservicesareeasytouseIgetpersonalassistance“HassleFree”self-serviceisavailable,IamEmpoweredtoliveandworkasIchoose.WhoorwhatisimportanttomeisrecognisedMyassociatesandIareabletooperateinthewaythatwechoose,MypersonalinformationissafeandsecureConfidenceinBTasapar
39、tnerReliableServices,Serviceindependentcapabilities,Today,newservicesregularlydeveloptheirowncomponents,Serviceprogrammes,Communicator,Contentservices,CorporateIPnetworking,IPmobilityservice,Mobilefixedroaming,Future:capabilitiesbuiltonce,usedmanytimes,CapabilitySet,DirectoryEnabled,Authentication,P
40、resence,Messaging,CustomerPortal,ApplicationDrivenQoS,ContentRe-purposing,3rdPartyAppsSupport,SecureConnections,DRM,HomeandOfficeHubs,IndividualCustomerCare,Serviceprogrammes,Communicator,Contentservices,CorporateIPnetworking,IPmobilityservice,Mobilefixedroaming,Focusfor21CNin2003,NewProductdrivenca
41、pabilities,CostReduction,ProvinganewInfrastructure,tosupport,Service,AuthenticationPresenceCustomerPortalApplicationDrivenQoS,MultibandservicemanagementFewersystemsEffectiveprocesses,multi-servicenetworkFewernetworksFewersystemsMorereliablecopperaccess,21CNNearTermImprovementProjects,HandsOffAccessN
42、etworkStabilisingnetworkandmanagingchurnPhysicalInventoryPlanningande-RecordsAutomateroutinelineplantplanningBearerManagementSystemAccessnetworksupportsystemforthefutureServiceFulfilmentJourneyProcesses/systemstodeliverseamlessproductfulfilment,ServicePlatformSunsetting,200320042005200620072008,Mult
43、i-serviceIPnetwork,PSTN,DataServices,ProgressiveMigrationtothenewnetwork,Today,Techno-economicmodellingoftimingandoptions,KeyChoiceshavetobemadeinthecomingyear-PSTNoffloadwillbeginwithinthenexttwoyears-Migrationofallservicestonewcarrierclassnetworkslikelytobe10+years,Multi-ServiceAccess,Multi-Servic
44、eEdge,Whatchannelunitcostfrom21CN?,WillcontributetoexistingcashcostsavingsinRetailandWholesaleupto2004/05Beyond2004/05,aimtofindincrementalcashcostefficienciesof200-300mparesultinginc1bnpaby2008/09Inaddition,othernon-networkefficiencieswillcontinuetobemadethroughoutthegroup,Investingnowforfuturecash
45、savingsof1bnpa,CapitalExpenditure,Transformation,NewTechnologies,Intermediate,Sustaining,Existing,Allwithinthe3bnpacapexenvelope,NetworkInvestmentSummary,for,More,Less,FutureProductcapabilitiesthrough21CNsupportingAnintegratedandseamlesscustomerexperienceunderpinnedbyAworldclassnetworkandsystemsarchitecture,beingimplementednowandprovidingShareholdervaluegrowththroughEfficientmanagement,vigorouscostcontrolandoptimalinvestment,BTNetworkTransformation,Q&A,