饭店实用英语unit-7(xt)饭店实用英语复习题及答案.doc

Scene 7 Chamber Service
Exercises
I. Fill in each blank with the proper form of the word given in the brackets.
1. is broken 2. adjustment 3. took 4. is lost 5. sewing

II. The following is a list of terms related to the bar. After reading it, you are required to find the items equivalent to (与….等同)those given in Chinese in the table below.
A---------------------------- floor lamp 落地灯
B------- --------------------- bedsheet 床单
C------ ---------------------- bedside lamp 床头灯
D---------------------------- bedside cupboard床头柜
E------ ---------------------- Housekeeping Department 客房部
F----------------------------- Rooms Division Director房务总监
G---------------------------- housemaid 客房服务员
H----------------------------- deluxe suite豪华套间
I-------------------------------single room 单人间
J------------------------------ suite 套间
K------ ---------------------- broom closet 杂物室
L------ ----------------------- room key 房间钥匙
M---------------------------- linen room布草房
N----------------------------- executive housekeeper客房部主管
O----------------------------- floor cleaners 楼层清扫员
P---------------------------- turn-down service开夜床服务
Q---------------------------- sewing kit 针线盒
1. P 2. E 3. C 4. A 5.N 6.O 7.H 8. I 9.K 10.D

III. Complete the following dialogue.
1. May I come in?
2. I switched on the TV
3. Here it is
4. Is there anything else I can do for you
5. I’ll fetch them for you now

IV. Translate in the following sentences into English.
1. When would you like me to do your room?
2. Room 801 requested one new pillow case.
3. Is there anything I can do for you？
4. There seems to be something wrong with the toilet．
5. May I come in for turn down service?

Case Study
Read the above conversation and complete the outline. You should write your answers in no more than three words.
1. toilet doesn’t flusht
2. the toilet paper
3. the toilet
4. litter bin
5. hairdryer

Home Reading
Passage 1:
Decide whether the statements are true (T) or false (F) after reading the passage above.
1.Housekeeping staff are only in charge of cleaning all the guests’ rooms. （F）
2.Housekeeping is the crucial department to attract and keep guests through its good service. （T）
3.The environment that is clean and well ordered will make guests feel very pleased with the hotel. （T）
4.Quick laundry and dry cleaning services will make guests satisfactory. （T）
5.The dirty cloakroom in the sauna will give the guest a bad impression on the hotel.（T）

Passage 2:
Read Passage 2 again and give brief answers to the following 5 questions.
1.There are more than 30 different types of rooms
2.Five types
3.One bed
4.To provide a customer with a homely home for the whole family or company
5.It means of luxury