国际著名酒店娱乐部程序英文(8)模板.doc

STANDARDS AND PROCEDURESDEPARTMENT: JOB CATEGORY: ACTIVITIES ASST. ACTIVITIES DIRECTORHEAD: G. M. APPROVAL: DATE:TASK: TEACHING A HOBIE CAT SAILING LESSONSTANDARD: ALL EMPLOYEES SHOULD BE ABLE TO SAIL AND GIVE BASIC HOBIE SAILING INSTRUTION.PROCEDURE:Whenever an instructor teaches a sailing lesson on the Hobie Cat, he/she should follow these guidelines so that each instructor is giving out the same information. The demonstration Hobie should be rigged and ready in front of the group or individual, and any other equipment needed should be at the ready. LIFEJACKETS SHOULD BE OFFERED. Introduction1. Introduce yourself to the group or individual and get names, and an indication of how much sailing they have done before. Explain that this will be a basic lesson aimed at teaching the basics and getting them going as lesson:a) Dry land drill b) Accompanied stage with instructor.c) Solo sail if they choose to do it.Dry land drill1. Explain the basic parts of the boat the names of the two sails the four controls of the boat Tiller, Daggerboard, Main sheet, Jib sheets.2. Show the positions of the helmsman and crew and what controls they have to take care of.PROCEDURES: (continued)3. Show the procedure for turning, (Tacking only), to being with.a) notify crew,b) push tiller away,c) watch, and wait for boom.,d) cross as boom crosses,e) face forward,f) Centralize tiller.The crew would cross to middle and wait for the manouvre to be completed.1. The points of sailing would be explained, as would head to wind and how to get out of it. The sail angles would also be covered.Accompanied stage with instructor:2. Repeat all the stages taught in two ways”a) firstly with the instructor demonstrating,b) Then with guest trying.Solo sail1. Before this stage the instructor would calmly mention what to do in the event of a capsize. This stage would only be attempted if the guest is comfortable, the instructor is convinced he/she is ready and the weather is suitable.The instructor would explain the limits to stay within and would assist with the launch and recovery. If possible only let the guests sail on reaches.The instructor would watch the solo sailors for the duration of the sail. Safety is vital.Conclusion2. To conclude, the instructor will get the group together for a summary of all things covered.PROCEDURES: (continued)During general use of Hobies a half hour limit may have to be imposed so as to enable all guests to the equipment. This would be subject to need.Setting up + Packing away the Hobies9. a) The hull must be stored above the wall with all sails stored and locked away.c) All attachments must be taken off.To rig the Hobie a) Turn the hull into the wind.b) Attach sail to boom and enter all batterns.c) Attach halyard.d) Haul up sail ensuring mainsheet is out.e) Ensure halyard is pulled Taut; if using a jib, it is vital to ensure that the luff is Taut.This procedure will be demonstrated.STANDARDS AND PROCEDURESDEPARTMENT: JOB CATEGORY: ACTIVITIES ASST. ACTIVITIES DIRECTORHEAD: G. M. APPROVAL: DATE:TASK: CARRYING OUT THE SAILBOARD FREESTYLE DEMONSTRATIONSTANDARD: EMPLOYEES SHOULD BE ABLE TO DO THE DEMONSTRATION OR EXPLAIN WHILE ANOTHER PERSON DOES IF. THE SEQUENCE OF EVENTS MUST BE LEARNED.PROCEDURE:The demonstration is in three parts:1. Introduction2. Demonstration3. ConclusionBefore the event the equipment to be set out is as follows:One sailboard rigged and lying on the beach.One blackboard, with clearly visible order of events (learned thoroughly by the two participating beach attendants). One megaphones if necessary, Chalk, One regatta buoy.Introduction4. Both beach attendants address the viewing group and introduce themselves. One will then explain the order of events to be shown, using the blackboard programme. The hazards of the tricks will be pointed out, along with the shallowness of the water this will set a lighthearted tone in case some tricks fail. It will also be pointed out that each trick will come in the same direction from the regatta buoy.PROCEDURES: (continued)Tricks to be shown and their order are: -Head dip Sitting, kneeling, splitsSailing inside the boomSailing backwardBack to the sail Sailing end upDuck tackCarve jibRail riding forward and backwardsDemonstration5. The demonstration attendant will then sail out to the position of the regatta buoy. As he comes up to the buoy on the first run the land based attendant will introduce the head dip and guests will see it carried out. As the demonstrator returns to the buoy the instructor will be done in the same direction.The rail riding will be the climax and should receive a big build up in the way of introduction.Conclusion 6. As the demonstrator returns, a round of applause should be encouraged and a concluding sentence or two should be made.STANDARDS AND PROCEDURESDEPARTMENT: JOB CATEGORY: ACTIVITIES ASST. ACTIVITIES DIRECTORHEAD: G. M. APPROVAL: DATE:TASK: THKING THE WATER POLO ACTIVITYSTANDARD: ALL STAFF MUST BE ABLE TO SWIM AND BE ABLE TO TAKE COMMAND OF WATER POLO AVTIVITY.PROCEDURE:The water polo activity will be held in the main pool and could be a childrens or adults event. These steps should be followed:1. Ensure that all equipment is set up beforehand, and that everything needed is ready at the poolside. Equipment needed includes; ball, goals, water polo caps, ski belts, blackboard chalk, whistle and a safety pole.2. Ensure that all guests at the poolside know that the event is about to take place and how long it will take. Encourage participation.3. When guests are gathered, explain the rules:a) Safety at all times if tired drop out, no ducking etc.b) No holding the ball when moving. You must swim while pushing it.c) After each goal the ball comes back to the referee.d) Score will be kept on the blackboard. Explain length of game or score to the reached.1. Give out swim caps and pick teams. This can be done any way, for example by countries, by sex, by age or at random. Anyone requiring ski belt for buoyancy will be given one.2. Begin the match referee constantly and watch each player to ensure the game is safe; keep a constant score displayed.PROCEDURES: (continued)3. When the match is over (this could be at any time decided by the referee depending on tiredness of participants, target score reached, or any other reason) all equipment should be returned to the store.Make sure there is a clear beginning and a clear end or the activity.STANDARDS AND PROCEDURESDEPARTMENT: JOB CATEGORY: ACTIVITIES ASST. ACTIVITIES DIRECTORHEAD: G. M. APPROVAL: DATE:TASK: SETTING UP THE VOLLEYBALL AND KNOWING THE THEMESSTANDARD: ALL STAFF SHOULD BE ABLE TO PLAY, ORGANISE, AND REFEREE A VOLLEYBALL COMPETITION.PROCEDURE:Volleyball operates on a daily basis for one hour at 4.30 p. m. One member of staff is sufficient to organize and complete a competition.Equipment needed Volleyball, Chalk, and Blackboard.1. The themes used are as follows:a) Open event simply a game or a series of games to promote enjoyment and group participation.b) Volleyball challenge a specific team against another. For example Parents versus offspring,c) The Sheraton Fiji team volleyball competition where participants are put into equal teams of six people and a tournament is arranged using the blackboard. It can be a knockout or league system.1. Whatever theme is used the organizing should be a standard system. Guests nearby will be encouraged to join in. The attendant will introduce himself/herself. The rules will be simply explained i.e. number of hits etc. The game will then progress with the attendant either joining in or refereeing.2. In the event of a tournament, the attendant will not join in but will referee and keep track of matches form the sidelines.3. In the end of a tournament, the winners will be announced by the attendant. This will serve as a conclusion to the events.The emphasis should be on fun and maximum participation.STANDARDS AND PROCEDURESDEPARTMENT: JOB CATEGORY: ACTIVITIES ASST. ACTIVITIES DIRECTORHEAD: G. M. APPROVAL: DATE:TASK: LAUNCHING AND RECOVERING SAILBOARDS, HOBIES AND OTHER CRAFTS STANDARD: ALL STAFF WILL KNOW THE PROPER WAY TO LAUNCH AND RECOVER BOATSPROCEDURE:The launching and recovery of sailboards and hobie cat is vital not only to be comfort of guests but also to avoid any damage to the equipment.Staff must be aware of the conditions before sending out guests and must offer lifejackets to anyone going out. Anyone on the water must be constantly monitored. The following are rigid guidelines:Hobie Cat Launching1. The guest must be reminded how to operate and where they can/cannot go.2. It must be pulled in while remaining head to wind.3. The guests climb aboard while the instructor holds it steady.4. When guests are ready, the instructor will push the bow away from the wind and guests will lower the rudders as the boat gently pulls away.Hobie Cat Receiving5. Guests will be discouraged from heading straight into the beach at full speed.6. Instead they will be encouraged to release the mainsail and come in closer to the wind at a slow pace.7. All incoming boats will be caught.8. As guests get off the Hobie they will be helped ashore.PROCEDURES: (continued)9. The Hobie Cat will then be turned around to face the wind if it is not already. It will then be pulled up the beach carefully avoiding any rocks or stones.10. It will be stored head to wind.Sailboard Launching 11. The guest will be reminded how to operate the board and where he can/cannot go.12. The sailboard will be lifted and not dragged in two stages, firstly rig and secondly board. It will then be attached.13. The rig will be placed down wind of the board, the daggerboard will remain only partly down.14. The guest may then take the board, with the instructor initially holding the stern to aid stability.Sailboard Receiving15. As the board approaches, the guest will have been told to stop before hitting the sand.16. The guest will then leave the board to the instructor.17. The board and rig will then be separated and carried individually up the beach and stored neatly.Safety will be emphasized, and at all times care will be taken with the equipment.STANDARDS AND PROCEDURESDEPARTMENT: JOB CATEGORY: ACTIVITIES ASST. ACTIVITIES DIRECTORHEAD: G. M. APPROVAL: DATE:TASK: DOING THE HOBIE JOYRIDE ACTIVITYSTANDARD: ALL STAFF WILL KNOW HOW TO SAIL SAFELY AND BE ABLE TO COMPLETE THIS ACTIVITY EFFICIENTLY.PROCEDURE:This activity is for either adults or children, and is scheduled at differing times in the week. It is a one hour event. The number of attendants needed will vary with the number of participants. The only equipment needed is Hobie Cats and lifejackets.Preparation1. Make sure guests know the event is to take place and what it involves. Ensure equipment is ready well before event commencement.Introduction2. Introduce yourself and the other instructor and explain what will follow.Each person, pair or group will be taken out for 15 20 minute ride in Hobie Cat with an instructor. It is non instructional and simply aimed at being a fun introduction to sailing.Explain what guests may have to wait on the beach for their turn, or come back at their allocated time.PROCEDURES: (continued)The Event 1. One instructor per Hobie cat Trips to be mostly reaching and speed sailing. Trip must be safe and enjoyable.The time must be adhered to so as to allow equal time to each guest.Conclusion2. After each sail, thank the guest and explain that if they want further sailing or lessons, to contact the activities desk or beach bure.The stress must be on safety at all times and maximum enjoyment.STANDARDS AND PROCEDURESDEPARTMENT: JOB CATEGORY: ACTIVITIES ASST. ACTIVITIES DIRECTORHEAD: G. M. APPROVAL: DATE:TASK: TAKING THE CHILDRENS MEALSTANDARD: EACH STAFF MEMBERS MUST BE ABLE TO ASSIST WITH THE CHILDRENS MEAL AND GENERAL ORGANISATIONA OF IT.PROCEDURE:The childrens meal will be from 5 pm to 7 pm for seven days a week. It will be preceded every day by a childrens activity, usually finishing by 6 pm.The attendant should, on completion of the earlier activity, escort all the children to the Ocean Lanai area ensuring that none have prior commitments to meet parents.Then:1. Seat all children.2. Organize orders.3. Stay with the group for the duration of the meal, engaging all in conversations, stories etc. this will be aimed at keeping all the children in one place in quiet conversation to allow food to digest.4. At 7.p. m. , another childrens activity will be available and the attendant will ensure all children know about it. Those are interested will be taken to the next activity.The attendant should ensure that this event is orderly and that there is not too much noise generated to disturb other guests.STANDARDS AND PROCEDURESDEPARTMENT: JOB CATEGORY: ACTIVITIES ASST. ACTIVITIES DIRECTORHEAD: G. M. APPROVAL: DATE:TASK: ORGANISING THE CHILDRENS SPORTS DAYSTANDARD: ALL STAFF WILL BE ABLE TO ORGANISE A MINI SPORTS DAY FOR CHILDREN.PROCEDURE:This event will usually be on a Sunday and it is two hours long. The meeting place is the beach bure. Two staff members would usually organize the event.When all children arrive the instructor will give a short explanation of the format. He will emphasize enjoyment, maximum participation and the