酒店基本服务用语中英文模板.doc

酒店基础服务用语一、欢迎和问候语：1) Good morning(afternoon, evening),sir(madam). 早上(下午、晚上) 好，先生(夫人) 。2) How do you do ? 您好！(首次见面) How do you do ? 您好！Glad to meet you . 很快乐见到您。3) How are you ? 您好吗？ Fine , thanks. And you ? 好，谢谢。您呢？4) Welcome to our hotel (restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。5) Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。6) I hope you will enjoy your stay with us . 期望您在我们宾馆过得愉快。 (客人刚入店时)I hope you are enjoying your stay with us . 期望您在我们宾馆过得愉快。(客人在饭店逗留期间)I hope you have enjoyed your stay with us . 期望您在我们宾馆过得愉快。(客人离店时)7) Have a good time ! 祝您过得愉快！二、电话用语8) Im Shangshui Hotel, Front Desk. Can I help you ? 山水大酒店，前厅。需要帮助吗？9) Sorry , Ive dialed the wrong number. 对不起，我拨错号了。10) May I speak to your General Manager? 能和你们总经理说话吗？ Speaking. 我就是。11) Sorry. He is not in at the moment . 对不起，她现在不在。 Would you like to leave a message ? 您要留口信吗？12) Pardon ? 对不起，请再说一遍好吗？ I beg your pardon ? 对不起，请再说一遍好吗？三、祝贺语13) Congratulations! 祝贺您！14) Happy birthday! 生日愉快！15) Happy New Year! 新年愉快！16) Merry Christmas! 圣诞愉快！17) Have a nice holiday! 节日愉快！18) Wish you every success! 祝您成功！四、答谢和答应语19) Thank you (very much). 谢谢您(很感谢) 。20) Thank you for your advice (information, help). 感谢您忠言(信息、帮助) 。21) Its very kind of you . 谢谢，您真客气。22) You are welcome. 不用谢。23) Not at all . 不用谢。 Dont mention it . 不用谢。24) Its my pleasure . 很快乐为您服务。 With pleasure . My pleasure .25) I am at your service. 愿意为您效劳。26) Thank you for staying in our hotel. 感谢您在我们饭店下榻。五、道歉语27) Im sorry . 很抱歉。28) Excuse me . 对不起。29) Oh, it is my faults. 对不起，那是我过失。30) Sorry to have kept you waiting . 对不起，让您久等了。31) Sorry to interrupt you . 对不起，打搅您了。32) Im sorry about this. 对此表示歉意。33) I apologize for this. 我为此道歉。34) Thats all right . 没关系。35) Lets forget it . 算了吧。六、咨询语36) Can (May ) I help you ? 我能帮您什么吗？ Yes ,please . 好。37) What can I do for you ? 我能为您干点什么吗？38) Is there anything I can do for you ? 有什么我能为您效劳？39) Just a moment , please . 请稍等一下。40) May I use your phone ? 我能借用您电话吗？ Yes ,of course . 当然能够。 Certainly . 当然能够。七、指路用语41) Go upstairs/downstairs 上楼/下楼42) Its on the second(third) floor. 在二(三) 楼43) Excuse me. Where is the washroom (elevator) ? 对不起，请问盥洗室(电梯) 在哪儿？ This way ,please. 请这边走。44) Turn left/right. 往左(右) 转。45) Its in the lobby near the main entrance. 在大厅近大门处。46) Its in the basement at the end of the corridor. 在地下室走廊尽头。八、提醒用语47) Mind (Watch) your step. 请走好。48) Please be careful. 请当心。49) Please dont leave anything behind. 请别遗忘您东西.50) Dont worry. 别担心。51) Take it easy. 放心好了。52) Please dont smoke here. 请不要在这里抽烟。九、离别语53) Goodbye. 再见.54) See you later. 等会见。55) Good night. 晚安。56) See you tomorrow. 明天见。57) Goodbye and thank you for coming. 再见，谢谢您光临。58) Goodbye and hope to see you again. 再见，期望再见到您。59) Have a nice trip! 一路平安！60) Wish you a pleasant journey! Good luck! 祝您旅途愉快！十、销售公关用语61) What kind of rooms(food) would you like to have ? 您需要什么样房间(菜) ？62) Here is a brochure of our hotel. 这是介绍我们酒店小册子。63) Well give you a 10% (ten percent) discount. 我们给您九折优惠。64) Well offer tour guides complimentary breakfasts. 我们给陪同提供无偿早餐。66) We accept your terms. 我们接收您条件。67) May I introduce myself? 让我介绍我自己。68) May I present you a little souvenir? 请接收我们一点小纪念品。69) Lets drink to our friendship! 为我们友谊干杯。70) Lets propose a toast to the health of our guests !提议为在座客人健康干杯。71) Cheers! 干杯！